Naiste Tugi- ja Teabekeskus

What Naiste Tugi- ja Teabekeskus does

Naiste Tugi- ja Teabekeskus (Women's Support and Information Center) is an Estonian non-profit association (MTÜ, registration 80169368), founded in 2019 and headquartered in Tartu, with a secondary office in Põlva. The organization's primary function is direct service delivery to women who have experienced domestic violence, sexual violence, and other forms of gender-based violence. Core services include a women's shelter (turvakodu), 24-hour crisis hotlines in both Tartu (55 949 496) and Põlva (58 849 494), professional counseling, and an information center providing educational resources on violence prevention, warning signs, and response options. Secondary beneficiaries include children affected by domestic violence, healthcare professionals, and law enforcement personnel.

The organization participates in multiple European Union-funded projects (OPEP-DV, TACTICS, CHILD, TIPSS, GrassRoots, Care4Trauma), developing vocational training and online courses (e.g., the OPEP-DV MOOC at opep-dv.eu) for healthcare workers and police on domestic violence identification and response. It publishes and distributes Estonian-language translations of educational books on domestic violence through Apollo and Rahva Raamatu bookstores, and runs awareness campaigns including Denim Day (April) and the Orange Bridge campaign (November 25). The organization is a member of WAVE-Network (Women Against Violence Europe) and AKÜ (Estonian Women's Associations umbrella).

The business model is that of a grant-funded non-profit: revenue derives from EU project grants, Estonian foundation support (Lastefond, BECC, ETEK), corporate donors (Rush Street Interactive, Green Dice), individual micro-donations via the LHV platform, and minimal book sales. There is no commercial pricing model for core services, which are delivered free of charge to beneficiaries. The go-to-market is direct service delivery (shelter, hotline, counseling) rather than commercial channels, with institutional awareness built through project partnerships and public campaigns.

Name

Naiste Tugi- ja Teabekeskus

Legal name

MTÜ Naiste Tugi- ja Teabekeskus

Website

https://naistetugi.ee

Company type

Private

Founded year

2019

Operating status

Operating

Short description

Naiste Tugi- ja Teabekeskus is an Estonian non-profit association operating a women's shelter, 24/7 crisis hotlines, counseling, and information services in Tartu and Põlva for survivors of domestic and sexual violence, funded primarily by EU grants and donations.

Ownership category

akta.pro rank

Product category

Crisis Support and Shelter Services for Victims of Violence

NAICS

Individual and Family Services (6241), Other Community Housing Services (624229), Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAD

Domestic Violence & Abuse Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAEAH

Mental Health & Crisis Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAEAB

Housing Assistance & Homeless Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Domestic violence support
• Women's shelter services
• Crisis counseling hotline
• Gender-based violence prevention
• Victim advocacy services

Headquarters

HQ city

Tartu

HQ country

Estonia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

Naiste Tugi- ja Teabekeskus operates a women's shelter (turvakodu) and 24/7 crisis counseling hotlines in Tartu and Põlva, providing emergency accommodation, professional counseling, and information to women and children affected by domestic, sexual, and gender-based violence. The organization complements direct crisis services with an information center offering Estonian-language educational resources and published books, awareness campaigns such as Denim Day, and EU-funded training projects including the OPEP-DV online course for healthcare professionals.

Product overview

Naiste Tugi- ja Teabekeskus is a women's support and information center providing a unified service portfolio of shelter services, 24-hour counseling hotlines, and an information center with educational resources on violence prevention. The organization complements its core services with published educational books, awareness campaigns like Denim Day, and European collaborative projects including the OPEP-DV online training course for healthcare professionals. The offerings center on crisis intervention, counseling, and prevention education rather than a technology product platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Women's Shelter Services (Turvakodu) Safe housing and emergency accommodation for women who have experienced domestic, sexual, or gender-based violence, including crisis intervention support. Provided at the Tartu headquarters at Veski 69.
• 24/7 Crisis Counseling Hotline 24-hour professional counseling, advice, and crisis support for women experiencing violence, delivered via telephone hotlines in Tartu and Põlva and in-person appointments.
• Information Center (Teabekeskus) Educational resources, downloadable guides, and informational materials on violence types, warning signs, cycles of violence, factors contributing to violence, and how to help victims. Targeted at women, families, and community members.
• OPEP-DV Online Training Course (MOOC) A web-based MOOC for physiotherapists, nurses, midwives, and other healthcare workers on domestic violence identification, screening, referral pathways, and appropriate response. Developed as part of the OPEP-DV Erasmus+ project with University of Tartu, Tartu Health Care College, UWAH (Greece), MIGS (Cyprus), and M&M Profuture Training (Spain).
• Published Book: 'Miks ta seda teeb?' (Why Does He Do That?) by Lundy Bancroft Estonian-language educational book on domestic violence for the general public, available at 20 EUR per copy plus shipping costs through retail bookstores and the organization directly.
• Published Book: 'Aeg vabana lennata' (Time to Fly Free) by Judith R. Smith Educational book by Judith R. Smith on recovery from domestic violence, sold at 10 EUR per copy plus shipping costs directly through the organization.
• Published Book: 'Vägivallatseja lapsevanemana' (The Abuser as Parent) by Bancroft & Silverman Educational book by L. Bancroft and Jay G. Silverman on the impact of abusers as parents; currently sold out but available in libraries.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• Tartu Ülikool (University of Tartu)coreStrategic or Co-development PartnerLead coordinator of OPEP-DV project (2021-1-EE01-KA220-VET-000029791), a KA220-VET Erasmus+ program focused on developing training materials and online courses for physiotherapists and healthcare workers on intimate partner violence identification and response.
• Tartu Tervishoiu Kõrgkool (Tartu Health Care College)coreStrategic or Co-development PartnerPartner in OPEP-DV project, contributing to development of vocational training materials for healthcare professionals on domestic violence.
• Heraklioni prefektuuri naisühenduste liit (UWAH)minorStrategic or Co-development PartnerGreek partner in OPEP-DV project - Union of Women's Associations of Heraklion Prefecture.
• Vahemere soouuringute instituut (MIGS)minorStrategic or Co-development PartnerCyprus partner in OPEP-DV project - Mediterranean Institute for Gender Studies.
• M&M Profuture Training, S.LminorStrategic or Co-development PartnerSpanish partner in OPEP-DV project - training provider.
• Babes Bolyai Ülikool (Romania)minorStrategic or Co-development PartnerRomanian partner in TACTICS project - improving police response to domestic violence cases.
• European Network for the Work with Perpetrators of Domestic Violence (Germany)coreStrategic or Co-development PartnerKey European partner in TACTICS project - network organization focused on perpetrator intervention programs.
• SC Psytel (France)minorStrategic or Co-development PartnerFrench partner in TACTICS project.
• Mouvement pour l'egalite Entres les Femmes et les Hommes (Belgium)minorStrategic or Co-development PartnerBelgian partner in TACTICS project - movement for equality between women and men.
• Comision para la investigacion de malos tratos a mujeres (Spain)minorStrategic or Co-development PartnerSpanish partner in TACTICS project - commission for investigation of violence against women.
• Frauen Helfen Frauen NE EV (Germany)minorStrategic or Co-development PartnerGerman partner in TACTICS project - Women Help Women organization.
• WAVE-NetworkcoreStrategic or Co-development PartnerInternational network membership - Women Against Violence Europe network, providing best practices and international collaboration.
• AKÜ (Eesti Naiste Ühendused)coreStrategic or Co-development PartnerEstonian Women's Associations umbrella organization membership through Terve Ilm.

Recent moves6 records

Expansion highlights6 records

Others

• Victim Support Europe: European federation of victim support organizations providing information, advocacy, and policy work. Comparable as a pan-European counterpart in adjacent victim-services sector.
• European Women's Lobby: Umbrella organization of European women's associations, intersecting with NTTK's AKÜ affiliation. Related through advocacy on gender-based violence policy at EU level.

Direct peers

• Pärnu Naiste Tugikeskus: Estonian women's support center in Pärnu providing shelter and counseling for domestic violence survivors. Directly comparable Estonian peer with similar service portfolio and target population.
• Tallinna Naiste Kriisikodu (Tallinn Women's Crisis Home): Estonian women's crisis shelter and counseling center in Tallinn offering analogous 24/7 hotline, shelter, and counseling services for survivors of domestic violence. Most direct domestic peer as it operates the same service model in the same country.
• Comisión para la Investigación de Malos Tratos a Mujeres: Spanish organization investigating violence against women, TACTICS project partner. Directly comparable in police training and victim support activities across Europe.

Broad incumbents

• Refuge (UK): Large UK charity providing women's shelter, National Domestic Abuse Helpline, and advocacy services. Comparable operating model at greater scale; useful reference for organizational maturation pathways.
• WAVE Network (Women Against Violence Europe): European umbrella network of over 150 women's specialist services. NTTK is a member; relevant as the network that aggregates knowledge, advocacy, and policy influence across the sector in which NTTK operates.

Emerging players

• Mediterranean Institute of Gender Studies (MIGS): Cyprus-based gender research and violence prevention organization, OPEP-DV project partner. Comparable in the intersection of gender-based violence research, training, and frontline support.
• Bundesarbeitsgemeinschaft Täterarbeit Häusliche Gewalt (BAG TäHG): German national association for work with perpetrators of domestic violence, co-partner with NTTK in the TACTICS Erasmus+ project. Operates in the same perpetrator-intervention space NTTK is building capacity in.

Regional players

• SIHTASUTUS Eesti Naiste Tugi- ja Teabekeskus (Eesti Naiste Ümarlaud): Estonian Women's Roundtable, a coordinating and advocacy body for Estonian women's NGOs including NTTK. Functions as a sector-coordination peer at the national level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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