LoFamily Services Inc.

What LoFamily Services Inc. does

LoFamily Services Inc. (doing business as Lofamille, Lofamily, and Lo Pro) is a privately held, founder-owned services company headquartered at 165 Rue de la Belle Fontaine in Quebec City, Canada. Founded in September 2020 by Silas Niyon, a York University graduate, the company provides administrative assistance, money transfer, in-person accompaniment, and representation services to individuals, with a stated focus on new immigrants to Canada, senior citizens, small businesses, and the Burundian diaspora. Service delivery is organized around a WordPress-based bilingual (English/French) website that captures intake, supplemented by phone, WhatsApp, and limited Saturday and evening (7-9 PM) operating windows.

The commercial offering is unusually fragmented for a single brand and consists of roughly fifteen unit-priced service lines, ranging from immigration and citizenship form filing (50-750 CAD), citizenship and travel document assistance (30-80 CAD), utility and telecom account setup (15-50 CAD), purchase accompaniment (15-50 CAD), credit card payment proxying (5-10 CAD), outcome-based billing dispute calls (15-20 CAD), family visits (25 CAD per visit or 50 CAD monthly subscription), and tax declarations (50 CAD). A separate sub-brand, Lo Pro, packages creative services including WordPress website creation (250 CAD), document printing (0.15-0.20 CAD per page), music beat and full-song production (200-800+ CAD), event photography, photo sessions (6-60 CAD), event video filming (75 CAD per camera-hour), video editing, and invitation production. The only recurring revenue mechanic is the 50 CAD/month family-visit subscription; everything else is pay-as-you-go. No patents, certifications, awards, partnerships, funding rounds, or M&A activity are disclosed.

The business is entirely bootstrapped with no disclosed external capital, no parent company, no subsidiaries, and no institutional ownership. The full-representation service line carries an explicit damage guarantee of up to 1,500 CAD, framed as a risk-mitigation differentiator, and long-term clients are assigned a dedicated personal agent to create relationship continuity. Operations are concentrated in Quebec City for in-person services, with nationwide Canada reach for phone-based and remittance services and a stated extension to the United States for the BUR Transfer corridor to Burundi. The technology stack is limited to a WordPress website with no app, no API, and no disclosed AI or automation capability; service delivery is human-agent driven across all product lines.

Name

LoFamily Services Inc.

Legal name

Services Lofamille Inc.

Website

https://lofamille.com

Company type

Private

Founded year

2020

Operating status

Operating

Short description

LoFamily Services Inc. is a Quebec City-based family-support services company that provides administrative assistance, money transfer to Burundi, accompaniment, representation, and creative services to new immigrants, seniors, and small businesses across Canada.

Ownership category

akta.pro rank

Product category

Administrative and Personal Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)

Keywords

• Immigration form assistance
• Administrative accompaniment services
• International money transfer
• Senior support services
• Personal administrative help

Headquarters

HQ city

Québec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Immigration and Government Form Services: Fees charged for filling government forms including immigration applications, citizenship requests, travel documents, passports, and employment insurance forms. First applications range from 50-750 CAD, with subsequent forms at reduced rates.
2. Purchase Accompaniment Services: Fees for accompanying clients to purchase household appliances, electronics, internet, TV, and phone services. Includes transportation to stores and family advice.
3. BUR Transfer (Money Transfer to Burundi): International money transfer service to Burundi with 24/7 availability for form submission. Fees include small additional charges for Ecocash and Lumicash delivery options.
4. Credit Card Payment Service: Payment service for clients without credit cards. Clients pay cash or Interac, then Lofamily processes the payment via credit card for a 5-10 CAD fee.
5. Client Call Services: Making phone calls on behalf of clients for billing disputes, bad service complaints, or new service requests. Fees range from 10-20 CAD.
6. Family Visit and Support: Regular visits to family members for clients living far away. 25 CAD per 1.5-hour visit or 50 CAD monthly subscription for 4 visits per month.
7. Lo Pro Professional Services: Professional subdivision offering document printing, music beats (200 CAD), music creation (800 CAD), event photography, video production, and photo sessions.
8. Website Creation: Creating personal and small business websites based on WordPress templates for 250 CAD.
9. General Administrative Works: Short-term employee services for general administrative tasks with negotiated pricing starting at 15 CAD minimum.
10. Tax Declaration Services: Individual tax declaration services for 50 CAD per declaration.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

LoFamily Services Inc. provides advice, accompaniment, and representation services to individuals (primarily new immigrants and seniors in Canada) to help them navigate Canadian administrative systems. Core offerings include filling immigration, citizenship, passport and employment insurance forms, accompanying clients to stores for purchases, making phone calls on behalf of clients, money transfers to Burundi (BUR Transfer), family visits and tech support, and a Lo Pro sub-brand for creative services (music, photography, video, document printing, invitations).

Product overview

LoFamily Services Inc. is a family support services company based in Quebec City, Quebec, founded in September 2020. The company operates as a family-member-style support service to help Canadians (especially elderly residents and new immigrants) navigate bureaucratic systems, offering services in advice, accompaniment, and representation. The core product portfolio consists of document assistance services (BUR Transfer, Filling Forms & Papers), technology support services (Web Creation, Credit Card Payment, Purchase Accompaniment, Lofamily Visits & Support, Make Calls on Behalf of Clients, General Administrative Works), and the Lo Pro professional sub-brand for creative services (Document Printing, Music Beats, Music Creation, Event Photography, Photo Sessions, Video Event Filming, Video Editing, and Invitations). The company operates primarily evenings Monday-Friday (7-9 PM) and Saturdays (9:30 AM-7:30 PM).

Differentiator

Problem solved

Functional benefit

Brands

• Lo Pro: Professional subdivision of Lofamily offering video productions, photo production, document printing, music creation, event photography and videography, photo sessions, invitations, and studio editing services.

Products and services

• BUR Transfer

Quantifiable outcome

• Money delivery to Burundi within 24 hours

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Care.com: Care.com connects families with caregivers for seniors, children, and household support. LoFamily's family-visit, tech-support, and senior-accompaniment offerings sit in the broader personal-care category that Care.com addresses at scale across North America.
• Remitly: Remitly is a major digital remittance platform serving diaspora corridors including parts of Africa. LoFamily's BUR Transfer competes with Remitly for Burundian-diaspora money-transfer business, though LoFamily differentiates via human-assisted form submission and Ecocash/Lumicash delivery options.
• WorldRemit: WorldRemit is a global digital remittance platform serving African diaspora corridors including Burundi. It competes with LoFamily's BUR Transfer on speed and pricing for Burundian remittances, offering a fully digital experience.
• Canadim: Canadim is an established Canadian immigration consultancy providing immigration form assistance, advice, and representation. It represents the formal, regulated competitor set LoFamily bypasses via its 'family member' positioning on similar form-filling services.
• ICCRC-Licensed Immigration Consultants: Canadian licensed immigration consultants offer regulated form-filing and representation services for immigration, citizenship, and refugee applications. LoFamily competes directly with these licensed professionals on immigration form filling, though positioning itself outside the licensed-professional category.
• UberAssist / UberSenior: Uber's assisted-ride products (UberAssist, Uber Senior) provide transportation and accompaniment options for seniors and people with disabilities. These overlap with LoFamily's accompaniment-to-stores and tech-support use cases, with substantially larger scale and technology infrastructure.

Direct peers

• GoGoGrandparent: GoGoGrandparent provides on-demand assistance for seniors who do not use smartphones, acting as an intermediary for ride, food, and errand services via phone call. It directly mirrors LoFamily's model of helping older adults navigate modern self-service systems via a phone-based, family-like agent relationship.
• Papa: Papa is a US-based platform that connects seniors with companion 'Papa Pals' for assistance with daily tasks, errands, transportation, and technology support. Highly comparable to LoFamily's senior accompaniment and family-visit services, with overlap in target demographic (older adults) and service model (in-person companionship/personal assistance).

Emerging players

• TaskRabbit: TaskRabbit is a US/Canadian gig marketplace connecting users with taskers for errands, moving, furniture assembly, and general assistance. LoFamily's purchase-accompaniment and administrative-task services overlap with TaskRabbit's category, though LoFamily targets immigrants/seniors with a relationship-led model.

Others

• HelloSafe / NerdWallet Canada: HelloSafe and similar Canadian comparison platforms assist newcomers with administrative tasks like banking, insurance, and utility setup. They serve overlapping immigrant-customer needs through digital self-service rather than accompaniment, representing an adjacent enabling ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xtwitter.com/home
• Facebookfacebook.com/Lofamily-Services-Inc-104159908280766

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LoFamily Services Inc.