Fugee Assist /Aide Réfugiés

What Fugee Assist /Aide Réfugiés does

Réfugiés.info is a French collaborative web platform operated as a public service under the beta.gouv.fr/DINUM program (Direction Interministérielle du Numérique). Its core function is to map and explain administrative procedures and support services for refugees and asylum seekers in France, addressing a well-documented information-access gap faced by newly arrived populations. The platform organizes information across 10 integration themes and currently maintains 230+ validated content sheets (fiches), with 725 sheets updated in 2025. Content is delivered in 7 languages to serve a multilingual refugee population and the social workers, integration professionals, and volunteers who assist them.

The platform's product surface combines a public-facing informational website with a mobile application, a commenting system enabling user feedback on individual content sheets, an integrated search engine, a newsletter function, and SSO (single sign-on) capability for partner organizations. Translation is crowdsourced through a volunteer translator community, with Google Translate used to produce initial draft translations that are subsequently reviewed and validated by human editors. In 2025, the platform completed a technical modernization migrating to the DSFR (Design System de l'État Français) design system, aligning the user experience with broader French government digital standards. The platform also publishes localized guides through partnerships and has expanded into adjacent thematic areas, including the October 2025 launch of 3 health-focused guides.

Réfugiés.info operates as a free public service with no direct revenue model. Sustainability is anchored in its designation under the French state's beta.gouv.fr program and reinforced by editorial and training partnerships with major NGOs (including UNCCAS and France Terre d'Asile) and government agencies (including France Travail, Ofpra, DGEF, and DILA). A professional training program has reached 1,800+ integration workers, embedding the platform as a reference tool within the French refugee-support ecosystem. In 2025, the platform was formally recognized as a Service Numérique à l'Impact National, institutionalizing its role within the French government's digital public-service portfolio.

Name

Fugee Assist /Aide Réfugiés

Legal name

Réfugiés.info

Website

https://help.refugies.info

Company type

Private

Operating status

Operating

Short description

Réfugiés.info is a French collaborative web platform under beta.gouv.fr/DINUM that provides refugees and integration professionals with multilingual, simplified information on administrative procedures and support services across 10 integration themes in 7 languages.

Ownership category

akta.pro rank

Product category

Refugee Support Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Educational Support Services (611710)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Refugee Reception & Registration (BPADAHAA), Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI)

Keywords

• Refugee support platform
• Multilingual translation services
• Administrative procedure guides
• Digital public service
• Integration support programs

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Markets served

GTM type

B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Public Funding: Réfugiés.info is part of the beta.gouv.fr program from the Direction interministérielle du numérique (DINUM), indicating government funding as a service numérique à impact national. The platform is free for all users.
2. Partnership Programs: Editorial partnerships with government agencies (France Travail, Ofpra, DGEF, ministère des Sports, DILA) and NGOs (JRS France) for content creation and updates. These partnerships support the non-profit mission of providing free information to refugees.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Fugee Assist /Aide Réfugiés provides a free, multilingual collaborative web platform that publishes verified information about French administrative procedures and support structures for refugees and beneficiaries of international protection. The service combines procedural guides (fiches démarches), descriptions of support devices (fiches dispositifs), and a translation workflow system covering 7 languages to address the information-access gap faced by newly arrived refugees in France.

Product overview

Réfugiés.info is a collaborative web platform serving as a national cartography of support programs and administrative procedures for refugees in France. The platform consists of the main Réfugiés.info website offering searchable 'Fiches Dispositifs' (support program sheets) and 'Fiches Démarches' (administrative procedure guides), complemented by a built-in collaborative translation interface that enables volunteer translators to make content available in multiple languages. The platform also includes user account management, structure/organization management tools, and a Crisp Knowledge-powered help center. Content is organized around 10 key integration themes including housing, French language learning, employment, health, and administration, with advanced search filters by department, beneficiary profile, French language level, and translation availability. The platform was recognized as a national impact digital service in 2025 and serves both refugees directly and the professionals who support them.

Differentiator

Problem solved

Functional benefit

Products and services

• Réfugiés.info Multilingual Web Platform

Quantifiable outcome

• 1800+ professionals trained on the platform
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core, flagship and minor.

• beta.gouv.fr / DINUM (Direction interministérielle du numérique)coreStrategic or Co-development Partner · 1 January 2025Réfugiés.info joined the beta.gouv.fr program as one of 30 services numériques à impact national, indicating deep government integration and public service mission alignment.
• France TravailflagshipStrategic or Co-development PartnerEditorial partnership for providing updated content on employment-related administrative procedures and professional integration devices.
• Ofpra (Office français de protection des réfugiés et apatrides)flagshipStrategic or Co-development PartnerEditorial partnership for refugee protection-related content and procedure updates.
• JRS France (Jesuit Refugee Service)flagshipStrategic or Co-development PartnerEditorial partnership for content creation and updates on refugee support services.
• UNCCAS (Union Nationale des Centres Communaux d'Action Sociale)flagshipGTM or Marketing PartnerTraining partnership for training social workers and municipal action center professionals on refugee integration resources available through the platform.
• Fédération des acteurs de la solidaritéflagshipGTM or Marketing PartnerTraining partnership for solidarity sector professionals to use the platform for orienting refugees toward appropriate support devices.
• France Terre d'AsileflagshipGTM or Marketing PartnerTraining and editorial partnership providing content updates and professional training sessions on refugee integration.
• France HorizonminorGTM or Marketing PartnerTraining partner for professional development on refugee integration resources.
• Hub du SudminorGTM or Marketing PartnerRegional training partner for the southern France region, delivering professional training sessions.
• DGEF (Délégation Générale à l'Emploi et à la Formation Professionnelle)flagshipStrategic or Co-development PartnerGovernment editorial partner for employment and vocational training content.
• Ministère des SportsminorStrategic or Co-development PartnerGovernment editorial partner for sports-related integration programs and activities.
• DILA (Direction de l'Information Légale et Administrative)flagshipStrategic or Co-development PartnerGovernment editorial partner providing official administrative information updates.
• Comité de la démarche accessible (CDA)flagshipStrategic or Co-development PartnerNetwork of volunteer contributors and professionals who collaboratively create administrative procedure sheets (fiches démarches) for the platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Forum Réfugiés: French association supporting asylum seekers and refugees with legal aid, accommodation and integration programs. Comparable as a national-scope French refugee-support operator offering overlapping orientation, procedural guidance and professional training services.
• France Terre d'Asile: Major French NGO providing refugee reception, asylum support and integration services. Directly comparable as both a content/training partner of Réfugiés.info and an operator of overlapping digital and in-person refugee-support services in France.
• HIAS: International Jewish refugee aid agency providing legal, resettlement and integration services with a growing digital self-help platform. Comparable as a refugee-focused organization operating multilingual digital tools for asylum seekers and beneficiaries of protection.
• JRS France (Jesuit Refugee Service): French branch of an international Jesuit network providing refugee welcome, integration support and accompaniment. Listed as an editorial partner of Réfugiés.info and a direct peer offering similar asylum/refugee assistance services in France.
• Refugee.Info: Multilingual digital platform providing country-specific information to refugees and asylum seekers across Europe and beyond. Closely comparable as a content-first digital refugee-onboarding service with similar translation, geographic filtering and admin-procedure orientation.

Emerging players

• Welcoming America: U.S.-based nonprofit building welcoming communities for immigrants and refugees through digital resource hubs and program design. Comparable as an emerging player developing standardized digital onboarding and integration content for refugees.
• Tent Foundation: Non-profit coalition mobilizing corporate support for refugee employment and integration. Comparable as an emerging player building digital infrastructure connecting refugees to integration services, particularly around employment — a key theme covered by Réfugiés.info.

Broad incumbents

• International Organization for Migration (IOM): UN-related agency operating global migration and integration programs including digital services for migrants and displaced populations. Comparable as a broad incumbent with multilingual digital onboarding and orientation tools.
• Emmaüs France: Large French solidarity federation supporting vulnerable populations including refugees through housing, integration and accompaniment programs. Comparable as a broader French social-services incumbent with overlapping beneficiary support missions.
• UNHCR (UN Refugee Agency) – Digital Tools: Global UN agency providing refugee protection and digital self-help tools (e.g., Help site, refugee status determination tools). Comparable as a larger incumbent offering multilingual digital information services to refugees across multiple countries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fugee Assist /Aide Réfugiés