What RECORDS ACCESS SERVICES CANADA INC. does

Records Access Services Canada Inc. (RASCi) is a Canadian digital health intermediary that operates a HIPAA-compliant, cloud-based platform for requesting, authorizing, and securely delivering medical records between patients, healthcare providers, law firms, and insurance companies. Headquartered in Sarnia/Ancaster, Ontario, and founded in 2014, RASCi functions as a two-sided health information exchange where healthcare providers receive records free of charge while requestors (patients, lawyers, insurers) pay transaction fees. The platform supports e-signature authorization, PHIPA-compliant consent processing, cloud storage with a 30-day download window, and secure encrypted delivery via SecureLine Escrow. Adjacent offerings include Document Scanning and Management services (Charts-on-Demand, large-format scanning) and a "Be a Records Provider" service for Freedom of Information Act compliance.

RASCi's business model is purely transactional with publicly disclosed pricing in Canadian dollars: $82.95 CAD for a single-person request, $127.95 CAD for two people, $176.95 CAD for a family of three, plus an optional $25.00 rush fee for 48-hour expedited processing. The company monetizes only from the requestor side and positions itself as a cost and time reducer compared to traditional physician-led chart transfer, which can take 2-3 months. Marketing and distribution are predominantly digital (a self-serve portal, content/blog, FAQ, Twitter, email) supplemented by phone support, fax-back paper forms, and remote assistance via TeamViewer. Named customers include WSIB Ontario, Manulife, Cariati Law, Appletree Medical Group, and CannMedLive, spanning government, insurance, legal, and healthcare verticals.

The company is structured as an Ontario corporation owned by a Delaware parent, with no disclosed venture capital or private equity backing, no disclosed revenue figures, and an employee count in the 1-10 range. Strategic partnerships include LuxSci for HIPAA-compliant security infrastructure, Document Scan Canada for scanning services, CHS Inc. Canada for EMR integration, and TeamViewer for remote support. RASCi has set a stated mission to become the universal platform for third-party record requests across Canada, but operating geographies remain anchored in Ontario. The platform has no disclosed AI/ML capabilities and functions as a compliance and workflow layer rather than an intelligent automation product.

Name

RECORDS ACCESS SERVICES CANADA INC.

Legal name

Records Access Services Canada, Inc.

Website

https://rasci.ca

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

RASCi is a Canadian health information exchange platform that connects patients, healthcare providers, law firms, and insurers to request, authorize, and securely deliver medical records online. The company earns transaction fees from requestors while providing the platform free to healthcare providers.

Ownership category

akta.pro rank

Product category

Health Information Exchange

NAICS

Health Care and Social Assistance (62), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industry

Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Medical records exchange
• Health information exchange
• Medical record transfer
• Healthcare document management
• Records request platform

Headquarters

HQ city

Sarnia

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Patient Medical Record Request Fees: Patients pay flat fees for record retrieval, scanning, and secure electronic delivery. Fees cover administration costs, custodian fees, chart preparation, and secure digital transfer. No delivery or photocopy fees for electronic transfers through the secure online server.
2. Law Firm & Insurance Company Record Fees: Law firms and insurance companies pay fees for medical record retrieval services through the platform for their clients.
3. Rush/Expedited Processing: Optional 48-hour expedited processing available for an additional $25.00 fee.
4. Document Scanning Services: Document scanning and management services offered to medical practices, including Charts-on-Demand, On-Demand Access, Book Scanning & Archiving, Document Storage Services, and Blueprint & Large Format Scanning.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

RASCi operates a HIPAA-compliant cloud-based Health Information Exchange Portal that connects requestors (patients, law firms, insurers) with healthcare providers for the secure digital request, authorization, transfer, and delivery of medical records. The service is free for healthcare providers, while patients and other requestors pay transaction fees. Document scanning and management is offered as an add-on for medical practices needing digitization support.

Product overview

RASCi operates a unified healthcare records platform that connects patients, healthcare providers, law firms, insurers, and record custodians. The core offering is the RASCi Medical Record Request Platform, a HIPAA-compliant Health Information Exchange Portal that enables electronic medical record requests, processing, and secure delivery. The platform supports multiple user segments through dedicated request workflows for Patients, Healthcare Providers, Law Firms/Insurers, and Records Providers. Document Scanning and Management services are offered as an add-on for practices needing digitization assistance. Records are delivered electronically via secure links using the user's OHIP or health number as authentication.

Differentiator

Problem solved

Functional benefit

Products and services

• RASCi Medical Record Request Platform

Quantifiable outcome

• Reduced record turnaround time - RASCI's turnaround time is much less than typical 2-3 month practice fulfillment
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• LuxScicoreTechnology or IntegrationSecurity infrastructure partner providing HIPAA compliance certification and secure communication services. LuxSci handles the secure email infrastructure supporting RASCI's HIPAA compliance seal and secure message delivery.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/recordsaccess
• LinkedInlinkedin.com/company/recordsaccessservices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RECORDS ACCESS SERVICES CANADA INC.