What FRESH MANGO TECHNOLOGIES (UK) LTD does

Fresh Mango Technologies (UK) Ltd is a privately-held managed IT services provider (MSP) founded in 1990 and headquartered in Ripon, North Yorkshire, with additional offices in Leeds and Skipton and a sister operation in the British Virgin Islands. The company delivers managed IT support, cybersecurity, cloud services, hardware supply, and website services primarily to small and medium-sized businesses within a 30-mile radius of its Yorkshire offices, alongside a smaller cohort of larger enterprises and multinational clients. Its service portfolio spans three core support models — Managed Service Provision (subscription), Retainer (subscription), and Credits (usage-based) — supplemented by professional services, hardware resale, and cybersecurity offerings anchored on partnerships with Microsoft, Dell, HP, Fortinet, Vipre, Sophos, Duo, and 1Password.

The firm's technology stack is Microsoft-centric (Microsoft 365, Azure, SharePoint, Teams) and complemented by proprietary platforms: JIM, a business management and ticketing system with mobile apps and an embedded AI engine; Neovault, a cloud backup and disaster recovery service performing complete system replication; and CyberShield, an AI-powered cybersecurity assessment platform. The company is also an IASME-accredited Cyber Essentials and Cyber Essentials Plus certification body, enabling it to certify other organisations against the UK government-backed cybersecurity scheme.

The business model combines recurring subscription revenue (MSP contracts, retainer plans, software licences, cloud services, and website hosting), usage-based credits consumption, hardware margin from Dell/HP/Apple equipment resale, and project-based professional services. Go-to-market is sales-led with field-based account management, supported by digital channels including location-targeted SEO, content marketing, downloadable guides, a self-serve support portal, and proprietary mobile apps. The company serves a horizontal mix of SMBs, startups, IT departments requiring supplemental capacity, and industry verticals such as accountants, solicitors, manufacturers, golf clubs, and rural businesses, with no disclosed external funding or institutional investors.

Name

FRESH MANGO TECHNOLOGIES (UK) LTD

Legal name

Fresh Mango Technologies UK Ltd

Website

https://freshmango.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Fresh Mango Technologies is a Yorkshire-based managed IT services provider delivering IT support, cybersecurity, cloud backup, and website services primarily to SMBs across the UK, with proprietary platforms JIM, Neovault, and CyberShield.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud backup solutions
• IT infrastructure support
• Business IT consulting

Headquarters

HQ city

Ripon

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Service Provision (MSP): Comprehensive proactive IT management providing businesses with their own IT department functionality. Includes remote and onsite support, regular maintenance checks, monitoring, and guaranteed maximum response times. Customers receive IT Roadshow access, exclusive staff/family offers, and priority for equipment/consultancy requirements.
2. IT Retainer Service: Monthly retainer model providing guaranteed response times (5 hours) and minimum hours of support. Includes telephone/email ticketing, remote and onsite support, and desktop/user assistance. Two tiers: Silver (remote-only) and Gold (remote and onsite).
3. IT Credits Support: Credits-based model where businesses purchase credits upfront and each support request consumes credits based on duration. Offers 6-hour response time, unlimited telephone/email/portal ticketing, and unlimited remote/onsite support. Remote server health checks and scheduled visits available on request.
4. Hardware Sales: Sale of desktop PCs, laptops, servers, network equipment, computer peripherals, and power protection (UPS) products from major manufacturers including Dell, HP, and Apple.
5. Software Sales and Management: Supply, configuration, and ongoing management of software including Microsoft 365, Windows 10/11, Server 2019/2022, Azure, SharePoint, Teams, anti-virus (Vipre, Sophos), anti-spam, endpoint detection and response, and remote access VPN.
6. Cybersecurity Services: Comprehensive cyber services including assessments, penetration testing, hardening, awareness training, and Cyber Essentials/ISO27001 certification. Endpoint detection and response (EDR) and managed detection and response (MDR) services via Vipre partnership.
7. Installation and Professional Services: Server installation, network infrastructure deployment, office IT moves, computer repairs, upgrades, and health checks for servers and workstations.
8. Website Services: Website design, hosting, SEO, backups, disaster recovery, and Google Analytics services. Email and website hosting on BVI-located secure servers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Fresh Mango Technologies provides managed IT support, cybersecurity, cloud services, and computer hardware supply to small and medium-sized businesses in Yorkshire, UK. The core offering consists of three IT support delivery models (Managed Service Provision, Retainer Service, and Credits Support Plan) supplemented by hardware procurement and configuration, Microsoft cloud services management, and cybersecurity services including assessments, EDR/MDR, and Cyber Essentials certification.

Product overview

Fresh Mango Technologies is a Yorkshire-based IT managed services provider (MSP) offering a comprehensive portfolio of IT support and technology services. The core offering consists of Managed Service Provision (MSP), Retainer Service, and Credits Support Plan as the three main IT support delivery models, supplemented by specialized services. The product portfolio includes: computer equipment sales (desktops, laptops, servers, network equipment) from Dell, HP, and Apple; security solutions (anti-virus via Vipre/Sophos, EDR, MDR, penetration testing, Cyber Essentials certification); cloud services (Microsoft 365, Azure, hosted desktops, Neovault backup); and AI-powered tools (CyberShield platform, AI penetration testing). Key branded platforms include JIM for ticketing/support, Neovault for cloud backup, and CyberShield for cybersecurity assessments. The company also offers industry-specific IT support for startups, small businesses, IT departments, accountants, manufacturers, and solicitors.

Differentiator

Problem solved

Functional benefit

Brands

• Neovault: Cloud backup and disaster recovery service
• JIM
• CyberShield
• The Cyber Guys
• Fresh Mango Robotics

Products and services

• Managed Service Provision (MSP) Comprehensive proactive IT management plan providing businesses with their own IT department functionality. Includes remote and onsite support, regular maintenance checks, monitoring, and a 4-hour guaranteed maximum response time, along with access to IT Roadshow presentations and exclusive offers. Targeted at SMBs needing ongoing IT support without in-house staff.
• Retainer Service Monthly retainer IT support with a 5-hour guaranteed response time and minimum hours of support. Includes telephone/email ticketing, remote and onsite support, and desktop/user assistance. Offered in Silver (remote-only) and Gold (remote and onsite) tiers for businesses needing ongoing but capped IT support.
• Credits Support Plan Pay-as-you-go IT support where businesses purchase credits upfront and each support request consumes credits based on duration. Offers a 6-hour response time, unlimited ticketing, and unlimited remote/onsite support. Ideal for businesses needing occasional IT support without full MSP commitment.
• Computer Equipment Sales Supply, installation, and configuration of desktop PCs, laptops, servers, network equipment, and peripherals from major manufacturers including Dell, HP, and Apple, with procurement, configuration, and installation included.
• Microsoft 365 Management Supply, configuration, and ongoing management of Microsoft 365 cloud productivity and collaboration suite, including Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, with migration support from legacy systems.
• Cloud Services Cloud solutions including cloud servers, cloud storage, cloud email, hosted desktops, and cloud-to-cloud backup, delivered via Microsoft Azure and proprietary infrastructure.
• Neovault Cloud Backup Proprietary cloud backup and disaster recovery service that replicates complete IT systems (not just files) to secure cloud servers, enabling rapid recovery and minimal business disruption in case of server or computer failure.
• Cyber Security Services Comprehensive cyber services including assessments, penetration testing, hardening, awareness training, and Cyber Essentials/ISO27001/PCI DSS certification, with dedicated CyberShield platform launched in 2022.
• Endpoint Detection and Response (EDR) Next-generation endpoint security from Vipre that continuously scans files, processes, and network activity for known and unknown threats with instant alerting and AI-powered threat detection.
• Managed Detection and Response (MDR) 24/7/365 monitoring by Vipre's global security team providing wrap-around service for EDR with threat monitoring, advanced attack prevention, and incident response capabilities.
• Cyber Essentials Certification UK government-backed cyber security certification delivered by Fresh Mango as an accredited certification body, offering both self-assessment (CE) and hands-on technical verification (CE Plus) schemes.
• Installation and Professional Services Professional IT installation and project services including server installation, network infrastructure deployment, office IT moves, computer repairs, upgrades, and server/workstation health checks.
• Website Design and Hosting Services Website design, hosting, SEO, backups, disaster recovery, and Google Analytics services, with email and website hosting on BVI-located secure servers.
• Business Startup IT Support Package Complete bundled IT support package for startups including MSP provision with 4-hour response, Microsoft 365 Business Standard, anti-virus, domain hosting, cloud backup, and OneDrive management on a 12-month term.
• Network Infrastructure Services Network design, installation, and management including cable infrastructure, routers, switches, and Fortinet security solutions.
• Artificial Intelligence Solutions AI consulting services including vetting AI tools for business use, Microsoft Copilot integration, and AI-powered business automation advisory for SMBs.
• Out-of-Hours IT Support Extended hours IT support available until 10:30 PM GMT, with 24/7 online ticketing and critical support escalation delivered via Caribbean sister company.
• Penetration Testing Technical assessment simulating cyber attacks including SQL injection, cross-site scripting, denial of service, and server/network exploitation, with AI-enhanced variants available for AI systems.
• CyberShield Platform AI-powered dedicated cybersecurity platform accessible via lovable.app, providing cyber assessment, hardening recommendations, and ongoing protection services.
• JIM Business Management and Ticketing System Proprietary business management system and ticketing platform that allows customers to raise support requests 24/7/365. Features include telephone and email ticket logging, priority levels (low, medium, high, critical), automatic notifications to all technicians, and an integrated AI engine.

Quantifiable outcome

• 4-hour guaranteed response time for MSP contracted customers
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability6 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationStrategic partnership with Microsoft for software provision, configuration, and management including Microsoft 365, Azure cloud servers, SharePoint, Teams, Windows 10/11, and Server 2019/2022. Fresh Mango acts as Microsoft partner providing migration services for Office 365 and cloud implementations.
• DellcoreTechnology or IntegrationAuthorized Dell partner supplying, configuring, and installing Dell business computers including XPS Desktops, OptiPlex Desktops, Inspiron Desktops, Vostro Desktops, Precision Workstations, and All-in-One Desktops.
• Hewlett Packard (HP)coreTechnology or IntegrationHP partner supplying desktop PCs including HP Desktops, HP Pavilion, HP Envy, HP Chromebase, and Omen gaming PCs. Full configuration and installation services provided.
• FortinetcoreTechnology or IntegrationFortinet partner providing next-generation firewalls, routers, and secure wireless LAN equipment. Includes VPN configuration, SSL inspection, application control, intrusion prevention, and centralized security management.
• ViprecoreTechnology or IntegrationVipre anti-virus and endpoint detection and response (EDR) partner. Provides endpoint protection, email protection, network protection, and user/data protection. VIPRE EDR software offered as affordable SME-focused cybersecurity solution with 24/7/365 monitoring via VIPRE Endpoint MDR.
• SophoscoreTechnology or IntegrationSophos anti-virus software partner providing evolved cybersecurity solutions. Sophos consistently ranks with high ratings for software protection services in global surveys.
• Fresh Mango Caribbean (BVI)coreStrategic or Co-development PartnerSister company based in British Virgin Islands providing extended evening remote support to UK customers until 10:30PM GMT. Engineers across all offices (Ripon, Reading, Caribbean) can provide remote assistance. Weekend support escalation option for UK customers.

Scale indicators4 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Cobweb Solutions:
• ANS Group: UK managed services and cloud provider headquartered in Manchester, delivering Microsoft Azure, Microsoft 365, and managed security to UK mid-market. Direct competitor for UK SMB and mid-market managed services contracts.
• Littlefish: UK-based managed IT services and cyber security provider serving SMB and mid-market. Overlaps with Fresh Mango's MSP, cybersecurity, and help desk offerings across UK geographies.

Broad incumbents

• Bytes Technology Group: UK software licensing and IT services distributor and provider. Overlaps with Fresh Mango in Microsoft licensing, hardware/software supply, and managed services to UK businesses.
• Softcat plc: UK-based large IT infrastructure provider and Microsoft partner offering managed services, licensing, and cloud solutions. Comparable in delivering Microsoft-centric IT support to UK SMBs and enterprises, but at vastly larger scale than Fresh Mango.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/freshmangotechnologiesuk
• LinkedInlinkedin.com/company/freshmangotechnologiesuk

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FRESH MANGO TECHNOLOGIES (UK) LTD