Styrelsen for Patientklager
Danish government agency administering multiple specialized patient complaint boards, disciplinary proceedings, and authorization appeals for healthcare professionals, serving citizens and the healthcare sector as a free public service in Denmark.
- Company typePrivate
- Founded2023
- HeadquartersAarhus, Denmark
- Headcount—
- GTM typeB2C
- OfferingServices
What Styrelsen for Patientklager does
Styrelsen for Patientklager (STPK) is a Danish government agency operating under the Ministry of Health and Church Affairs (Sundheds- og Kirkeministeriet), headquartered at Olof Palmes Allé 18 H, 8200 Aarhus N, Denmark. The agency serves as the secretariat for nine specialized boards and committees that collectively handle patient complaints, breaches of patient rights, disciplinary proceedings against healthcare professionals, psychiatric coercion oversight, abortion and sterilization authorizations after 18 weeks, and appellate review of decisions from related authorities. STPK's primary users are Danish citizens filing complaints about healthcare treatment and authorized healthcare professionals (including doctors, nurses, psychologists, and others) subject to disciplinary review. Services are provided free of charge; the agency is funded entirely through Danish government budget allocations and operates within a national geographic scope only.
The agency's core product is a digital Klagesystem (Complaint System) accessible through the borger.dk government portal, supported by the proprietary xflow case management system, virk.dk self-service forms (including Digital Anmodning til Abortnævnet and Klageskema til Det Psykiatriske Patientklagenævn), a rule-based Klageskema-guiden routing tool, and Digital Post/e-Boks for official correspondence. The nine administered boards include Sundhedsvæsenets Disciplinærnævn (disciplinary), Det Psykiatriske Patientklagenævn (psychiatric coercion complaints), Abortnævnet (abortion/sterilization permits post-18 weeks), and appeal boards (Det Psykiatriske Ankenævn, Abortankenævnet, Tvangsbehandlingsnævnet, Ankenævnet for Tilsynsafgørelser, Ankenævnet for Besøgsrestriktioner). The agency has no commercial revenue model, no published pricing, no API/SDK offerings, and no AI or ML capabilities disclosed. Recent organizational changes include the December 2023 transfer of Det Psykiatriske Patientklagenævn from Nævnenes Hus to STPK, the May 2025 launch of a new national Abortnævnet, and the January 2026 absorption of psychologist complaint jurisdiction following the dissolution of Psykolognævnet.
Styrelsen for Patientklager firmographics
Firmographics- Name
- Styrelsen for Patientklager
- Legal name
- Styrelsen for Patientklager
- Website
- https://stpk.dk
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Short description
- Danish government agency administering multiple specialized patient complaint boards, disciplinary proceedings, and authorization appeals for healthcare professionals, serving citizens and the healthcare sector as a free public service in Denmark.
- Ownership category
- akta.pro rank
Styrelsen for Patientklager industry classification
Industry- Product category
- Healthcare Complaint Administration
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Services-Health Services (8000), Services-Management Services (8741)
- akta.pro primary industry
- Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ)
- akta.pro secondary industry
- Healthcare Professional Liability (Med Mal) (FSAJAGAE)
Keywords
Where Styrelsen for Patientklager is headquartered
LocationHeadquarters
- HQ city
- Aarhus
- HQ country
- Denmark
- HQ region
- Europe
Offices1 record
Markets served
Styrelsen for Patientklager business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Revenue model
- Government Funding: Styrelsen for Patientklager is a government agency under the Ministry of Health and Prevention (Sundheds- og Kirkeministeriet). As a public authority, it operates on government funding allocated through the Danish national budget. Services to citizens are free of charge.
Distribution channels4 records
Marketing channels4 records
Styrelsen for Patientklager product offering
Product offeringCore offering
Styrelsen for Patientklager is the Danish national government agency that processes complaints about healthcare treatment, breaches of patient rights, disciplinary cases against healthcare professionals, and appeals of supervisory decisions in the Danish health system. It serves as the secretariat for nine specialized boards handling distinct complaint categories including psychiatric coercion, abortion and sterilization after 18 weeks, and appeals against Patienterstatningen decisions. All services are provided free of charge to citizens and healthcare professionals, with complaint submission and case tracking available through the borger.dk portal and the agency's xflow case management system.
Product overview
Styrelsen for Patientklager (STPK) is a Danish government agency under the Ministry of Health that operates a portfolio of complaint-handling products and board services for the healthcare sector. The core offering is the Klagesystem (Complaint System), a digital platform via borger.dk enabling citizens to submit complaints about healthcare treatment, track case status, and access the Sagsoverblik (Case Overview). STPK serves as the secretariat for multiple specialized boards: Sundhedsvæsenets Disciplinærnævn handles complaints against individual healthcare professionals; Det Psykiatriske Patientklagenævn handles coercive measures in psychiatric settings; Abortnævnet processes abortion and sterilization permits after 18 weeks; and several appeal boards (Det Psykiatriske Ankenævn, Abortankenævnet, Tvangsbehandlingsnævnet, Ankenævnet for Tilsynsafgørelser, Ankenævnet for Besøgsrestriktioner) handle appeals against first-instance decisions. Healthcare professionals use digital forms via virk.dk for submissions including the Digital Anmodning til Abortnævnet and Klageskema til Det Psykiatriske Patientklagenævn.
Differentiator
Problem solved
Functional benefit
Products and services
- Klagesystem (Healthcare Complaint System)
Companies that use Styrelsen for Patientklager
Customer profileSegments2 records
Ideal customer profiles2 records
Styrelsen for Patientklager technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Styrelsen for Patientklager partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
Styrelsen for Patientklager competitors and assessment
Company assessmentMarket position
Strengths3 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Styrelsen for Patientklager social profiles
Digital presenceStyrelsen for Patientklager financial estimates
Financial estimateRevenue estimate
Valuation estimate
Styrelsen for Patientklager leadership team
Management profileNumber of profiles
Styrelsen for Patientklager funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Styrelsen for Patientklager M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Styrelsen for Patientklager
What does Styrelsen for Patientklager do?
Styrelsen for Patientklager is the Danish national government agency that processes complaints about healthcare treatment, breaches of patient rights, disciplinary cases against healthcare professionals, and appeals of supervisory decisions in the Danish health system. It serves as the secretariat for nine specialized boards handling distinct complaint categories including psychiatric coercion, abortion and sterilization after 18 weeks, and appeals against Patienterstatningen decisions. All services are provided free of charge to citizens and healthcare professionals, with complaint submission and case tracking available through the borger.dk portal and the agency's xflow case management system.
Is Styrelsen for Patientklager a public or private company?
Styrelsen for Patientklager is a private company. It is classified as state government owned and is currently operating.
When was Styrelsen for Patientklager founded?
Styrelsen for Patientklager was founded in 2023.
Where is Styrelsen for Patientklager based?
Styrelsen for Patientklager is headquartered in Aarhus, Denmark, in the Europe region.
How does Styrelsen for Patientklager make money?
One revenue line is on record: government Funding.
Does Styrelsen for Patientklager have an API?
No public API is recorded for Styrelsen for Patientklager.
What industry is Styrelsen for Patientklager in?
Styrelsen for Patientklager's product category is Healthcare Complaint Administration. Its primary akta.pro industry code is BPAAAFAJ, Payment Integrity, Audit, Appeals & Grievance Support, with a secondary code of FSAJAGAE, Healthcare Professional Liability (Med Mal). Its NAICS code is 524292 and its SIC code is 8000.