The United Way of Lackawanna & Wayne County
The United Way of Lackawanna & Wayne County is a Scranton-based 501(c)(3) nonprofit operating as United Way Lackawanna, Wayne & Pike that delivers social services, including 2-1-1 information and referral, VITA tax help, energy and emergency assistance, and senior benefits counseling, to residents of Lackawanna, Wayne, and Pike Counties.
- Company typePrivate
- Founded1921
- HeadquartersScranton, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What The United Way of Lackawanna & Wayne County does
The United Way of Lackawanna & Wayne County is a 501(c)(3) nonprofit charitable organization headquartered in Scranton, Pennsylvania, operating under the trade name United Way Lackawanna, Wayne & Pike. It traces its institutional roots to 1921 and serves residents across Lackawanna, Wayne, and Pike Counties with a portfolio of social-service and information-and-referral programs. Core offerings include a 2-1-1 Helpline for community information and referral, VITA free tax preparation, Energy Assistance and Emergency Assistance utilities and crisis aid, PA MEDI Medicare counseling, a food pantry finder, and member-benefit integrations with SingleCare and Benefits.gov. The organization also convenes the Age Friendly Lackawanna collaborative across 30 community organizations and runs signature fundraising and programming such as the Mike Munchak Charity Golf Classic, Gift of Warmth, and Dolly Parton's Imagination Library.
The underlying technology stack is modest and service-oriented: a public website routing residents to program pages, the federally supported 2-1-1 information and referral system, partner integrations with SingleCare (prescription discounts) and Benefits.gov (benefits navigation), and operational tools supporting VITA and PA MEDI counseling workflows. There is no evidence of proprietary platform development or AI-driven tooling in the disclosed inputs; the architecture reflects the standard United Way chapter model of aggregating vetted partner services behind a single community-facing front door rather than building custom technology products.
The business model is nonprofit fundraising and grant-funded service delivery: revenue is generated through workplace giving campaigns, corporate and individual donations, special events (notably the annual Mike Munchak Charity Golf Classic), and likely federal and state pass-through grants that fund programs such as VITA, Energy Assistance, and PA MEDI. The go-to-market is community-embedded rather than commercial, with the United Way functioning as a trusted intermediary between donors, agency partners, and residents needing services. Headcount sits in the 11-50 employee range and no audited financial figures are publicly disclosed in the input materials.
The United Way of Lackawanna & Wayne County firmographics
Firmographics- Name
- The United Way of Lackawanna & Wayne County
- Legal name
- United Way Lackawanna, Wayne & Pike
- Website
- https://uwlc.net
- Company type
- Private
- Founded year
- 1921
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The United Way of Lackawanna & Wayne County is a Scranton-based 501(c)(3) nonprofit operating as United Way Lackawanna, Wayne & Pike that delivers social services, including 2-1-1 information and referral, VITA tax help, energy and emergency assistance, and senior benefits counseling, to residents of Lackawanna, Wayne, and Pike Counties.
- Ownership category
- akta.pro rank
The United Way of Lackawanna & Wayne County industry classification
Industry- Product category
- Community and Human Services
- NAICS
- Individual and Family Services (6241), Emergency and Other Relief Services (62423), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Financial Assistance & Benefits Navigation Services (BPAGAEAK)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGACAD), Community Centers & Neighborhood Support Services (BPAGAEAL)
Keywords
Where The United Way of Lackawanna & Wayne County is headquartered
LocationHeadquarters
- HQ city
- Scranton
- HQ country
- United States
- HQ region
- North America
Markets served
The United Way of Lackawanna & Wayne County business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others, Marketing or Sales, Infrastructure
Revenue model
- Donations and Fundraising Campaigns: The organization conducts volunteer fundraising campaigns to generate donations from individuals, businesses, and organizations in the community. These funds are used to support agency partners and fund direct community programs addressing economic mobility, education, and health.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
The United Way of Lackawanna & Wayne County product offering
Product offeringCore offering
The organization operates as a community-based 501(c)(3) nonprofit that mobilizes donations, volunteers, and partner agencies to deliver social services across Lackawanna, Wayne, and Pike Counties in northeastern Pennsylvania. Core offerings include a 24/7 information and referral helpline (2-1-1), free tax preparation through VITA, energy assistance, emergency assistance navigation, food pantry location, Medicare counseling (PA MEDI), benefits enrollment support, and prescription cost assistance via SingleCare. Programs are organized around three focus areas: Economic Mobility, Education, and Health.
Product overview
The United Way of Lackawanna, Wayne & Pike operates as a community services organization offering a unified portfolio of social service programs rather than a technology product platform. The organization provides direct services organized around three strategic focus areas: Economic Mobility, Education, and Health. Core services include the 2-1-1 Helpline (24/7 resource referral), Volunteer Income Tax Assistance (VITA) for free tax preparation, Energy Assistance, Emergency Assistance Directory, Singlecare healthcare partnerships, Benefits.gov navigation, Food Pantry finder, PA MEDI Medicare counseling, and State and Federal Aid Programs. Additional offerings include Dolly Parton's Imagination Library (early childhood literacy), Age Friendly Lackawanna collaborative (aging support), Gift of Warmth seasonal assistance, Mike Munchak Charity Golf Classic fundraising events, and Community Service Scholarships. The organization also supports Agency Partners and manages grant programs.
Differentiator
Problem solved
Functional benefit
Brands
- Age Friendly Lackawanna: A collaborative of nearly 30 community organizations dedicated to supporting individuals as they age by providing resources, advocacy, and services that promote independence, dignity, and well-being.
Products and services
- 2-1-1 Helpline
Companies that use The United Way of Lackawanna & Wayne County
Customer profileSegments3 records
Ideal customer profiles3 records
The United Way of Lackawanna & Wayne County technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
The United Way of Lackawanna & Wayne County partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Age Friendly LackawannacoreAge Friendly Lackawanna is a collaborative of nearly 30 community organizations dedicated to supporting individuals as they age by providing resources, advocacy, and services that promote independence, dignity, and well-being. United Way serves as a founding/lead organization in this initiative.
- SingleCarecoreUnited Way Lackawanna, Wayne & Pike and SingleCare Community Service Partnership have collaborated to bring greater stability to the community through healthcare cost assistance and access programs.
- Agency PartnerscoreUnited Way works with local nonprofit agency partners to deliver programs and services addressing economic mobility, education, and health needs across the community. Funds are distributed through agency allocations.
- Local Food PantriesminorUnited Way partners with local organizations to ensure families in need have access to nutritious meals through the Find a Food Pantry program.
- Benefits.govminorUnited Way provides access to the benefits.gov resource that helps individuals find and learn about government assistance programs, offering a way to check eligibility and connect with benefits.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
The United Way of Lackawanna & Wayne County competitors and assessment
Company assessmentDirect peers
- Goodwill Industries International: Nonprofit organization providing job training, employment placement, and community services. Comparable in nonprofit status, community-based service delivery, and focus on economic mobility for vulnerable populations.
- Feeding America: National hunger-relief organization with regional food bank affiliates. Comparable through United Way's Find a Food Pantry program and shared mission of food insecurity support, though Feeding America focuses more narrowly on food assistance.
- United Way of the Capital Region (PA): Regional United Way chapter serving central Pennsylvania. Directly comparable as a fellow Pennsylvania-based United Way chapter with similar donation model, programmatic focus areas, and 2-1-1 helpline services.
- Catholic Charities USA: National nonprofit network providing social services including emergency assistance, food programs, housing support, and benefits navigation. Comparable in scope of services, reliance on donations, and community-based service delivery model.
- Habitat for Humanity International: Nonprofit addressing housing and community development needs through volunteer engagement and donations. Comparable in volunteer-driven model, donation-dependent funding, and focus on community stability and self-sufficiency.
- The Salvation Army: Comparable nonprofit providing community-based social services including emergency assistance, food programs, and benefits navigation. Operates with similar donation-dependent revenue model and serves vulnerable populations through local chapters.
Broad incumbents
- United Way Worldwide: The national umbrella organization for the United Way system. Directly comparable as the parent brand and network that provides resources, branding, and programmatic frameworks to local chapters including United Way Lackawanna, Wayne & Pike.
- American Red Cross: Large-scale nonprofit providing emergency relief, disaster response, and health-related community services. Comparable in donation-dependent funding model, volunteer-driven operations, and broad portfolio of social services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
The United Way of Lackawanna & Wayne County social profiles
Digital presenceThe United Way of Lackawanna & Wayne County financial estimates
Financial estimateRevenue estimate
Valuation estimate
The United Way of Lackawanna & Wayne County leadership team
Management profileNumber of profiles
The United Way of Lackawanna & Wayne County funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The United Way of Lackawanna & Wayne County M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The United Way of Lackawanna & Wayne County
What does The United Way of Lackawanna & Wayne County do?
The organization operates as a community-based 501(c)(3) nonprofit that mobilizes donations, volunteers, and partner agencies to deliver social services across Lackawanna, Wayne, and Pike Counties in northeastern Pennsylvania. Core offerings include a 24/7 information and referral helpline (2-1-1), free tax preparation through VITA, energy assistance, emergency assistance navigation, food pantry location, Medicare counseling (PA MEDI), benefits enrollment support, and prescription cost assistance via SingleCare. Programs are organized around three focus areas: Economic Mobility, Education, and Health.
Is The United Way of Lackawanna & Wayne County a public or private company?
The United Way of Lackawanna & Wayne County is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The United Way of Lackawanna & Wayne County founded?
The United Way of Lackawanna & Wayne County was founded in 1921. It employs 11 to 50 people.
Where is The United Way of Lackawanna & Wayne County based?
The United Way of Lackawanna & Wayne County is headquartered in Scranton, United States, in the North America region.
How does The United Way of Lackawanna & Wayne County make money?
One revenue line is on record: donations and Fundraising Campaigns.
Who are The United Way of Lackawanna & Wayne County's main competitors?
Direct peers on record are Goodwill Industries International, Feeding America, United Way of the Capital Region (PA), Catholic Charities USA, Habitat for Humanity International and The Salvation Army. Broad incumbents are United Way Worldwide and American Red Cross.
Does The United Way of Lackawanna & Wayne County have an API?
No public API is recorded for The United Way of Lackawanna & Wayne County.
What industry is The United Way of Lackawanna & Wayne County in?
The United Way of Lackawanna & Wayne County's product category is Community and Human Services. Its primary akta.pro industry code is BPAGAEAK, Financial Assistance & Benefits Navigation Services, with a secondary code of BPAGACAD, Mental Health & Crisis Support Services. Its NAICS code is 6241 and its SIC code is 8300.