Town Of Townsend, Massachusetts

What Town Of Townsend, Massachusetts does

Town of Townsend, Massachusetts is a municipal government entity and political subdivision of the Commonwealth of Massachusetts, located in Townsend, Middlesex County, and operating under a Town Meeting form of government with an elected Select Board. Founded in 1732, the town delivers the full suite of mandated local public services to its residents and small businesses, including police and fire/EMS protection, water supply and distribution, curbside trash and recycling collection, road and cemetery maintenance, library services, senior center programming, veterans' services, and local governance through an extensive network of boards and committees.

The town operates core service infrastructure including a Water Department with smart-metering capability via the EyeOnWater app for leak detection and usage monitoring, a new opt-in Curbside Trash and Recycling Program launched July 1, 2025 that uses annual stickers paired with pay-as-you-throw purple bags, and a Senior Center offering hot meals, transportation via the Roadrunner van, and social programming for residents aged 55 and older. A Community Electricity Aggregation program provides bulk-rate electricity procurement with three tiers including a 100% renewable option, structured as opt-out enrollment. A centralized online municipal portal, powered by Revize and integrated with UniPay Gold and CityHall Systems payment processors, enables online bill payment, permit applications, public records requests, and E-Alert subscriptions.

Townsend's economic model is tax-and-fee based rather than commercial: the town is funded by property taxes, state aid, and departmental/user fees rather than reported revenue. Pricing for fee-based services is unit-based and disclosed (annual trash stickers ranging $150-$325 by residence type, PAYT purple bags at $2.25-$3.50 each, senior rides at $1.25-$1.75 per one-way trip, senior meals at $5, and Senior Center Friends membership at $10-$15 annually). Customer segments span all town residents as the primary persona, plus targeted sub-segments including senior citizens, small businesses, families with school-age children (served through North Middlesex Regional School District and Nashoba Valley Technical High School), and veterans served by a Veterans' Agent. The municipality operates from three primary locations in Townsend (272 Main Street Town Hall, 25 Harbor Trace Road Water Department, and 16 Dudley Road Senior Center) and maintains no parent company, subsidiaries, or commercial ownership structure.

Name

Town Of Townsend, Massachusetts

Legal name

Town of Townsend, Massachusetts

Website

https://townsendma.gov

Company type

Private

Founded year

1732

Operating status

Operating

Short description

Town of Townsend, Massachusetts is a municipal government serving town residents with public safety, water, waste management, senior services, library, and community electricity aggregation under a Town Meeting form of government.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water Supply and Irrigation Systems (221310), Water, Sewage and Other Systems (2213), Waste Collection (56211), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Administration of Air and Water Resource and Solid Waste Management Programs (924110)

SIC

Water Supply (4941), Refuse Systems (4953), Sanitary Services (4950), Non-Operating Establishments (9995)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public utilities management
• Waste collection programs
• Senior citizen services
• Public library services

Headquarters

HQ city

Townsend

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

The Town of Townsend, Massachusetts operates as a municipal government providing essential public services to local residents including curbside trash and recycling collection, municipal water supply and distribution, senior center programs and transportation, a public library, community electricity aggregation, and local governance through elected officials and appointed boards. The town operates under a Town Meeting/Select Board form of government with administrative departments delivering public safety, public works, health services, and senior services.

Product overview

Town of Townsend, Massachusetts provides a comprehensive suite of municipal services through its government website and physical departments. The town operates core public services including a Curbside Trash and Recycling Program (using pay-as-you-throw purple bags with annual sticker renewals), a Water Department (with EyeOnWater smart monitoring), and Senior Center services (with Roadrunner transportation vans). Additional offerings include a Community Electricity Aggregation program for competitive electricity rates, a Public Library system, and a centralized Online Municipal Services Portal enabling residents to pay bills, apply for permits, view agendas, and subscribe to E-Alerts. All these services are accessible through the town's digital platform powered by Revize.

Differentiator

Problem solved

Functional benefit

Products and services

• Curbside Trash and Recycling Program Opt-in municipal waste collection service providing curbside trash and recycling pickup for single-family, 2-family, and 3-6 family homes. Uses pay-as-you-throw purple bags with annual stickers and operates from July 1 to June 30 annually.
• Townsend Water Department Services Municipal water utility providing safe drinking water supply, water distribution, hydrant maintenance, and water quality management. Includes EyeOnWater app for leak detection and usage monitoring, plus online bill payment via CityHall Systems.
• Roadrunner & Wile E. Coyote Transportation Services Senior transportation services providing errand and medical appointment transportation to Townsend, Pepperell, Leominster, Lunenburg, Ayer, Groton, and Fitchburg. Operates Monday through Friday with 48-hour advance scheduling required.
• Townsend Community Electricity Aggregation (CEA) Municipal electricity aggregation program allowing residents and small businesses to purchase electricity collectively through opt-out enrollment. Offers Townsend Standard, Townsend Plus (100% renewable), and Townsend Basic options.
• Townsend Senior Center Community center for residents age 55 and older offering social programs, hot meals ($5/meal served Monday-Thursday except holidays), exercise classes, games, arts and crafts, grief support groups, medical services, Medicare counseling, and Friends Membership ($10/Friend, $15/Family annually).
• Townsend Public Library Municipal public library providing book lending, digital resources, community programs, children's activities, technology help, and meeting spaces for residents.
• Online Municipal Services Portal Comprehensive online portal powered by Revize for town services including online payments (trash stickers, water bills, parking tickets), permit applications, agenda and minute viewing, public records requests, and E-Alerts subscription.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• City of Fitchburg, Massachusetts: Larger nearby city within Townsend's senior transportation catchment. Provides the same categories of municipal services at greater scale, with a more developed utility and digital infrastructure footprint.
• Town of Westford, Massachusetts: Larger but nearby Massachusetts town operating a similar municipal service portfolio (water, public works, senior center, library, recycling) with greater scale and a more developed digital service infrastructure.
• Town of Littleton, Massachusetts: Nearby larger Massachusetts town with comparable municipal services including its own water department, senior services, and recycling program. Larger population provides a broader-incumbent reference point.
• City of Leominster, Massachusetts: Larger nearby city served by Townsend's senior transportation network. Operates the full municipal service portfolio (water, public works, senior services, recycling) at materially larger scale, providing a broader-incumbent benchmark.

Direct peers

• Town of Pepperell, Massachusetts: Adjacent Townsend-area town with very similar municipal structure, including its own water/sewer department, senior center, public works, and curbside recycling services. Direct peer on scale and service portfolio.
• Town of Harvard, Massachusetts: Comparable small Massachusetts town operating similar municipal functions (water, police/fire, library, senior services, recycling) at a similar population scale with a Town Meeting form of government.
• Town of Ashby, Massachusetts: Adjacent small town in the same region offering a near-identical suite of municipal services at similar population scale. Direct comparability on budget size, service mix, and demographic profile.
• Town of Shirley, Massachusetts: Small Middlesex County town with comparable municipal services, including its own water department, senior services, and public works. Shares the same regional school district footprint as Townsend.
• Town of Lunenburg, Massachusetts: Nearby small town served by the same regional senior transportation network. Operates comparable municipal departments and participates in North Middlesex-area school districts, making it a close functional peer.
• Town of Groton, Massachusetts: Neighboring small Massachusetts town operating a Town Meeting/Select Board form of government with comparable municipal services including water, police/fire, library, and senior services. Direct comparability on size, governance model, and service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/intent/tweet?url=http://townsendma.gov
• YouTubeyoutube.com/@townoftownsend2224
• Facebookfacebook.com/people/Town-of-Townsend-MA/61587390605026
• LinkedInlinkedin.com/company/townsendma

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Townsend, Massachusetts