Stadt Kloten

What Stadt Kloten does

Stadt Kloten is the municipal government of the city of Kloten in the Canton of Zurich, Switzerland, serving a population of approximately 20,000 residents. The city operates under Swiss cantonal law with a Stadtrat (executive council) and Gemeinderat (legislative council), and provides a comprehensive suite of public services spanning citizen administration, primary and secondary education, home and residential healthcare, public safety, urban planning, waste and environmental services, recreation, and cultural programming.

Service delivery runs through a hybrid physical-and-digital model: a main administration building at Kirchgasse 7 hosts in-person service counters, while the Online-Schalter portal with a personalized Benutzerkonto enables digital transactions such as certificate requests, registrations, tax account access (eSteuerKonto), digital address-change registration (eUmzugCH), and digital parking permits (Parkbewilligungen). The technology stack is built on the i-CMS GemWeb (CityWeb) content management system provided by Innovative Web AG, with Microsoft Exchange Online handling secure email communications in European data centers. Specialized operational platforms include PUPIL Connect for after-school leisure courses and the Flockler and Guidle integrations for event publishing and social media aggregation.

Revenue is generated through municipal taxation (property and income taxes), regulated service fees such as Spitex healthcare hourly rates (CHF 52.60–76.90/hour under KVG insurance law), permit and certificate fees (e.g., CHF 20 per school confirmation certificate), and facility rentals for sports halls, classrooms, and event spaces. The Health + Age department alone employs approximately 250 staff delivering Spitex home care across the city 365 days per year, supplemented by the Pflegezentrum im Spitz residential care center. Strategic positioning is anchored by the Vision Kloten 2030 framework and participation in federally-supported Model Projects for Sustainable Spatial Development (Hohrainli 2020–2024).

Name

Stadt Kloten

Legal name

Stadt Kloten

Website

https://kloten.ch

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Stadt Kloten is the municipal government of Kloten in Canton Zurich, Switzerland, providing administrative, educational, healthcare, public safety, and recreational services to approximately 20,000 residents through physical service counters, an Online-Schalter digital portal, and on-site programs.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Child Care Services (62441), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Other Residential Care Facilities (62399)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351), Services-Social Services (8300)

akta.pro primary industry

City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal government services
• Public administration
• Citizen services
• Public education
• Home healthcare

Headquarters

HQ city

Kloten

HQ country

Switzerland

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Municipal Tax Revenue: Property taxes, income taxes, and other municipal levies collected from residents and businesses
2. Service Fees: Fees for various municipal services including building permits, official certificates, parking permits, school administration, childcare, Spitex healthcare services, and facility rentals
3. Healthcare Service Fees: Spitex services charged per hour according to KVG rates, plus daily patient contributions and household services

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Stadt Kloten is the municipal government of Kloten, Switzerland, providing public administration, citizen services, education from early childhood through secondary level, healthcare including Spitex home care and the Pflegezentrum im Spitz nursing center, public safety via Stadtpolizei, urban planning, and recreation through facilities such as the Schluefweg sports complex and public library. Services are delivered through physical counters, the Online-Schalter digital portal, and mobile channels to approximately 20,000 residents.

Product overview

Stadt Kloten operates as the municipal government of Kloten, Switzerland, providing digital and physical administrative services to residents. The city offers a comprehensive online service portal (Online-Schalter) alongside traditional in-person services. The core digital offering consists of the Online-Schalter for administrative transactions, integrated with a Benutzerkonto system for personalized access. Municipal services span education (Schule Kloten, Musikschule, Freizeitkurse, Schneesportlager, Krippe Looren, Schulhorte), healthcare (Spitex, Pflegezentrum im Spitz, Altersberatung), leisure (Schluefweg sports complex, Bibliothek, Ludothek), and administrative services (Parkbewilligungen, eUmzugCH, Spartageskarte, eSteuerKonto). The technology infrastructure is built on the i-CMS GemWeb (CityWeb) platform by Innovative Web AG (i-web.ch).

Differentiator

Problem solved

Functional benefit

Products and services

• Online-Schalter (Online Counter) Digital service portal providing residents access to municipal administrative services including certificate requests, registrations, and administrative transactions.
• Benutzerkonto (User Account) Personalized user account system enabling residents to access online services, manage subscriptions, and track submitted requests, with optional multi-factor authentication.
• Schulverwaltung (School Administration) School administrative services including enrollment, scheduling, leisure courses, snow sport camps, and school room rentals.
• Freizeitkurse (Leisure Courses) After-school leisure and recreational courses for children and youth, managed through the PUPIL Connect platform.
• Schneesportlager (Snow Sport Camps) Winter sports camps for school children including skiing and snowboarding in Davos and Wildhaus.
• Vermietung Schulräume (School Room Rental) Rental service for classrooms, music rooms, and kitchens outside school hours for cultural, social, and educational purposes.
• Krippe Looren (Nursery) Educational nursery and childcare facility for children, offering educational rooms and care programs.
• Schulhorte (School Day Care) Before and after-school childcare and supervision services for children from age 4, including schulergänzende (school-supplementary) and familienergänzende (family-supplementary) care programs.
• Schule Kloten (School) Comprehensive school system including primary and secondary education under the Bildung + Kind department.
• Musikschule (Music School) Music education services for children and adults including lessons and ensemble programs, operated jointly via the Musikschule Region Flughafen partnership.
• Spitex (Home Care and Nursing) Home care and nursing services providing medical care, psychiatric care, and household assistance to Kloten residents, available 365 days per year across the city, with KVG-regulated per-hour pricing.
• Pflegezentrum im Spitz (Care Center) Residential care facility for elderly residents providing permanent care and nursing services under the Gesundheit + Alter (Health + Age) department.
• Altersberatung (Elderly Advisory) Advisory services for seniors and families regarding elderly care, housing, and support options.
• Schluefweg (Leisure + Sports Complex) Leisure and sports complex offering swimming facilities, sports halls, event venues, and room rentals.
• Bibliothek (Library) Public library services including lending, reading programs (Lesementoring), and educational resources.
• Ludothek (Toy Library) Toy lending service providing educational toys and games for children.
• Parkbewilligungen (Parking Permits) Digital parking permit system enabling residents to purchase and manage parking permits for various zones.
• eUmzugCH (Online Moving Registration) Online moving registration service allowing residents to register address changes electronically through the eumzug.swiss platform.
• Spartageskarte (Discount Day Pass) Municipal subsidized daily public transport tickets available for purchase at the city website.
• eSteuerKonto (eTax Account) Online tax account enabling residents to view and manage their tax payments and documents.

Quantifiable outcome

• Full-range health and care services available 365 days per year
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Pensimo/TuridomuscoreStrategic or Co-development Partner · 1 January 2020Property owners partnering with the city for the Hohrainli neighborhood outdoor space development project 'Rain ins Grün'. Pensimo/Turidomus provides properties in the residential area where outdoor space improvements are being implemented with citizen participation.
• Federal Office for Spatial Development (ARE)coreOthers · 1 January 2020Federal funding and support for the Hohrainli project as one of the federally promoted 'Model Projects for Sustainable Spatial Development 2020-2024'.
• Gemeinde Opfikon (Opfikon municipality)minorStrategic or Co-development PartnerPartnership agreement between Stadt Kloten and Partnergemeinde Opfikon for shared participation in the Berufswahlschule Kloten (vocational guidance school).
• Kloten-Opfikon School Psychology ServiceminorStrategic or Co-development PartnerCooperation agreement and organizational description for the joint school psychology service serving both Kloten and Opfikon municipalities.
• Spitex Verband Kanton ZürichminorOthersCity Spitex is a member of the Spitex Association Canton Zurich, the professional association for home care services in the canton.
• Krankenheimverband Zürcher UnterlandminorStrategic or Co-development PartnerHealth + Age department serves as the coordination hub (Schaltstelle) to the nursing home association of the Zurich lowlands region.
• Musikschule Region FlughafenminorStrategic or Co-development PartnerJoint music school serving Kloten, Bassersdorf, and Lufingen with shared governance and curriculum.
• Flughafenregion Zürich (Zurich Airport Region)minorOthersRegional association connecting municipalities around Zurich Airport for shared economic development and regional coordination.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Stadt Zürich: Largest Canton Zurich municipality (~430,000 residents) operating an overlapping comprehensive municipal service portfolio (Spitex, schools, Pflegezentrum, online services). Sets the incumbent standard for service breadth, digital platforms, and innovation within the same canton.

Direct peers

• Stadt Winterthur: Larger Canton Zurich city (~120,000 residents) operating the same comprehensive municipal service model (Spitex, Pflegezentrum, schools, recreation, Online-Schalter). Same regulatory framework, similar service breadth, and the larger-scale reference point for Kloten's eventual growth trajectory.
• Gemeinde Wallisellen: Adjacent Canton Zurich municipality (~17,000 residents) providing the same municipal service portfolio (schools, social services, elder care, recreation) under identical Swiss cantonal law. Highly comparable peer in scale and service offering.
• Gemeinde Bassersdorf: Adjacent Zurich-region municipality and joint Musikschule partner with Stadt Kloten. Comparable smaller-scale municipal service delivery model with similar demographic and economic profile in the airport region.
• Stadt Bülach: Neighboring Canton Zurich municipality of comparable size (~22,000 residents) delivering the same full portfolio of education, healthcare (Spitex, Pflegezentrum), recreation, and administrative services. Most structurally comparable peer given shared canton, demographic profile, and service breadth.
• Stadt Opfikon: Adjacent Canton Zurich municipality (~20,000 residents) with active partnership agreements with Stadt Kloten (Berufswahlschule, joint school psychology service). Directly comparable size, service portfolio, and airport-region demographic profile.
• Gemeinde Rümlang: Neighboring Zurich-airport-region municipality of similar size, offering comparable education, social services, and administrative functions under the same cantonal regulatory framework. Direct operational peer in shared regional context.

Regional players

• Stadt Luzern: Mid-sized Swiss cantonal capital (~82,000 residents) offering the same comprehensive municipal service model (Spitex, Pflegezentrum, schools, recreation, online services). Comparable governance and service breadth, but operates in a different geographic and cantonal context.
• Stadt Bern: Mid-sized Swiss cantonal capital (~135,000 residents) operating comparable full-spectrum municipal services (Spitex, schools, nursing homes, recreation, online services) under similar Swiss municipal law. Useful reference for service model and scale, though outside the direct competitive geography.
• Stadt Basel: Major Swiss municipal government (~175,000 residents) delivering equivalent public services (healthcare, education, social services, recreation) under Swiss municipal law. Comparable service architecture but operates in a different cantonal jurisdiction and competitive market.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/stadtkloten
• YouTubeyoutube.com/channel/UC
• Facebookfacebook.com/stadtkloten
• LinkedInlinkedin.com/company/stadt-kloten
• Instagraminstagram.com/stadtkloten

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stadt Kloten