Citysec Turvateenistus OÜ

What Citysec Turvateenistus OÜ does

Citysec Turvateenistus OÜ is an Estonian private limited company founded in 2012/2013 and headquartered in Tallinn, operating in the physical security services sector. The company provides the full scope of services mandated by the Estonian Security Act: security consulting with written security plan deliverables, manned guarding (physical security personnel at client sites), technical surveillance (remote electronic alarm and CCTV monitoring), patrol services, call-out services, personal protection (close and mobile), event security, and security equipment design, installation, and maintenance. A 24/7 staffed control center with two security personnel coordinates alarm response and dispatches patrol units across serviced properties.

The core technology is conventional: electronic alarm systems with remote monitoring capability, integrated through telecom contracts (Elisa Eesti AS) for signal transmission. The company maintains a 1 million EUR liability insurance policy, signals elevated personnel selection criteria, and runs internal training programs (Level 3 basic, Level 4 supplementary) with certified instructors. Long-term cooperation partnerships with the Estonian Police and Border Guard Board (Politsei- ja Piirivalveamet) and Rescue Board (Päästeamet) provide credibility and emergency coordination capability.

The business model is B2B service contracts with quote-based pricing, annual billing cadence implied, targeting property owners/managers, event organizers, individuals needing personal protection, and technical surveillance clients. Distribution is direct sales via a 24/7 hotline (88 00 300), email inquiries, and website quote forms. The company operates exclusively within Estonia, primarily in the Mustamäe district of Tallinn. No revenue figures, funding, acquisitions, or expansion signals are disclosed.

Name

Citysec Turvateenistus OÜ

Legal name

Citysec Turvateenistus OÜ

Website

https://security.citysec.ee

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Citysec Turvateenistus OÜ is an Estonian Tallinn-based security services company providing manned guarding, 24/7 technical surveillance, patrol, personal protection, and event security under all Estonian Security Act mandates for commercial and government clients.

Ownership category

akta.pro rank

Product category

Security Services

NAICS

Security Guards and Patrol Services (561612), Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Mobile Patrol & Alarm Response (BPAKAAAB)

akta.pro secondary industries

Manned Guarding & Site Security (Static Guards) (BPABAMAA), Diplomatic / Government Official Close Protection (BPAKABAF)

Keywords

• Manned guarding services
• Alarm monitoring services
• Security patrol services
• Electronic surveillance systems
• Personal protection services

Headquarters

HQ city

Tallinn

HQ country

Estonia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Technology or R&D

Revenue model

1. Security Services Contracts: Contract-based recurring security services including manned guarding, technical surveillance monitoring, patrol services, and event security. Services provided under ongoing contracts with regular monitoring and response obligations.
2. Security Training Programs: Training services for security personnel including Level 3 basic training and Level 4 supplementary training programs for security guards.
3. Security Consulting: Security consulting services including risk assessment and security plan development for clients based on property characteristics and specific security needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Citysec Turvateenistus OÜ provides integrated physical and electronic security services in Estonia, including manned guarding, mobile patrols, 24/7 technical surveillance monitoring via a fortified control center, event security, personal protection, security consulting, and security system design/installation/maintenance. All services are delivered under contract by EU-standard-trained personnel, coordinated through a 24/7 control center that dispatches patrol units and notifies police/rescue services in emergencies.

Product overview

Citysec Turvateenistus OÜ is a unified security services provider offering a comprehensive portfolio of integrated security solutions. The core offering centers on manned guarding (Mehitatud valve) and patrol services (Patrullteenus), supplemented by technical surveillance systems (Tehniline valve) that provide 24/7 remote monitoring. The service architecture combines these primary services with specialized add-on modules including full technical surveillance service (Tehnilise valve täisteenus), combined technical surveillance (Tehnilise valve kombineeritud teenus), information transmission services (Tehnilise valve infoedastusteenus), and call-out services (Väljakutseteenus). Additional offerings include security consulting (Turvakonsultatsioon), personal protection (Isikukaitse), event security (Korrapäev üritusel), and control center operations (Juhtimiskeskuse pidamine). The company also provides security equipment design, installation, and maintenance services. All services are coordinated through the company's 24/7 manned control center, with professional staff trained to EU standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Turvakonsultatsioon (Security Consulting) Security consulting service that identifies hazards specific to a guarded property's characteristics and provides written recommendations in the form of a security plan to prevent or reduce those risks.
• Mehitatud valve (Manned Guarding) Physical security presence by trained personnel at client sites where technical surveillance alone is insufficient. Guards maintain constant communication with Citysec's control center and patrol units respond to incidents.
• Tehniline valve (Technical Surveillance) Remote monitoring of alarm and surveillance systems to detect threats, enabling rapid response to alarms from protected facilities.
• Tehnilise valve täisteenus (Full Technical Surveillance Service) Complete service including 24/7 electronic monitoring by the control center, immediate patrol response to alarm signals, and immediate notification of client contacts, police, and rescue services.
• Tehnilise valve kombineeritud teenus (Combined Technical Surveillance Service) Service combining 24/7 electronic monitoring with immediate client notification and optional patrol response (patrol deployment billed separately).
• Tehnilise valve infoedastusteenus (Technical Surveillance Information Transmission Service) Service transmitting alarm notifications from monitored facilities to clients, with 24/7 monitoring and client notification of registered alarms.
• Väljakutseteenus (Call-out Service) Service for clients using local alarm systems not connected to Citysec's control center, providing patrol response upon request per contract terms.
• Patrullteenus (Patrol Service) Regular patrol checks at guarded facilities with documented inspection reports. Guards secure damaged areas and maintain continuous monitoring until authorized personnel approve departure.
• Isikukaitse (Personal Protection) Direct physical protection services including close personal security and mobile protection for individuals at risk.
• Korrapäev üritusel (Event Security Services) Security services for events including crowd management, venue security, parking coordination, and emergency response planning.
• Juhtimiskeskuse pidamine (Control Center Operations) 24/7 control center operations with two security personnel monitoring alarm systems, coordinating responses, and dispatching security teams as needed.
• Valveseadmestiku projekteerimine, paigaldamine ja hooldamine (Security System Design, Installation, and Maintenance) Complete security equipment lifecycle services including system design, installation, and ongoing maintenance.
• Security Guard Training Programs Professional training programs for security personnel including Level 3 basic training and Level 4 supplementary training for security guards.

Quantifiable outcome

• 24/7 monitoring center with two security personnel ensures continuous alarm response capability
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• Politsei- ja PiirivalveametcoreStrategic or Co-development Partner · 1 January 2013Police and Border Guard Board - long-term cooperation partner providing coordination in security operations and emergency response situations.
• PäästeametcoreStrategic or Co-development Partner · 1 January 2013Rescue Board - long-term cooperation partner for emergency coordination during security incidents and crisis situations at secured properties.
• Elisa Eesti AScoreTechnology or Integration · 1 January 2013Telecommunications provider for alarm system signal transmission over phone networks, ensuring reliable connectivity between alarm devices and the security company's control center.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• ISS A/S: Global facility services group with Estonian operations offering security guarding and reception/concierge services bundled with broader facility management — a directly comparable integrated services competitor.
• Verisure: European alarm and monitored-security specialist operating in Estonia; competes directly with Citysec's technical surveillance and alarm monitoring services, especially for residential and SME customers.
• Falck A/S: Nordic safety and security services provider (with Estonian presence) offering manned guarding, alarm response, and emergency response coordination — overlapping with Citysec's patrol and emergency-coordination offerings.
• Securitas AB: Global security services leader with Estonian operations providing manned guarding, mobile patrol, alarm response, and electronic surveillance — directly overlapping Citysec's core offering in the same Estonian market.
• Allied Universal (G4S Estonia): Acquired G4S in 2021; operates as one of the largest manned guarding, patrol, and integrated security providers in Estonia, competing head-to-head with Citysec for the same enterprise and government clients.

Regional players

• Sector Alarm: Nordic-headquartered alarm monitoring and security provider; a regional comparator whose alarm-response and subscription model maps to Citysec's technical surveillance / information transmission service lines.

Broad incumbents

• ADT Inc. Large incumbent electronic security systems provider with installation, monitoring, and maintenance capabilities — overlaps with Citysec's security system design, installation, and maintenance offering from a much larger scale.

Emerging players

• Control Risks: Specialist in executive protection, close protection, and personal security — a higher-end comparator for Citysec's Isikukaitse service line and a relevant benchmark for premium personal protection pricing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citysec Turvateenistus OÜ