What Tokiso Dispute Settlement does

Tokiso Dispute Settlement is a South Africa-based alternative dispute resolution (ADR) services firm headquartered in the Sandton financial district of Johannesburg. Founded around 2000, the company provides a broad portfolio of ADR and related professional services, including mediation and conciliation, LRA (Labour Relations Act) arbitrations and con-arb processes, court-annexed mediations under Rule 41A, 188A inquiries, 189/189A retrenchment facilitations, ombud services, workplace and harassment investigations, chairing of enquiries, verifications and balloting, and facilitation. Beyond traditional ADR, Tokiso offers adjacent professional development services such as training, one-on-one coaching, and Insights Discovery-based personal and team effectiveness assessments. The firm serves South African employers, employees, labour unions, and parties to civil and commercial disputes, with labour/employment matters flagged as the primary use case. Distribution is primarily through a self-serve online portal (portal.tokiso.co.za) where registered users access panellist profiles, fees, and availability, supplemented by a phone-based enquiry channel (011 853 6300). The company's revenue model is professional services fee-based, with case-by-case quoting rather than disclosed tiered pricing. No public revenue, funding, or headcount figures are disclosed beyond a 11–50 employee band, and the company operates as a private entity with no parent company or institutional investors identified.

The company is differentiated by a dense stack of regulatory accreditations that are difficult to assemble, including CCMA (Commission for Conciliation, Mediation and Arbitration), DISAC (Dispute Settlement Accreditation Council), QCTO (Quality Council for Trades and Occupations), and ISO/IEC 27001:2022 for information security. It holds memberships in ADRP-SA (Association of Dispute Resolution Practitioners of South Africa) and ACFE SA (Association of Certified Fraud Examiners South Africa), and is a self-described Level 2 B-BEE contributor. Tokiso markets primarily through its website, LinkedIn presence, educational webinars and courses, and published articles, with the portal functioning as the primary booking channel. Technology is limited to the web portal; no proprietary AI/ML, APIs, or SDKs are disclosed, and the core value proposition rests on accredited human expertise and a curated panel of dispute resolution practitioners rather than software-driven automation.

Name

Tokiso Dispute Settlement

Legal name

Tokiso Dispute Settlement

Website

https://tokiso.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Tokiso Dispute Settlement is a South Africa-based accredited alternative dispute resolution firm offering mediation, arbitration, conciliation, facilitation, investigations, ombud services, and training via a curated panellist network and online booking portal, primarily serving labour and commercial dispute clients.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Business Service Centers (56143), All Other Business Support Services (561499)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

akta.pro secondary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Alternative dispute resolution
• Labour dispute mediation
• Arbitration services
• Court annexed mediation
• Workplace investigation

Headquarters

HQ city

Gauteng

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Dispute Resolution Services: Tokiso generates revenue through providing dispute resolution services including mediation, arbitration, conciliation, facilitation, and related professional services. The company matches dispute resolution practitioners to client needs and facilitates the resolution process.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Tokiso Dispute Settlement provides alternative dispute resolution (ADR) services in South Africa, matching clients with accredited dispute resolution practitioners for mediation, arbitration, conciliation, facilitation, investigations, and ombud engagements. It supports both court-annexed civil mediations under Rule 41A and labour relations matters under the LRA, and complements these with training, coaching, and Insights Discovery personal/team effectiveness programs. Service selection and practitioner booking are managed through an online portal at portal.tokiso.co.za.

Product overview

Tokiso Dispute Settlement operates as a comprehensive alternative dispute resolution (ADR) platform offering a unified portfolio of interconnected services. The core offering centers on mediation, arbitration, and conciliation services for both court-annexed matters (Rule 41A) and labour relations disputes under the LRA. Supporting the core dispute resolution processes, the platform provides complementary services including facilitation, investigations, ombud services, chairing enquiries, and verifications/balloting. Additional professional development offerings include training programs, coaching, and personal/team effectiveness assessments using the Insights Discovery framework. The integrated approach allows clients to access the full spectrum of ADR services through a single provider, with online portal access for panellist booking and availability management.

Differentiator

Problem solved

Functional benefit

Products and services

• Chairing Enquiries Independent chairing services for formal inquiries, hearings, and disciplinary proceedings requiring neutral oversight.
• Investigations Professional investigation services for workplace disputes, misconduct allegations, and compliance matters.
• Court-Annexed Mediations (Rule 41A) Court-mandated mediation services conducted under Rule 41A of the South African court rules, providing parties with structured dispute resolution within the magistrates' and high court system for civil and commercial matters.
• Mediation / Conciliation Voluntary dispute resolution services in which a neutral third party facilitates negotiation between conflicting parties to help them reach a mutually acceptable agreement.
• LRA Conciliations / Con-Arb Labour Relations Act dispute resolution combining conciliation and arbitration phases to resolve workplace conflicts efficiently under South African labour law.
• LRA Arbitrations Formal arbitration process under the Labour Relations Act in which an arbitrator renders a binding decision after hearing evidence from both parties, commonly used for unfair dismissal and other employment disputes.
• 188A Inquiry by Arbitrator Specialised arbitration inquiry conducted under Section 188A of the Labour Relations Act for addressing workplace misconduct allegations.
• 189 and 189A Facilitation Facilitation services for operational requirements dismissals and large-scale retrenchment processes under Sections 189 and 189A of the LRA requiring third-party intervention.
• Facilitation Structured process facilitation services for group discussions, meetings, and organisational decision-making sessions.
• Relationship Building Initiatives Programs designed to improve interpersonal and organisational relationships through targeted interventions and coaching.
• Harassment Investigations Specialised investigation services for workplace harassment complaints ensuring thorough, impartial, and legally compliant processes.
• Ombud Services Independent ombud services providing confidential dispute resolution and grievance handling for organisations.
• Training Professional development programs for dispute resolution practitioners and organisational stakeholders on ADR processes and skills, delivered under QCTO accreditation.
• Coaching One-on-one coaching services for individuals and teams to develop dispute resolution skills and manage conflict effectively.
• Personal and Team Effectiveness (Insights Discovery) Assessment and development programs under the Insights Discovery framework to enhance individual and team performance.
• Verifications and Balloting Independent verification and balloting services for organisational decisions, union matters, and stakeholder consultations.

Segments2 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• CCMA (Commission for Conciliation, Mediation and Arbitration)coreOthersTokiso is accredited by the CCMA, South Africa's primary dispute resolution body for labour matters. This accreditation enables Tokiso to provide CCMA-recognized dispute resolution services.
• DiSAC (Dispute Settlement Agency Council)coreOthersTokiso holds DiSAC accreditation, demonstrating compliance with industry standards for dispute settlement services in South Africa.
• QCTO (Quality Council for Trades and Occupations)coreOthersAccredited by the QCTO, confirming Tokiso's training and education programmes meet national quality standards for dispute resolution practitioners.
• ISO/IEC 27001:2022coreOthersISO/IEC 27001:2022 certified for information security management, demonstrating adherence to international standards for protecting sensitive dispute resolution information.
• ACFE SA (Association of Certified Fraud Examiners South Africa)minorOthersMember of ACFE SA, supporting fraud investigation and forensic dispute resolution capabilities.
• ADRP-SA (Association of Dispute Resolution Practitioners South Africa)coreOthersMember of ADRP-SA, the professional body for dispute resolution practitioners in South Africa, supporting industry standards and professional development.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tokiso

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tokiso Dispute Settlement