FRASER DIRECT DISTRIBUTION SERVICES LTD.

What FRASER DIRECT DISTRIBUTION SERVICES LTD. does

Fraser Direct Distribution Services Ltd. is a privately-held, family-owned Canadian third-party logistics (3PL) provider founded in 2000 and headquartered in Acton, Ontario, with additional facilities in Guelph, Milton, and London. The company operates four integrated service lines: Warehousing & Fulfillment (B2B retail and B2C e-commerce, including drop-ship marketplace fulfillment and returns), Transportation & Logistics (domestic Canada, USA, cross-border, TL/LTL/intermodal, temperature-controlled, and Vendor Managed Inventory programs), Customs Brokerage & Freight Forwarding (Canadian customs clearance, duty deferral, and international forwarding via a 12-country agent network), and Co-Packing & Display Building (kitting, display assembly, re-labeling, and packaging design). Fraser Direct holds an unusually dense regulatory stack for its size, including Canada NHP site license, CFIA, HACCP, GMP, and Partners in Protection credentials, enabling it to serve regulated verticals such as food & beverage, natural health products, and beauty/cosmetics alongside general retail and apparel.

The business model is managed-services and professional-services based, with quote-based pricing tied to order volumes (up to 5,000+ orders/month), warehousing space (up to 400+ pallets), and service scope. The company sells through enterprise field sales and inside sales, supported by a management team that includes vertical-specific managers (CPG, apparel/footwear, automotive, customs) and a Request Quote funnel on its website. Its technology platform is built on integration depth rather than proprietary software: 100+ completed integration projects, EDI 850/940/856/945 compliance, GS1-128 carton/layer/pallet labeling, support for XML/EDI/CSV/SFTP/API/AS2/VANS formats, 30+ shopping cart integrations (Shopify-centric), and Qlik-powered BI reporting through the FD 360° customer portal. Drop-ship marketplace capabilities span Amazon.ca, Costco.ca, Wayfair, TheBay.com, and HomeDepot.ca; Section 321 Duty-Free Clearance positions the company for cross-border e-commerce flows.

The company is bootstrapped and family-controlled, with Alex Fraser as President, Victoria Fraser as VP Business Development, and Joanna Fraser as Director of Warehouse Operations. No external investors, no disclosed funding rounds, and no M&A activity are identified. The company claims to be trusted by "25,000+ world-class brands," though this figure likely refers to cumulative or end-consumer reach rather than active B2B clients. Operational metrics of 99.8% same-day shipping and 99% same-day fulfillment are cited for specific verticals. The company is women-owned and family-owned, with 25 years of continuous operation as the primary brand-equity asset.

Name

FRASER DIRECT DISTRIBUTION SERVICES LTD.

Legal name

Fraser Direct Distribution Services Ltd.

Website

https://fraserdirect.net

Company type

Private

Founded year

2000

Operating status

Operating

Short description

Fraser Direct is a family-owned Canadian 3PL provider founded in 2000, offering warehousing, fulfillment, transportation, customs brokerage, and co-packing services to mid-market brands across 10 verticals including apparel, CPG, food & beverage, and natural health products, with Ontario-based facilities and cross-border capabilities.

Ownership category

akta.pro rank

Product category

Third-Party Logistics Services

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (4885), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Transportation Management & Managed Freight (Dedicated Transport, Brokerage-Managed) (TLAIAAAE)

akta.pro secondary industries

Asset-Based Warehousing & Distribution Centers (Owned/Leased Facilities) (TLAIAMAB), E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Freight Brokerage (Truckload/LTL/Intermodal) (TLAIAEAC)

Keywords

• Third-party logistics services
• Warehousing and fulfillment
• Transportation management
• Customs brokerage
• Co-packing services

Headquarters

HQ city

Milton

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Warehousing & Fulfillment Services: Storage, pick and pack, fulfillment, and inventory management services. Charges based on storage volume (pallets), order processing, and value-added services. Serves both B2B retail and B2C e-commerce channels.
2. Transportation & Logistics Management: Transportation management including domestic Canada, USA, cross-border, TL, LTL, intermodal, milk-run consolidation, ground & air expedites, dry van and temperature controlled shipping, container drayage, project freight, cross docking, line hauls and zone skipping. Revenue from TMS services, freight cost management, and carrier invoice auditing.
3. Customs Brokerage & Freight Forwarding: Canadian customs clearance, duty remittance, international freight forwarding (ocean & air, FCL/LCL), consolidations, de-consolidations. Includes Non-Resident Importer services with Business Number registration and Duty Deferment Program.
4. Co-Packing & Display Building: Value-added services including display assembly (POS/PDQ/pallets), kitting, flow wrapping, re-labeling, shrink wrapping, polybagging, glue tipping, corrugate design and sourcing, and project management.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels2 records

Core offering

Fraser Direct Distribution Services provides third-party logistics (3PL) solutions including warehousing and fulfillment (B2B retail and B2C e-commerce), transportation and logistics management (domestic, cross-border, TL/LTL/intermodal), customs brokerage and international freight forwarding (ocean/air, FCL/LCL), and value-added co-packing and display building services. The company operates multiple Ontario facilities with EDI/API-integrated systems connecting to retailers, e-commerce platforms, and drop-ship marketplaces, supported by Section 321 duty-free fulfillment capabilities for cross-border US shipments.

Product overview

Fraser Direct is a third-party logistics (3PL) provider offering an integrated suite of logistics services built around four core offerings: Warehousing & Fulfillment (handling B2B retail and B2C e-commerce operations including EDI, drop-shipping, and returns), Transportation & Logistics (carrier management, VMI, and cross-border shipping), Customs Brokerage & Freight Forwarding (Canadian customs clearance and international forwarding), and Co-Packing & Display Building (value-added packaging and kitting). The FD 360° portal provides BI reporting, and PARS Tracker offers shipment tracking. The portfolio is unified by technology integration capabilities supporting 30+ shopping carts, EDI, and API-based data exchange with trading partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Warehousing & Fulfillment B2B and B2C fulfillment services including retail fulfillment, e-commerce order processing, drop-ship marketplace fulfillment, returns processing, and Section 321 duty-free customs clearance for brands selling through multiple channels.
• Transportation & Logistics Transportation management including domestic Canada, USA and cross-border shipping, TL/LTL/intermodal, milk-run consolidation, ground and air expedites, temperature-controlled shipping, container drayage, project freight, and Vendor Managed Inventory (VMI) programs.
• Customs Brokerage & Freight Forwarding Canadian customs clearance, duty deferral programs, international freight forwarding via ocean and air, FCL/LCL/project freight, and consolidations/de-consolidations through a global agent network spanning 13 countries.
• Co-Packing & Display Building Value-added packaging services including display assembly (PDQ/POS/pallets/end-caps), kitting, flow wrapping, re-labeling, shrink wrapping, polybagging, glue tipping, and corrugate design and sourcing.
• Returns / Reverse Logistics Returns processing including inspection, condition sort, disposition, general light repair and cleaning, relabeling, re-boxing, and consolidation and export services for retail and e-commerce returns.
• Section 321 Duty-Free Clearance Duty-elimination service enabling shipments of USD$800 or less to enter the US duty-free by establishing a Duty Relief zone inside the warehouse, supporting US-bound e-commerce fulfillment.
• Vendor Managed Inventory (VMI) Inventory optimization program that maintains 6-8 weeks of continuous safety stock, triggers shipments based on consumption, and provides end-to-end visibility through Business Intelligence software.

Quantifiable outcome

• 99.8% same day shipping
• +2 more outcomes

Named customers1 record

Segments10 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

One partnership is on record.

• International Freight Agent Network (USA, China, Korea, Singapore, Vietnam, Malaysia, Pakistan, India, Netherlands, Italy, Turkey, Mexico)coreOthersStrong agent network for international freight forwarding covering ocean and air import/export, FCL/LCL, and project freight. Network spans multiple major trading regions including USA, China, Southeast Asia (Korea, Singapore, Vietnam, Malaysia), South Asia (Pakistan, India), Europe (Netherlands, Italy, Turkey), and North America (Mexico). Enables seamless customs clearance integration with freight forwarding services.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights9 records

Customer concentration

• LinkedInlinkedin.com/company/fraser-direct

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FRASER DIRECT DISTRIBUTION SERVICES LTD.