The Housing Connection Limited

What The Housing Connection Limited does

The Housing Connection Limited (THC) is a Sydney-based nonprofit disability support organization founded in 1981 and headquartered in Chatswood, New South Wales. The organization is a registered National Disability Insurance Scheme (NDIS) provider delivering a multi-service portfolio that includes Supported Independent Living (SIL) with 24/7 coverage, Support Coordination, Plan Management, Drop-In Support, social and community participation groups, and the Tech Guru assistive technology program. Its participant base is drawn primarily from the Northern Sydney region, served by a multilingual support team that reflects the cultural and linguistic diversity of its client base.

THC's business model is anchored in NDIS-funded service delivery across multiple NDIS support categories, with revenue flowing from individualized participant plans rather than enterprise contracts. The organization supplements NDIS revenue through government grants — most recently a 2025 Stronger Communities Programme award supporting the Tech Guru program — and benefits from pro bono professional services including legal support from Maddocks. Operational differentiation rests on long-tenure relationships, 24/7 SIL staffing, and curated third-party assistive technologies deployed via the Tech Guru program (including Proloquo2Go, Memory2, and Typing Club).

THC has accumulated over four decades of operating history and external validation through industry recognition (Enablement Awards 2023) and workplace culture accolades (Best Places to Work 2020). Strategic priorities reflected in recent activity center on regulatory preparedness ahead of the July 2025 NDIS mandatory registration threshold, expansion of higher-value service lines (assistive technology, vocational skill-building via the Trolley Bag Project), and deepening of participant community through social groups. No M&A activity, equity raises, or geographic expansion beyond Northern Sydney are evidenced.

Name

The Housing Connection Limited

Legal name

The Housing Connection Limited

Website

https://www.thc.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Short description

The Housing Connection Limited is a Sydney-based nonprofit, NDIS-registered disability support provider founded in 1981, delivering Supported Independent Living, Support Coordination, Plan Management, and assistive technology services to participants in Northern Sydney.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Housing Assistance & Homeless Services (BPAGAEAB), Housing Transition & Supported Living Navigation (EDAKANAK)

Keywords

• Disability support services
• NDIS support coordination
• Supported independent living
• Plan management services
• Social community participation

Headquarters

HQ city

Chatswood

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. NDIS-funded disability services: The majority of THC's services are funded through the National Disability Insurance Scheme (NDIS). As a registered NDIS provider, THC receives funding for Support Coordination, Supported Independent Living (SIL), Plan Management, Drop-In Support, and Social and Community Participation services under participant plans.
2. Donations and philanthropy: Tax-deductible donations from individuals, corporate sponsors, and partners supplement NDIS funding. Donations are used for supplementary services not covered by NDIS pricing, including social activities, emergency support, housing assistance, and educational programs like Trolley Bag Project and Tech Guru.
3. THC Membership: Annual membership enables voting at AGMs and supports organizational governance. Membership fees contribute to operational costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

The Housing Connection provides NDIS-registered disability support services for adults with disabilities in Sydney. Its core offerings include Support Coordination, Supported Independent Living (SIL), Plan Management, Drop-In Support, Social Groups, and Social and Community Participation programs. The Tech Guru Program adds assistive technology and digital literacy support, and supplementary programs such as the Trolley Bag Project support vocational and creative skills.

Product overview

The Housing Connection is a registered NDIS disability support services provider offering an integrated suite of services for adults with disabilities. The core portfolio includes Support Coordination, Drop In Support, Supported Independent Living (SIL), Plan Management, and Social and Community Participation programs. The organization also runs specialized programs including the Tech Guru Program for technology assistance and the Trolley Bag Project for vocational skills. Social engagement is facilitated through multiple groups including Walking Club, Yarn Circle, Swans Group (AFL fans), Saturday Socials, and Pizza & Pasta Night. The services are provided primarily in the Chatswood, Sydney area, with support available from a few hours per week to 24/7 care.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Coordination NDIS-funded service that helps individuals with disabilities understand and manage their support plans, connecting them with appropriate providers.
• Drop In Support Tailored in-home and community support services designed around individual goals, interests, and lifestyles through personalized support plans.
• Supported Independent Living (SIL) Residential support for people with high support needs requiring 24/7 access to assistance to live independently in their own homes.
• Plan Management Financial administration service for NDIS plans, processing invoices from service providers, tracking budgets, ensuring NDIS compliance, and providing monthly financial statements.
• Social Groups Community engagement activities for adults with disabilities, including Walking Club, Yarn Circle, Swans Group (AFL fans), Saturday Socials, and Pizza & Pasta Night.
• Tech Guru Program Innovative technology assistance initiative providing comprehensive support to people with disability to enhance independent living skills and communication abilities through technology, including device training, app usage, and digital literacy.
• Social and Community Participation Day programs providing customized support services to promote community engagement, social interaction, skill development, and meaningful activities including sports, dining out, movies, and holidays.
• Trolley Bag Project Skills development initiative where participants create products from recycled materials, helping develop vocational and creative skills.
• Walking Club Weekly social walking group meeting Monday and Friday at 11am at Beauchamp Park, Chatswood, followed by social time at Willoughby Hotel.
• Yarn Circle Weekly social group for knitting, crocheting, and stitching meeting in Chatswood, fostering social connections and skills development.
• Swans Group Disability social group for AFL Sydney Swans fans who attend games together, with regular meetings and occasional interstate travel for away games.
• Saturday Socials Weekly Saturday activities including visits to the zoo, swimming, beach days, markets, bowling, crazy golf, and day trips for adults with disabilities.
• Italian (Pizza & Pasta) Night Monthly social dining event held on the last Thursday of the month at restaurants in Chatswood or Willoughby, running for over 7 years.

Quantifiable outcome

• Best workplace ranking by The Voice Project in 2020
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core and minor.

• Maddocks Law FirmcoreStrategic or Co-development PartnerMaddocks provides pro bono legal support to THC, helping ensure policies comply with latest laws and regulations, developing organizational documents, providing advice on property and contracts, and addressing other legal concerns. Partnership driven by shared values of respect for individuals, diversity, and integrity.
• National Quality and Safety GroupminorOthersTHC displays the National Quality and Safety Group badge indicating compliance with quality and safety standards for NDIS providers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Life Without Barriers: One of Australia's largest NDIS-registered disability support providers offering SIL, Support Coordination, and community participation across multiple states. Directly comparable business model with national scale advantage.
• Cerebral Palsy Alliance: Major NSW-based disability services provider offering therapy, accommodation, and support coordination under NDIS. Directly comparable services including Supported Independent Living and assistive technology programs in overlapping geography.
• Aruma: Large national disability services provider formed from the merger of House with No Steps and others, offering SIL, supported employment, and community participation. Direct competitor for NDIS participants and government contracts.
• Achieve Australia: NSW-based disability services provider offering accommodation, day programs, and support coordination under NDIS. Closely comparable scale, service mix, and Sydney/Northern Sydney geographic overlap with THC.
• Northcott: NSW disability services provider delivering accommodation, respite, therapy, and recreation programs under NDIS. Comparable service portfolio and overlapping Sydney market presence.
• Sunnyfield: Australian disability services provider focused on accommodation, day programs, and community participation for people with intellectual disabilities. Comparable mission, service mix, and NDIS funding model.
• Endeavour Foundation: Queensland-headquartered disability services provider offering accommodation, supported employment, and lifestyle services. Comparable NDIS-funded service model with similar participant profile.

Regional players

• Yooralla: Victorian disability services provider offering accommodation, therapy, and support coordination under NDIS. Comparable service model but operates primarily in a different geography from THC.
• Multicap: Queensland and NSW disability services provider delivering accommodation, respite, and community participation programs. Comparable NDIS-funded model with similar participant demographics.
• Intereach: Community service organization operating across regional NSW, Victoria, and the ACT, providing disability, aged care, and community services. Comparable NDIS service delivery model with regional rather than metropolitan focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@thehousingconnection2624
• Facebookfacebook.com/thehousingconnectionau
• LinkedInlinkedin.com/company/thehousingconnection
• Instagraminstagram.com/thehousingconnection

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Housing Connection Limited