Beth Israel Lahey Health at Home

What Beth Israel Lahey Health at Home does

Beth Israel Lahey Health at Home (BILH At Home) is a private, non-profit home healthcare and hospice subsidiary of Beth Israel Lahey Health, Inc., headquartered in Woburn, Massachusetts. The organization delivers in-home medical care across eastern Massachusetts (Essex, Middlesex, Norfolk, and Suffolk counties) and Southern New Hampshire (Rockingham and Strafford counties), with satellite offices in Beverly, Cambridge, Exeter, and Reading. Service lines span skilled nursing (including COPD, heart failure, post-surgical, and wound/ostomy/continence care), in-home rehabilitation (physical, occupational, and speech therapy), palliative care, home infusion therapy through BILH Pharmacy, and hospice care — the latter supported by the Sawtelle Family Hospice House, a distinctive 10-bed residential hospice in a 19th-century colonial home in Reading, MA, plus 13-month bereavement support.

The underlying technology stack centers on healthcare-IT integration with the parent BILH system. Referring providers within BILH submit and track referrals through Epic; external providers connect via CareLink; patients access records and request services through the MyBILH Chart patient portal; and engagement is reinforced by the BILH Text System, an SMS/MMS plus chatbot platform for appointment, billing, prescription, telehealth, and lab notifications. Additional capabilities include free medical interpretation for 140 languages plus ASL, language and disability-access compliance, and HIPAA-aligned privacy practices.

Revenue mechanics are reimbursement-driven rather than consumer-direct: services are covered by Medicare, Medicaid/MassHealth, and most commercial plans (Blue Cross Blue Shield, Harvard Pilgrim, Tufts Health Plan) when medically necessary with a physician's order and homebound status. The go-to-market motion is referral-led — physicians, hospitals, and skilled nursing facilities initiate care via phone, fax, or Epic — with rapid 24-hour intake for critical needs. BILH At Home markets as a top-performing home health agency recognized by CMS for outcomes above state and national benchmarks, and maintains Home Care Alliance of Massachusetts membership in good standing for 2024-2025.

Name

Beth Israel Lahey Health at Home

Legal name

Beth Israel Lahey Health At Home

Website

https://www.bilhathome.org

Company type

Private

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Beth Israel Lahey Health at Home is a non-profit home healthcare and hospice subsidiary of Beth Israel Lahey Health, Inc., delivering skilled nursing, rehabilitation, palliative, infusion, and hospice services across eastern Massachusetts and Southern New Hampshire via a physician-referral, Medicare/Medicaid-reimbursed model.

Ownership category

akta.pro rank

Product category

Home Healthcare and Hospice Services

NAICS

Home Health Care Services (6216), Home Health Care Services (621610), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Medicare-Certified Skilled Home Health Agencies (HHA) (HLADAFAA)

akta.pro secondary industries

Home Hospice Agencies (HLAFAEAC), Home Hospice (Routine Home Care) (HLADAHAA)

Keywords

• Home health services
• Hospice care services
• Palliative care services
• Skilled nursing care
• Home infusion therapy

Headquarters

HQ city

Exeter

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Home Health Care Services: Revenue generated from providing Medicare and Medicaid-covered home health services, as well as private insurance reimbursement. Services are covered when deemed medically necessary with a physician's order and when patients meet homebound requirements. The organization accepts multiple insurance plans including Blue Cross Blue Shield, Harvard Pilgrim Health Care, Medicaid/Mass Health, Tufts Health Plan, and most commercial insurance plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Beth Israel Lahey Health at Home delivers in-home medical care to Medicare-eligible homebound and chronically or terminally ill patients across eastern Massachusetts and Southern New Hampshire. Its portfolio spans skilled nursing, rehabilitation (physical, occupational, speech therapy), palliative care, home infusion therapy, and hospice care — including residential hospice at the Sawtelle Family Hospice House. Services require a physician's order, are reimbursed by Medicare, Medicaid, and commercial insurance, and can typically begin within 24 hours of referral.

Product overview

Beth Israel Lahey Health at Home is a home healthcare organization offering a comprehensive suite of in-home medical services across eastern Massachusetts and Southern New Hampshire. The core service portfolio centers on five main offerings: Skilled Nursing (visiting nurse care, chronic disease management, post-surgical care), In-Home Rehabilitation (physical, occupational, and speech therapy), Palliative Care, Home Infusion Therapy (via BILH Pharmacy), and Hospice Care. Supporting these core services are specialized sub-products including the Sawtelle Family Hospice House (10-bed residential hospice), Bereavement Support, Wound/Ostomy/Continence Care, and Language Assistance/Interpreter Services. The organization operates as part of the Beth Israel Lahey Health system, providing coordinated care that integrates with Epic and CareLink for seamless health records management.

Differentiator

Problem solved

Functional benefit

Brands

• Sawtelle Family Hospice House: A 10-bed residential hospice house located in Reading, MA, providing expert care and support in a comfortable, residential setting for those who need more care than can be provided at home.

Products and services

• Skilled Nursing

Quantifiable outcome

• Performs above state and national rankings in pain and symptom relief
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• We Honor Veterans ProgramminorOthersBeth Israel Lahey Health At Home participates in the We Honor Veterans Program, a collaboration designed to address the unique needs of veterans facing life-limiting illness. The organization specifically seeks veterans to volunteer as part of their veteran-to-veteran volunteer program within hospice services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Mass General Brigham Home Care: Also a Massachusetts-based academic-system-affiliated home health and hospice provider. Directly comparable in service mix, geography (Eastern MA), and GTM as a hospital-system-affiliated agency competing for the same physician referrals.
• Bayada Home Health Care: Large multi-state home health, hospice, and personal care provider with significant presence in the Northeast. Comparable in full-continuum service offering, Medicare-certified skilled nursing, and hospice delivery.
• VNS Health (Visiting Nurse Service of New York): Non-profit home health, hospice, and personal care organization serving the Northeast. Directly comparable in Medicare-certified home health, hospice, and integrated payer-provider business model.
• Compassus: National hospice, palliative, and home health provider with regional operations. Directly comparable in hospice and palliative care delivery model and end-of-life service structure.

Broad incumbents

• Amedisys: National home health and hospice operator with large New England presence. Comparable in Medicare-certified skilled home health and hospice services; broader portfolio (high-acuity care, hospice centers) and national scale.
• LHC Group: National home health, hospice, and home infusion provider (now part of Optum). Directly comparable in skilled home health and hospice service lines; broader geographic reach and integrated payer relationships.
• Encompass Health: Major post-acute provider with home health and hospice segment. Comparable in skilled home health and rehabilitation services; larger portfolio spans inpatient rehab facilities nationally.
• BrightSpring Health Services: Diversified home and community-based health services platform including home health, hospice, and home infusion. Comparable in home infusion and hospice service lines; broader portfolio in pharmacy and behavioral services.

Emerging players

• CareCentrix (Evernorth): Home-based care coordination and post-acute management platform owned by Evernorth/Cigna. Comparable as a payer-aligned home health enabler competing for post-acute referrals and value-based care contracts in MA.

Regional players

• Tufts Medicine Care at Home: Home health and hospice agency affiliated with Tufts Medicine in Eastern MA. Comparable as a hospital-system-affiliated Massachusetts home health provider competing in the same referral catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/bethisraellaheyhealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Beth Israel Lahey Health at Home