Smartware Technology

What Smartware Technology does

Smartware Technology is an IT Transformation Consulting and Professional Services firm headquartered in Saudi Arabia (operating as AlSakhrai Smartware Technology EST, مؤسسة الصخري الذكية لتقنية المعلومات) with offices in Dubai (UAE) and Egypt, serving enterprise and government clients across the Middle East. The firm positions itself as addressing changes in Technology, Process, and People to deliver better business outcomes for IT organizations, anchored by a proprietary Smartware Technology Transformation Methodology built on four guiding principles that shape consulting and implementation engagements.

The portfolio spans three practices. The IT Management practice delivers Maturity Assessment, Functional Consulting, Professional Services deployment of OpenText (formerly Micro Focus) solutions — including UCMDB, Asset Manager, Service Manager, and SMAX — and Application Performance Management consulting as a trusted partner of Cisco AppDynamics. The Digital Transformation practice offers Business Process Management and Enterprise Architecture services in partnership with Orbus Software and other BPM vendors. The Security Solutions practice bundles AI-powered cybersecurity platforms — Seclytics (predictive threat detection), Forescout (automated asset protection), RangeForce (security simulation), and Cypienta (AI-driven coordinated attack detection) — into a managed delivery offering. Certified consultants support ITIL, IT4IT, CMMI, and COBIT standards-based training and consulting.

Smartware operates a consultative enterprise field sales model with direct senior IT decision-maker engagement, complemented by partner co-marketing and joint bids through its technology vendor roster. Revenue derives entirely from quote-based professional services engagements tailored to client scope; no public pricing, recurring SaaS, or packaged offering exists. The company is privately held with no disclosed funding, ownership, revenue, or headcount figures, though active hiring of a Service Delivery Manager (KSA/Egypt) and Associate Consultant roles signals ongoing capacity expansion to support delivery across the region.

Name

Smartware Technology

Legal name

AlSakhrai Smartware Technology EST (مؤسسة الصخري الذكية لتقنية المعلومات)

Website

https://smwconsult.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Smartware Technology is an IT Transformation Consulting and Professional Services firm serving enterprise and government clients across the Middle East (Saudi Arabia, UAE, Egypt). It delivers IT Management, Digital Transformation, and Security Solutions through certified consulting teams, a proprietary transformation methodology, and partnerships with OpenText, Cisco AppDynamics, and Micro Focus.

Ownership category

akta.pro rank

Product category

IT Management Consulting Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Architecture & Technology Roadmapping (BPAEAAAC)

Keywords

• IT transformation consulting
• IT service management
• Application performance management
• Business process management
• Cybersecurity solutions

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. IT Management Consulting Services: Professional consulting services for IT Management Transformation including maturity assessment, functional consulting, and implementation services. Delivered by certified consultants for ITIL, IT4IT, CMMI, COBIT standards.
2. IT Service Management Implementation: Registered business partner implementation services for OpenText solutions. Senior consultants deploy and configure solutions at customer environments with focus on adoption and usability.
3. Application Performance Management Solutions: Trusted partner delivery of Cisco AppDynamics solutions including cutting-edge consulting services for APM to optimize application performance and achieve operational excellence.
4. Security Solutions: AI-powered cybersecurity solutions and services including Seclytics, Forescout, RangeForce, and Cypienta platforms for comprehensive cyber protection.
5. Business Process Management Services: Full solution and services for documenting, analyzing, improving, and automating IT and business processes in partnership with leading BPM and Enterprise Architecture solution vendors.
6. IT Management Training: Training and consulting services for IT Management standards including ITIL, IT4IT, CMMI, COBIT. Can be part of transformation engagement or tailored offering.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Smartware Technology is an IT Transformation Consulting and Professional Services firm that delivers IT Management consulting, deployment of OpenText and Cisco AppDynamics solutions, Business Process Management services, and AI-powered cybersecurity solutions. The company serves enterprise IT organizations across the Middle East using its proprietary Smartware Technology Transformation Methodology, with certified consultants deploying and configuring partner technologies to address changes in Technology, Process, and People.

Product overview

Smartware Technology is an IT Transformation Consulting and Professional Services firm offering a portfolio of integrated services across IT Management Transformation, Digital Transformation, and Security Solutions. The core IT Management offerings include Maturity Assessment, Functional Consulting, Professional Services (focusing on OpenText deployment), and Application Performance Management (Cisco AppDynamics partnership). The Digital Transformation practice centers on Business Process Management. Security Solutions provide AI-powered cybersecurity through partnerships with Seclytics, Forescout, RangeForce, and Cypienta. All practices are delivered through a proprietary IT Management Transformation Methodology based on four guiding principles, with services spanning the Middle East region including UAE and Saudi Arabia.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Management Maturity Assessment Prime consulting service for shaping IT Management practice by bridging the gap between business expectation and IT outcomes. Generates realistic, phased roadmap recommendations relevant to business excellence considering People, Process, and Technology. Designed for large enterprise IT organizations seeking IT transformation.
• IT Management Functional Consulting Consulting service that identifies IT Management functionalities through detailed study of demand and transforms findings into an abstract functional model used as guidance for tools deployment. Guides solutions deployment effort to assure meeting anticipated values during implementation.
• IT Management Professional Service (OpenText) Professional service for deploying and configuring OpenText IT Management solutions at customer environments, delivered by Senior Consultants with tens of successful implementations. Considers adoption and usability of the solution across the customer's IT organization.
• Application Performance Management (Cisco AppDynamics) Consulting services for Application Performance Management delivered as a trusted partner of Cisco AppDynamics. Empowers businesses to optimize application performance, ensure seamless user experiences, and achieve operational excellence.
• IT Management Consulting and Training Training and consulting services for ITIL, IT4IT, CMMI, COBIT, and other IT management standards, delivered by certified consultants. Can be part of IT Management Transformation engagements or tailored offerings for specific consulting and training needs.
• Business Process Management Full solution and services for documenting, analyzing, improving, and automating IT and business processes, delivered in partnership with leading Business Process Management and Enterprise Architecture solution vendors including Orbus Software. Includes building Digital Standard Operating Procedures and assuring knowledge and governance of all tasks.
• AI-Powered Cyber Security Solutions Comprehensive cybersecurity offerings including Seclytics (AI-powered threat prediction with 51-day advance warning, 97% accuracy, less than 0.01% false positives across 5,000+ adversary profiles), Forescout (automated asset protection and compliance for IT, IoT, IoMT, and OT environments), RangeForce (cybersecurity simulation and skills analysis platform), and Cypienta (AI-driven coordinated attack detection across SIEM, SOAR, XDR, and case management platforms).

Quantifiable outcome

• Protection from Future possible attacks on average 51 days before they strike - with over 97% accuracy and <.01 false positives (via Seclytics partnership)

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• OpenTextcoreTechnology or IntegrationSmartware is a registered business partner of OpenText. Senior Consultants who delivered tens of successful implementations are ready to deploy and configure OpenText solutions at customer environments. The partnership focuses on IT Management Professional Services with emphasis on adoption and usability across IT organizations.
• Cisco AppDynamicscoreTechnology or IntegrationSmartware is a trusted partner of Cisco AppDynamics for Application Performance Management solutions. The company delivers cutting-edge APM solutions and consulting services to empower businesses to optimize application performance, ensure seamless user experiences, and achieve operational excellence.
• Micro FocuscoreTechnology or IntegrationPrimary technology partner for IT Service Management solutions including UCMDB, Asset Manager, Service Manager, and SMAX. Senior Consultants require Micro Focus solution expertise for ITSM and AIOps project delivery. Company has extensive experience implementing Micro Focus solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Atos Middle East: European-headquartered IT services firm operating in the Middle East delivering digital transformation, managed services, and cybersecurity to large enterprises and governments. Comparable to Smartware across IT transformation and security service lines.
• Wipro Middle East: Global IT services company with strong Middle East footprint delivering IT transformation, cybersecurity, and consulting services. Comparable customer base and broad service portfolio overlapping with Smartware's transformation practice.
• TCS Middle East: Global IT services and consulting firm with deep Middle East operations, delivering enterprise transformation, ITSM, and application services. Directly comparable customer base (large enterprises/governments in GCC) and service scope.
• Capgemini Middle East: Global IT consulting and systems integration firm with a strong GCC practice delivering IT transformation, cloud, and managed services. Comparable in IT consulting methodology and enterprise target customers in the Middle East.
• Infosys Middle East: Global IT services firm with significant GCC presence delivering digital transformation, ITSM, and enterprise consulting. Targets the same enterprise/government buyer base as Smartware in the Middle East.
• Accenture Middle East: Global consulting and IT services giant with significant Middle East operations delivering IT transformation, cybersecurity, and digital strategy. Comparable in target customer and transformation scope; offers a far broader portfolio and serves as a benchmark for the regional enterprise IT services market.
• Deloitte Middle East: Big Four consultancy with major Middle East practice delivering IT transformation, cybersecurity, and enterprise architecture services. Comparable at the high end of Smartware's enterprise/government target market with stronger brand but broader portfolio.
• DXC Technology: Global IT services and systems integrator with strong Middle East presence delivering enterprise IT transformation, ITSM, and managed services. Highly comparable to Smartware across ITSM/IT transformation scope but operates at much larger scale and offers proprietary platforms.

Others

• Micro Focus Services: Vendor services arm of Micro Focus, another core Smartware partner. Comparable in delivering UCMDB, Service Manager, Asset Manager, and SMAX implementations in the Middle East; both partner and competitor to Smartware's ITSM practice.
• OpenText Professional Services: Direct vendor services arm of OpenText, one of Smartware's core technology partners. Comparable in delivering OpenText-based IT Service Management implementations; competes with Smartware in the same Middle East enterprise bids while also enabling Smartware's go-to-market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smartware-technology

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smartware Technology