Southeastern Massachusetts 911 Emergency Communications District

What Southeastern Massachusetts 911 Emergency Communications District does

The Southeastern Massachusetts Regional 911 District (SEMRECC) is a government authority formed in 2017 under Massachusetts law, operating as a regional primary Public Safety Answering Point (PSAP) for the towns of Easton, Norton, Mansfield, and Foxborough. The district provides 911 emergency call taking with direct wireless call reception capability (bypassing routine state transfers), certified Advanced Emergency Medical Dispatch (EMD) with pre-arrival medical instructions, and end-to-end incident tracking and coordination spanning in-town police, fire, and EMS responses plus inter-town and county-wide mutual aid. SEMRECC also operates as Bristol County Control, serving as the regional coordination point for fire mutual aid and the NAWAS alert warning point for the entire county. The district handles approximately 52,000 911 calls annually from its headquarters at 100 High Rock Road in Foxborough, Massachusetts.

SEMRECC's technology platform integrates multiple specialized systems for emergency management: direct wireless 911 reception infrastructure, EMD protocol systems for pre-arrival instructions, incident logging and coordination tools, drone survey capabilities for incident support, and integrations with PulsePoint (crowd-sourced CPR notifications), NASA FIRMS (fire detection monitoring), PowerDMS (run card management), and emergency registration platforms (AED, Project Lifesaver, emergency profiles). The district also manages communication tower infrastructure with historical origins dating to a 1934 CCC fire watch tower.

Revenue is generated through two mechanisms: the Massachusetts State 911 surcharge grant program (primary funding) and community assessments from the four member towns. The district is governed by a board of directors with town representation and managed by an executive director. In February 2024, SEMRECC held a joint board meeting with The Metacomett Regional Emergency Communications Center District to discuss potential consolidation of operations. The district is also pursuing CALEA accreditation for law enforcement communications and has a career page (semrecc.easyapply.co) indicating active hiring.

Name

Southeastern Massachusetts 911 Emergency Communications District

Legal name

Southeastern Massachusetts Regional 911 District

Website

https://semrecc.gov

Company type

Private

Founded year

2017

Operating status

Operating

Short description

Southeastern Massachusetts Regional 911 District (SEMRECC) is a Massachusetts government authority operating as a regional primary PSAP serving Easton, Norton, Mansfield, and Foxborough, providing 911 call taking, emergency medical dispatch, incident coordination, and Bristol County mutual aid coordination.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications

NAICS

Fire Protection (922160), Police Protection (922120), Ambulance Services (62191)

SIC

Communications Services, Nec (4899), Services-Health Services (8000)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency dispatch services
• Public safety communications
• 911 call center operations
• Emergency medical dispatch
• Regional PSAP services

Headquarters

HQ city

Foxborough

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. State 911 Surcharge Grant Program: Primary funding provided through the State 911 surcharge grant program. This is a government-mandated funding mechanism for emergency communications services.
2. Community Assessments: All other funding provided through community assessments charged to the member towns (Easton, Norton, Mansfield, Foxborough)

Distribution channels1 record

Marketing channels4 records

Core offering

Southeastern Massachusetts 911 Emergency Communications District is a regional government PSAP that receives and processes wireless 911 calls for the towns of Easton, Norton, Mansfield, and Foxborough, while also serving as Bristol County Control for mutual aid coordination. It provides certified Emergency Medical Dispatch (EMD) with pre-arrival medical instructions, incident tracking, and county-wide mutual aid coordination, processing more than 52,000 911 calls annually.

Product overview

SEMRECC operates as a unified emergency communications platform combining multiple integrated services: a primary PSAP (Public Safety Answering Point) for 9-1-1 call reception with wireless call direct-receive capability; certified Emergency Medical Dispatch providing pre-arrival instructions; incident coordination and tracking across police, fire, and EMS; Bristol County Control for regional fire mutual aid and NAWAS alerting; and supporting services including emergency device registrations (AED, emergency profiles), fire weather monitoring with tower cameras, and burn permit coordination. The organization serves the towns of Easton, Norton, Mansfield, and Foxborough as a regional 911 district, headquartered in Foxborough, MA. Founded in 2017, the center handles approximately 52,000 911 calls annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Regional 911 Call Answering and Dispatch Direct wireless 911 call reception and dispatch service for member municipalities, processing more than 52,000 911 calls annually from Easton, Norton, Mansfield, and Foxborough.
• Certified Emergency Medical Dispatch (EMD) with Pre-Arrival Instructions

Quantifiable outcome

• 52,000+ 911 calls handled per year
• +1 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature5 records

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/semrecc911
• LinkedInlinkedin.com/company/semrecc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southeastern Massachusetts 911 Emergency Communications District