THE MEDICAL MEDIATION FOUNDATION

What THE MEDICAL MEDIATION FOUNDATION does

The Medical Mediation Foundation (MMF) is a UK not-for-profit company limited by guarantee (company number 7398812), established in 2010 and headquartered in London. It specialises in resolving conflict between families, patients and healthcare professionals in health and social care settings, operating across three integrated service lines: multi-level conflict management training (Foundation, Intermediate, Train-the-Trainer), expert mediation services for parents, adult patients, children, healthcare professionals, lawyers and clinical teams, and clinical conflict support. Its core methodology is the proprietary Conflict Management Framework (CMF), a structured approach to recognising and managing conflict that is delivered face-to-face and via e-learning. The e-learning programme, created for NHS England, is hosted free on the NHS elfh Hub and is endorsed by the Royal College of Paediatrics and Child Health (RCPCH) and the Paediatric Critical Care Society (PCCS), and accredited by the Royal College of Nursing (RCN).

MMF generates revenue through fee-based training courses (including scheduled public courses and bespoke in-house programmes), paid mediation services priced per case based on complexity, and e-learning access charges for overseas organisations and UK non-NHS employees (UK NHS employees access e-learning free via the elfh Hub). The organisation also operates wholly-owned subsidiaries MMF Aus/NZ and MMF International, extending the model into Australia, New Zealand and other overseas markets. Distribution is a mix of self-serve (NHS elfh Hub, online course booking) and direct sales (mediation enquiries, overseas e-learning licences). Since 2010, MMF states it has trained more than 12,000 healthcare professionals, with over 95% rating the training as excellent or very good, and won the National Mediation Awards in 2018.

The company is founder-led by Sarah Barclay, with a small named team (Oscar Mathew as Director/Trainer/Mediator and Dr Esse Menson as Mediator/Trainer/Coach). Client logos include Great North Children's Hospital, Evelina London, Leeds Children's Hospital, NHS Resolution, Oxford Children's Hospital Charity, the MDU, and Starship Children's Hospital in Auckland. No external funding rounds, revenue figures, or headcount data are disclosed.

Name

THE MEDICAL MEDIATION FOUNDATION

Legal name

The Medical Mediation Foundation

Website

https://medicalmediation.org.uk

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

The Medical Mediation Foundation is a UK not-for-profit organisation that provides specialist conflict management training, mediation and coaching to NHS trusts, healthcare professionals, patients and families, built around its proprietary Conflict Management Framework (CMF) and delivered via e-learning on the NHS England elfh Hub and direct engagement.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Training Courses: Fee-based training programmes for healthcare professionals including Mediation Skills for Senior Healthcare Professionals, conflict management training at multiple levels, and train-the-trainer programmes
2. Medical Mediation Services: Dispute resolution services for families, patients and healthcare professionals. Pricing varies per case based on complexity and number of meetings required
3. E-learning Programme: Online conflict management training. Free for UK NHS employees via NHS elfh Hub; paid access for overseas organisations and UK non-NHS employees

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

The Medical Mediation Foundation (MMF) provides specialist conflict resolution services for the UK health and social care sector. Its core offerings include multi-level training programmes for healthcare professionals, expert mediation services for families, patients and clinical teams, and accredited e-learning courses. Services are delivered online and face-to-face, anchored by its proprietary Conflict Management Framework (CMF).

Product overview

The Medical Mediation Foundation (MMF) is a not-for-profit organisation established since 2010 that provides conflict resolution services in health and social care. The core offering is a portfolio of training programmes at multiple levels (Foundation through Train the Trainer) for recognising and managing conflict between families and healthcare providers, alongside specialised courses like Managing Conflict with Colleagues and Martha's Rule Interactive Workshops. MMF delivers expert mediation services for parents, adult patients, children, healthcare professionals, lawyers, and teams in difficulty. The organisation also offers e-learning courses developed for NHS England—including the Understanding and Managing Conflict in Children's Healthcare course (endorsed by RCPCH and accredited by RCN) and a newer Managing Conflict in Neonatal Healthcare module. All services are delivered by an expert team with backgrounds in medicine and law, both online and face-to-face, with a proprietary Conflict Management Framework (CMF) as a central component.

Differentiator

Problem solved

Functional benefit

Products and services

• Conflict Management Training - Level 1 (Foundation) Foundation-level training providing the essential toolkit for recognising and understanding conflict between families and healthcare providers. Designed for those with little or no experience of managing conflict.

Quantifiable outcome

• More than 95% of trained professionals rated the training as excellent or very good and relevant to their work
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• NHS EnglandcoreStrategic or Co-development PartnerMMF created an e-learning course for NHS England on understanding and managing conflict in children's healthcare, distributed freely to NHS employees via the elfh Hub. This is a flagship partnership providing access to the entire NHS workforce.
• Royal College of Paediatrics and Child Health (RCPCH)coreStrategic or Co-development PartnerRCPCH has endorsed MMF's e-learning course on conflict management in children's healthcare, providing professional credibility and reach within the paediatric specialty.
• Royal College of Nursing (RCN)coreStrategic or Co-development PartnerRCN has accredited MMF's e-learning course, providing professional nursing endorsement for the conflict management training programme.
• Paediatric Critical Care Society (PCCS)coreStrategic or Co-development PartnerPCCS has endorsed MMF's e-learning course on conflict management in children's healthcare.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• NHS Resolution: NHS Resolution is the arm's-length body of the NHS that handles clinical negligence claims and disputes. While primarily a claims management body, it provides mediation and conflict resolution services to the NHS and is both a competitor and a customer of MMF (named as a client). Comparable in serving the same healthcare conflict resolution use case.
• Resolve Mediation Services: A UK-based mediation service provider offering training and mediation services. Comparable as a UK-based mediation training and service provider, though Resolve operates across multiple sectors rather than MMF's healthcare-only specialization.
• The MDU (Medical Defence Union): The MDU is a medical defence organisation providing medico-legal support, advice, and training to doctors in the UK. It is a named MMF client and serves the same healthcare professional audience with complementary services around risk management and dispute resolution.

Broad incumbents

• ACAS (Advisory, Conciliation and Arbitration Service): ACAS is the UK's statutory body for workplace dispute resolution, providing training, mediation, and advisory services. Compares to MMF as a UK-based provider of conflict management training and mediation services, though ACAS focuses on employment disputes rather than healthcare-specific conflicts.
• BMJ Learning: BMJ Learning is a major provider of online continuing professional development for healthcare professionals. Comparable as a UK-based e-learning provider for NHS staff, offering a distribution channel parallel to MMF's NHS elfh Hub course and competing for the same training budget.
• Health Education England (HEE) / NHS England Workforce Training: Health Education England (now part of NHS England) commissions and delivers workforce training for the NHS. Comparable as a UK public-sector body that commissions and disseminates healthcare training, including conflict management, and serves as both a partner and adjacent competitor to MMF.
• CEDR (Centre for Effective Dispute Resolution): CEDR is the UK's largest alternative dispute resolution body, offering mediation training, accreditation, and services across multiple sectors including healthcare. Directly comparable as a UK-based mediation training provider with a broader sectoral footprint than MMF's healthcare-only specialty.

Regional players

• Medical Mediation (Australia): An Australian medical mediation service operating in the Australasian healthcare market. Comparable as a regional healthcare-focused mediation provider and serves the same customer segment as MMF's MMF Aus/NZ subsidiary.

Emerging players

• Bond Mediation: A UK-based mediation training and service provider. Comparable as a smaller-scale conflict management training provider operating in the UK market, with a broader rather than healthcare-specific focus.

Others

• PRC (Patient Representative Council) / PALS (Patient Advice and Liaison Service): NHS Trusts' PALS operate as in-house patient liaison and conflict resolution services within hospitals. While not a commercial peer, PALS functions as an adjacent substitute for some of MMF's mediation services, addressing the same family-healthcare conflict use case through embedded NHS staff.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/medmediation
• Facebookfacebook.com/medicalmediationfoundation
• LinkedInlinkedin.com/company/the-medical-mediation-foundation

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about THE MEDICAL MEDIATION FOUNDATION