EASTWAY PET RESORT (NAVAN) INC.

What EASTWAY PET RESORT (NAVAN) INC. does

Eastway Pet Resort (Navan) Inc. is a family-owned pet care operator based in Navan, Ontario, Canada, founded in 1996 by Nicole Lalande alongside her parents Mary and Claude Lalande. The company provides pet boarding, doggie daycare, grooming, medication administration, and pet transport services from two physical facilities: a 25-acre flagship location in Navan (opened 1996) and a 55-acre secondary location in Limoges (opened August 2019). Services are priced on a per-day basis with tiered boarding packages (Gold/Silver/Bronze at Navan; standard rates at Limoges), plus add-ons such as playtime sessions, leash walks, Kong treats, grooming, and pickup/delivery including airport transfers. The firm is not a technology business — it has no proprietary software platform, relying instead on ProPetWare-powered online reservation portals and direct phone/email contact.

The business serves individual dog and cat owners in the Ottawa metropolitan area and surrounding communities (Orleans, Rockland, Casselman, Embrun, Vars, Russell, St-Albert, Crysler, St-Isidore), operating entirely on a direct-to-consumer basis with no third-party resellers or franchise network. Pricing is transparent and publicly disclosed on the company website, with multi-pet family discounts available at both locations. Distribution is exclusively through the two owned facilities; reservations are self-serve via ProPetWare portals or staff-assisted by phone/email. Marketing is limited to organic search (the company website), organic social media presence on Facebook/Instagram/Twitter, and word-of-mouth referrals — no paid acquisition, email marketing programs, or formal partnerships are referenced.

The underlying operating model is service- and labor-intensive, with the founder's veterinary assistant background and a graduate of Toronto Pets Beautiful School of Grooming (15+ years experience) as core human-capital assets. Revenue is transactional (per-stay/per-day fees) rather than subscription or contract-based, with add-on upsells driving revenue per pet per stay. The company has no disclosed revenue figures, no external investors, no parent company, and reports 1-10 employees — characteristic of a small, founder-led lifestyle business rather than a venture-backed growth company.

Name

EASTWAY PET RESORT (NAVAN) INC.

Legal name

EASTWAY PET RESORT (NAVAN) INC.

Website

https://eastwaypetresort.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Eastway Pet Resort (Navan) Inc. is a family-owned pet boarding and daycare operator in Ottawa, Ontario, founded in 1996, serving dog and cat owners across two rural facilities (Navan and Limoges) with boarding, daycare, grooming, and pet transport services.

Ownership category

akta.pro rank

Product category

Pet Boarding & Daycare Services

NAICS

Pet Care (except Veterinary) Services (81291), Pet Care (except Veterinary) Services (812910)

akta.pro primary industry

Overnight Kennel Boarding (Dogs) (HSANADAA)

akta.pro secondary industries

Dog Daycare with Boarding Add-On (Daycare + Overnight) (HSANAFAM), Luxury/Suite-Style Pet Hotel Boarding (HSANADAE), Climate-Controlled/Indoor Boarding Facility (HSANADAL), Local Pet Taxi (On-Demand Rides) (HSANAIAA)

Keywords

• Pet boarding services
• Dog daycare
• Cat boarding
• Pet grooming
• Pet transportation

Headquarters

HQ city

Navan

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Dog Boarding: Daily boarding fees for dogs at two locations (Navan and Limoges). Navan offers tiered Gold/Silver/Bronze packages with escalating supervised playtimes and walks; Limoges offers a standard daily boarding rate. Multi-dog family discounts apply. Core recurring revenue stream from pet owners traveling for work or vacation.
2. Doggie Daycare: Full-day group play environment for social dogs. Charged at a per-day rate. Targets working pet owners who need daytime supervision and exercise for their dogs on regular weekdays.
3. Cat Boarding: Daily boarding fees for cats at the Navan cattery. Suite tiers (Luxury Suite) with per-cat pricing and multi-cat discounts. A rarer service (cat boarding only available at Navan location).
4. Grooming & Training: On-site professional grooming by Joanne (15+ years experience, graduate of Toronto Pets' Beautiful School of Grooming). Offered à la carte — standalone grooming appointments or add-on during boarding stays.
5. Pickup & Delivery / Airport Transfer: Pet transportation service using the company's own vehicle. Covers home pick-up/drop-off and airport transfers. Charged separately as an add-on to boarding or daycare.
6. Add-on Services (Playtime, Walks, Kong, Medication): Bundled or à la carte extras layered on top of base boarding rates: off-leash playtime sessions, leash walks on wooded trails, Kong/frozen yogurt treats, medication administration. These upsell opportunities increase revenue per pet per stay.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Eastway Pet Resort operates two physical pet care facilities in Navan and Limoges, Ontario, providing overnight dog and cat boarding, daytime dog daycare, on-site grooming, pet medication administration, and pet pickup/delivery including airport transfers. Boarding is sold in tiered packages (Gold/Silver/Bronze at Navan; single rate at Limoges) with add-on extras such as playtime, trail walks, Kong treats, and cuddles. Customers reserve through proprietary ProPetWare online portals, by phone, or by email.

Product overview

Eastway Pet Resort operates as a dual-location pet boarding resort offering dog and cat boarding, dog daycare, grooming, and pickup/delivery services. The company operates two facilities: a flagship 25-acre Navan location (offering both dog and cat boarding plus daycare) and a 55-acre Limoges location (offering dog boarding and daycare with cage-free environment). Core boarding services are structured in tiered packages (Gold, Silver, Bronze for Navan dog boarding; standard rates for Limoges), with add-on services including grooming, training, playtime packages, medication administration, and airport pickup/delivery transportation.

Differentiator

Problem solved

Functional benefit

Products and services

• Dog Boarding – Navan
• Dog Boarding – Limoges
• Cat Boarding – Navan
• Doggie Daycare – Navan
• Doggie Daycare – Limoges
• Grooming & Training
• Pickup & Delivery (including Airport Transfer)

Quantifiable outcome

• 28+ years of continuous pet boarding operations since 1996
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Holiday Barn Pet Resorts: Holiday Barn is a multi-location, family-run pet resort chain in Virginia offering boarding, daycare, grooming, and training. Comparable to Eastway as a family-operated, multi-service pet resort business, but U.S.-based and serving different geographies.
• Pawsh Dog Spa & Resort: Pawsh is a Canadian pet resort offering dog daycare, boarding, grooming, and spa services. Closely comparable to Eastway in product offering and Canadian market context, but typically operates in larger urban centers rather than rural acreage settings.

Broad incumbents

• Dogtopia: Dogtopia is the largest North American dog daycare, boarding, and spa franchise. Comparable to Eastway as a multi-service pet care provider combining daycare, boarding, and grooming under one roof, though Dogtopia is a national franchise system rather than a single-owner operator.
• Camp Bow Wow: Camp Bow Wow is a national dog daycare and boarding franchise with hundreds of locations. Directly comparable as a daycare-plus-boarding concept targeting working pet owners, but at much larger scale and as a franchise rather than owner-operated business.
• Best Friends Pet Hotel: Best Friends operates a multi-location pet resort chain offering boarding, daycare, grooming, and training. Comparable as a full-service pet resort operator with a similar product mix to Eastway, but operating at regional scale in the U.S. rather than as a Canadian local operator.
• PetsHotel by PetSmart: PetsHotel is PetSmart's in-store boarding and daycare service offered at hundreds of U.S. and Canadian locations. Comparable as a mass-market boarding and daycare offering, though attached to a retail big-box model rather than a dedicated resort campus.

Direct peers

• K9 Resorts Luxury Pet Hotel: K9 Resorts is a luxury dog boarding, daycare, and spa franchise emphasizing cage-free play, premium suites, and high-touch service — closely aligned with Eastway's premium-suite positioning and add-on service model.

Emerging players

• The Dog Stop: The Dog Stop is a growing U.S. franchise offering dog daycare, boarding, grooming, and retail. Comparable as a multi-service, multi-location pet care operator targeting similar pet owner use cases, though U.S.-only and at earlier scale than the largest incumbents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eastway-pet-resort

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EASTWAY PET RESORT (NAVAN) INC.