Styrelsen for Patientklager

What Styrelsen for Patientklager does

Styrelsen for Patientklager (STPK) is a Danish government agency operating under the Ministry of Health and Church Affairs (Sundheds- og Kirkeministeriet), headquartered at Olof Palmes Allé 18 H, 8200 Aarhus N, Denmark. The agency serves as the secretariat for nine specialized boards and committees that collectively handle patient complaints, breaches of patient rights, disciplinary proceedings against healthcare professionals, psychiatric coercion oversight, abortion and sterilization authorizations after 18 weeks, and appellate review of decisions from related authorities. STPK's primary users are Danish citizens filing complaints about healthcare treatment and authorized healthcare professionals (including doctors, nurses, psychologists, and others) subject to disciplinary review. Services are provided free of charge; the agency is funded entirely through Danish government budget allocations and operates within a national geographic scope only.

The agency's core product is a digital Klagesystem (Complaint System) accessible through the borger.dk government portal, supported by the proprietary xflow case management system, virk.dk self-service forms (including Digital Anmodning til Abortnævnet and Klageskema til Det Psykiatriske Patientklagenævn), a rule-based Klageskema-guiden routing tool, and Digital Post/e-Boks for official correspondence. The nine administered boards include Sundhedsvæsenets Disciplinærnævn (disciplinary), Det Psykiatriske Patientklagenævn (psychiatric coercion complaints), Abortnævnet (abortion/sterilization permits post-18 weeks), and appeal boards (Det Psykiatriske Ankenævn, Abortankenævnet, Tvangsbehandlingsnævnet, Ankenævnet for Tilsynsafgørelser, Ankenævnet for Besøgsrestriktioner). The agency has no commercial revenue model, no published pricing, no API/SDK offerings, and no AI or ML capabilities disclosed. Recent organizational changes include the December 2023 transfer of Det Psykiatriske Patientklagenævn from Nævnenes Hus to STPK, the May 2025 launch of a new national Abortnævnet, and the January 2026 absorption of psychologist complaint jurisdiction following the dissolution of Psykolognævnet.

Name

Styrelsen for Patientklager

Legal name

Styrelsen for Patientklager

Website

https://stpk.dk

Company type

Private

Founded year

2023

Operating status

Operating

Short description

Danish government agency administering multiple specialized patient complaint boards, disciplinary proceedings, and authorization appeals for healthcare professionals, serving citizens and the healthcare sector as a free public service in Denmark.

Ownership category

akta.pro rank

Product category

Healthcare Complaint Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Services-Health Services (8000), Services-Management Services (8741)

akta.pro primary industry

Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ)

akta.pro secondary industry

Healthcare Professional Liability (Med Mal) (FSAJAGAE)

Keywords

• Healthcare complaints administration
• Patient rights oversight
• Medical disciplinary proceedings
• Healthcare appeals processing
• Psychiatric complaints review

Headquarters

HQ city

Aarhus

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: Styrelsen for Patientklager is a government agency under the Ministry of Health and Prevention (Sundheds- og Kirkeministeriet). As a public authority, it operates on government funding allocated through the Danish national budget. Services to citizens are free of charge.

Distribution channels4 records

Marketing channels4 records

Core offering

Styrelsen for Patientklager is the Danish national government agency that processes complaints about healthcare treatment, breaches of patient rights, disciplinary cases against healthcare professionals, and appeals of supervisory decisions in the Danish health system. It serves as the secretariat for nine specialized boards handling distinct complaint categories including psychiatric coercion, abortion and sterilization after 18 weeks, and appeals against Patienterstatningen decisions. All services are provided free of charge to citizens and healthcare professionals, with complaint submission and case tracking available through the borger.dk portal and the agency's xflow case management system.

Product overview

Styrelsen for Patientklager (STPK) is a Danish government agency under the Ministry of Health that operates a portfolio of complaint-handling products and board services for the healthcare sector. The core offering is the Klagesystem (Complaint System), a digital platform via borger.dk enabling citizens to submit complaints about healthcare treatment, track case status, and access the Sagsoverblik (Case Overview). STPK serves as the secretariat for multiple specialized boards: Sundhedsvæsenets Disciplinærnævn handles complaints against individual healthcare professionals; Det Psykiatriske Patientklagenævn handles coercive measures in psychiatric settings; Abortnævnet processes abortion and sterilization permits after 18 weeks; and several appeal boards (Det Psykiatriske Ankenævn, Abortankenævnet, Tvangsbehandlingsnævnet, Ankenævnet for Tilsynsafgørelser, Ankenævnet for Besøgsrestriktioner) handle appeals against first-instance decisions. Healthcare professionals use digital forms via virk.dk for submissions including the Digital Anmodning til Abortnævnet and Klageskema til Det Psykiatriske Patientklagenævn.

Differentiator

Problem solved

Functional benefit

Products and services

• Klagesystem (Healthcare Complaint System)

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Market position

Strengths3 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/styrelsen-for-patientklager

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Styrelsen for Patientklager