Tazewell County Public Service Authority

What Tazewell County Public Service Authority does

Tazewell County Public Service Authority (TCPSA) is a government-owned, non-profit public service authority established in 1967 and headquartered at 168 Tazewell Mall Circle, Tazewell, Virginia. It is governed by a five-member board of directors appointed by the Tazewell County Board of Supervisors and led administratively by Administrator Jan Cordle and Assistant Administrator Adrienne Cordle. The Authority provides potable water and wastewater services to residents and businesses across Tazewell County's 13+ designated service areas, including Tazewell, Middle Creek, Falls Mills, Fort Witten, Claypool Hill, Jewell Ridge, Raven Doran, Eastern Tazewell, Daw Road, Big Creek Coaldan, Gratton, and Baptist Valley. Core infrastructure comprises multiple water treatment plants (notably the Tazewell and Claypool Hill plants), two wastewater treatment facilities (Northern Tazewell and Falls Mills), and supporting distribution/collection networks under a single asset base managed by a 1-10 person operational team.

The Authority's service offerings center on water distribution and wastewater collection/treatment, augmented by regulatory-driven programs such as cross-connection/backflow prevention and the Virginia Department of Health-mandated Lead Service Line Inventory, plus annual Consumer Confidence Reports per service area. The revenue model is subscription-based, with monthly billing for residential and commercial customers governed by a published 2022-2027 rate sheet. Customer acquisition is geographically constrained, occurring through new service connections requiring security deposits ($100 residential, $150 commercial). Payments are accepted via an InvoiceCloud-powered 24/7 online portal, phone, mail, in-person at the Authority office, and via a partnership with New People's Bank at three branch locations (commencing October 1, 2025). Adjacent revenue includes one-time connection fees, transaction-based credit/debit card processing fees ($3.50 per transaction), and reconnection charges following disconnection for delinquency (45 days past the 15th of the month).

Strategically, TCPSA is mid-cycle through two concurrent multi-year capital programs — the Falls Mills Sewer System Rehabilitation and Northern Tazewell Wastewater Treatment Plant Upgrade — and has issued a May 2026 Request for Qualifications for bond counsel services covering both projects, indicating imminent debt financing. Other active risk-management activities include the Lead Service Line Inventory outreach to customers and partnership-based emergency payment access. The Authority is not a venture-backed or publicly traded entity, has no external equity investors, and operates under standard local-government oversight rather than competitive market dynamics.

Name

Tazewell County Public Service Authority

Legal name

Tazewell County Public Service Authority

Website

https://tcpsa.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

1–10 employees

Short description

Tazewell County Public Service Authority is a Virginia government-owned, non-profit public utility, established in 1967, that provides potable water distribution and wastewater collection/treatment to residential and commercial customers across 13+ service areas in Tazewell County through monthly subscription billing and regulated infrastructure programs.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941)

akta.pro industry

PRIMARYEUANAIAL

Third-Party Water Retailing & Managed Billing Services (outsourced billing, white-label retail operations)

Energy, Utilities & Environment/Water & Wastewater Utilities/Customer Metering, Billing & Water Retail Services

Keywords

• Water utility services
• Wastewater treatment
• Potable water distribution
• Sewer system operations
• Public utility authority

Headquarters

HQ city

Tazewell

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Others

Revenue model

1. Water Utility Services: Monthly water service fees charged to residential and commercial customers based on consumption. Governed by rate sheet covering 2022-2027 period.
2. Sewer/Wastewater Services: Wastewater collection and treatment services including Falls Mills Sewer System and other sanitary sewer infrastructure. Major rehabilitation projects underway.
3. Connection and Service Fees: New service connections with security deposits ($100 residential, $150 commercial) and potential reconnection fees. Restoration of services after disconnection requires full payment plus fees.
4. Payment Processing: Credit/debit card payments accepted with $3.50 processing fee charged by third-party provider iCloud.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Tazewell County Public Service Authority provides potable water distribution, wastewater collection and treatment, and customer utility billing/account management to residents and commercial properties across Tazewell County, Virginia. Operations span multiple water treatment plants (Tazewell, Middle Creek, Falls Mills, Fort Witten, Claypool Hill, Jewell Ridge, Raven Doran, Eastern Tazewell, Daw Road, Big Creek Coaldan, Gratton, Baptist Valley) and wastewater systems including the Northern Tazewell Wastewater Treatment Plant and Falls Mills Wastewater Treatment Plant. Services are billed monthly under a 2022-2027 rate sheet with multiple payment channels.

Product overview

Tazewell County PSA is a public utility authority (not a technology company) providing water distribution and wastewater collection services to residents of Tazewell County, Virginia since 1967. The organization's core offerings consist of water distribution services (spanning 13+ service areas: Tazewell, Middle Creek, Falls Mills, Fort Witten, Claypool Hill, Jewell Ridge, Raven Doran, Eastern Tazewell, Daw Road, Big Creek Coaldan, Gratton, Baptist Valley, and others) and wastewater treatment operations (including the Northern Tazewell and Falls Mills wastewater treatment plant upgrades). Supporting infrastructure includes a Backflow Prevention Program for cross-connection control and a Lead Service Line Inventory program. Customer-facing digital services include an online bill payment portal via InvoiceCloud (24/7 access, pay by phone, pay by text, paperless billing) and new service connection requests. The organization is governed by a five-member board appointed by the Tazewell County Board of Supervisors and is not a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Distribution Services Provision of potable water distribution to residential and commercial customers across multiple service areas (Tazewell, Middle Creek, Falls Mills, Fort Witten, Claypool Hill, Jewell Ridge, Raven Doran, Eastern Tazewell, Daw Road, Big Creek Coaldan, Gratton, Baptist Valley) through owned water treatment plants and distribution infrastructure.
• Wastewater Collection and Treatment Sewer collection and wastewater treatment services operating the Falls Mills Sewer System, Northern Tazewell Wastewater Treatment Plant, and Falls Mills Wastewater Treatment Plant to serve residential and commercial customers.
• Online Bill Payment Portal

Quantifiable outcome

• Daily disinfectant level testing to ensure minimum chlorine level of 0.2 mg/L per state law

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• New People's BankcoreChannel Partner/ Reseller/ Distributor · 1 October 2025New People's Bank serves as a payment collection partner for Tazewell County PSA utility bills. Three branch locations accept water bill payments starting October 1, 2025, replacing National Bank which ceased accepting payments November 1, 2025. This extends payment accessibility to customers in Bluefield, Pounding Mill, and Tazewell areas.
• VA811 (Miss Utility of Virginia)minorStrategic or Co-development PartnerVA811 is the state's one-call notification system for underground utility line locating. Tazewell County PSA participates in this damage prevention program to protect water and sewer infrastructure during excavation activities.
• National Rural Water AssociationminorStrategic or Co-development PartnerNational trade association supporting rural water and wastewater utilities. Provides resources, training, and advocacy for Tazewell County PSA operations.
• Virginia Rural Water AssociationminorStrategic or Co-development PartnerState-level association providing support, training, and resources to Virginia's rural water and wastewater systems including Tazewell County PSA.
• Environmental Protection AgencyminorStrategic or Co-development PartnerFederal agency providing drinking water standards, regulations, and resources. EPA WaterSense program referenced for conservation tips and water efficiency guidance.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Virginia American Water: Broad incumbent operating as the largest private water utility in Virginia, a subsidiary of American Water Works Company. Provides water and wastewater services across the state, including rural and suburban areas overlapping with PSA territories.
• Aqua Virginia: Broad incumbent operating regulated water and wastewater systems in Virginia, a subsidiary of Essential Utilities. Serves many communities across the state similar in scale to Tazewell County PSA's service areas.

Direct peers

• Russell County Public Service Authority: Direct peer serving Russell County, Virginia, a rural Appalachian neighbor. Operates as a public service authority with comparable water/wastewater infrastructure and small administrative footprint.
• Buchanan County Public Service Authority: Direct peer serving Buchanan County, Virginia, another rural Appalachian PSA. Operates water and wastewater systems with similar capital-improvement focus and small staff model.
• Augusta County Service Authority: Direct peer serving Augusta County, Virginia, providing water and wastewater services to a similar small-town/rural customer base. Operates as a public service authority with similar regulatory and capital-improvement profile.
• Washington County Service Authority: Direct peer serving neighboring Washington County, Virginia, providing water and wastewater services to a similar rural Appalachian customer base. Operates as a Virginia public service authority with comparable governance structure and small administrative team.
• Bristol Virginia Utilities: Direct peer operating as a multi-utility authority (electric, water, wastewater, telecommunications) in Bristol, Virginia. Provides comparable water and sewer services to a small municipal customer base in the Appalachian region.
• Smyth County Public Service Authority: Direct peer operating as a Virginia Public Service Authority serving Smyth County, adjacent to Tazewell County. Same statutory structure under Virginia law, similar small-scale rural water/wastewater operations.
• Dickenson County Public Service Authority: Direct peer serving Dickenson County in southwestern Virginia. Provides analogous water and sewer services to a small rural population under the same Virginia PSA governance framework.
• Bland County Public Service Authority: Direct peer serving Bland County, Virginia, a small rural PSA with similar water and wastewater operations. Comparable scale, customer base, and regulatory exposure to Tazewell County PSA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tazewell-county-psa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tazewell County Public Service Authority