What ARPPA TECHNOLOGIES UK LTD does

ARPPA Technologies UK LTD is a privately held technology company that develops and operates the Sistema ARPPA (Remote Agents for Face-to-Face Service Points), a platform that allows remote human agents to execute operations and processes directly on physical terminals installed at customer locations. The company's core offering combines proprietary terminal hardware (ARPPA Terminals) with a software stack that supports remote agents, an operations center (Face Center), analytics (ARPPA Web Service), AI-driven CRM tooling (SAC Tools), and an AI module that performs natural language processing, audio/video analysis, and interaction evaluation. The system has been developed over approximately 15 years and is positioned by the company as a means of providing personalized service at unmanned or understaffed locations.

ARPPA generates revenue across four streams: recurring remote agent services executed through its terminal network, terminal hardware and maintenance deployments, managed web/analytics services, and subscription-based SAC Tools CRM software. Its primary customer segments are transportation (rail, bus, maritime — Renfe, ALSA, Avanza, Samar, Mobility ADO, Fred Olsen Express, Seat Mo), banking (Liberbank, with terminals supporting 170+ transactions), and public administration (Principado de Asturias, Generalitat de Catalunya). The go-to-market motion is direct enterprise sales with regional WhatsApp-based commercial agents and pilot program offerings. Pricing is not publicly disclosed and is quote-based for B2B deployments. Operational headquarters are in Oviedo, Asturias, Spain, with a regional office in Querétaro, Mexico for LATAM expansion, and the legal entity is domiciled in the United Kingdom. The platform serves enterprise clients across Spain, Mexico, the UK, Germany, the USA, EU, and LATAM, with marketing delivered through a nine-language website, LinkedIn, and dedicated WhatsApp business channels.

Name

ARPPA TECHNOLOGIES UK LTD

Legal name

ARPPA TECHNOLOGIES UK LTD

Website

https://arppatechnologies.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

ARPPA Technologies builds a remote-agent terminal platform that lets off-site operators execute banking, transport, and public-administration transactions on-site through proprietary hardware and software. It serves enterprise clients including Renfe, Liberbank, ALSA, and regional governments.

Ownership category

akta.pro rank

Product category

Self-Service Terminal Solutions

NAICS

Computer Terminal and Other Computer Peripheral Equipment Manufacturing (334118), Computer and Peripheral Equipment Manufacturing (33411)

SIC

Computer Terminals (3575)

akta.pro primary industry

POS Terminals & All-in-One Retail Computers (HDACAKAA)

Keywords

• Remote agent services
• Self-service terminals
• Transport payment systems
• Banking service automation
• Accessibility technology

Headquarters

HQ city

Stratford-upon-avon

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Remote Agent Services: Providing remote agent services through the ARPPA terminal network. Remote agents execute operations on terminals installed at customer locations (transport hubs, bank branches, government offices), handling transactions including ticket sales, banking operations, and public administration services.
2. Terminal Hardware and Maintenance: Deployment and maintenance of specialized terminals at customer sites with integrated payment devices, displays, and accessibility features.
3. Web Service and Analytics: Statistical recording system (ARPPA WEB) and session recording capabilities provided as part of the service offering.
4. SAC Tools and CRM Software: AI-powered customer service and CRM management tools including ticket management, social media integration, and HyperChat.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ARPPA Technologies sells the Sistema ARPPA (Remote Agents for Face-to-Face Service Points) platform, which combines proprietary terminal hardware with software enabling remote human agents to execute transactions and services in real-time at unmanned locations. The company also delivers vertical-specific configurations for transportation (ticket sales, changes, cancellations, timetables), banking (deposits, withdrawals, transfers, up to 70 operations at one terminal), and public administration (citizen services, document scanning, administrative processes), plus integrated analytics, CRM/SAC tools, and AI modules.

Product overview

ARPPA Technologies offers a unified remote customer service platform centered on the Sistema ARPPA (Remote Agents for Face-to-Face Service Points) system. The core system consists of ARPPA Terminals (hardware devices installed at service locations) and ARPPA Agents (remote operators) that work together to provide face-to-face customer service without physical staff presence. Supporting modules include Face Center (operations management), Call Operation Process (service workflow), ARPPA Web Service (statistics and session recording), SAC Tools (CRM and customer service management), and an Artificial Intelligence module. The platform offers three vertical solutions: ARPPA Transport for ticket sales and transit information, ARPPA Banking for banking transactions at a single terminal, and ARPPA Administration for public sector citizen services. The company operates 24/7 with offices in Spain and Mexico, serving clients across transportation (Renfe, Alsa, Avanza, Fred Olsen), banking (Liberbank), and public administration (Principality of Asturias, Generalitat de Catalunya).

Differentiator

Problem solved

Functional benefit

Products and services

• Sistema ARPPA (Remote Agents for Face-to-Face Service Points)

Quantifiable outcome

• Up to 70 banking operations per agent at single terminal location
• +4 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature12 records

Partnerships

Three partnerships are on record, tiered supporting.

• TelefónicasupportingTechnology or IntegrationTechnology partner and collaborator for Face Center operations. Telefónica provides infrastructure and integration services supporting the centralized operations management system.
• ProsegursupportingTechnology or IntegrationSecurity services collaborator for Face Center. Prosegur provides security-related technology integration for the operations center.
• SIGMAsupportingTechnology or IntegrationTechnology collaborator for Face Center operations. SIGMA provides integration services for the centralized terminal management system.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• KAL ATM Software: Provider of ATM software and multivendor management solutions used by global banks. Comparable to ARPPA's banking software component, though focused on ATM rather than remote-agent terminal deployments.
• Auriga: Italian-headquartered provider of software solutions for ATMs and self-service banking, including remote-management and omnichannel banking platforms. Comparable to ARPPA's banking-vertical software layer with emerging presence in remote-service and video-banking capabilities.

Direct peers

• Diebold Nixdorf: Global leader in banking self-service technology (ATMs), POS terminals, and retail hardware/software. Competes with ARPPA in deploying terminals that combine hardware, software, and managed services for banks and retailers, with similar multi-vertical go-to-market.
• NCR Atleos: Spun off from NCR Corporation in 2023 to focus on ATM, self-service banking, and retail technology including POS terminals. Direct competitor to ARPPA in deploying self-service terminals for banking and retail, with global scale and broader customer base.
• Glory Global Solutions: Provider of cash handling, recycling, and banking automation solutions. Comparable to ARPPA's banking vertical offering automated cash/card transactions at terminals, though focused more on cash management than remote-agent service delivery.

Broad incumbents

• Cisco Systems: Global provider of networking, collaboration (Webex), and contact-center solutions enabling remote-agent delivery. Cisco's collaboration stack could serve as an enabling layer for remote-agent services comparable to ARPPA's terminal-and-agent platform, especially for software-only deployments.
• Verint Systems: Provider of customer engagement analytics, workforce engagement, and compliance solutions including AI-powered interaction analytics. Comparable to ARPPA's AI analytics module (NLP, sentiment, interaction evaluation) at the contact-center and customer-service quality layer.
• NICE Ltd: Enterprise software provider for customer service analytics, contact center, and financial crime/compliance. Comparable to ARPPA's combination of SAC Tools, AI analytics, and session-recording/quality-monitoring capabilities, though operating at global enterprise scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arppa-technologies

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARPPA TECHNOLOGIES UK LTD