What BICEP SOLUTIONS LIMITED does

BICEP Solutions Limited is a privately held boutique business intelligence and advisory consultancy headquartered in London, founded in 2025. The firm is narrowly focused on helping customer engagement professionals demonstrate the impact and ROI of programs such as customer experience centers, technology innovation centers, executive sponsorship programs, customer advisory boards, discussion leader programs, and customer engagement portals. Its core offer is a branded nine-part BICEP suite organized into three layers: rapid deliverables (Audit, Metrics, Business Case), strategic projects (Dashboard, Analytics, On Boarding), and dedicated expertise (Advisory, Strategy, Academy), with the Analytics and On Boarding components integrating directly with client operational systems and CRM applications to produce bespoke BI outputs.

The underlying technology stack is not described in detail, but BICEP Analytics is positioned as a bespoke business intelligence application built on each client's own data, and the wider methodology relies on proprietary audit, metrics-definition, and business-case frameworks applied through consulting engagements. There is no disclosed SaaS platform, API, SDK, MCP integration, or AI/ML capability, and no patents or proprietary data assets are referenced. Pricing is bespoke and undisclosed; customer acquisition runs entirely through direct outreach and a single website contact email ([email protected]).

The business model is pure professional services: revenue is generated through consulting engagements sold directly to enterprise customer engagement program leaders and teams. The firm operates with no disclosed funding rounds, no management team listing, no named customers, no channel or reseller partnerships, and no social media presence beyond the company website, which is consistent with a newly formed, founder-led boutique with a global-claim, UK-base operating posture.

Name

BICEP SOLUTIONS LIMITED

Legal name

BICEP Solutions Limited

Website

https://bicep.solutions/

Company type

Private

Founded year

2025

Operating status

Operating

Short description

BICEP Solutions Limited is a London-based boutique consultancy, founded in 2025, that provides business intelligence, analytics, and advisory services to enterprise customer engagement program leaders. It delivers a nine-part BICEP suite spanning audits, metrics, business cases, dashboards, analytics, onboarding, advisory, strategy, and training.

Ownership category

akta.pro rank

Product category

Customer Engagement Intelligence Consulting

NAICS

Management Consulting Services (54161), Other Management Consulting Services (541618), Administrative Management and General Management Consulting Services (541611), Software Publishers (513210)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Business Intelligence, Reporting & Visualization Services (BPAEAHAD)

akta.pro secondary industries

Data Platform, BI & Analytics Integration (BPAEAAAI), Financial Planning & Analysis (FP&A) & BI (HDAEAMAG)

Keywords

• Customer engagement intelligence
• Business intelligence consulting
• Engagement program analytics
• Customer advisory board advisory
• Dashboard development services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Consulting and Advisory Services: BICEP Solutions generates revenue through bespoke consulting engagements including BICEP Advisory, BICEP Strategy, and BICEP On Boarding services. These are tailored engagements providing ongoing strategic, operational, and financial advice to customer engagement program leaders.
2. Rapid Deliverables: Revenue from rapid implementation projects including BICEP Audit, BICEP Metrics, and BICEP Business Case that deliver actionable recommendations, measurable targets, and ROI business cases to clients.
3. Strategic Projects: Custom dashboard and analytics application development including BICEP Dashboard and BICEP Analytics implementations integrated with client operational systems and CRM applications.
4. Training Services: BICEP Academy provides team training in data storytelling and analytical skills, representing a professional services revenue stream for capability building engagements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

BICEP Solutions is a boutique consultancy that delivers business intelligence, analytics, and advisory services tailored to customer engagement programs. Its offering spans rapid deliverables (audits, metrics definition, ROI business cases), strategic projects (custom dashboards, bespoke analytics applications, platform onboarding), and dedicated expertise (ongoing advisory, strategy, and team training). All engagements are bespoke consulting projects designed to help customer engagement professionals demonstrate program impact and value.

Product overview

BICEP Solutions offers a portfolio of business intelligence services and solutions for customer engagement professionals. The portfolio includes Rapid Deliverables (BICEP Audit, BICEP Metrics, BICEP Business Case) for quick, actionable insights, Strategic Projects (BICEP Dashboard, BICEP Analytics, BICEP On Boarding) for custom development and implementation, and Dedicated Expertise services (BICEP Advisory, BICEP Strategy, BICEP Academy) for ongoing strategic guidance and team training. The offerings are designed to help organizations demonstrate the true impact and value of customer engagement programs through clear, data-driven reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• BICEP Audit Rapid deliverable auditing a customer engagement program's metrics and data and producing quick, actionable recommendations for sharper reporting.
• BICEP Metrics Rapid deliverable defining precise, measurable metrics and targets to align a customer engagement program with business goals.
• BICEP Business Case Rapid deliverable producing a data-backed business case that proves a customer engagement program's ROI and strategic value.
• BICEP Dashboard Strategic project delivering custom, intuitive dashboards that track progress, spot trends, and share a customer engagement program's impact.
• BICEP Analytics Strategic project building a bespoke business intelligence application using data from the client's operational systems and CRM application.
• BICEP On Boarding Strategic project guiding the transition to a new customer engagement platform, from setup through to reporting, ensuring a smooth rollout.
• BICEP Advisory Dedicated expertise engagement providing ongoing strategic, operational, and financial advice tailored to customer engagement program leaders and teams.
• BICEP Strategy Dedicated expertise engagement designing a custom strategy to measure, collect, and report a customer engagement program's impact with full performance visibility.
• BICEP Academy Dedicated expertise engagement training client teams, leaders, and stakeholders in data storytelling and analytical skills for customer engagement programs.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Avanade: Joint venture between Accenture and Microsoft delivering analytics, CRM and customer experience implementations on the Microsoft stack. Comparable to BICEP as an enterprise BI and CRM-integrated analytics consultancy serving customer engagement functions, but with far greater scale and partner leverage.
• Bain & Company (Customer Strategy practice): Global strategy consultancy with a Customer Strategy & Marketing practice that advises on CX measurement and ROI for enterprise engagement programs. Comparable to BICEP for selling advisory and ROI business cases to enterprise CX program leaders, though at top-tier strategy-firm scale.
• Medallia: Enterprise customer experience analytics platform with a professional services arm that helps clients build dashboards and ROI reporting on engagement programs. Comparable to BICEP because it sells both analytics technology and advisory into CX program leaders, but as a scaled SaaS vendor rather than a boutique.
• Genpact: Global professional services firm with analytics and customer experience practices delivering dashboards, AI/BI, and CX advisory for enterprise clients. Comparable to BICEP for combining BI delivery with CX advisory, but operating at global services scale.
• Slalom: Global consultancy with a dedicated Customer Experience and Analytics practice offering BI dashboards, journey analytics, and advisory for enterprise CX programs. Comparable to BICEP because it sells bespoke BI and advisory into the same enterprise buyer, though at much larger scale and broader scope.
• Concentrix: Global customer experience services and technology company running CX programs and analytics for enterprise clients. Comparable to BICEP because it serves enterprise customer engagement program leaders and sells measurement, dashboards, and advisory, albeit as an outsourced services giant.
• Qualtrics: Experience management platform offering CX analytics, dashboards and customer engagement program tooling, supported by a large professional services team. Comparable to BICEP for targeting enterprise CX and engagement program buyers with analytics and advisory services, though delivered as a platform-plus-services model.
• West Monroe Partners: US-headquartered management and technology consultancy with a Customer Experience practice that builds custom dashboards, analytics, and ROI business cases for enterprise clients. Comparable to BICEP for its bespoke BI + CX advisory model targeting enterprise program leaders.
• KPMG (Customer & Operations practice): Big Four advisory firm with a Customer & Operations practice delivering CX measurement, analytics strategy and ROI advisory for enterprise clients. Comparable to BICEP for its advisory and BI-enabled CX engagements, but at enterprise scale with broader service lines.

Emerging players

• Pointillist: Customer journey analytics platform with services supporting CX dashboard and ROI use cases for enterprise engagement programs. Comparable to BICEP for its customer engagement analytics focus, though Pointillist sells a SaaS platform with implementation services rather than pure advisory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BICEP SOLUTIONS LIMITED