Town Of Norfolk

What Town Of Norfolk does

The Town of Norfolk, Massachusetts is an independent municipal government serving the residents, businesses, and property owners of Norfolk, MA in Norfolk County. Operating under Massachusetts General Laws and governed by an elected Select Board with a Town Administrator, it delivers the full spectrum of municipal services through dedicated departments — Police, Fire, Public Works (including water and recycling), Building, Land Use/Planning, Library, Recreation, Senior Center, Treasurer/Collector, Assessors, Town Clerk, Animal Control, Facilities, Finance, Human Resources, and Information & Technology — supported by 18+ elected and appointed boards and committees.

Its digital front door is the norfolkmass.gov website, built on the Revize CMS platform with multilingual support across 70+ languages, and integrates a multi-vendor civic technology stack: CitizenServe for online permit applications (building, electric, plumbing, gas, sheet metal); AxisGIS and VGSI for GIS property mapping and assessor data; UnipayGold and Kelley & Ryan for online tax, water, excise, parking, and vital records payments; ClearGov for financial transparency; MUNIS (Tyler Hub) for financial management; E-Notify and BBC Portal for resident and emergency alerts; SAILS for library network automation; SolrenView for municipal solar monitoring; and Zoom plus NCTV/YouTube for hybrid and broadcast civic meetings.

The town funds operations through property taxes, motor vehicle excise, water/sewer user fees, and departmental fees — exemplified by Fire Department Inspectional Fees of $50 per inspection (smoke/CO, oil burner, sprinkler, tank) and $20 for plan reviews, per the 2007 fee schedule. It serves two primary customer segments: (1) Town Residents, who access public safety, utilities, recreation, library, senior services, voting, and licensing, and (2) Local Businesses, who use permitting, licensing, zoning, and economic development resources. There is no traditional revenue model, funding round, or commercial product — the entity is a non-profit municipal government serving its single jurisdictional market.

Name

Town Of Norfolk

Legal name

Town of Norfolk, Massachusetts

Website

https://norfolkmass.gov

Company type

Private

Founded year

1870

Operating status

Operating

Headcount range

51–100 employees

Short description

The Town of Norfolk, MA is an independent municipal government providing public safety, public works, utilities, permitting, recreation, library, and civic services to the residents and businesses of Norfolk, Massachusetts through a multi-vendor digital service portal.

Ownership category

akta.pro rank

Headquarters

HQ city

Norfolk

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

The Town of Norfolk is a municipal government entity that administers local public services to its residents and businesses. Its core offerings include public safety (Police, Fire), public works (water supply, roads, recycling), land use and building permitting, library services, recreation and senior programs, tax collection and online bill payment, and civic engagement through hybrid public meetings and digital alert subscriptions.

Product overview

Town of Norfolk, MA operates a unified municipal government website portal providing integrated digital services across all town departments. The platform offers a comprehensive suite of online services including a CitizenServe-powered permit application system for building, electrical, plumbing, gas, and sheet metal permits; interactive GIS mapping through AxisGIS and VGSI for property information and zoning; online payment processing for taxes, water bills, and fees via UnipayGold; the E-Notify alert subscription system for resident communications; and emergency notification services via BBC Portal. Additional digital services include public meeting management through mytowngovernment.org, fire inspection scheduling, police traffic services, water utility management, and library services integrated with the SAILS network. The website is built on the Revize CMS platform and provides multilingual support in over 50 languages for broad community accessibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Town Website (norfolkmass.gov) Official municipal website providing access to town services, department information, online payments, permit applications, meeting schedules, news, and community resources, built on Revize CMS with multilingual support.
• Online Permit Applications Digital permitting system for building, electrical, plumbing, gas, and sheet metal permits via the CitizenServe portal, enabling residents and contractors to submit applications, schedule inspections, and track permit status.
• GIS Maps Interactive geographic information system providing property viewer, zoning maps, trail maps, conservation land maps, and assessor property record cards via AxisGIS and VGSI.
• Online Payments Digital payment platform for motor vehicle excise taxes, parking tickets, real estate taxes, water bills, and birth/death/marriage certificates via UnipayGold and Kelley & Ryan processors.
• E-Notify Alerts

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat4 records

Customer concentration

• YouTubeyoutube.com/user/NorfolkCable
• Facebookfacebook.com/NorfolkMa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Norfolk