SOS violence conjugale

What SOS violence conjugale does

SOS violence conjugale is a Quebec-based nonprofit organization founded in 1987 that operates as the province's primary first-line crisis resource for victims of domestic violence. The organization delivers free, confidential, and anonymous support 24 hours a day, 7 days a week, via a toll-free telephone hotline (1-800-363-9010), text messaging (438-601-1211), secure online chat (clavardage), and email. Services are offered in over 15 languages including French, English, and several Indigenous languages (Inuktitut, Algonquin, Atikamekw, Cree, Innu-aimun, Mohawk), with accessibility features such as Quebec Sign Language (LSQ) video content on interactive self-evaluation tools. Since inception the organization has received more than 950,000 requests for help, with annual volumes more than doubling from approximately 25,000 in 2016 to over 50,000 since 2021-2022.

The organization's product ecosystem includes a 24/7 helpline, secure chat service, SMS support, interactive self-evaluation tools (9- and 12-minute scenarios), an SOS-INFO article library (31+ categorized educational articles), a testimonials platform with 120+ survivor stories, and the external "C'est pas violent" awareness campaign website. The technology stack is a multi-channel communication and content platform rather than an AI-driven system; all crisis intervention is delivered by continuously trained paid professional staff (social workers, psychologists, criminologists, sociologists), not volunteers. The organization maintains a referral network with CAVAC, Ligne Rebâtir, Info-DPCP, women's centers across Quebec, and Canadian/international hotlines, plus co-developed technology-safety content with Lab 2038 and Co-Savoir.

The revenue model is donation-driven with likely government funding support (details not publicly disclosed). Donations are accepted as one-time or monthly contributions with tax receipts issued for $20+; transaction fees are absorbed by the organization. Services are provided entirely free of charge to end users. The go-to-market is community-led and awareness-driven: SOS distributes free promotional materials in 13+ languages through partner organizations across Quebec, maintains active Facebook and Instagram presence, and operates the dedicated cestpasviolent.com awareness campaign. Customer segments include primary beneficiaries (victims of domestic violence), secondary beneficiaries (people questioning their relationships, family and friends of victims), and professional users (social workers, police, healthcare providers).

Name

SOS violence conjugale

Legal name

SOS violence conjugale

Website

https://sosviolenceconjugale.ca

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

SOS violence conjugale is a Quebec-based nonprofit founded in 1987 that operates a free, confidential, 24/7 multi-channel helpline serving domestic violence victims across the province. Trained professional staff deliver crisis support via phone, text, chat, and email in 15+ languages, complemented by self-evaluation tools and awareness campaigns.

Ownership category

akta.pro rank

Product category

Domestic Violence Support Services

NAICS

Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Human Rights & Anti-Discrimination Organizations (BPAGAFAB), Threat Assessment, Violence Prevention & Behavioral Intervention Support (EDAEACAH)

Keywords

• Domestic violence helpline
• Crisis intervention services
• Victim support services
• Violence prevention counseling
• Nonprofit crisis hotline

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations: SOS violence conjugale operates primarily through donations from the public. The organization accepts one-time and monthly donations with tax receipts issued for donations of $20 or more. Transaction fees are covered by the organization.
2. Government Funding: As a violence prevention organization serving Quebec, the organization likely receives government funding, though specific details are not publicly disclosed on the website.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

SOS violence conjugale is a nonprofit organization providing free, confidential, 24/7 crisis intervention and support services to victims of domestic violence across Quebec. The organization delivers emotional support, safety planning, information about legal rights, and referrals to shelters and specialized services through a multi-channel helpline (telephone, text, chat, email). Services are staffed by paid, continuously trained professional interveners with backgrounds in social work, psychology, criminology, and sociology, and are offered in 15+ languages including Indigenous languages.

Product overview

SOS violence conjugale is a Quebec-based nonprofit organization offering a multi-channel crisis support ecosystem for domestic violence victims. The core offering consists of a 24/7 phone helpline (1-800-363-9010), secure chat messaging, and SMS text support, all staffed by trained professional interveners. This human-led support is augmented by interactive self-evaluation tools (available in Quebec Sign Language), an extensive library of 31+ educational SOS-INFO articles covering violence types and legal rights, a testimonials platform with 120+ survivor stories, and a promotional materials distribution program available in 13 languages. The organization also maintains an international resources directory and runs the external 'C'est pas violent' awareness campaign website. The service portfolio is entirely free, confidential, anonymous, and bilingual (French/English), with accessibility features including LSQ video content.

Differentiator

Problem solved

Functional benefit

Brands

• C'est pas violent: A public awareness and sensitization campaign website focused on domestic violence prevention

Products and services

• SOS violence conjugale Helpline A 24/7 telephone crisis support line (1-800-363-9010) offering immediate assistance to victims of domestic violence, their loved ones, and professionals, staffed by trained professional interveners providing information, referrals, and emotional support.
• Secure Chat Service (Clavardage) Real-time online messaging service allowing users to communicate with an intervener through a secure chat interface, with approximately 30 minutes average exchange time.
• Text Messaging Support SMS-based support service (438-601-1211) providing confidential assistance via text message for those who cannot or prefer not to call.
• Email Support Email support service ([email protected]) for non-urgent inquiries from victims, loved ones, and professionals.
• C'est pas violent Campaign Website External awareness campaign website (cestpasviolent.com) dedicated to educating the public about domestic violence, separate from the main support services.
• International and Canadian Resources Directory Comprehensive database of domestic violence helplines and resources organized by country and region, covering all Canadian provinces and territories, Europe, US, Asia, Africa, Oceania, and other regions worldwide.

Quantifiable outcome

• Requests more than doubled from 25,000 (2016) to 50,000+ annually since 2021-2022
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Canadian Domestic Violence Hotlines (Provincial)coreOthersSOS violence conjugale maintains a comprehensive resource page linking to domestic violence hotlines across all Canadian provinces and territories, including Ontario (Fem'aide, Assaulted Women's Helpline), British Columbia (Inform'Elles, VictimLink BC), Alberta, Manitoba, Newfoundland, Nova Scotia, and others. These partnerships enable referral services for callers outside Quebec.
• International Domestic Violence OrganizationsminorOthersWebsite provides links to domestic violence hotlines worldwide including France (Fédération nationale solidarité femmes), USA (National Domestic Violence Hotline), UK (National Domestic Abuse Helpline), Belgium, Australia, and 50+ other countries, enabling international referrals.
• Lab 2038minorStrategic or Co-development PartnerCo-Savoir and Lab 2038, two nonprofit organizations involved in research and intervention at the intersection of digital security and domestic violence, collaborated on the development of technology safety content, including the technology self-defense guide.
• Co-SavoirminorStrategic or Co-development PartnerCo-Savoir and Lab 2038, two nonprofit organizations involved in research and intervention at the intersection of digital security and domestic violence, collaborated on the development of technology safety content, including the technology self-defense guide.
• Ligne Rebâtir (Legal Information Line)coreOthersPartnership with Rebâtir legal information line for providing legal advice to domestic violence victims. Victims can access 4 hours of free legal advice across all areas of law via Rebâtir (1-833 REBâtir). Legal content on the website has been validated by Rebâtir's legal professionals.
• Ligne Info-DPCP (Crown Prosecutors)coreOthersPartnership with the Crown Prosecutor's office for the Info-DPCP line (1-877-547-DPCP) where victims can ask questions about the criminal judicial process directly from prosecutors. Legal content has been validated by DPCP legal professionals.
• CAVAC (Victim Assistance)coreOthersPartnership with CAVAC (Centres d'aide aux victimes d'actes criminels) for victim assistance services, providing support during criminal court proceedings and helping victims understand their rights and protections.
• Centres de femmes (Women's Centers)minorOthersReferral partnership with Quebec's network of women's centers (Centres de femmes) which provide community support, support groups, and ongoing assistance for women recovering from domestic violence.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• VictimLink BC: British Columbia's 24/7 province-wide victim helpline serving DV and other crime victims via phone, text, and email with multilingual support — same multi-channel crisis model within a Canadian province.
• National Domestic Violence Hotline (US): The flagship US DV hotline offering 24/7 phone, chat, and text crisis intervention with extensive referral and resource capabilities — the closest large-scale analogue to SOS violence conjugale's service portfolio.
• Assaulted Women's Helpline (Ontario): Ontario's flagship DV helpline offering multilingual crisis support, referrals, and education — operates an almost identical multi-channel model (phone, text, web) to SOS violence conjugale.
• PEI Family Violence Prevention Services: PEI's primary DV service provider offering crisis line, shelter referrals, counseling, and public education — comparable scope and service mix at a smaller provincial scale.
• Abused Women's Crisis Line (Saskatchewan): Saskatchewan's 24/7 DV crisis line operated by PATHS — directly mirrors SOS violence conjugale's hotline-plus-referral model within another Canadian province.
• Fem'aide (Ontario French DV Helpline): Provincial French-language domestic violence helpline in Ontario; provides a directly comparable crisis-line service model targeting French-speaking DV victims in another Canadian province.
• Nova Scotia Domestic Violence Helpline (THANS): Nova Scotia's transition-house-association DV helpline offering province-wide crisis response and shelter referrals — directly comparable provincial peer within Canada.
• Fédération nationale solidarité femmes (France): France's national federation of women's solidarity associations operating the 3919 DV hotline with phone, online chat, and partner-network referrals — the closest international analogue to SOS violence conjugale's coordinated crisis-and-referral model.

Emerging players

• Chayn: Global nonprofit leveraging digital tools, online courses, and multilingual resources to support DV survivors — represents the emerging tech-enabled, app-and-content-first model that could complement or compete with traditional helplines.

Broad incumbents

• DomesticShelters.org: North American DV resource directory and search platform; comparable as an information/referral layer but operates as a broad digital directory rather than a live crisis helpline.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/sosviolenceconjugale
• Instagraminstagram.com/sosviolenceconjugale
• LinkedInlinkedin.com/company/sos-violence-conjugale

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOS violence conjugale