Syndicat D'eau Du Roumois Et Du Plateau Du Neubourg (serpn)

What Syndicat D'eau Du Roumois Et Du Plateau Du Neubourg (serpn) does

Syndicat d'Eau du Roumois et du Plateau du Neubourg (SERPN) is a French public water utility organized as a syndicat mixte (mixed syndicate / EPCI) under public law, headquartered in Le Thuit de l'Oison, Normandy. It produces and distributes drinking water to more than 35,000 subscribers across 96 member communes, governed by 95 elected delegates representing the communes and intercommunal communities of Pont-Audemer Val de Risle and Seine Eure. The syndicate distributes over 3.5 million cubic meters of water per year through an owned network of more than 1,500 km of pipelines, 13 pumping stations, and 23 active reservoirs/water towers.

The organization's core operational assets include the Varras production station equipped with ultrafiltration membranes (blocking particles larger than 0.2 micron), 29 flow meters installed since 2023 for network sectorization and leak monitoring, and two 550 kVA backup generator sets for continuous service. SERPN pursues a preventive water resource protection strategy through Déclarations d'Utilité Publique (DUP) perimeters and Bassin d'Alimentation de Captage (BAC) programs targeting nitrate and pollution reduction, including cross-border cooperation with Métropole Rouen Normandie on the Varras-Moulineaux catchment. The organization holds ISO 9001 certification renewed in June 2024.

SERPN's revenue model is built on regulated water distribution fees (subscription plus consumption-based billing), public service fees and taxes, and capital subsidies from Agence de l'Eau Seine Normandie, which covers 40% of network renewal costs. Subscriber-facing services include an online portal (abonnes.serpn.fr), PayFIP-integrated online payment, a 24/7 customer service line, and community engagement through the biennial Salon de l'Eau, the annual 'Au fil de l'eau' gazette, and free Hydro-Econome water-saving kit distribution. In May 2026, Bertrand Pécot was elected president, succeeding Dominique MEDAERTS, with a new bureau organized around six vice-presidencies covering budget, production, communications, resource protection, digital/SIG, and network works.

Name

Syndicat D'eau Du Roumois Et Du Plateau Du Neubourg (serpn)

Legal name

Syndicat d'Eau du Roumois et du Plateau du Neubourg

Website

https://serpn.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Syndicat d'Eau du Roumois et du Plateau du Neubourg (SERPN) is a French public water utility producing and distributing drinking water to 35,000+ subscribers across 96 communes in Normandy. It operates 1,500+ km of pipeline, 13 pumping stations, and 23 active reservoirs.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro industry

PRIMARYEUANAAAE

Drinking Water Distribution Network Operations (Mains, Valves, Hydrants, Service Lines)

Energy, Utilities & Environment/Water & Wastewater Utilities/Drinking Water Supply & Distribution

SECONDARYEUANAAAD

Treated Water Storage & Pressure Management (Reservoirs, Tanks, Booster Stations)

Energy, Utilities & Environment/Water & Wastewater Utilities/Drinking Water Supply & Distribution

Keywords

• Drinking water production
• Water distribution services
• Public water utility
• Water resource protection
• Subscriber water services

Headquarters

HQ city

Le Thuit

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Supply Chain

Revenue model

1. Water Distribution Fees: Charges for potable water distribution to residential and professional subscribers, including subscription fees and consumption-based pricing
2. Public Service Fees and Taxes: Various services fees and taxes related to water service as mandated by French public service regulations

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

SERPN produces and distributes drinking water to approximately 35,000 subscribers across 96 communes in Normandy, France, operating a public water utility service. The organization manages over 1,500 km of distribution network, 13 pumping stations, and 23 active reservoirs producing more than 3,500,000 m3 of water annually. Additional services include water resource protection through DUP perimeters and BAC programs, subscriber management, network maintenance, and community education on water conservation.

Product overview

SERPN is a public water utility (Syndicat Mixte) that operates as a unified water management service providing drinking water production and distribution to approximately 35,000 subscribers across 96 communes in Normandy, France. The organization manages over 1,500 km of water networks and 13 pumping stations producing more than 5,000,000 m3 of water annually. The core service portfolio includes water resource protection and management, water production with quality treatment, distribution network maintenance, subscriber services (billing, account management, online payment), and community education initiatives. The organization does not operate as a modular software platform but as a traditional public utility service with integrated operational components.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Production and Distribution Service

Quantifiable outcome

• 3,500,000+ m3 of water distributed annually
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered minor.

• INTERREG CPE Project PartnersminorStrategic or Co-development PartnerEuropean INTERREG cooperation project for water quality improvement through Payments for Environmental Services (PES). SERPN participates in cross-border collaboration on BAC Tremblay Omonville to reduce nitrate pollution.
• Métropole Rouen NormandieminorStrategic or Co-development PartnerShared BAC (Bassin d'Alimentation de Captage) management for Varras-Moulineaux catchment area. Combined water resource protection effort with metropolitan area.
• Société BEBminorOthersContractor providing two 550 kVA generator sets for Varras site backup power capability.
• Société ARIELminorOthersElectrical work contractor handling power distribution and equipment integration for new backup systems at Varras site.
• Société SADEminorOthersConstruction contractor for carport and waterproofing work at Varras production site.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Suez Eau France: Major private-sector French water operator running delegated public drinking-water services for many communes and syndicats. Comparable on core water production and network management activities, but operates under private concession contracts rather than direct public ownership.
• Veolia Eau (France): Dominant private-sector French water utility operator providing delegated public-service water production and distribution nationwide. Comparable on production/distribution activities, treatment technology, and subscriber management, though operates as a private concession model rather than a public EPCI.
• SAUR: French private-sector water and wastewater operator with extensive delegated-service contracts across rural and mid-sized territories. Comparable on distribution-network operation and rural territory profile similar to SERPN's, but operates as a private delegated operator rather than a public EPCI.

Direct peers

• Régie des Eaux de Bordeaux Métropole: Public water régie of Bordeaux Métropole managing drinking water production and distribution across multiple communes. Comparable as a French public-sector water distribution utility with similar territorial mandate and subscriber-service structure.
• Eau de Paris: Public municipal water utility serving Paris. Directly comparable as a publicly-owned French drinking water production and distribution operator with a regulatory mandate over a defined territory and an installed base of subscribers.
• Eau de Marseille: Public municipal water utility serving Marseille and surrounding communes in southern France. Comparable as a regulated public drinking-water producer/distributor with a fixed service territory, subscriber base, and infrastructure renewal mandate.
• Eau du Grand Lyon: Public water utility of the Lyon metropolitan area, producing and distributing drinking water across multiple communes. Comparable as a publicly-operated, multi-commune French drinking water syndicate with subscriber billing and network renewal programs.
• Nantes Métropole - Direction de l'Eau: Public water utility arm of Nantes Métropole producing and distributing drinking water across multiple communes. Comparable as a French public-sector, multi-commune drinking water operator with subscriber billing and infrastructure investment programs.
• SEDIF (Syndicat des Eaux d'Ile-de-France): Large French intercommunal water syndicate serving more than 4 million subscribers in the greater Paris region. Closely comparable governance model (syndicat mixte), distribution mandate, and AESN-style agency subsidy framework.

Others

• Agence de l'Eau Seine Normandie (AESN): French basin agency providing subsidies and policy oversight for water infrastructure investments including those of SERPN. Listed as an OTHERS relationship because, while not a competitor or operator, AESN is a key financial and regulatory counterparty for SERPN's network-renewal program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@SERPN27/shorts

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syndicat D'eau Du Roumois Et Du Plateau Du Neubourg (serpn)