Total Support Training Ltd

What Total Support Training Ltd does

Total Support Training Ltd is a UK-based, privately-held training provider operating as a trading name of Total Support Glass and Glazing Limited (Companies House 07235870), with a registered office in Hemel Hempstead, Hertfordshire, and training facilities in Hayes (London) and Milton Keynes. The company delivers vocational training and qualifications to the UK construction industry, with a specialist focus on glass and glazing — offering CSCS card training (including the online CSCS Labouring Card and a £85 CSCS card renewal service), NVQs in Construction, Glass and Glazing, and Management, short courses in three formats (remote, classroom, on-demand), and specialist courses such as CAB Curtain Walling Essential Knowledge and PAS 2030 Safety Essentials training bundles. Content is delivered through classroom instruction, on-site workplace assessment, and a 23-course on-demand online catalogue hosted via a partnership with VideoTile.

The core technology stack is a partnership-driven online learning platform: VideoTile provides video content, interactive assessments, and remotely proctored accredited exams via webcam, while GQA Qualifications enables direct CSCS card issuance for the glass and glazing sectors — a narrow but regulated capability. The business monetises primarily through per-course fees (£25–£249+ VAT) on a pay-as-you-go basis, supplemented by work-based NVQ assessment engagements (6–18 month completion cycles) and team training for construction employers. GTM is a hybrid direct-to-consumer and inside-sales model targeting individual construction workers seeking site access, PAS 2030 retrofit installers, and construction employers training their workforce. The company is family-controlled, with three Alderton family members in leadership (Sharon, Sam, Jon) alongside technical, sales, and administrative personnel; no external investors, funding rounds, or parent company relationships are evidenced.

Name

Total Support Training Ltd

Legal name

Total Support Glass and Glazing Limited

Website

https://totalsupport.org.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Total Support Training Ltd is a UK-based, family-owned construction training provider specialising in CSCS cards, NVQs, and glass-and-glazing qualifications, serving individual construction workers and employers through classroom, remote, and on-demand online courses delivered via GQA Qualifications and VideoTile partnerships.

Ownership category

akta.pro rank

Product category

Construction Training Services

NAICS

Technical and Trade Schools (6115), Educational Support Services (61171), Educational Support Services (6117)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Construction, Engineering & Skilled Trades Licensure Prep (EDAAANAL)

akta.pro secondary industries

Construction & Trades Licensure (Contractor, Electrician, Plumber, HVAC CE) (EDAAALAH), Credentialing, Certification Prep & Exam Training (BPACANAJ)

Keywords

• Construction training services
• CSCS card certification
• NVQ qualifications
• Vocational training
• Specialist glazing training

Headquarters

HQ city

Uxbridge

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Training Course Fees: Revenue from individual training courses including CSCS cards, NVQs, short courses, and specialist glazing training. Courses available in classroom, remote, and on-demand formats with per-course pricing.
2. Online Course Subscriptions/Access: On-demand online courses available for purchase and instant access through VideoTile platform. Individual course purchases ranging from £25-£150+ VAT.
3. CSCS Card Issuance: Direct CSCS card renewal services priced at £85.00 plus VAT. Partnership with GQA Qualifications enables card issuance for glass and glazing industries.
4. NVQ Qualifications: National Vocational Qualifications delivered through work-based assessments with flexible completion timeframes (6-18 months depending on level).
5. Classroom Training: In-person classroom-based training at physical locations including London (Hayes) and Milton Keynes, with courses like CAB Curtain Walling at £249.00 + VAT.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Total Support Training Ltd delivers construction industry training and qualification services, primarily CSCS card training and renewal, National Vocational Qualifications (NVQs), and specialist glazing training such as CAB Curtain Walling and Window and Door Installation. Courses are offered in classroom (London Hayes and Milton Keynes), remote, and on-demand online formats via the VideoTile partnership, with GQA Qualifications enabling direct CSCS card issuance for the glass and glazing sector.

Product overview

Total Support Training Ltd operates as a construction industry training provider offering a unified portfolio of vocational courses centered on CSCS card qualification pathways and specialist glazing training. The core offering comprises CSCS Labouring Card Training (classroom and online formats) and CSCS Card Renewal services, alongside NVQ Qualifications in Construction, Glass and Glazing, and Management disciplines delivered via on-site or remote assessment. Specialist training includes the CAB Curtain Walling Essential Knowledge one-day course and Level 1 Window and Door Installation Training. The On-Demand Learning suite provides 23 self-paced online courses via VideoTile partnership covering health, safety, and compliance topics. The PAS 2030 Safety Essentials Training Bundle packages accredited safety courses for retrofit projects. Short Courses are available in Remote, Classroom, and On-Demand formats. Bespoke Training allows customized programs at client premises. GQA Qualifications partnership enables direct CSCS card issuance.

Differentiator

Problem solved

Functional benefit

Products and services

• CSCS Labouring Card Training Training programme that prepares individuals for the CSCS Labouring Card, required for working as a labourer on UK construction sites. Available in both classroom-based and online formats through the VideoTile partnership.
• CSCS Card Renewal Renewal service for existing CSCS cards priced at £85.00 plus VAT, allowing cardholders to maintain site access without retaking full qualifications.
• NVQ Qualifications National Vocational Qualifications in Construction, Glass and Glazing, and Management disciplines, delivered via on-site assessment (assessor visits workplace) or remote assessment (evidence submission via email). Partnership with GQA Qualifications enables direct CSCS card issuance.
• CAB Curtain Walling Essential Knowledge One-day classroom course providing an introduction to curtain walling systems. Approved by CAB (Constructors' Advisory Board) and GQA Qualifications, leading to the CAB Curtain Walling Installers CSCS Q-Card. Priced at £249.00 plus VAT.
• Level 1 Window and Door Installation Training Entry-level training course for individuals new to the construction industry, focusing on installation skills for windows and doors.
• On-Demand Learning Courses Suite of 23 online self-paced courses delivered through the VideoTile platform, covering health and safety (Asbestos Awareness, Fire Safety, Manual Handling, Working at Height, Working in Confined Spaces), construction compliance (CDM Awareness, COSHH, PPE) and workplace safety topics. Prices range from £25-£75 plus VAT with durations from 25-220 minutes, approved by IIRSM, RoSPA, CPD, IOSH, IATP and IFE.
• Short Courses Condensed training programmes available in three formats: Remote (tutor-led via online portal), Classroom (tutor-led at physical locations) and On-Demand (self-guided via VideoTile portal).
• Online CSCS Labouring Card Course Fully online route to the CSCS Green Labourers Card via the VideoTile platform, combining a Level 1 Health and Safety in a Construction Environment course with an accredited online exam. Requires webcam, microphone, speakers, Google Chrome and photo ID; takes approximately 3-5 hours. Priced at £120 plus VAT (reduced from £150).
• PAS 2030 Safety Essentials Training Bundle Bundle of accredited safety courses required for PAS 2030 retrofit projects, including Asbestos Awareness (IATP Approved), Manual Handling (IIRSM, CPD and IOSH Approved), Working at Height (RoSPA Approved) and an optional Working in Confined Spaces add-on (IIRSM and IOSH Approved). Sold via the VideoTile portal with certificates for workforce records and audits, bulk/team pricing available on request.
• Bespoke Training Customised training programmes tailored to specific company or individual requirements, which can be conducted at customer premises if suitable facilities are available.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• GQA QualificationscoreStrategic or Co-development PartnerPartnership with GQA Qualifications enables Total Support Training to issue CSCS cards directly for the glass and glazing industries. GQA is the only organisation issuing CSCS cards for these sectors and also issues CSCS Q-cards for all other CSCS qualifications.
• VideoTilecoreTechnology or IntegrationPartnership with VideoTile delivers online course platform with video content, assessments, and accredited exam proctoring. Online courses available for instant purchase and access through VideoTile portal.
• CITBminorChannel Partner/ Reseller/ DistributorPartnership enables CSCS card processing through CITB. Company offers alternative direct card issuance through GQA Qualifications partnership.
• CAB (Constructional Aluminium Bonding)coreStrategic or Co-development PartnerCAB Curtain Walling Essential Knowledge course created with assistance of UK leading Aluminium Systems Companies via the CAB Training Committee, with support of GQA Qualifications. Course offers mandatory module leading to CAB Curtain Wall Installers CSCS Card.
• RoSPA (Royal Society for the Prevention of Accidents)minorStrategic or Co-development PartnerMultiple courses approved by RoSPA including Working at Height, Working Safely, Asbestos Awareness, Fire Safety courses. RoSPA approval provides industry accreditation for safety training.
• IIRSM (International Institute of Risk & Safety Management)minorStrategic or Co-development PartnerMultiple courses approved by IIRSM including Manual Handling, Electrical Safety, Emergency First Aid, Behavioural Safety and others. IIRSM approval provides professional recognition for risk and safety training.
• IATP (Independent Asbestos Training Providers)minorStrategic or Co-development PartnerAsbestos Awareness course approved by IATP. IATP approval meets regulatory requirements for asbestos training.
• IOSH (Institution of Occupational Safety and Health)minorStrategic or Co-development PartnerManual Handling course approved by IOSH alongside IIRSM and CPD. IOSH approval provides professional recognition for occupational safety training.
• CPD (Continuing Professional Development)minorStrategic or Co-development PartnerMultiple courses carry CPD certification including Manual Handling, Fire Marshal, Banksman Training, Drug and Alcohol Awareness, and others. CPD certification enables professional development credits.
• IFE (Institution of Fire Engineers)minorStrategic or Co-development PartnerBasic Fire Safety Awareness course approved by IFE alongside RoSPA and CPD. IFE approval provides professional recognition for fire safety training.
• West Yorkshire CollegesminorStrategic or Co-development PartnerListed as partner/colleague on website homepage. Nature of relationship appears to be industry collaboration or referral network.
• Building Our SkillsminorStrategic or Co-development PartnerListed as partner/colleague on website homepage. Skills-focused organisation in the construction/building sector.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Astutis: UK-based health, safety and environmental training provider offering IOSH, NEBOSH and construction safety courses via eLearning and classroom. Comparable in course catalogue overlap, accreditation stacking, and self-serve online access for individual learners and corporate clients.
• CPD Online College: UK-based online provider of CPD-accredited health and safety short courses (asbestos, manual handling, fire safety, working at height). Directly comparable as an on-demand competitor in the same £25-£75 price band, with similar self-serve video-based delivery and multi-body approvals.
• 3B Training: UK training provider offering NEBOSH, IOSH, CITB SMSTS, CSCS and construction safety courses via classroom and online formats. Highly comparable in target buyer (construction workers and employers), regulatory positioning, and product bundling around recognised safety qualifications.
• Essential Site Skills: UK provider of construction-focused safety, health, and CSCS-related training delivered through classroom, online and on-site formats. Directly comparable in customer base (construction workers and employers), product mix (CSCS, NVQs, short safety courses), and multi-format delivery model.

Broad incumbents

• RoSPA (Royal Society for the Prevention of Accidents): UK safety charity that approves and delivers its own suite of workplace safety training (Working at Height, Asbestos Awareness, Fire Safety, etc.). Comparable as an accreditation body that also acts as a training provider for many of the same courses Total Support Training sells.
• CITB (Construction Industry Training Board): Statutory UK industry training board for construction, running the National Construction College and setting standards for CSCS. Comparable as the broad incumbent that anchors the same CSCS testing and Health & Safety test pathway that Total Support Training routes learners through.
• NOCN Group: UK Awarding Organisation and end-point assessment organisation offering vocational qualifications across construction and other sectors. Comparable as an awarding/qualifications body operating in the same NVQ and apprenticeship training ecosystem.
• British Safety Council: Long-established UK health and safety training and qualification body offering IOSH, NEBOSH and bespoke workplace safety courses. Comparable as a broader incumbent operating in the same accreditation and corporate-training space with overlapping course content.

Regional players

• Glass and Glazing Federation (GGF): UK trade association for the glass and glazing industry that runs training and competency schemes for its members. Comparable as the sector-specific body that shapes training standards and provides an alternative training pathway to Total Support Training's specialist offerings.

Emerging players

• GQA Qualifications: UK Awarding Organisation that issues CSCS cards for the glass and glazing sector and partners with Total Support Training. Comparable as the regulated credential issuer in the same sub-sector, and a partial overlap because it could choose to deliver training directly rather than through partner centres.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/_TotalSupport
• Facebookfacebook.com/TotalSupportTraining
• LinkedInlinkedin.com/company/totalsupporttraining
• Instagraminstagram.com/totalsupporttraining

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Support Training Ltd