Haapsalu Hoolekandekeskus

What Haapsalu Hoolekandekeskus does

Haapsalu Hoolekandekeskus (also operating as Haapsalu Sotsiaalmaja) is a municipal social welfare institution owned and operated by Haapsalu City Government in Lääne County, Estonia. The organization provides approximately 15 distinct social care and welfare programs covering the full life-cycle of social need, including substitute care (Asendushooldusteenus), special care for people with disabilities (Erihoolekandeteenus), home-based care (Koduteenus), childcare and support person services, shelter and refuge services (Turvakoduteenus, Varjupaigateenus), personal assistant services, social transportation, emergency alarm button service (Häirenuputeenus), day care, elderly day centers, soup kitchen, debt counseling, and activity/support groups. The center serves elderly residents, people with disabilities, families and children, and individuals in crisis across Haapsalu city and surrounding municipalities, operating from two main facilities at Kastani 7 and Kastani 9.

The organization has no proprietary technology platform or software product. It relies on standard social services management and document management systems. It holds EQUASS Assurance certification (European Quality in Social Services) since 2016 and has participated in multiple EU-funded cross-border cooperation projects, including the ISTE Project (2023-2024) focused on social services development. The center employs approximately 60+ staff including social workers, caregivers, drivers, kitchen staff, and administrators, led by Director Annaliisa Täht.

Revenue is derived from three streams: core municipal funding from Haapsalu City Government budget, project-based funding from the Estonian Ministry of Social Affairs and EU programs (Interreg and similar), and modest client fees for specific services (meals, accommodation, transportation, room rentals, emergency call buttons). The pricing model is publicly disclosed, with Haapsalu city residents receiving subsidized rates (e.g., shelter rooms at 90-260 EUR/month) and non-residents paying higher rates (180-520 EUR/month). Foster care services are billed monthly at 3,589-4,336 EUR per child. The center has no commercial go-to-market motion; services are delivered based on social need assessments and municipal referrals.

Name

Haapsalu Hoolekandekeskus

Legal name

Haapsalu Hoolekandekeskus

Website

https://sotsiaalmaja.haapsalu.ee

Company type

Private

Founded year

2000

Operating status

Operating

Short description

Haapsalu Hoolekandekeskus is a municipal social welfare center in Haapsalu, Estonia, operated by Haapsalu City Government. It provides ~15 social care programs serving elderly residents, people with disabilities, children, and crisis-vulnerable individuals across Lääne County through two main facilities and 60+ staff.

Ownership category

akta.pro rank

Product category

Social welfare and community care services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Temporary Shelters (624221), Community Food and Housing, and Emergency and Other Relief Services (6242), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro industry

PRIMARYHLADABAG

Large Campus / Multi-Building Assisted Living Communities

Healthcare & Life Sciences/Elder Care & Long-Term Care/Assisted Living Facilities

SECONDARYHLADAAAB

Affordable/Subsidized Independent Living (HUD/LIHTC) Communities

Healthcare & Life Sciences/Elder Care & Long-Term Care/Independent Living Communities

SECONDARYHLADADAB

Long-Term Care Nursing Homes (Custodial LTC)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Skilled Nursing Facilities (SNF) & Nursing Homes

SECONDARYHSABAGAC

Live-In Respite Care (Multi-Day)

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

SECONDARYHSABAGAD

Emergency / On-Demand Respite Care

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

SECONDARYHLADAKAG

Dementia/Alzheimer’s Respite Care (Specialized)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Respite Care Services (Short-Term Elder Care)

SECONDARYHSABAGAF

Dementia & Alzheimer’s Respite Care

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

Keywords

• Social welfare services
• Elderly care services
• Disability support services
• Child welfare services
• Municipal care services

Headquarters

HQ city

Haapsalu

HQ country

Estonia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Municipal Social Services Funding: Core funding from Haapsalu City Government budget for providing social welfare services to city residents including elderly care, disability services, and family services.
2. EU/International Project Funding: Funding from Interreg and other EU programs for social development projects including cross-border cooperation with special needs services.
3. Client Service Fees: Modest client fees for certain services including meals, accommodation, and transportation as per official price list.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Haapsalu Hoolekandekeskus is a municipal social welfare center that provides a comprehensive portfolio of care and support services for Haapsalu city residents. It delivers approximately 15 distinct service programs covering elderly day care, home-based care, special care for people with disabilities, foster care and child protection, shelter and refuge services for people in crisis, personal assistant services, social transportation, emergency alarm button monitoring, debt counseling, soup kitchen, and activity centers.

Product overview

Haapsalu Hoolekandekeskus is a municipal social welfare center in Haapsalu, Estonia, that provides a comprehensive portfolio of social care services rather than a technology product platform. The organization operates as a unified social services provider offering approximately 15 distinct service programs including substitute care (Asendushooldusteenus), special care services (Erihoolekandeteenus), home care (Koduteenus), shelter services (Turvakoduteenus, Varjupaigateenus), personal assistant services, social transportation, emergency alarm systems (Häirenuputeenus), day care, and elderly support centers. The services are delivered through two main facilities at Kastani 7 and Kastani 9 addresses, with the center also operating a soup kitchen, café, and various interest-based groups for clients. The organization does not offer a technology platform or software product but rather provides direct social welfare services funded by the municipality and government programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Asendushooldusteenus (Substitute Care Service) Out-of-home substitute placement and care for children and vulnerable adults who cannot remain with their families, including foster care and residential care.
• Erihoolekandeteenus (Special Care Service) Special care service for individuals with disabilities or severe social support needs, including day and residential care options, community living support, and 24-hour care.
• Lapsehoiu- ja tugiisikuteenus (Childcare and Support Person Service) Childcare and support person service for families and children requiring assistance, priced at 9 EUR/hour for childcare.
• Koduteenus (Home-Based Care Service) Home-based care assisting elderly and disabled individuals with daily activities in their own homes, priced at 25 EUR/hour for other municipalities.
• Turvakoduteenus (Shelter Service) Temporary accommodation and protection for individuals in crisis situations, including domestic violence victims and homeless individuals.
• Varjupaigateenus (Refuge Service) Temporary safe housing for vulnerable individuals.
• Isikliku abistaja teenus (Personal Assistant Service) Personal assistant service for people with disabilities to support independent living.
• Sotsiaaltransporditeenus (Social Transport Service) Transportation for elderly and disabled individuals to access services, priced from 5 EUR/trip within Haapsalu.
• Tugiisikuteenus (Support Person Service for Adults) Support person service for adults to assist with daily activities and social integration.
• Päevahoiuteenus (Day Care Service) Daytime supervision and activities for elderly and disabled individuals, priced at 51 EUR/day or 600 EUR/month for other municipalities.
• Häirenuputeenus (Emergency Alarm Button Service) 24/7 monitoring and rapid response emergency alarm button service for elderly and at-risk individuals, priced at 19 EUR/month.
• Supiköök (Soup Kitchen Service) Affordable meals and food assistance to underprivileged residents, priced at 3 EUR/liter meal + 4.5 EUR container + 0.15 EUR delivery.
• Kastani tugikeskus (Kastani Support Center / Activity Center) Activity center under the Kastani support center providing day programs and activities for special care clients with disabilities.
• Eakate päevakeskus (Elderly Day Center) Elderly day center offering social activities, recreation, and support services for senior citizens.
• Võlanõustamisteenus (Debt Counseling Service) Debt counseling service helping individuals manage financial difficulties and create debt management plans.
• Supiringiteenus (Soup Circle Service) Communal dining and social interaction opportunities.
• Facility Room Rentals Rental of gymnasiums, cafeteria, and meeting rooms at the Haapsalu facility, priced from 10-15 EUR/hour.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered minor, core and moderate.

• LIONS CLUB ÄLMHULTminorGTM or Marketing PartnerInternational Lions Club providing charitable support and donations to the social welfare center's programs.
• LIONS CLUB LAITILA/UNTAMOINENminorGTM or Marketing PartnerFinnish Lions Club supporting social welfare initiatives through charitable contributions.
• ESKILSTUNA ROTARY KLUBIDminorGTM or Marketing PartnerSwedish Rotary clubs providing international partnership and support for social programs.
• AMERICAN CHAMBER OF COMMERCE ESTONIAminorGTM or Marketing PartnerUS-Estonian business association supporting cross-cultural social initiatives.
• EESTI PUNANE RIST (Estonian Red Cross)coreStrategic or Co-development PartnerLong-standing partnership in organizing charitable events including annual Christmas gift drives for isolated elderly residents (approximately 300 recipients).
• LIONS-KLUBI HAAPSALU VALGE DAAMcoreGTM or Marketing PartnerLocal Lions Club serving as a key supporter of social welfare programs in Haapsalu region.
• Swedbank VolunteersmoderateOthersAnnual volunteer programs where Swedbank employees assist with facility improvements, activity materials, and community support activities.
• Haapsalu City GovernmentcoreStrategic or Co-development PartnerPrimary municipal authority providing core funding and regulatory oversight for social services provision.
• Sotsiaalministeerium (Ministry of Social Affairs)coreStrategic or Co-development PartnerNational government ministry providing project funding, regulatory framework, and policy direction for social welfare services.
• ISTE Project Partners 2023-2024moderateStrategic or Co-development PartnerCross-border cooperation partners in social services development projects with international organizations.
• LÄÄNEMAA PENSIONÄRIDE ÜHENDUS (Läänemaa Pensioners' Association)coreStrategic or Co-development PartnerLong-term partnership in organizing elderly programs, conferences, and community activities throughout Läänemaa county.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Others

• Diakooniahaigla (Estonian Evangelical Lutheran Church Diaconal Hospital): Estonian faith-based long-term care and social services provider offering elderly and palliative care as a non-governmental alternative to municipal providers — adjacent in service category and target population.
• Eesti Punane Rist (Estonian Red Cross): National humanitarian organization and existing partner of Haapsalu Hoolekandekeskus, providing overlapping social welfare services including elderly support, refugee assistance, and crisis intervention across Estonia.

Broad incumbents

• Helsingin kaupungin sosiaali- ja terveystoimiala: Helsinki city's social services and health care division — a large Nordic municipal social services provider offering the same categories of services (elderly care, disability services, child welfare) under a comparable public-sector operating model.

Emerging players

• SOS Children's Villages Estonia: Estonian branch of international SOS Children's Villages providing substitute (foster) care and family strengthening services — directly comparable to Haapsalu's Asendushooldusteenus service line.

Direct peers

• Tartu Linnavalitsus Sotsiaalosakond: Tartu city's social welfare department delivering residential care, home services, and disability support — a direct municipal peer in Estonia's second-largest city with similar service catalog and funding model.
• Tartu Hoolekandekeskus: A Tartu-based social welfare center offering special care and community living services for people with disabilities — operating under a similar municipal-mandate model with overlapping care services.
• Pärnu Linnavalitsuse Sotsiaalosakond: Social welfare department of Pärnu, another Estonian coastal municipality, providing elderly day care, special care, and family services under comparable municipal funding structures.
• Tallinn Social Welfare and Health Department: The municipal social welfare authority for Estonia's capital, providing a comparable portfolio of social services including elderly care, disability services, child welfare, and shelter services under city-government mandate.

Regional players

• Viljandi Linnavalitsuse Sotsiaalosakond: Social welfare department for Viljandi, a smaller Estonian county seat, providing municipal social services with similar elderly, disability, and family support offerings.
• Saue Sotsiaalkeskus: A smaller Estonian municipal social services center serving Saue and surrounding Harjumaa communities, providing a comparable mix of home care, day care, and family support services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/p/Haapsalu-Hoolekandekeskus-100064674676353
• Instagraminstagram.com/explore/locations/600008616/haapsalu-hoolekandekeskus

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haapsalu Hoolekandekeskus