Community Health Access Network

What Community Health Access Network does

Community Health Access Network (CHAN) is a nonprofit Health Center Controlled Network (HCCN) headquartered in Portsmouth, New Hampshire, established in 1995 as a collaborative entity owned and governed by its member Federally Qualified Health Centers (FQHCs). It is the only HCCN operating in New Hampshire and serves 15 FQHCs, including three Healthcare for the Homeless programs, supporting over 130 providers across four southern New Hampshire counties (covering more than half the state's population) and six centers in Texas.

The organization's core technology stack is centered on athenahealth's athenaFlow electronic medical record (formerly Centricity EMR) and athenaPractice practice management system (formerly Centricity Practice Management), deployed through a centralized Wide Area Network that links member health centers, reference laboratories, and four regional hospitals. A centralized data warehouse with SAP Business Objects Web Intelligence reporting enables standardized clinical and operational dashboards across member sites. CHAN supplements these core platforms with information technology services (security assessments, disaster recovery, help desk support), performance and compliance services (HIPAA, coding audits), and clinical standards services supporting chronic disease prevention and management programs.

CHAN operates a two-tier membership model (Full Membership with Board representation and Affiliate Membership) and generates revenue through subscription-style member service fees combined with Federal, State of New Hampshire, and private foundation grants. The organization functions primarily as a shared-services intermediary rather than a commercial software vendor, and its go-to-market is constrained to nonprofit FQHCs and Healthcare for the Homeless programs rather than the broader healthcare market.

Name

Community Health Access Network

Legal name

Community Health Access Network

Website

https://chan-nh.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Health Access Network is a nonprofit Health Center Controlled Network providing shared electronic medical record, practice management, and clinical quality services to 15 Federally Qualified Health Centers in New Hampshire and Texas.

Ownership category

akta.pro rank

Product category

Healthcare IT Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Membership Organizations (8600), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

akta.pro secondary industries

HIE Platforms & Network Services (Community/Regional/National) (HLACABAB), Health Systems Strengthening & Universal Health Coverage (UHC) Partnerships (HLAJAOAL)

Keywords

• Health IT services
• Electronic medical records
• Practice management
• Clinical quality improvement
• Health center network

Headquarters

HQ city

Newmarket

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. HCCN Member Services: CHAN provides shared health IT, training, and technical support services to member FQHCs. The organization administers grants from Federal, State of New Hampshire, and private foundation sources. Revenue supports the collaborative infrastructure serving 15 health centers across multiple states.
2. Technology Systems Access: Member organizations access state-of-the-art electronic patient records, practice management, and accounting system software through CHAN's central enterprise. Services include systems maintenance, upgrades, help desk support, report development, and forms development.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Community Health Access Network (CHAN) operates as a Health Center Controlled Network (HCCN) providing shared health IT infrastructure, including an integrated electronic medical record (athenaFlow) and practice management (athenaPractice) system, to 15 member Federally Qualified Health Centers (FQHCs) and Healthcare for the Homeless Programs. The organization supplements these systems with a centralized wide-area network, a data warehouse with business intelligence reporting, training, help desk support, and clinical quality improvement services.

Product overview

Community Health Access Network (CHAN) is a Health Center Controlled Network (HCCN) that provides a unified technology platform centered on electronic health records and practice management. The core product portfolio consists of athenaFlow (electronic medical record) and athenaPractice (practice management/billing), which are fully integrated with each other. CHAN supplements these core systems with IT infrastructure services, performance and compliance support, clinical standards training, and a centralized reporting and data repository powered by SAP Business Objects Web Intelligence. The network serves 15 Federally Qualified Health Centers supporting over 130 providers.

Differentiator

Problem solved

Functional benefit

Products and services

• athenaFlow (FKA Centricity EMR) Electronic Medical Record system accessed through CHAN's central enterprise that enables physicians and clinical staff to document patient encounters, streamline clinical workflow, communicate with patients, and securely exchange clinical data. Supports scheduling, lab and hospital documentation import, medical equipment support, direct faxing, document scanning, secure messaging, patient portal, and clinical reporting for member FQHC providers.
• athenaPractice (FKA Centricity Practice Management) Practice management and billing system accessed through CHAN's central enterprise providing tools to manage ambulatory practice needs including billing, managed care, reporting, inventory control, scanning, accounts receivable and collections, and electronic claims remittance. Integrated with athenaFlow EMR.
• Information Technology & Services Comprehensive IT services for member health centers including Wide Area Network connectivity, security assessments, disaster recovery, backup procedures, system maintenance, upgrades, report and forms development, training, and help desk support.
• Performance & Compliance Services Monitoring and improvement activities for clinical operations, coding compliance resources, training, audits, HIPAA compliance, and comprehensive reporting for member health centers.
• Clinical Standards Services Clinical quality improvement training and technical assistance for chronic disease prevention and management, including arthritis, asthma, cancer screening, cardiovascular disease, and diabetes, aligned with national initiatives such as Million Hearts, NDPP, and DSMES.
• Reporting & Data Repository Centralized data warehouse maintenance and support, customization of clinical and operational dashboards and reports, and SAP Business Objects Web Intelligence (WebI) reporting tool support enabling ad hoc reporting across member health centers.

Quantifiable outcome

• Supports over 130 providers and partner hospitals through integrated EMR system
• +2 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• New Hampshire Department of Public Health Services (NH DPHS)coreStrategic or Co-development PartnerCHAN works as a liaison between NH DPHS and member health centers to manage contracts, monitor Memoranda of Agreement, and support quality improvement efforts. CHAN facilitates monthly meetings with participating health centers and DPHS, and conducts meetings with Chronic Disease Champions from all FQHCs to share best practices.
• Centricity/athenahealthcoreTechnology or IntegrationCHAN supports athenaFlow (formerly Centricity EMR) and athenaPractice (formerly Centricity Practice Management) electronic medical record systems. The EMR positions physicians and clinical staff to document patient encounters, streamline clinical workflow, and securely exchange clinical data.

Scale indicators5 records

Recent moves3 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/community-health-access-network-chan

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health Access Network