Town Of Norfolk
The Town of Norfolk, MA is an independent municipal government providing public safety, public works, utilities, permitting, recreation, library, and civic services to the residents and businesses of Norfolk, Massachusetts through a multi-vendor digital service portal.
- Company typePrivate
- Founded1870
- HeadquartersNorfolk, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Town Of Norfolk does
The Town of Norfolk, Massachusetts is an independent municipal government serving the residents, businesses, and property owners of Norfolk, MA in Norfolk County. Operating under Massachusetts General Laws and governed by an elected Select Board with a Town Administrator, it delivers the full spectrum of municipal services through dedicated departments — Police, Fire, Public Works (including water and recycling), Building, Land Use/Planning, Library, Recreation, Senior Center, Treasurer/Collector, Assessors, Town Clerk, Animal Control, Facilities, Finance, Human Resources, and Information & Technology — supported by 18+ elected and appointed boards and committees.
Its digital front door is the norfolkmass.gov website, built on the Revize CMS platform with multilingual support across 70+ languages, and integrates a multi-vendor civic technology stack: CitizenServe for online permit applications (building, electric, plumbing, gas, sheet metal); AxisGIS and VGSI for GIS property mapping and assessor data; UnipayGold and Kelley & Ryan for online tax, water, excise, parking, and vital records payments; ClearGov for financial transparency; MUNIS (Tyler Hub) for financial management; E-Notify and BBC Portal for resident and emergency alerts; SAILS for library network automation; SolrenView for municipal solar monitoring; and Zoom plus NCTV/YouTube for hybrid and broadcast civic meetings.
The town funds operations through property taxes, motor vehicle excise, water/sewer user fees, and departmental fees — exemplified by Fire Department Inspectional Fees of $50 per inspection (smoke/CO, oil burner, sprinkler, tank) and $20 for plan reviews, per the 2007 fee schedule. It serves two primary customer segments: (1) Town Residents, who access public safety, utilities, recreation, library, senior services, voting, and licensing, and (2) Local Businesses, who use permitting, licensing, zoning, and economic development resources. There is no traditional revenue model, funding round, or commercial product — the entity is a non-profit municipal government serving its single jurisdictional market.
Town Of Norfolk firmographics
Firmographics- Name
- Town Of Norfolk
- Legal name
- Town of Norfolk, Massachusetts
- Website
- https://norfolkmass.gov
- Company type
- Private
- Founded year
- 1870
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- The Town of Norfolk, MA is an independent municipal government providing public safety, public works, utilities, permitting, recreation, library, and civic services to the residents and businesses of Norfolk, Massachusetts through a multi-vendor digital service portal.
- Ownership category
- akta.pro rank
Where Town Of Norfolk is headquartered
LocationHeadquarters
- HQ city
- Norfolk
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Town Of Norfolk business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Fire Department Inspection Fees |
Distribution channels4 records
Marketing channels5 records
Town Of Norfolk product offering
Product offeringCore offering
The Town of Norfolk is a municipal government entity that administers local public services to its residents and businesses. Its core offerings include public safety (Police, Fire), public works (water supply, roads, recycling), land use and building permitting, library services, recreation and senior programs, tax collection and online bill payment, and civic engagement through hybrid public meetings and digital alert subscriptions.
Product overview
Town of Norfolk, MA operates a unified municipal government website portal providing integrated digital services across all town departments. The platform offers a comprehensive suite of online services including a CitizenServe-powered permit application system for building, electrical, plumbing, gas, and sheet metal permits; interactive GIS mapping through AxisGIS and VGSI for property information and zoning; online payment processing for taxes, water bills, and fees via UnipayGold; the E-Notify alert subscription system for resident communications; and emergency notification services via BBC Portal. Additional digital services include public meeting management through mytowngovernment.org, fire inspection scheduling, police traffic services, water utility management, and library services integrated with the SAILS network. The website is built on the Revize CMS platform and provides multilingual support in over 50 languages for broad community accessibility.
Differentiator
Problem solved
Functional benefit
Products and services
- Town Website (norfolkmass.gov) Official municipal website providing access to town services, department information, online payments, permit applications, meeting schedules, news, and community resources, built on Revize CMS with multilingual support.
- Online Permit Applications Digital permitting system for building, electrical, plumbing, gas, and sheet metal permits via the CitizenServe portal, enabling residents and contractors to submit applications, schedule inspections, and track permit status.
- GIS Maps Interactive geographic information system providing property viewer, zoning maps, trail maps, conservation land maps, and assessor property record cards via AxisGIS and VGSI.
- Online Payments Digital payment platform for motor vehicle excise taxes, parking tickets, real estate taxes, water bills, and birth/death/marriage certificates via UnipayGold and Kelley & Ryan processors.
- E-Notify Alerts
Companies that use Town Of Norfolk
Customer profileSegments2 records
Ideal customer profiles2 records
Town Of Norfolk technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Town Of Norfolk partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights5 records
Town Of Norfolk competitors and assessment
Company assessmentMarket position
Weaknesses4 records
Competitive moat4 records
Customer concentration
Town Of Norfolk social profiles
Digital presenceTown Of Norfolk compliance and trust
Trust signalCompliance2 records
Town Of Norfolk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Town Of Norfolk leadership team
Management profileNumber of profiles
Profiles3 records
Town Of Norfolk subsidiaries and ownership
Company hierarchySubsidiaries19 records
Town Of Norfolk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Town Of Norfolk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Town Of Norfolk
What does Town Of Norfolk do?
The Town of Norfolk is a municipal government entity that administers local public services to its residents and businesses. Its core offerings include public safety (Police, Fire), public works (water supply, roads, recycling), land use and building permitting, library services, recreation and senior programs, tax collection and online bill payment, and civic engagement through hybrid public meetings and digital alert subscriptions.
Is Town Of Norfolk a public or private company?
Town Of Norfolk is a private company. It is classified as state government owned and is currently operating.
When was Town Of Norfolk founded?
Town Of Norfolk was founded in 1870. It employs 51 to 100 people.
Where is Town Of Norfolk based?
Town Of Norfolk is headquartered in Norfolk, United States, in the North America region.
Does Town Of Norfolk have an API?
No public API is recorded for Town Of Norfolk.