What Ingage does

Ingage Inc. (株式会社インゲージ) is a privately held Japanese SaaS company headquartered in Tokyo that develops and operates Re:lation (リレーション), a cloud-based customer inquiry management and multi-channel communication platform. Re:lation consolidates email, phone, chat, LINE, SMS, social media (Instagram DM, Facebook Messenger), and e-commerce channels (Yahoo! Shopping, Rakuten RMS, Next Engine) into a single unified inbox with shared team history, task creation directly from conversations, process management, and an Asset Database (アセットデータベース) for centralized organizational knowledge. The platform serves customers across customer support, call centers, help desks, sales operations, back-office, and marketing functions, with a horizontal segmentation approach spanning at least ten industry verticals.

The company's product architecture pairs a core SaaS platform with modular AI capabilities — most notably AI社員 (AI Employee, launched in 2025), an autonomous 24/7 first-line response agent; an AI Chatbot grounded in the Asset Database; an AI Agent/Reply Composer for context-aware reply drafting; and a Cloud Phone add-on with AI call transcription and meeting summarization. Native bidirectional integrations with Salesforce, kintone, Slack, Teams, and Chatwork anchor the platform within the Japanese enterprise software stack.

Ingage operates a tiered subscription SaaS revenue model with five pricing tiers (Free, Starter, Business, Pro, Enterprise) starting at ¥15,000/month, supplemented by usage-based add-ons (extra users, mailboxes, storage, Cloud Phone at ¥3,000–¥5,000/user/month, call charges). Go-to-market is a blended direct-sales and product-led-growth motion combining a 10-day free trial, a freemium entry tier, content-driven demand generation via whitepapers and seminars, a sales partner/reseller program, and a phone-based sales contact line. The company claims 6,000+ deploying companies. No funding rounds, headcount, revenue, or leadership team are disclosed in the available source material.

Name

Ingage

Legal name

ingage inc.

Website

https://ingage.jp

Company type

Private

Operating status

Operating

Short description

Ingage Inc. operates Re:lation, a Japanese SaaS platform that unifies customer inquiries across email, phone, LINE, chat, SMS, social media, and e-commerce into a single AI-augmented inbox. It serves 6,000+ companies across CS, call center, help desk, sales, back-office, and marketing functions in Japan.

Ownership category

akta.pro rank

Product category

Customer Service Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

akta.pro secondary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

Keywords

• Customer inquiry management
• Help desk software
• AI customer support
• Omnichannel contact center
• Ticket management

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription SaaS — Core Platform: Re:lation operates on a multi-tiered subscription SaaS model. Pricing starts at ¥15,000/month and varies based on the selected plan (Free, Starter, Business, Pro, Enterprise), number of registered users, storage capacity, and number of mailboxes. Higher tiers unlock advanced features including AI capabilities, multi-channel integrations, enhanced security, and priority support.
2. Cloud Phone Add-on: Cloud-based IP phone system add-on with per-user fees (¥3,000/user/month for Basic course, ¥5,000/user/month for Advanced course), plus separate charges for phone number usage and per-minute call rates. Base platform fee starts at ¥18,000/month for non-phone features.
3. Optional Add-ons: Additional paid options including extra users, mailboxes, storage, channel integrations, auto-reply, scheduled sending, FAQ article limits, and contact limits — allowing customers to expand capacity beyond plan defaults on a per-unit basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Ingage operates Re:lation, a cloud-based customer inquiry management and AI-powered business communication platform that consolidates multiple channels (email, phone, LINE, chat, SMS, social media, e-commerce) into a unified interface. The platform provides AI-powered reply assistance, task management, process visualization, and knowledge management to reduce response errors and improve customer support efficiency. Re:lation is deployed by 6,000+ companies across Japan with pricing starting at ¥15,000/month.

Product overview

Ingage's Re:lation is a unified customer inquiry management and communication platform architected as a core SaaS product with modular add-on capabilities. The core Re:lation platform provides multi-channel inbox unification (email, LINE, chat, SMS, phone, e-commerce), shared team inbox, task management, process management, and knowledge management. This core is augmented by AI-powered modules: AI社員 (AI Employee) for autonomous 24/7 first-response handling, AIチャットボット (AI Chatbot) for automated chatbot support, アセットデータベース (Asset Database) for knowledge consolidation, and FAQ for customer self-service. The cloud phone module (Re:lation クラウド電話) adds inbound/outbound IP telephony with auto-recording, transcription, and AI summarization. Pricing ranges across five tiers from Free (1 user) through Business (5 users) and Pro (10 users) to custom Enterprise, starting at ¥15,000/month. The product serves diverse use cases including CS, sales, call centers, help desks, marketing, and back-office operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Re:lation (リレーション) Cloud-based customer inquiry management and multi-channel communication platform that consolidates email, phone, LINE, chat, SMS, social media, and e-commerce channels into a single unified interface. Includes AI-powered reply assistance, task management, process visualization, and knowledge management capabilities. Deployed by 6,000+ companies across Japan.
• Re:lation Cloud Phone (リレーション クラウド電話) Cloud-based IP telephone system integrated into Re:lation, enabling inbound and outbound calling from the same interface as email and chat. Features automatic call recording, voice-to-text transcription (5-10 minutes), AI-generated call summaries and meeting minutes, IVR, and call queueing for multi-channel customer service operations.
• AI Employee (AI社員) Autonomous AI agent that handles first-level customer inquiries 24/7/365. Automatically responds to routine inquiries based on the company's accumulated knowledge base, operating as a virtual team member to reduce human workload on initial response handling.
• AI Chatbot (AIチャットボット) AI-powered chatbot that automatically responds to customer inquiries using the company's registered knowledge base. Integrated with LINE and web chat channels for 24/7 customer support with real-time knowledge base synchronization.
• Asset Database (アセットデータベース) Knowledge management platform that consolidates individual team expertise and company knowledge into a shared, verified repository. Serves as the authoritative knowledge source for AI Employee, AI Chatbot, FAQ, and reply suggestion features, preventing AI misinformation by ensuring only curated, accurate information is used.
• FAQ Self-Service (FAQ / よくある質問) Self-service knowledge base and FAQ site that automatically publishes from the Asset Database. Enables customer self-resolution of inquiries without agent involvement, with real-time synchronization ensuring FAQ content stays current when the knowledge base is updated.
• Re:lation API Public API enabling integration with external systems, CRM platforms, and custom applications. Supports bidirectional synchronization with Salesforce, kintone, Slack, Microsoft Teams, Chatwork, and other enterprise systems.
• Re:Chat Web chat widget installed on customer websites, with messages received and replied to within the Re:lation unified interface. Part of the multi-channel consolidation strategy.

Quantifiable outcome

• Inquiry response time reduced by 75% through automatic sorting and instant history access
• +4 more outcomes

Named customers20 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability9 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationSalesforce synchronization integration allows bidirectional sync of Salesforce leads/account contacts into Re:lation's contact management, and Re:lation tickets into Salesforce activities. Enables unified customer view combining CRM and support interaction data.
• kintonecoreTechnology or Integrationkintone synchronization enables bidirectional sync of kintone customer information into Re:lation contacts and Re:lation tickets into kintone activities, supporting integrated workflows between the CRM and customer support platform.
• LINEcoreTechnology or IntegrationLINE official account integration enables LINE messages to be received and replied to directly within Re:lation's unified interface. AI chatbot capabilities extend to LINE, providing 24/7 automated responses through the LINE channel.
• ネクストエンジン (Next Engine)coreTechnology or IntegrationNext Engine app integration allows customer and purchase information from the e-commerce platform to be accessed within Re:lation, with product names and order details auto-inserted into emails using reserved keyword replacement.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zendesk: Global leader in customer service and inquiry management SaaS. Direct competitor offering multi-channel ticket management, AI bots, and help desk functionality — the most natural head-to-head comparison for Re:lation's core offering.
• Intercom: AI-first customer service platform combining chat, email, and a knowledge base with Fin AI agent for autonomous responses. Re:lation's AI Employee is a direct functional competitor to Intercom's Fin AI.
• Zoho Desk: Multi-channel help desk with Zia AI assistant, workflow automation, and the broader Zoho productivity suite. Comparable in pricing tier and target SMB-to-mid-market segment, and offers an alternative non-Japan-localized stack.
• Freshworks (Freshdesk): Freshdesk is a multi-channel customer support platform with AI assistant (Freddy AI), shared inbox, and workflow automation. Closely comparable to Re:lation in product scope and target market of SMB-to-mid-market support teams.
• Help Scout: Customer support platform with shared inbox, knowledge base (Docs), and AI assist features. Targets SMB and mid-market with a focus on customer experience — directly comparable to Re:lation's email-centric support use case.
• Kustomer: AI-powered customer service CRM with unified conversation view across channels. Comparable to Re:lation in multi-channel consolidation and AI-assisted agent workflows, with strong mid-market traction.

Emerging players

• ChatPlus: Japanese web chat solution that integrates with Re:lation but also competes as a standalone chat tool. Partial overlap in the chat channel portion of multi-channel customer support.
• KARAKURI (カラクリ): Japanese AI chatbot and customer support automation company. Direct overlap with Re:lation's AI Chatbot and AI Reply Composer capabilities, focused on the Japanese enterprise market.

Broad incumbents

• Salesforce Service Cloud: Enterprise-grade customer service platform within the Salesforce CRM ecosystem. Re:lation integrates with Salesforce but Service Cloud represents the broad-incumbent alternative for large enterprises considering Re:lation.

Regional players

• AI Messenger (AI Messenger株式会社): Japanese AI chatbot and customer support automation platform. Competitor in the Japanese market with overlapping AI agent and FAQ capabilities for inquiry handling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ingage