The Linchpin Group

What The Linchpin Group does

The Linchpin Group, LLC is a privately held, veteran-owned IT services firm founded in 2010 and headquartered in the Washington, D.C. Metro Area (Charlotte origin). The company delivers 24/7 IT help desk support, cybersecurity, multi-cloud services, data science, and application development to U.S. federal agencies and select enterprise clients, including USDA, Treasury, IRS, Air Force, FBI, Mohegan Tribal Gaming Authority, and Horizon 51. Its security-cleared, Top Secret-holding staff operate under SBA Veteran-Owned, GSA, ISO 20000, ISO 9001, ISO 27001:2022, and Microsoft Certified credentials, enabling work in FISMA, NIST 800-53, FedRAMP, HIPAA, and PCI DSS environments. The technology stack is anchored on the Microsoft ecosystem (Azure, Microsoft 365, Defender, Entra ID, Power BI), complemented by ServiceNow for ITSM, AWS/Google Cloud for multi-cloud delivery, and SIEM tooling (Splunk, QRadar, Microsoft Sentinel) for cybersecurity.

The firm monetizes through professional services engagements delivered via direct enterprise sales and federal contract vehicles such as SEWP, with no publicly disclosed pricing. In 2024 it introduced Compass-X Portfolio Intelligence, a proprietary Microsoft 365-native enterprise portfolio and program management product designed to federate with existing EPM tooling. The business model is consultative and reputation-driven: security-cleared talent, compliance certifications, and federal agency relationships are the primary differentiation, while Compass-X represents an early productized attempt to layer recurring software value onto a services base. Given a disclosed employee count of 1-10 alongside operational claims of 100,000+ supported end-users and 100+ project deliveries, revenue is likely generated in part through subcontractor-led delivery, a common structure for small federal IT primes.

Name

The Linchpin Group

Legal name

The Linchpin Group, LLC

Website

https://thelinchpingroup.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

The Linchpin Group is a veteran-owned IT services firm providing 24/7 help desk support, cybersecurity, cloud, data science, and the Compass-X M365 portfolio product to U.S. federal agencies and select enterprise clients.

Ownership category

akta.pro rank

Product category

Federal IT Services

NAICS

Computer Systems Design and Related Services (54151), Other Management Consulting Services (541618), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Executive/Board Security Advisory & Risk Briefings (BPAKADAK), IT Knowledge Management & Service Desk Platforms (HDAEALAH)

Keywords

• Federal IT services
• Managed IT services
• Cybersecurity consulting
• Cloud migration services
• Help desk support

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Professional Services: Comprehensive IT services including 24/7 help desk support, cybersecurity, cloud services, data science, and application development delivered by security-cleared certified professionals to federal and enterprise clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

The Linchpin Group provides IT professional services to federal government agencies and enterprise clients, including 24/7 IT help desk support, cybersecurity, cloud services, data science, and application development. The company also offers Compass-X Portfolio Intelligence, a proprietary Microsoft 365-based enterprise portfolio and program management product. Services are delivered by security-cleared, industry-certified professionals and are tailored for high-impact, compliance-heavy environments.

Product overview

The Linchpin Group is an IT services company offering a portfolio of services rather than a single unified product. Core services include 24/7 IT Help Desk Support, Cybersecurity, Cloud Services, and Data Science. The company also offers Compass-X Portfolio Intelligence as a proprietary product module that runs within Microsoft 365 to provide enterprise portfolio management capabilities. Services are tailored for federal government and enterprise clients with emphasis on security, compliance, and mission-critical operations.

Differentiator

Problem solved

Functional benefit

Brands

• Compass-X: Enterprise Portfolio and Program Management system for Microsoft 365 environments, providing real-time portfolio intelligence and reporting for federal organizations.

Products and services

• 24/7 IT Help Desk Support Round-the-clock remote and onsite IT support with Tier 1-3 help desk coverage, staffed by security-cleared certified professionals. Includes ticket management, help desk consolidation, self-service tools, and performance tracking for federal agencies and enterprise clients.
• Cybersecurity Comprehensive cybersecurity solutions defending agencies against cyber threats through security assessments, insider threat and ransomware protection, compliance governance (FISMA, NIST, FedRAMP), incident response, identity and access management with zero trust principles, and security engineering for federal agencies and enterprise clients.
• Cloud Services Multi-cloud design, migration, and management services including cloud strategy alignment, secure migration to AWS/Azure/Google Cloud, infrastructure management, security operations with 24/7 monitoring, disaster recovery, and cost optimization for federal agencies and enterprise clients.
• Data Science Insight-driven data science services including data strategy and governance, data engineering for building pipelines, predictive analytics, and data dashboards and visuals. Supports federal programs from strategy to AI implementation, with 100+ data solutions delivered and 100+ years of combined experience.
• Compass-X Portfolio Intelligence Enterprise Portfolio and Program Management system that runs inside Microsoft 365 environments. Provides real-time visibility into projects, aligns work with strategic goals, and optimizes resources using Outlook and SharePoint. Designed for federal portfolio conditions with federation approach for mixed tools and maturity levels.

Quantifiable outcome

• $13M+ in annual cost savings through help desk consolidation
• +4 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• IACIS (International Association for Computer Information Systems)minorStrategic or Co-development Partner · 2 October 2024Dr. Tammy Ferrante of The Linchpin Group was selected to present research at the 64th Annual IACIS Conference (October 2-5, 2024) in Atlantic Beach, Florida. This represents academic collaboration and thought leadership in cybersecurity and information systems.
• Horizon 51coreStrategic or Co-development PartnerHorizon 51 is described as a trusted strategic partner of The Linchpin Group. The partnership delivers high-impact results through technical expertise, industry experience, and a responsive team. Their collaborative approach and commitment to measurable outcomes align with shared values of innovation, transparency, and mission success.
• Mohegan Tribal Gaming AuthoritycoreStrategic or Co-development PartnerMohegan Gaming is recognized as a valued technology partner, distinguishing The Linchpin Group through business-centric focus, vendor-neutral approach, and extensive security technology expertise. The partnership provides cybersecurity and technology solutions for the gaming and hospitality organization.
• MicrosoftcoreTechnology or IntegrationMicrosoft Certified Partner status, providing expertise in Microsoft technology ecosystem including Power Platform, Azure, SQL Server, and Microsoft 365 for federal and enterprise clients. The partnership enables delivery of modern IT solutions using Microsoft technologies.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• IntelliBridge: Federal IT services and digital transformation contractor supporting defense, intel, and civilian agencies with software engineering, data, and cyber. Closest size-and-focus comparable among small/mid federal IT services peers.
• SAIC: Major federal IT modernization, cloud, and cybersecurity services integrator. Highly comparable on federal agency cloud, cyber, and IT services delivery and on the same procurement vehicles and compliance regimes.
• Sev1Tech: Veteran-owned federal IT managed services and modernization firm with cleared staff serving DoD and civilian agencies. Strong match on services mix (help desk, cloud, cyber) and small-business veteran-owned profile.
• Trilogy Federal: Small federal IT services and digital transformation firm supporting civilian and DoD customers with cloud, cyber, and data services. Comparable on size, customer profile, and service offering.
• ManTech (now ManTech International): Large federal IT services and cybersecurity contractor serving defense, intelligence, and federal civilian agencies with cleared staff. Most directly comparable on security-cleared services, help desk, cybersecurity, and mission-IT work for the same federal customer set Linchpin targets.

Broad incumbents

• Maximus: Federal and citizen-services IT contractor with strong federal civilian footprint including IRS and Treasury-adjacent work. Overlaps with Linchpin on federal civilian IT, digital services, and contact center/help desk support.
• Booz Allen Hamilton: One of the largest federal management and technology consulting firms, with a deep cybersecurity and data analytics practice serving civilian and defense agencies. Overlaps with Linchpin on cybersecurity, data science, and IT strategy for federal clients.
• Leidos: Federal IT, engineering, and cybersecurity services prime serving defense, intelligence, and civilian agencies. Overlaps with Linchpin on managed IT, cybersecurity, and cloud modernization for federal agencies.
• CACI International: Large federal IT services and national security contractor with enterprise IT, cybersecurity, and mission support offerings. Comparable on the breadth of federal IT services Linchpin provides, though much larger scale.
• GDIT (General Dynamics Information Technology): Large federal IT services contractor providing managed services, cloud, cyber, and application development across federal civilian and defense agencies. Highly comparable federal-services portfolio at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/LinchpinUS
• Facebookfacebook.com/tlpg.us
• LinkedInlinkedin.com/company/the-linchpin-group

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Linchpin Group