What Presbyterian Support (northern) does

Presbyterian Support Northern (PSN) is a New Zealand charitable organisation founded in 1884 and headquartered in Auckland, delivering integrated social, health, disability, aged care, family violence, and mental health support services across the upper North Island (Taupō to Whangārei). The portfolio is organised into four wholly-owned operating service lines — Enliven (home support, day services, and individualised funding for older people and people with disabilities), Family Works (counselling, social work, parenting support, and family violence prevention), Lifeline (free and confidential mental health crisis helpline), and Shine (specialist family violence services including safety planning, advocacy, and safe houses) — alongside the Communities Feeding Communities food security initiative in Puketāpapa. Services are delivered via in-person social work, home-based support, school-based delivery (96 schools via the SWiS programme, 2,981 children served in the year to 31 March 2025), helplines, and community channels, and are provided free to end users. PSN's technology stack is described as a "social services delivery platform" with no proprietary AI/ML, API surface, or app layer disclosed.

PSN generates revenue through three streams: government contracts (funding Enliven home-based support and Family Works social services, with most contracts lacking CPI adjustments), public donations (Lifeline is funded entirely outside government, relying on community donations and PSN's operations budget), and charitable grants (including a recent $55,000 grant for specialised home-based support training equipment). The model is therefore not transactional pricing but a hybrid charity and contracted-services model, with services free at the point of delivery and funding risk concentrated in multi-year government contracts that do not fully track inflation.

The organisation is independent from the Presbyterian Church despite its name, registered under Charities Number CC21532, governed by an internal leadership team under Chief Executive Shaun Greaves (Kaiwhakahaere Mātua), with General Manager Social Services Grenville Hendricks overseeing Family Works, Lifeline, and Shine, and Service Evaluation Manager Dr Lauren Donnan leading impact measurement. In March 2026, PSN consolidated three previously separate central Auckland sites into a single new head office at 205 Great South Rd, Greenlane. Documented social impact includes $112.4 million in annual social value generated by Enliven services and $3.50 of social value per $1 invested in SWiS, both derived from SROI analysis.

Name

Presbyterian Support (northern)

Legal name

Presbyterian Support Northern

Website

https://psn.org.nz

Company type

Private

Founded year

1884

Operating status

Operating

Short description

Presbyterian Support Northern is an Auckland-based New Zealand charity, founded in 1884, providing integrated social, health, disability, aged care, family violence, and mental health services across the upper North Island via its Enliven, Family Works, Lifeline, Shine, and Communities Feeding Communities service lines.

Ownership category

akta.pro rank

Product category

Community Social and Health Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Domestic Violence & Abuse Support Services (BPAGAEAD), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Community social services
• Disability support services
• Mental health crisis support
• Family violence prevention
• Home-based elderly care

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Contracts: Government contracts fund core services including Enliven home-based support and Family Works social services. Most government contracts do not include CPI adjustments, meaning income does not keep pace with annual cost increases.
2. Public Donations: Lifeline mental health helpline is funded entirely through community donations and PSN's operations budget, with no government funding. Donations also support other services.
3. Charitable Grants: PSN secures grants from charitable foundations and trusts, such as a $55,000 grant for specialised training equipment for home-based support workers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Presbyterian Support Northern delivers social, health, disability, aged care, family violence, and mental health support services across the upper North Island of New Zealand through five service lines: Enliven (home-based support and day services for older people and people with disabilities), Family Works (counselling, social work, and family violence prevention), Lifeline (mental health crisis helpline), Shine (specialist family violence services), and Communities Feeding Communities (food insecurity initiative). Services are provided free to end users and funded through government contracts, public donations, and charitable grants.

Product overview

Presbyterian Support Northern operates as a unified social and health services organization delivering multiple interconnected programs. The portfolio comprises Enliven (health and disability support services), Family Works (social services for families and children), Lifeline (mental health crisis helpline), Shine (family violence services), and Communities Feeding Communities (food insecurity initiative). These services are delivered throughout the upper North Island of New Zealand, with support functions centralized at the Greenlane head office.

Differentiator

Problem solved

Functional benefit

Brands

• Enliven: Maximizes independence of older people and those living with disabilities through a range of home support and community services.
• Family Works
• Lifeline
• Shine
• Communities Feeding Communities

Products and services

• Enliven Enliven is a health and disability service line of Presbyterian Support Northern that maximises the independence of older people and those living with disabilities through a range of home support and community services, including home-based support, day services, and individualised funding. Services are free to end users and funded through government contracts and grants.
• Family Works Family Works is a social services programme of Presbyterian Support Northern delivering counselling, social work, group programmes, parenting support, and family violence prevention to support children, families and whānau, including the Social Workers in Schools (SWiS) service in 96 schools across the upper North Island.
• Lifeline Lifeline is a free and confidential mental health crisis helpline operated by Presbyterian Support Northern, providing phone and text support for people experiencing emotional distress, including relationship problems, mental health concerns, grief, abuse, bullying, loneliness, and self-harm or suicide. It includes the Lifeline Helpline, Suicide Crisis Helpline, and Warmline, and is funded entirely through community donations (with temporary government funding to June 2027).
• Shine Shine is a specialist family violence service provider operated by Presbyterian Support Northern, helping adult and child victims through safety planning, advocacy, safe houses, and the Shine helpline, and supporting users of violence who want to change. PSN also runs DVFREE workplace training and Shine RESPOND family violence response training programmes.
• Communities Feeding Communities (CFC) Communities Feeding Communities is an initiative of Presbyterian Support Northern dedicated to addressing food insecurity and community cohesion in the Puketāpapa (Mount Roskill) area through food parcels and community meals.

Quantifiable outcome

• $3.50 social value created per $1 invested in Social Workers in Schools service
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Citizens Advice Bureau New Zealand: National network providing free social services advice, information, and referral support to individuals and families — partially comparable to PSN's Family Works social services and community navigation functions.

Direct peers

• Presbyterian Support Central: Sister Presbyterian Support organization covering the lower North Island and South Island of New Zealand, providing comparable social, health, and disability services under a similar operating model and brand heritage.
• Methodist Mission Northern: Northern New Zealand Methodist social services charity delivering food, social, and community support services across the Auckland region with comparable operating model to PSN's faith-rooted social services portfolio.
• Age Concern New Zealand: National charity supporting older people through advocacy, elder abuse prevention, and community connection services — directly comparable to PSN's Enliven aged-care services and overlapping mission around elderly wellbeing.
• CCS Disability Action: National disability support organization providing individualised funding, advocacy, and community inclusion services — directly comparable to PSN's Enliven individualised funding and disability support offerings for similar client populations.
• Auckland City Mission: Auckland-based charitable social services provider delivering food support, social services, and community outreach to vulnerable populations — directly overlapping with PSN's Family Works, Communities Feeding Communities, and Lifeline-type services in the same region.
• Women's Refuge New Zealand: National family violence support organization operating safe houses and advocacy for victims — directly comparable to PSN's Shine family violence service line in mission, service delivery, and target population.

Broad incumbents

• St John New Zealand: Large national community services organization delivering health, ambulance, and community programs across New Zealand — overlapping with PSN's Enliven health services and broader community health mission at significantly larger national scale.
• Salvation Army New Zealand: Large faith-based charity operating nationwide social services including family violence support, foodbanks, addiction services, and community outreach — directly comparable to PSN's Shine, Communities Feeding Communities, and Family Works offerings at greater national scale.

Regional players

• Lifeline Australia: Australian crisis support helpline providing 24/7 mental health telephone support — directly comparable to PSN's Lifeline service in model and offering, with cross-Tasman brand heritage alignment, though serving the Australian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/presbyterian-support-northern

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Presbyterian Support (northern)