PARALLEL IT SOLUTIONS LIMITED
Parallel ICT (Parallel IT Solutions Limited) is a Liverpool-based managed IT services provider offering support, security, networking, hosted infrastructure, and IT advisory to SMEs across North West England and North Wales.
- Company typePrivate
- Founded2015
- HeadquartersBebington, United Kingdom
- Headcount—
- GTM typeB2B
- OfferingServices
What PARALLEL IT SOLUTIONS LIMITED does
Parallel IT Solutions Limited, trading as Parallel ICT, is a Liverpool-based IT services and support provider focused on small and medium-sized businesses in North West England and North Wales. Founded circa 2015 by individuals bringing 15 years of prior IT industry experience, the company operates as an outsourced IT department offering managed services across support and maintenance, network security, remote working, network infrastructure design and installation, IT advisory, office setup and relocation, and subscription-based hosted services. The portfolio is delivered as a unified SME-facing proposition anchored on a core support and maintenance engagement, supplemented by project work and infrastructure upgrades.
The business operates a relationship-driven, sales-led go-to-market model, relying on referrals, repeat business, and direct customer contact (phone, email, website contact form) rather than paid acquisition. Revenue is generated through three streams: professional services (project and retainer engagements), subscription recurring revenue (hosted services), and hardware/software resale. Pricing is bespoke and quote-based, with a 50% deposit on order acceptance and 14-day payment terms; retainer agreements are offered for ongoing support. The customer base is horizontally segmented across diverse verticals — including export, medical, real estate, events, insurance, legal, financial services, and engineering — with named testimonials indicating client relationships spanning up to 9 years (City Residential) and 7+ years (MLA), evidencing high customer longevity within the SME segment. No subsidiaries, external investors, partnerships, or M&A activity are documented.
PARALLEL IT SOLUTIONS LIMITED firmographics
Firmographics- Name
- PARALLEL IT SOLUTIONS LIMITED
- Legal name
- PARALLEL IT SOLUTIONS LTD.
- Website
- https://parallelict.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Short description
- Parallel ICT (Parallel IT Solutions Limited) is a Liverpool-based managed IT services provider offering support, security, networking, hosted infrastructure, and IT advisory to SMEs across North West England and North Wales.
- Ownership category
- akta.pro rank
PARALLEL IT SOLUTIONS LIMITED industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
- akta.pro secondary industry
- Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where PARALLEL IT SOLUTIONS LIMITED is headquartered
LocationHeadquarters
- HQ city
- Bebington
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
PARALLEL IT SOLUTIONS LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Support and Services: Core revenue stream from providing IT support, maintenance, and solutions services to SMEs. Includes both project-based work and retainer agreements for ongoing support.
- Hosted Services: Subscription-based model for IT infrastructure providing flexible, ongoing revenue from managed hosted services.
- Hardware and Software Products: Resale of IT hardware, software licenses, and related products. Company acts as a reseller of technology products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom quote-based pricing |
| Subscription | Monthly | Retainer agreement for ongoing support |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
PARALLEL IT SOLUTIONS LIMITED product offering
Product offeringCore offering
Parallel IT Solutions Limited (trading as Parallel ICT) is a UK-based IT services and support provider delivering managed IT services for SMEs in North West England and North Wales. Its offering covers support and maintenance, network security, remote working enablement, network infrastructure design and installation, IT advisory/consulting, office setup and relocation, and subscription-based hosted services, combining hardware/software resale with professional IT services.
Product overview
Parallel IT Solutions Limited (Parallel ICT) is an IT services company providing managed IT support, solutions, and advisory services for SMEs in North West England and North Wales. The company offers a portfolio of services including Support and Maintenance (providing reliability, peace of mind, scalability and value), Security (network protection through updated software and hardware systems), Remote Working (mobile data access and satellite office management), Network Infrastructure (design, installation, development and support), IT Advisory (independent review and technology strategy consulting), Office Setup & Relocation (IT management during office moves), and Hosted Services (subscription-based IT infrastructure). These services are offered as a unified offering for SMEs, with the core Support and Maintenance service serving as the foundation, supplemented by security, infrastructure, remote working, and advisory capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Support and Maintenance IT support and maintenance services providing maximum reliability, peace of mind, scalability and value for SMEs.
- Security Network security solutions delivered through constantly updated and managed software and hardware systems to protect SMEs from emerging threats.
- Remote Working Solutions enabling SMEs to access business data on the move and centralise data for satellite office management.
- Network Infrastructure Design, installation, development and support of network infrastructure for SME customers.
- IT Advisory Independent review, technology strategy, management and consulting services to help SMEs make the right decisions regarding their IT.
- Office Setup & Relocation IT management services to ensure all systems are properly managed during office moves and new setups, minimising disruption for SME customers.
- Hosted Services Flexible, subscription-based hosted IT infrastructure providing scalable solutions for SME businesses.
Quantifiable outcome
- Complete turnaround in IT service and support quality reported by customers switching from previous providers
- +2 more outcomes
Companies that use PARALLEL IT SOLUTIONS LIMITED
Customer profileNamed customers11 records
Segments2 records
Ideal customer profiles1 record
PARALLEL IT SOLUTIONS LIMITED technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
PARALLEL IT SOLUTIONS LIMITED partnerships and signals
Strategic signalScale indicators3 records
Expansion highlights3 records
PARALLEL IT SOLUTIONS LIMITED competitors and assessment
Company assessmentDirect peers
- Datcom: UK managed IT services and cloud provider serving SMEs and mid-market. Directly comparable in SME-focused IT support, security, and infrastructure services delivered on a regional basis.
- Plan B IT Solutions: UK regional MSP delivering IT support, cloud, and connectivity to SMBs. Comparable SME customer base and managed service delivery model.
- Littlefish: UK managed IT services provider delivering support, security, and cloud services to SMB and mid-market customers. Comparable in service breadth and customer segment.
- Mirus IT Solutions: UK managed IT services provider focused on SMEs with managed support, cloud, and security offerings. Closely comparable in target customer (UK SMB), service mix (managed IT, cloud, security), and regional delivery model.
- SysGroup: UK managed IT services and cloud hosting provider for SMEs and mid-market. Overlapping in hosted services, IT support, and security offerings for the SMB buyer.
- Netstar UK: UK-based IT support and managed services provider targeting SMEs with Microsoft 365, security, and helpdesk services. Same customer profile and managed services motion.
Broad incumbents
- Six Degrees Group: Larger UK managed services, cloud, and connectivity provider serving mid-market and enterprise. Overlapping managed IT and hosted services capabilities but at significantly greater scale and broader geographic reach.
- Cobweb Solutions: UK-focused cloud solutions provider with managed services for SMBs. Overlaps on hosted/cloud services but operates at greater scale and with deeper Microsoft partnership footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
PARALLEL IT SOLUTIONS LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
PARALLEL IT SOLUTIONS LIMITED leadership team
Management profileNumber of profiles
PARALLEL IT SOLUTIONS LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PARALLEL IT SOLUTIONS LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PARALLEL IT SOLUTIONS LIMITED
What does PARALLEL IT SOLUTIONS LIMITED do?
Parallel IT Solutions Limited (trading as Parallel ICT) is a UK-based IT services and support provider delivering managed IT services for SMEs in North West England and North Wales. Its offering covers support and maintenance, network security, remote working enablement, network infrastructure design and installation, IT advisory/consulting, office setup and relocation, and subscription-based hosted services, combining hardware/software resale with professional IT services.
Is PARALLEL IT SOLUTIONS LIMITED a public or private company?
PARALLEL IT SOLUTIONS LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PARALLEL IT SOLUTIONS LIMITED founded?
PARALLEL IT SOLUTIONS LIMITED was founded in 2015.
Where is PARALLEL IT SOLUTIONS LIMITED based?
PARALLEL IT SOLUTIONS LIMITED is headquartered in Bebington, United Kingdom, in the Europe region.
How does PARALLEL IT SOLUTIONS LIMITED make money?
Three revenue lines are on record. IT Support and Services are the primary driver. The others are hosted Services and hardware and Software Products.
Who are PARALLEL IT SOLUTIONS LIMITED's main competitors?
Direct peers on record are Datcom, Plan B IT Solutions, Littlefish, Mirus IT Solutions, SysGroup and Netstar UK. Broad incumbents are Six Degrees Group and Cobweb Solutions.
Does PARALLEL IT SOLUTIONS LIMITED have an API?
No public API is recorded for PARALLEL IT SOLUTIONS LIMITED.
What industry is PARALLEL IT SOLUTIONS LIMITED in?
PARALLEL IT SOLUTIONS LIMITED's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire), with a secondary code of BPAEAOAI, Endpoint & Mobile Asset Management (UEM/MDM Asset Controls). Its NAICS code is 54151 and its SIC code is 7370.