Tech Bull Gmbh

What Tech Bull Gmbh does

Tech Bull GmbH is an Austrian private limited company (GmbH) founded in 2024 and headquartered at Modecenterstraße 22/C58 in Vienna. The company provides an Enterprise Service Management (ESM) Platform aimed at digitizing business operations, streamlining IT service management and help desk functions, and improving customer experience through AI-powered customer journey analytics, workflow automation, and business intelligence reporting. The core platform is complemented by a Maturity Assessment service and three tiers of KPI reporting modules — Service Desk KPI Reports, IT Operations Reports, and Management Reports — designed to provide cascaded visibility from team-level to organizational-level metrics.

The business model combines a subscription/recurring SaaS revenue stream for the platform with professional services revenue from ITIL and PRINCE2 certification training, as well as maturity assessment and process digitization consulting. ITIL training is delivered in cooperation with ATO ITSM Consulting GmbH, both onsite in Vienna and virtually on request, extending the services offering beyond Austria. Pricing for both the platform and training is not publicly disclosed; customer acquisition is handled through direct enterprise field sales with a consultation-led approach.

Operationally, Tech Bull is a micro-company with 1-10 employees and only three named team members — Managing Director Sebastian Humitsch, Christian Trinko, and Sebastian Mahrl — covering development, engineering, and process expertise. The company has no disclosed funding rounds, no parent or subsidiary relationships, and no published customer logos. Its operating geography for direct services is restricted to Austria, with virtual training as the only channel extending beyond the region.

Name

Tech Bull Gmbh

Legal name

Tech Bull GmbH

Website

https://www.tech-bull.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Tech Bull GmbH is a Vienna-based company offering an Enterprise Service Management Platform with AI-powered customer journey analytics, KPI reporting, and workflow automation, alongside ITIL and PRINCE2 training and maturity assessment services for enterprise clients primarily in Austria.

Ownership category

akta.pro rank

Product category

Enterprise IT Service Management Software

NAICS

Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

Enterprise Architecture & IT Operating Model (BPAHAEAB), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Systems Administration & IT Operations (Windows/Linux, Monitoring, ITSM) (EDABAFAH)

Keywords

• IT service management
• Business intelligence reporting
• ITIL training certification
• Process maturity assessment
• Enterprise service management

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise Service Management Platform: SaaS/platform-based service management solution for businesses to digitize operations, streamline IT help desk processes, and improve customer experience
2. IT Training Services: ITIL Foundation, ITIL Managing Professional, and PRINCE2 certification training programs offered both onsite in Vienna and virtually
3. Maturity Assessment & Consulting: Process maturity assessment services to analyze current state of processes and develop tailored digitization strategies, including implementation support

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Tech Bull GmbH provides an Enterprise Service Management Platform that digitizes business operations, streamlines IT service management processes, and improves customer experience through AI-powered customer journey analytics, workflow automation, and business intelligence reporting. The company complements the platform with maturity assessment consulting and ITIL/PRINCE2 training programs delivered onsite in Vienna and virtually in cooperation with ATO ITSM Consulting GmbH.

Product overview

Tech Bull GmbH offers a unified Enterprise Service Management Platform as its core product, complemented by three tiers of KPI reporting modules (Service Desk KPI Reports, IT Operations KPI Reports, and Management Reports), a Maturity Assessment service for evaluating digital transformation readiness, and IT certification training programs (ITIL Foundation, ITIL Managing Professional, and PRINCE2). The platform integrates customer journey optimization, workflow automation, and business intelligence capabilities into a cohesive service management solution.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise Service Management Platform A SaaS platform that digitizes business operations, streamlines IT service management processes, improves customer services, and increases organizational visibility through workflow automation and process optimization. Designed for business enterprises and IT departments seeking digital transformation.
• Maturity Assessment A process maturity assessment service that analyzes the current state of services and processes to identify optimization potential across process automation and digitalization, data and decision quality, and scalability and adaptability.
• ITIL Foundation Training Entry-level ITIL training providing a comprehensive understanding of the key concepts, terminology, and processes used in IT service management, with a focus on best practices for managing IT services and aligning them with business needs. Delivered onsite in Vienna and virtually on request.
• ITIL Managing Professional Training Advanced ITIL training covering the CDS, DSV, HVIT, and DPI modules for IT professionals who want to demonstrate expertise in managing multiple ITIL practices across the IT service lifecycle, with a focus on practical application and implementation of ITIL concepts to drive business value.
• PRINCE2 Certification Training Project management methodology training covering the PRINCE2 foundation level, enabling individuals to effectively initiate, plan, execute, monitor, control, and close projects in a structured manner. Scheduled onsite in Vienna; virtual training available on request.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• ATO ITSM Consulting GmbHcoreImplementation/ SI/ Consulting PartnerTraining partnership for delivering ITIL certification courses. Tech Bull provides training in cooperation with ATO ITSM Consulting GmbH, with scheduled training dates for ITIL Foundation and Managing Professional certifications held in Vienna.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• ServiceNow: Global leader in enterprise service management and ITSM platforms. Competes head-on with Tech Bull's Enterprise Service Management Platform across large enterprises, though ServiceNow operates across a much broader portfolio (HR, customer service, workflows) and is not niche-focused on the DACH mid-market.
• BMC Software (BMC Helix ITSM): Long-standing ITSM vendor offering Helix ITSM and a full ESM stack with AI/automation capabilities. Comparable to Tech Bull's platform in core ITSM functionality but typically targets larger global enterprises.
• Ivanti: Provides ITSM, IT asset management and endpoint/security solutions. Overlaps directly with Tech Bull's ITSM, workflow automation and IT help desk focus, but at a much broader scale across multiple IT operations domains.

Direct peers

• ManageEngine (Zoho): Offers ServiceDesk Plus, a direct ITSM/ESM platform comparable to Tech Bull's core offering, with strong mid-market positioning and AI/automation features. Closest functional competitor in target customer profile and product scope.
• Freshworks (Freshservice): Freshservice is a cloud-native ITSM and ESM platform aimed at mid-market and enterprise customers with AI-assisted workflows. Directly competes with Tech Bull's platform on functionality, usability and AI-driven automation.
• Atlassian Jira Service Management: Cloud-based ITSM solution tightly integrated with Jira, widely adopted by IT and business teams. A core alternative to Tech Bull's Enterprise Service Management Platform, especially for organizations already using Atlassian's ecosystem.
• SolarWinds Service Desk: Cloud-based ITSM platform with incident, problem, change and asset management. Competes with Tech Bull for IT help desk and ITSM modernization deals, particularly in mid-market accounts.

Emerging players

• Hornbill: UK-based ITSM/ESM vendor with a strong mid-market and European footprint. Comparable to Tech Bull in targeting organizations modernizing service management without the cost/complexity of top-tier platforms.
• InvGate Service Desk: Provides Service Desk and ESM with workflow automation and asset management capabilities. Targets similar mid-market enterprise buyers as Tech Bull, often competing on ease of use and time-to-value.
• IFS assyst: Enterprise-grade ITSM/ESM suite with strong AI-driven service management capabilities. Comparable to Tech Bull's platform offering, particularly for organizations looking to extend ITSM into broader service operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/tech-bull

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tech Bull Gmbh