TIBH
WorkQuest (formerly TIBH Industries) is a Texas-based non-profit that administers the state's WorksWonders Program, marketing products and services from Community Rehabilitation Programs employing individuals with disabilities to Texas state agencies, cities, counties, school districts, hospital districts, and higher education institutions.
- Company typePrivate
- Founded1978
- HeadquartersAustin, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TIBH does
WorkQuest (formerly TIBH Industries) is a private, Texas-based non-profit corporation founded in 1978 that administers the Texas State Use Program, marketed as the WorksWonders Program. The organization acts as the central contracting and marketing interface between Community Rehabilitation Programs (CRPs) — which supply labor, products, and services — and Texas government purchasers, including state agencies, cities, counties, school districts, hospital districts, institutions of higher education, and cooperative purchasing members. In 2025, member CRPs employed more than 6,100 individuals with disabilities, WorkQuest held 48 contracts with state and local government agency customers, and the program traces 60 years of operation in Texas under state oversight.
The company's product portfolio spans a WorksWonders catalog of physical goods (office and school supplies, furniture, janitorial items, medical supplies, awards, hand tools, and outdoor supplies) distributed through catalog.workquest.com and a physical Central Store in Austin, plus a broad services portfolio including Call Center Solutions, Temporary Staffing Services, Freight and Logistics, Document Destruction Services, Outdoor/Indoor Facility Services, Office Assistance Services, and DIR IT Staffing. Technology is concentrated in the call-center line, where AI-enhanced call handling, AI-powered virtual assistants, on-demand screen sharing/co-browse, integrated ticketing, and a dedicated Transportation Management System support 24/7 omnichannel operations (calls, SMS, email, chat, data entry) with bi-lingual English/Spanish coverage and compliance posture across FERPA, GLBA, HIPAA, and NIST standards, backed by cybersecurity insurance. Pricing is quote-based for most services, with temporary staffing rates published as "Approved Prices" on txsmartbuy.gov under CPA contracts 962-S1, 962-S3, and 962-S5.
Go-to-market is sales-led and field-driven through seven Regional Marketing Managers covering Texas Regions I–VII, supplemented by an annual Products & Services Expo, direct email and phone outreach, the Texas SmartBuy marketplace listing, and a Central Store retail channel in Austin. State agencies are not required to issue an RFP when purchasing from WorkQuest because the organization is a legislatively designated State Use Program provider, and all geographic scope, customer base, and operational metrics disclosed are exclusively Texas-centric.
TIBH firmographics
Firmographics- Name
- TIBH
- Legal name
- TIBH Industries, Inc. (operating as WorkQuest)
- Website
- https://tibh.org
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- WorkQuest (formerly TIBH Industries) is a Texas-based non-profit that administers the state's WorksWonders Program, marketing products and services from Community Rehabilitation Programs employing individuals with disabilities to Texas state agencies, cities, counties, school districts, hospital districts, and higher education institutions.
- Ownership category
- akta.pro rank
TIBH industry classification
Industry- Product category
- Government Contract Services
- NAICS
- Vocational Rehabilitation Services (6243), Temporary Help Services (56132), Temporary Help Services (561320), Employment Services (5613)
- SIC
- Services-Social Services (8300), Services-Employment Agencies (7361)
- akta.pro primary industry
- Workforce & Job-Seeker Services (Community-Based) (EDAAAFAM)
- akta.pro secondary industries
- Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)
Keywords
Where TIBH is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
TIBH business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Government Service Contracts (CPA Contracts): Recurring/standing contracts with Texas state agencies and other governmental entities (cities, counties, school districts, hospital districts) issued through the Texas Comptroller of Public Accounts (CPA). State agencies are not required to issue an RFP because WorkQuest is a legislatively designated State Use Program provider.
- Central Store / WorksWonders Catalog Sales: Direct product sales through the WorkQuest Central Store physical location and online catalog (catalog.workquest.com) to state agencies, cooperative purchasing members, and institutions of higher education, with items also available on Texas SmartBuy.
- Temporary Staffing Services: Staffing services provided to governmental and higher-education customers under approved prices published on txsmartbuy.gov.
- Call Center Services: Outsourced contact center / BPO services delivered to state agencies, higher education, and city services, with tiered agent tiers and customizable programs.
- Freight & Logistics Services: Warehousing, kitting, fulfillment, and transportation management services to government and commercial customers.
- Document Destruction Services: Secure paper and electronic media destruction for organizations with privacy compliance needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based / Government contract pricing |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels6 records
TIBH product offering
Product offeringCore offering
WorkQuest (formerly TIBH Industries) administers the Texas State Use WorksWonders Program, marketing products and services produced by Community Rehabilitation Programs (CRPs) that employ individuals with disabilities. The organization delivers call center solutions, temporary staffing, document destruction, freight and logistics, and facility services to Texas state agencies, cities, counties, school districts, hospital districts, and institutions of higher education under legislatively designated CPA contracts.
Product overview
WorkQuest (formerly TIBH Industries) operates the WorksWonders Program — a Texas State Use Program platform-plus-modules architecture that connects Community Rehabilitation Programs (CRPs) employing individuals with disabilities to governmental purchasers. The unified platform spans two distribution channels (WorkQuest Catalog and WorkQuest Central Store) and multiple service modules including Call Center Solutions (with AI-enhanced call handling), Temporary Staffing Services, Outdoor Services, Indoor Services, Office Assistance Services, Freight and Logistic Services, Document Destruction Services, and DIR IT Staffing. The WorksWonders Program serves as the overarching umbrella under which all products and services are marketed and delivered.
Differentiator
Problem solved
Functional benefit
Brands
- WorksWonders Program: Texas State Use WorksWonders Program operated by WorkQuest to provide employment opportunities for people with blindness and other disabilities through community rehabilitation programs (CRPs).
Products and services
- Call Center Solutions Scalable, mission-driven call center solutions delivered by Community Rehabilitation Programs offering 24/7 coverage, omnichannel communication (calls, SMS, email, chat, data entry), bi-lingual English/Spanish support, AI-enhanced call handling, and dedicated or shared agent models for government and higher education customers.
- Temporary Staffing Services
Quantifiable outcome
- 48 contracts with state and local government agency customers
- +3 more outcomes
Companies that use TIBH
Customer profileSegments4 records
Ideal customer profiles3 records
TIBH technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature6 records
TIBH partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights4 records
TIBH competitors and assessment
Company assessmentDirect peers
- SourceAmerica: National AbilityOne-designated central nonprofit agency that connects government customers with products and services from Community Rehabilitation Programs employing people with disabilities — directly analogous to WorkQuest's Texas State Use / WorksWonders Program, only at the federal level.
- National Industries for the Blind (NIB / NSITE): National nonprofit agency administering AbilityOne-supported employment for people who are blind, offering products and services to federal and state government customers. Comparable mission-driven, designated-program employment model to WorkQuest.
- Chimes (Chimes District of Columbia): Nonprofit providing employment, staffing, facility, and government BPO services for people with disabilities across multiple states — same mission, overlapping service lines (staffing, document destruction, call center, facility services).
- Melwood: Large Mid-Atlantic-based nonprofit employing people with disabilities across staffing, facility services, document shredding, and government contracts — highly comparable service mix and customer base to WorkQuest.
Broad incumbents
- Maximus: Large government BPO and call-center services provider serving state agencies and Medicaid programs — directly comparable to WorkQuest's Call Center Solutions offering as a competitor in the same government customer set.
- Easterseals: National nonprofit delivering disability services, vocational rehabilitation, and workforce development programs — adjacent mission with comparable employment-for-disabilities focus, though operating more in direct services than state procurement.
- Iron Mountain Incorporated: National provider of secure document destruction and information management services to government and commercial customers — directly competes with WorkQuest's Document Destruction Services line.
- Goodwill Industries International: National nonprofit operating employment, staffing, contract services, and retail programs serving people with barriers to employment including disabilities — broader in scope than WorkQuest but overlapping on government staffing and mission-driven employment.
- Serco Inc. Major government services contractor providing staffing, facility, and BPO services to federal and state agencies — competes with WorkQuest in state-agency staffing and outsourcing contracts.
Regional players
- ABLEnow / State Use Program administrators in other states: Network of state-level State Use Program administering agencies — direct structural analogues to WorkQuest that operate the same kind of legislatively designated state procurement channel in other U.S. states.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
TIBH social profiles
Digital presenceTIBH compliance and trust
Trust signalCompliance4 records
TIBH financial estimates
Financial estimateRevenue estimate
Valuation estimate
TIBH leadership team
Management profileNumber of profiles
Profiles16 records
TIBH funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TIBH M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TIBH
What does TIBH do?
WorkQuest (formerly TIBH Industries) administers the Texas State Use WorksWonders Program, marketing products and services produced by Community Rehabilitation Programs (CRPs) that employ individuals with disabilities. The organization delivers call center solutions, temporary staffing, document destruction, freight and logistics, and facility services to Texas state agencies, cities, counties, school districts, hospital districts, and institutions of higher education under legislatively designated CPA contracts.
Is TIBH a public or private company?
TIBH is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was TIBH founded?
TIBH was founded in 1978. It employs 11 to 50 people.
Where is TIBH based?
TIBH is headquartered in Austin, United States, in the North America region.
How does TIBH make money?
Six revenue lines are on record. Government Service Contracts (CPA Contracts) is the primary driver. The others are central Store / WorksWonders Catalog Sales, temporary Staffing Services, call Center Services, freight & Logistics Services and document Destruction Services.
Who are TIBH's main competitors?
Direct peers on record are SourceAmerica, National Industries for the Blind (NIB / NSITE), Chimes (Chimes District of Columbia) and Melwood. Broad incumbents are Maximus, Easterseals, Iron Mountain Incorporated, Goodwill Industries International and Serco Inc.. ABLEnow / State Use Program administrators in other states is listed as a regional player.
Does TIBH have an API?
No public API is recorded for TIBH.
What industry is TIBH in?
TIBH's product category is Government Contract Services. Its primary akta.pro industry code is EDAAAFAM, Workforce & Job-Seeker Services (Community-Based), with a secondary code of EDAAAOAK, Workforce Support Services & Case Management (Coaching, Wraparound). Its NAICS code is 6243 and its SIC code is 8300.