Tollcross Housing Association

What Tollcross Housing Association does

Tollcross Housing Association is a community-based social landlord and registered Scottish charity (SC040876) founded in 1974 and headquartered at 868 Tollcross Road in Glasgow. It is constituted as a Registered Society under the Co-operative and Community Benefit Societies Act 2014 and is regulated by the Scottish Housing Regulator (No.197). The association provides social rented housing, property factoring services for over 500 properties, and mid-market rental housing delivered through its wholly-owned subsidiary Auchenshuggle Develops at Canmore Street. Operational reach is concentrated in the Tollcross area of Glasgow's east end.

The association's core operating model centres on tenancy management, repairs and maintenance (covering right-to-repair, aids and adaptations, damp and mould, and pest control), and property factoring (including building insurance administration). A second site — the Advice & Learning Centre at 84 Braidfauld Street — provides community-based financial inclusion services covering money and benefit advice, energy advice, learning opportunities, and the Tollcross Community Trust Food Project for emergency food support. In April 2026 the association completed the £12.50 million Altyre Street development, adding 42 new homes to its stock, funded by a £9.30M Glasgow City Council grant and £3.20M of private finance from Unity Trust Bank. In July 2026 it launched the 'My Home' online customer portal, giving tenants 24/7 self-service access to repair reporting, payments, account management, and documents. Governance rests with a voluntary Management Committee elected by the association's members, with day-to-day operations led by Chief Executive Clive Douglas (appointed 2009) and a leadership team of three additional directors.

Revenue is generated from three primary recurring streams: social housing rents, mid-market rents via Auchenshuggle Develops, and factoring fees from owner-occupiers, supplemented by grant funding and wider-role service income. Pricing on rents and factoring is set under regulatory frameworks and is not publicly disclosed. The association employs between 11 and 50 people and operates with no parent company, no external equity owners, and no disclosed mergers or acquisitions activity. Distribution is direct: physical offices, the Advice & Learning Centre, the My Home portal, and community channels including Facebook, seasonal newsletters, and local events.

Name

Tollcross Housing Association

Legal name

Tollcross Housing Association

Website

https://tollcross-ha.org.uk

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Tollcross Housing Association is a Glasgow-based, non-profit social landlord providing social rented housing, property factoring for 500+ properties, mid-market rents, and community financial-inclusion support to residents of the Tollcross area.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Lessors of Residential Buildings and Dwellings (53111), Residential Property Managers (531311)

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing services
• Property factoring
• Affordable housing
• Housing management
• Tenancy support

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Social Housing Rents: Rental income from social housing tenants occupying association properties.
2. Factoring Services: Property factoring services for over 500 properties, managed by the Finance Director and factoring team.
3. Mid-Market Rents: Mid-market rental properties offered through subsidiary Auchenshuggle Develops at Canmore Street.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Tollcross Housing Association provides social rented housing, property factoring services for over 500 owner-occupied and mixed-tenure properties, mid-market rental housing through its subsidiary Auchenshuggle Develops, and a comprehensive repairs and maintenance service. In parallel it delivers community-based services including a free Advice & Learning Centre (money, benefit and energy advice), a Community Food Project, and Wider Role housing support, all targeting residents of the Tollcross area of Glasgow.

Product overview

Tollcross Housing Association is a registered Scottish social landlord offering housing management, repairs and maintenance, factoring services for over 500 properties, and mid-market rent options. Their primary digital product is the 'My Home' online customer portal enabling 24/7 access to tenancy management. Additional services include an Advice & Learning Centre providing financial inclusion support, a Community Food Project for emergency food assistance, and wider role housing support services.

Differentiator

Problem solved

Functional benefit

Products and services

• My Home Online Customer Portal Online self-service portal providing 24/7 account access for tenants of Tollcross Housing Association, enabling repair reporting, payments, account management, document access, and inspection scheduling.
• Housing Management Services Social housing provision including property allocation, tenancy management, rent collection, neighbour relations, and moving/mutual exchange services for tenants in the Tollcross area of Glasgow.
• Repairs & Maintenance Property maintenance services covering right to repair, rechargeable repairs, aids and adaptations, common home faults, home improvements, home safety and security, damp and mould treatment, and pest control.
• Factoring Services Registered property factor services (PF000261) for over 500 properties, including building insurance coordination and assistance with selling factored homes.
• Mid-Market Rents Mid-market rental housing delivered through the Association's subsidiary Auchenshuggle Develops at Canmore Street, providing affordable rental options between social rent and full market rent.
• Advice & Learning Centre Community hub at 84 Braidfauld Street, Glasgow, providing free and confidential money advice, benefit information, learning opportunities, and energy advice to local residents.
• Community Food Project Emergency food assistance program run by Tollcross Community Trust volunteers at the Advice & Learning Centre (84 Braidfauld Street), operating Tuesday (10:00–12:00), Thursday (13:30–15:30), and Friday (13:30–15:30).
• Wider Role Services Flexible housing support services based out of the Advice & Learning Centre, adapting services to customer and community needs.

Quantifiable outcome

• 42 new homes delivered at Altyre Street development
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• McTaggart ConstructioncoreStrategic or Co-development PartnerMain contractor for the Altyre Street development. Delivered 42 high-quality affordable homes on a challenging brownfield site. Achieved 100% of community benefit targets creating 5 jobs and supporting over 50 hours of education and work-based training for local youth.
• EVH (Employers in Voluntary Housing)coreChannel Partner/ Reseller/ DistributorAdvertises all job vacancies through EVH. Provides grading structure and salary scales (EVH Grade 6, PA17-PA20).
• Unite the UnioncoreStrategic or Co-development PartnerRecognised union for negotiation and collective bargaining with employees.
• RGDP LLPminorImplementation/ SI/ Consulting PartnerData Protection Officer providing data protection and GDPR compliance advisory services.
• Scottish Housing RegulatorcoreStrategic or Co-development PartnerIndependent regulatory body monitoring housing performance, financial wellbeing, and governance standards. Annual engagement plans and performance reporting.
• Auchenshuggle DevelopscoreOthersSubsidiary company delivering mid-market rent properties at Canmore Street.

Scale indicators5 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• Home Group: Large UK housing association providing affordable and social housing alongside support services for vulnerable customers. Comparable in the mix of housing management and wider community/social services, but operates a much larger UK-wide portfolio.
• Sanctuary Housing: One of the largest UK housing associations, providing social and affordable housing alongside support and care services. Comparable in the core offering of social rented housing management and community-based service delivery, but operates at significantly greater scale across multiple UK regions.
• Peabody: Major UK housing association and homebuilder providing social and affordable housing plus community investment programmes. Comparable as a long-established charitable landlord with combined development pipeline and community services, though Peabody is materially larger and London-anchored.
• Hyde Group: UK housing association delivering social, affordable, and shared ownership housing plus supported housing services. Comparable as a registered provider of social housing with diversified tenure mix, though Hyde operates at significantly larger scale across southern England.

Direct peers

• Castle Rock Edinvar Housing Association: Edinburgh-based housing association providing social housing, mid-market rent, and property factoring across central Scotland. Comparable in service offering and Scottish community-based operating model.
• Berwickshire Housing Association: Small Scottish housing association providing social rented housing in the Scottish Borders. Comparable in size, community-based registered society structure, and rural/regional operating footprint.
• Scottish Borders Housing Association: Mid-sized Scottish housing association delivering social and mid-market rent housing plus factoring services in the Scottish Borders. Comparable in service mix (social rent, mid-market, factoring) and registered society governance model.
• Langstane Housing Association: Community-based housing association based in Aberdeen, Scotland, providing social rented housing, factoring, and mid-market rents. Highly comparable in size profile, service mix, and operating model as a smaller Scottish registered society.
• Osprey Housing: Scottish housing association operating in Moray providing social housing and factoring services. Comparable as a similar-sized Scottish community landlord with a registered society structure and property factoring offering.
• Wheatley Homes South: Large social housing provider operating across the west of Scotland including Glasgow, part of Wheatley Group. Direct comparable as a Scottish housing association managing social and mid-market rent stock in the same geographic market, though at materially larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tollcrosshousing
• LinkedInlinkedin.com/company/tollcross-housing-association-limited

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tollcross Housing Association