The Jefferson County 911 Emergency Communications District Inc

What The Jefferson County 911 Emergency Communications District Inc does

The Jefferson County 911 Emergency Communications District, Inc. is a non-profit government special district established in 2014 and headquartered at 2659 Center Point Parkway, Birmingham, Alabama. It operates the largest fully consolidated 9-1-1 and emergency dispatch center in Alabama, processing over 150,000 emergency 9-1-1 calls and approximately 250,000 administrative calls per year for the Jefferson County Sheriff's Office, 20 incorporated municipalities, and 36 fire departments across the county. The District provides 24/7 call-taking, computer-aided dispatch, and inter-agency coordination using Tyler Computer Aided Dispatch (CAD) software, Voice over IP telephone systems, and Motorola radio consoles, with a mobile command trailer providing deployable dispatch capability for events and emergencies.

The District's service portfolio has expanded beyond core call processing to include Text-to-9-1-1 (launched November 4, 2019) for callers unable to place voice calls, a public-facing ArcGIS-powered CAD Response Map, emergency communications training programs (INCM, COML, INTD, COMT courses plus APCO International certification), and the Alabama SAF-T-Net weather alerting service delivered in partnership with Baron Weather. Operations are staffed by 73 full-time and 12 part-time employees, including a Director/CEO, Chief Administrative Officer, Chief of Operations, IT/GIS Integration Manager, IT Data Manager, Logistic Manager, Center Manager, and HR Manager, with governance provided by a seven-member Board of Commissioners appointed by the Jefferson County Commission and various countywide public safety associations.

Revenue is generated through 9-1-1 service fees assessed on communications lines and special district taxes within Jefferson County, supplemented by contracted dispatch service agreements with municipalities and fire departments. There is no equity, venture capital, or parent-company ownership; the entity operates under the statutory authority of the Alabama State 911 Board and county government oversight. The customer base is exclusively governmental and geographically constrained to Jefferson County, with no disclosed pricing schedule, no public API, and no AI/ML-powered offerings identified.

Name

The Jefferson County 911 Emergency Communications District Inc

Legal name

Jefferson County 911 Emergency Communications District, Inc.

Website

https://jeffcoal911.org

Company type

Private

Founded year

2014

Operating status

Operating

Short description

The Jefferson County 911 Emergency Communications District, Inc. is a non-profit government special district that operates the largest fully consolidated 9-1-1 dispatch center in Alabama, providing 24/7 call-taking, Tyler CAD dispatch, and Text-to-9-1-1 services to the Jefferson County Sheriff's Office, 20 municipalities, and 36 fire departments, funded by 9-1-1 fees and district taxes.

Ownership category

akta.pro rank

Product category

Emergency Communications / Public Safety Dispatch Services

NAICS

Telephone Answering Services (561421), Police Protection (922120), Fire Protection (92216)

SIC

Services-Management Services (8741)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK)

Keywords

• Emergency dispatch services
• 9-1-1 call processing
• Public safety communications
• Computer aided dispatch
• Emergency communications district

Headquarters

HQ city

Birmingham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. 9-1-1 Emergency Communications Services: Public emergency communications district providing 9-1-1 call processing and dispatch services funded through 9-1-1 fees and special district taxes. Services are provided to Jefferson County, municipalities, and fire departments within the district.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

The Jefferson County 911 Emergency Communications District is the largest fully consolidated 9-1-1 and dispatch center in Alabama. It provides 24/7 emergency call processing and dispatch services for the Jefferson County Sheriff's Office, 20 incorporated cities and towns, and 36 fire departments. The district handles over 150,000+ 9-1-1 calls for service per year plus 250,000 administrative calls, staffed by 73 full-time and 12 part-time employees.

Product overview

The Jefferson County 9-1-1 Emergency Communications District is the largest fully consolidated 9-1-1 center in Alabama. It operates as a government emergency communications district providing core 911 call processing and dispatch services rather than a traditional technology product company. Its service portfolio includes: 911 Emergency Call Processing and Dispatch Services (the core service handling over 150,000+ emergency calls annually for the Sheriff's Office, 20 cities/towns, and 36 fire departments), Text-to-911 Service (text messaging capability for emergencies when voice calls are not possible), CAD Response Map (public-facing GIS mapping tool powered by ArcGIS), Emergency Communications Training Programs (INCM, COML, INTD, COMT courses plus APCO certification), Mobile Dispatch Center Services (mobile command capabilities for events), and Alabama SAF-T-Net Weather Alerting (in partnership with Baron Weather). The organization utilizes 73 full-time and 12 part-time positions to staff operations 24/7. The district does not offer a public API or AI/ML-powered products.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Call Processing and Dispatch Services Core 911 call processing and dispatch services for Jefferson County, including the Jefferson County Sheriff's Office, 20 cities and towns, and 36 fire departments. The district processes over 150,000+ 911 calls for service per year plus 250,000 administrative calls.
• Text-to-911 Service Text messaging capability allowing wireless customers to send emergency texts (up to 140 characters) to 911. Available for unincorporated areas of Jefferson County and participating municipalities including Brighton, Brookside, Cardiff, Center Point, Clay, Fairfield, Fultondale, Graysville, Kimberly, Lipscomb, Maytown, Morris, Mulga, North Johns, Pinson, Sylvan Springs, Trafford, Trussville, Warrior, and West Jefferson.
• Emergency Communications Training Programs Training programs for emergency communications personnel including Incident Center Manager (INCM), Communications Leader (COML), Incident Tactical Dispatcher (INTD), and Communications Unit Technician (COMT) courses. Also offers APCO training certification.
• Mobile Dispatch Center Services Mobile command and dispatch capabilities deployed at community events such as the Butterbean Festival in Pinson, Alabama. Includes Tyler CAD, Voice Over IP telephone, and Motorola radio console in a mobile command trailer configuration.

Quantifiable outcome

• Elimination of duplicate services through full consolidation
• +2 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor, core, industry association and regulatory.

• City of Homewood Fire DepartmentminorStrategic or Co-development Partner · 1 January 2021Partnered during 2021 Butterbean Festival providing mobile command trailer for joint emergency services demonstration and public education.
• City of Birmingham 9-1-1minorStrategic or Co-development Partner · 1 January 2021Provided Motorola radio consoles for mobile dispatch center operations during the 2021 Butterbean Festival.
• Birmingham Regional Emergency Medical Services System (BREMSS)coreStrategic or Co-development Partner · 1 January 2016Regional EMS coordination organization that recognizes outstanding dispatchers. Partner in emergency medical dispatch coordination and recognition programs.
• Alabama Association of 9-1-1 Districtsindustry associationOthersStatewide organization of 9-1-1 districts. Member organization for industry collaboration and best practices sharing among Alabama's 9-1-1 emergency communications districts.
• Alabama NENAindustry associationOthersAlabama chapter of the National Emergency Number Association. Organization dedicated to improving 9-1-1 service through technology and training.
• Alabama State 911 BoardregulatoryOthersState regulatory body overseeing 9-1-1 services in Alabama. Coordinates statewide emergency communications standards and funding.
• APCO Internationalindustry associationOthersAssociation of Public-Safety Communications Officials International. Provides training, certification, and standards for public safety communications professionals.
• NENAindustry associationOthersNational Emergency Number Association. National organization dedicated to improving 9-1-1 service through technology and training.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Others

• Motorola Solutions: Provider of the radio consoles and communications infrastructure used by the district's dispatch center and mobile command trailer. Comparable as a critical enabling technology vendor for the PSAP.
• Tyler Technologies (Public Safety Division): Vendor providing the subject district's Computer-Aided Dispatch system and related public-safety software. Comparable as the enabling technology layer underlying the district's dispatch operations.

Broad incumbents

• Fairfax County Department of Public Safety Communications: Large, mature consolidated PSAP serving Fairfax County, Virginia. Comparable as an established larger-jurisdiction PSAP with consolidated police/fire/EMS dispatch and similar 24/7 operations.
• Houston Emergency Center: City of Houston's consolidated emergency communications center handling 9-1-1, police, fire, and EMS dispatch for a large metro population. Comparable consolidated PSAP model at meaningfully larger scale.

Direct peers

• Mobile County Communications District: Alabama consolidated emergency communications district serving Mobile County. Comparable as a peer consolidated PSAP handling police, fire, and EMS dispatch under a similar Alabama special-district model.
• Shelby County 911 Communications District: Adjacent Alabama county-level 9-1-1 communications district serving Shelby County. Closely comparable consolidated PSAP with similar service scope, funding structure, and regulatory environment.
• Montgomery County Emergency Communications District: Alabama consolidated 9-1-1 emergency communications district serving Montgomery County. Directly comparable as a peer PSAP with overlapping operational scope and state regulatory framework.
• West Metro Fire Protection District Communications: Consolidated fire/EMS dispatch and communications entity serving multiple west-metro Denver municipalities. Comparable as a multi-jurisdiction consolidated dispatch center serving several fire agencies under one roof.
• Huntsville-Madison County Emergency Communications District: Alabama-based consolidated 9-1-1 / emergency communications district serving the Huntsville-Madison County area. Directly comparable as a state-level peer operating the same PSAP/emergency-dispatch service model for a single Alabama county.

Regional players

• City of Birmingham 9-1-1: Separate municipal 9-1-1 / dispatch operation serving the City of Birmingham, which sits within Jefferson County but is not consolidated under the subject district. Comparable service model with parallel rather than overlapping coverage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookjeffcoal911.org/facebook
• LinkedInlinkedin.com/company/jefferson-county-911-ecd

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Jefferson County 911 Emergency Communications District Inc