COLLECTIQ SERVICES PRIVATE LIMITED

What COLLECTIQ SERVICES PRIVATE LIMITED does

Collectiq Services Private Limited is a Bhubaneswar, India-based BPO and debt recovery services company founded in 2025. It delivers structured calling, payment reminder coordination, dispute and query handling, payment commitment tracking, and collection documentation through a workforce of 500+ trained agents operating PAN India, with multilingual support in Hindi, English, and Odia. The company positions itself as an ethical, human-led alternative to in-house recovery teams for clients in banking, NBFC, insurance, telecom, and e-commerce.

The technology stack centers on an automated digital collection platform with omnichannel customer engagement across voice, SMS, WhatsApp, and email, combined with MIS-style reporting dashboards for collection tracking and agent activity monitoring. Predictive analytics for portfolio segmentation and payment behavior prediction is referenced as an emerging capability, and the company claims a 98.2% average recovery success rate, alongside stated adherence to the RBI Fair Practice Code, TRAI calling norms, and AES-256 encryption with role-based access controls for data confidentiality.

Collectiq operates a sales-led, B2B go-to-market targeting BFSI and adjacent enterprise buyers through direct enterprise sales, a dedicated business development team pursuing C-level relationships, and content-led demand generation via its website blog. Pricing is custom and quote-based per client requirement, governed by multi-year service agreements. The company is founder-owned and bootstrapped with no institutional investors or parent entities disclosed in available sources, and revenue and contract value are not publicly disclosed.

Name

COLLECTIQ SERVICES PRIVATE LIMITED

Legal name

Collectiq Services Private Limited

Website

https://collectiqservices.com

Company type

Private

Founded year

2025

Operating status

Operating

Short description

Collectiq Services Private Limited is a Bhubaneswar, India-based BPO and ethical debt recovery firm founded in 2025, serving 200+ banks, NBFCs, insurers, telecom operators, and e-commerce businesses through 500+ trained agents operating PAN India.

Ownership category

akta.pro rank

Product category

Debt Recovery & BPO Services

NAICS

Collection Agencies (56144), Collection Agencies (561440), Telephone Call Centers (56142)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Third-Party Collection Agencies (Consumer) (FSAKAJAB), Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC), Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN)

Keywords

• Debt recovery services
• BPO services
• Telecalling services
• Receivables management
• Customer follow-up support

Headquarters

HQ city

Bhubaneswar

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Debt Collection Services: Professional follow-up services for overdue payments through structured calling, reminders, and customer coordination with fees based on service scope and portfolio size
2. BPO & Telecalling Services: Dedicated agent services for payment reminder calls, overdue account follow-ups, and customer communication billed per service engagement
3. Reporting & Analytics Services: Collection tracking, reporting, and data analytics services providing regular updates on account status and recovery progress

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Collectiq Services provides ethical debt recovery and BPO support to businesses across India. Its offerings include structured debt recovery follow-ups, dedicated telecalling and reminder services, dispute and query handling, payment coordination, reporting and collection tracking, and collection documentation — delivered by 500+ trained agents operating in compliance with RBI and TRAI guidelines.

Product overview

Collectiq Services offers a unified BPO and collection support ecosystem centered on ethical debt recovery. The platform combines six integrated service modules: Debt Recovery Support (core structured follow-up calling), Telecalling & Follow-Up Services (dedicated agent operations with multilingual support), Dispute & Query Handling (customer objection management), Payment Coordination Support (commitment tracking and resolution), Reporting & Collection Tracking (MIS dashboards and analytics), and Collection Documentation & Record Management (audit-ready documentation). Together, these modules form an end-to-end receivables management solution that helps businesses improve payment recovery without damaging customer relationships.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Recovery Support
• Telecalling & Follow-Up Services
• Dispute & Query Handling
• Payment Coordination Support
• Reporting & Collection Tracking
• Collection Documentation & Record Management

Quantifiable outcome

• 98.2% Recovery Success Rate
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Firstsource Solutions: Mumbai-based BPO with a dedicated Banking & Financial Services and Collections vertical serving US and UK lenders and Indian BFSI. Closely matches Collectiq's BFSI-centric debt recovery focus and call-center-led delivery.
• Teleperformance India: India operations of global CX leader providing voice-based collections, customer service, and back-office support to BFSI, telecom, and e-commerce clients. Comparable human-led, multilingual, omnichannel delivery to Collectiq.
• Hinduja Global Solutions: India-headquartered BPO offering customer experience and collections support to global banks, NBFCs, insurers, and telecom operators. Directly comparable to Collectiq in target verticals, BPO delivery model, and omnichannel CX scope.

Emerging players

• Saksoft: Mid-sized India-based IT and BPO firm with a dedicated collections and digital lending practice serving banks and fintech lenders. Comparable niche focus on third-party debt recovery and fintech-vertical exposure.

Others

• Intellect Design Arena (Collections modules): India-based fintech software vendor supplying collections, recovery, and loan servicing platforms to banks and NBFCs. Adjacent rather than directly competitive: enables similar BFSI collections outcomes via software rather than agent-based services.

Broad incumbents

• WNS Holdings: India-headquartered BPO with deep BFSI exposure in collections, claims, and customer service for global lenders and insurers. Comparable in operating geography and target verticals, with broader portfolio of services.
• Infosys BPM: BPO arm of Infosys providing finance and accounting, collections, and customer service operations to global banks, insurers, and telecom operators. Overlaps with Collectiq on outsourced receivables and customer communication work at significantly larger scale.
• Genpact: Large global professional services firm with extensive BFSI collections, recovery operations, and risk consulting practices. Overlaps heavily with Collectiq on third-party debt collection for banks and lenders but at materially greater scale and brand.
• Concentrix India: Global customer experience and BPO player operating large India delivery hubs across BFSI, telecom, and e-commerce verticals. Competes with Collectiq on enterprise customer service and collections outsourcing mandates.

Regional players

• Quess Corp: India-focused business services and staffing company with contact-center and BPO operations serving domestic BFSI and telecom clients. Comparable to Collectiq in single-country India focus and call-center-led collections delivery, though much broader in scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COLLECTIQ SERVICES PRIVATE LIMITED