NEOVOX TECHNOLOGIES INC.

What NEOVOX TECHNOLOGIES INC. does

NEOVOX Technologies Inc. (operating as Neovox Technology; legal entity ООО «Невокс Технологии», ОГРН 1207700366444) is a Moscow-headquartered Russian IT services and product company that develops custom software, designs and deploys IT infrastructure, and builds voice-assistant and speech-analytics solutions for enterprise customer-service operations. The firm has operated under the Neovox Technology brand since 2007 and was re-registered as a Moscow LLC in 2020. It employs approximately 60 multidisciplinary specialists covering Linux/Windows administration, network engineering, VoIP/SIP, C++/Python/PHP development, PL/SQL, and DevOps, and maintains additional office presence in Smolensk, Volgograd, and Volzhsky.

The product portfolio comprises five core offerings: DPA-Desktop (a user-behavior and customer-service quality analytics system registered in the Russian domestic software registry, Reestrovaya zapis No.12677 dated January 24, 2022), a neural-network-based speech analytics service for contact centers, a scalable CRM system built for outsourcing contact centers, an automated business-process quality assessment module, and a CX-Unified customer-experience research platform. Service offerings include bespoke application and system software development, corporate LAN/VPN design, server infrastructure deployment (including NAS, virtualization, and backup), and an end-to-end production chain for voice-assistant deployments covering dialogue-scenario design, integration, cloud hosting, and ongoing support. Technology stack spans PHP, C++, JavaScript, Python, HTML+CSS, jQuery, the YII, Django, and Vue.js frameworks, and PostgreSQL, Oracle, MySQL, and Redis databases; internal automation leverages Python, Perl, Bash, Zabbix, and Git.

NEOVOX operates a B2B, sales-led go-to-market targeting large enterprises and government-linked organizations, with all services and software priced at a quote-based hourly rate starting from 2,500 rubles/hour. Distribution is direct — via the corporate website (neovoxtech.ru), phone, and email — and remote delivery capabilities support engagements across Russian regions. The most visible customer is Russian Post (Почта России), which uses DPA-Desktop to analyze employee activity and service quality across postal branches; the company has completed more than 120 projects since inception.

Name

NEOVOX TECHNOLOGIES INC.

Legal name

Общество с ограниченной ответственностью «Невокс Технологии»

Website

https://neovoxtech.ru

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

NEOVOX Technologies is a Moscow-based Russian IT firm that builds custom software, deploys corporate IT infrastructure, and develops voice-assistant and neural-network speech-analytics products for enterprise and public-sector clients, most visibly Russian Post.

Ownership category

akta.pro rank

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Custom Software Development Services: Bespoke application and system software development, implementation and support. Services include LAN design and deployment, server infrastructure setup. Billed at hourly rates starting from 2,500 rubles/hour.
2. Software Licensing (DPA-Desktop): DPA-Desktop software licensed for use. Registered in Russian domestic software registry (Reestrovaya zapis No.12677). Pricing from 2,500 rubles/hour for software usage.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

NEOVOX Technologies is a Russian IT company that develops custom application and system software, designs and deploys corporate LAN/VPN and server infrastructure, and builds voice-assistant-based customer-service automation and speech analytics solutions for contact centers. The company delivers proprietary products such as DPA-Desktop (employee behavior analytics for postal branches), a neural-network speech analytics service, a scalable CRM, automated business-process quality assessment software, and a CX-unified platform. Services are priced from 2,500 rubles/hour and target enterprise and government clients across Russia.

Product overview

NEOVOX Technologies is an IT company specializing in custom software development, business process robotics, and customer service automation through voice assistants. The product portfolio consists of five core offerings: DPA-Desktop (a user behavior and customer service quality analysis system registered in the Russian domestic software registry), a speech analytics service based on neural networks for contact centers, a comprehensive scalable CRM system, automated quality assessment software, and a CX-unified platform for customer experience research. Services are priced from 2,500 rubles/hour and include custom software development, LAN design and deployment, and server infrastructure setup.

Differentiator

Problem solved

Functional benefit

Products and services

• DPA-Desktop System for analyzing user behavior and customer-service quality that examines employee performance at each operation stage, identifies deviations from target values, analyzes application performance, identifies bottlenecks for optimization, and manages changes with interactive guidance. Used by Russian Post branches.
• Speech Analytics Service Speech analytics service based on neural networks for the needs of contact centers, enabling automated analysis of customer interactions.
• CRM System Comprehensive scalable CRM system for servicing customers of an outsourcing contact center.
• Automated Quality Assessment Software Software for automated assessment of quality and business-process efficiency.
• CX-Unified Platform Unified platform for effective customer-experience research.
• Custom Application and System Software Development Bespoke development, implementation, and support of application and system software, including modernization of existing IT products. Priced from 2,500 rubles/hour.
• LAN Design and Deployment Full range of services for deploying corporate networks, including local area networks, VPNs of any complexity, remote-access systems, and VDI. Priced from 2,500 rubles/hour.
• Server Infrastructure Design and Deployment Specification of equipment for planned tasks, assembly and installation of servers and NAS, and implementation and configuration of virtualization and backup systems. Priced from 2,500 rubles/hour.

Quantifiable outcome

• 120+ completed projects delivered to enterprise clients

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

One partnership is on record.

• Russian Post (Почта России)coreStrategic or Co-development PartnerPrimary client and strategic partner for DPA system deployment. Russian Post uses DPA-Desktop for analyzing employee activities at postal branches across Russia.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• NICE Ltd. Global leader in contact-center analytics, speech analytics, and workforce optimization. Directly comparable to Neovox's neural-network-based speech analytics service for contact-center quality assessment.
• Genesys: Major contact-center-as-a-service and customer experience platform vendor. Comparable to Neovox on CRM and customer experience platforms delivered to contact-center operators.
• Verint Systems: Provides speech analytics, customer engagement analytics, and contact-center automation. Closely comparable on the speech-analytics and CX-analytics side of Neovox's product suite.
• Luxoft (DXC Technology): Russia-origin IT services firm (now part of DXC Technology) delivering custom software, digital transformation, and enterprise integration for global clients. Highly comparable custom-software development heritage and enterprise customer profile.

Broad incumbents

• 1C Company: Dominant Russian enterprise software and IT services vendor (1C:Enterprise ERP, accounting, CRM). Comparable on custom enterprise software and CRM delivery to large Russian enterprises and government-aligned customers.
• EPAM Systems: Large Eastern European-rooted IT services and product engineering firm with significant presence in Russia/CIS historically. Overlaps with Neovox on custom software development, IT infrastructure, and enterprise modernization work.
• Sberbank Technology (SberTech): IT subsidiary of Sberbank providing enterprise software, automation, and SaluteSpeech voice AI. Comparable on Russian enterprise custom software, automation, and voice AI delivery.
• Yandex: Largest Russian technology platform with the Alice voice assistant and Yandex SpeechKit speech-recognition APIs. Competes with Neovox on voice assistants and speech analytics within the Russian market.

Emerging players

• MTS AI / Voicebox: Russian AI-focused subsidiary of MTS Group building voice assistants and conversational AI solutions. Comparable as a domestic speech and voice-bot competitor pursuing enterprise contact-center automation.
• Voiceflow: Voice assistant design and deployment platform used by enterprise teams to build conversational experiences. Comparable on the voice assistant build/deployment side of Neovox's offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NEOVOX TECHNOLOGIES INC.