Town of Barnstable

What Town of Barnstable does

The Town of Barnstable is a municipal government entity serving residents, businesses, and visitors in Barnstable County, Massachusetts, on Cape Cod. It operates as the primary unit of local government under Massachusetts state law, organized into 15+ major departments — Administrative Services, Public Works, Marine & Environmental Services, Planning & Development, Inspectional Services, Community Services, and Licensing, among others — supported by 50+ boards and committees. Governance is provided by an elected Town Council and administered by Town Manager Mark S. Ells, with Ann Quirk serving as Town Clerk. The town's physical footprint includes Town Hall at 367 Main Street in Hyannis, seven libraries, five fire districts, Cape Cod Gateway Airport, Sandy Neck Beach Park (a 4,700-acre barrier beach and nature preserve), two municipal golf courses, and water and sewer utilities.

The town delivers services through a unified digital portal anchored by an OpenGov-powered Online Permit Center, an Invoice Cloud and ePayUB system for tax and utility bill payment, a public-facing property assessment lookup database, a Cablecast video-on-demand platform streaming government meetings, a Bonfire-based electronic procurement portal, and a TownForms public records request system. Operational technology also includes a GIS platform for mapping, property assessment, and planning; Code Red emergency notification infrastructure; and an Employee Self Service portal for HR and payroll. These systems are presented as department-level modules under a single municipal website rather than as standalone products.

The town's revenue model is grounded in property taxation as the primary funding source, supplemented by a diversified portfolio of fees and permits — beach parking ($30/day at Sandy Neck), building permits, business licenses, marina moorings, transfer station access, and public records copy fees (5 cents per page plus recoverable search time after 2 hours at up to $25/hour) — and recurring charges for water supply and water pollution control services. Distribution channels include in-person service at Town Hall, online self-service portals, departmental offices, and physical assets such as Sandy Neck Beach Park. Marketing and constituent engagement span organic social (Facebook, Twitter, Instagram), email newsletters (Barnstable eNews), podcast and video-on-demand, and emergency alert systems.

Name

Town of Barnstable

Legal name

Town of Barnstable

Website

https://townofbarnstable.us

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Town of Barnstable is a municipal government entity on Cape Cod, Massachusetts, providing public services including permitting, taxation, public safety, recreation, and infrastructure to its residents, businesses, and visitors.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other Services to Buildings and Dwellings (56179), Solid Waste Collection (562111), Administrative and Support Services (561)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Property tax administration
• Building permit services
• Public works operations
• Local government administration

Headquarters

HQ city

Hyannis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others, Marketing or Sales

Revenue model

1. Property Tax Revenue: Primary revenue source from residential and commercial property taxation within the town
2. Fees and Permits: Fees collected for beach permits, building permits, business licenses, marina moorings, transfer station, and various municipal services
3. Water and Sewer Services: Charges for water supply and water pollution control services to residents and businesses
4. Sandy Neck Beach Park: Revenue from public beach parking ($30/day), ORV permits, camping fees, and cottage owner fees

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Barnstable is a municipal government that provides essential local services to residents, businesses, and visitors within Barnstable, Massachusetts, including public safety, public works, planning and zoning, licensing, building and inspection permits, water and sewer service, recreational programs, senior and youth services, emergency alerts, and public records administration. Services are delivered in person at Town Hall and through online portals, with operations funded by property taxes, fees, and charges.

Product overview

Town of Barnstable operates a unified municipal government website that functions as a digital services hub, aggregating online permit purchasing, property lookup, tax and utility payments, employee self-service, and public communications into a single portal. Core public-facing services include the Online Permit Center (OpenGov), Property Lookup database, Invoice Cloud/ePayUB payment processing, the Sandy Neck Beach Park reservation system, the Barnstable Adult Community Center program portal, Cablecast video-on-demand streaming, the eNews newsletter system, a Report a Problem service for infrastructure issues, campaign finance disclosures, public records request submission, and a Bonfire-based procurement portal. These services are presented as department-level modules under a unified town website rather than as standalone products.

Differentiator

Problem solved

Functional benefit

Brands

• Barnstable Adult Community Center: Senior services and community programs for elderly residents
• Barnstable Golf
• Sandy Neck Beach Park
• Hyannis Youth & Community Center
• Cape Cod Gateway Airport

Products and services

• Online Permit Center

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Town of Brewster, Massachusetts: Lower Cape Cod town with comparable seasonal tourism exposure, beach access, and similar small-to-mid municipal operating structure with property-tax dependence.
• Town of Sandwich, Massachusetts: Cape Cod town with similar coastal municipal profile, including beach access, public works, recreation, and a comparable mid-sized Cape Cod operating footprint.
• Town of Nantucket, Massachusetts: Island coastal municipality with similar dependence on tourism, marinas, mooring fees, beach access, and a constrained single-geography tax base. Comparable scope of municipal operations for an island/coastal population.
• Town of Yarmouth, Massachusetts: Adjacent Cape Cod town operating similar municipal services including beaches, marinas, water/sewer enterprise, golf, and seasonal tourism. Overlapping service portfolio and similar resident/visitor mix.
• Town of Plymouth, Massachusetts: Massachusetts coastal town with broader population base but similar municipal operating profile: water/sewer enterprise, harbor/marina operations, public safety, recreation, and tourism-driven beach revenue.
• Town of Chatham, Massachusetts: Outer Cape Cod town with strong seasonal tourism, fishing/harbor activity, and beach operations. Comparable municipal portfolio including harbors, beaches, and water services.
• Town of Bourne, Massachusetts: Cape Cod/Canal-area town operating beaches, marinas, water supply, and a comparable mix of residential and seasonal-visitor services. Similar municipal service scope.
• Town of Mashpee, Massachusetts: Cape Cod town with shared regional services, beach access, and a comparable resident/tourist mix. Operates similar permitting, public works, and recreation functions.
• Town of Falmouth, Massachusetts: Adjacent Cape Cod town with a comparable coastal municipal profile: beaches, marinas, moorings, harbors, transfer station, public water, and seasonal tourism-driven fee revenue. Most directly comparable in scale, geography, and operating mix.
• Town of Dennis, Massachusetts: Cape Cod town with a comparable beach-heavy, seasonal-tourism municipal economy, including town-owned beaches, marinas, and similar property-tax-driven revenue structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xtwitter.com/BarnstableMA
• YouTubebarnstable.cablecast.tv/internetchannel/?site=1
• Facebookfacebook.com/TownofBarnstable
• LinkedInlinkedin.com/company/town-of-barnstable
• Instagraminstagram.com/townofbarnstable

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Barnstable