NATCOM.SA

What NATCOM.SA does

Natcom S.A. is Haiti's national telecommunications operator, formed in 2010 as a joint venture between Télécommunications d'Haïti SAM and Vietnam's Viettel Global, with commercial operations launched on September 11, 2011. The company delivers mobile voice, SMS, and data services over 1,550 base stations (2G/3G), FTTH home and enterprise broadband across five speed tiers (FIBER LITE 120mbps/$50 through ENTERPRISE 600mbps/$400), and complementary digital services including NATCASH mobile wallet, Jwetlakay money transfer, and the My Natcom self-care app. Underlying infrastructure comprises more than 6,000 km of fiber optic cable covering 93% of Haiti's national territory, financed by over $230 million of cumulative investment from the joint-venture partners.

Natcom serves primarily individual consumers — students, families, and professionals — through prepaid SIM cards (75 Gourdes) and tiered mobile plans (Crazy Plans, PaP regional plans, PAP data bundles with TikTok allocations), supplemented by an enterprise/business segment served via dedicated SIM cards and high-capacity FTTH. Distribution is hybrid: a network of more than 200,000 retailers, a physical store locator across all Haitian provinces, the NatStore e-commerce site, the My Natcom mobile app on iOS and Android, and 24/7 hotline/IVR support (111, 2222 6666, 2222 8888, WhatsApp). Revenue streams are subscription-recurring for mobile and FTTH, transaction-fee based for NATCASH, and subscription-recurring for roaming.

The company is private, has approximately 2,400 direct employees and more than 25,000 indirect jobs, and reports serving over 2 million subscribers. Corporate ownership is shared between Télécommunications d'Haïti SAM and Viettel Global (a top-15 global telecom by subscriber count operating in 10 countries), with no public listing or external venture backing. Strategic priorities evident in the data are monetization of the installed fiber base through tiered FTTH, expansion of NATCASH/Jwetlakay as FinTech adjacencies, and deepening of the retailer distribution layer across Haiti.

Name

NATCOM.SA

Legal name

Natcom S.A.

Website

https://natcom.com.ht

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Natcom S.A. is Haiti's national telecommunications joint venture between Télécommunications d'Haïti SAM and Viettel Global, providing mobile, FTTH broadband, and FinTech services to over 2 million subscribers across 93% of the country via 6,000+ km of fiber and a 200,000-retailer distribution network.

Ownership category

akta.pro rank

Headquarters

HQ city

Port-au-prince

HQ country

Haiti

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Services: Recurring revenue from mobile voice, SMS, and data plans. Plans include unlimited data packages, crazy data bundles (2-28 day validity), and PAP (Port-au-Prince) regional plans. SIM cards sold separately at 75 Gourdes.
2. FTTH Home Internet: Monthly recurring subscription for fiber broadband with tiered speeds from 120mbps ($50) to 600mbps ($400). Installation fee of $110 applies for monthly billing.
3. NATCASH FinTech: Mobile wallet and financial services revenue from transaction fees and mobile money services.
4. Roaming Services: International roaming services for subscribers traveling outside Haiti.
5. Business/Corporate Plans: Professional SIM cards and business plans for enterprise customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Natcom S.A. provides mobile telecommunications services (voice, SMS, data) over a 2G/3G network of 1,550 base stations and fiber-to-the-home (FTTH) broadband internet at five speed tiers (120–600 Mbps) across Haiti. It also offers mobile financial services through the NATCASH wallet and Jwetlakay money transfer, plus the MyNatcom self-service app and NatStore e-commerce platform for SIMs, data plans, and internet packages.

Product overview

NATCOM.SA is a Haitian telecommunications company operating as a joint venture between Télécommunications d'Haïti SAM and Viettel Global. The company offers a unified portfolio of telecommunications and FinTech services organized around three core pillars: (1) NatStore - an e-commerce platform for purchasing SIM cards, mobile plans, and internet packages; (2) Mobile Services - prepaid voice, SMS, and data plans including PaP Plans and Crazy Plans with various validity periods; and (3) FTTH Internet - fiber optic broadband with five speed tiers (FIBER LITE, SMART, ULTRA MAX, PRIME, ENTERPRISE) ranging from 120mbps to 600mbps. The ecosystem extends through complementary services including NATcash (mobile wallet/FinTech), Jwetlakay (money transfers), My Natcom app (account management), My Loyalty (rewards program), and NatcomID (authentication system). The company serves over 2 million subscribers across Haiti through a network of over 200,000 retailers.

Differentiator

Problem solved

Functional benefit

Brands

• NatStore: Online store for mobile packages, SIM cards, and internet plans
• NATCASH
• Jwetlakay
• My Natcom

Products and services

• Mobile Services (Services mobiles) Mobile voice, SMS, and data services for individuals and businesses, including physical SIM cards (Normal, Student SIM, Dcom) and prepaid data plans such as Crazy Plans and PaP Plans.
• FTTH Internet (WiFi à la maison) Fiber-to-the-home (FTTH) broadband internet service for residential and business customers, offered through five tiered speed plans ranging from 120 Mbps to 600 Mbps.
• NATcash Mobile wallet and FinTech service enabling mobile payments, money transfers, bill payments, and mobile top-up through USSD 111.
• Jwetlakay Mobile money transfer service for sending and receiving funds, operated at jwetlakay.com.
• NatStore E-commerce E-commerce platform at natstore.natcom.com.ht for purchasing SIM cards, mobile data plans, and FTTH internet packages online.
• Crazy Plans (Crazy Data) High-volume prepaid mobile data bundles with bonus TikTok data allocation, available in 2-day, 5-day, 14-day, and 28-day validity periods.
• PaP Plans (Port-au-Prince Plans) Prepaid regional mobile data bundles for the Port-au-Prince area, available in daily, weekly, and monthly options with unlimited Nat-Nat calls, SMS, and local minutes.
• Physical SIM Cards Physical SIM cards available in Normal, Student (SIM Etudiant), and Dcom variants, priced at 75 Gourdes each.
• Roaming Services International roaming services for Natcom subscribers traveling outside Haiti.
• Business / Corporate Plans (Professional SIM & Enterprise FTTH) Professional SIM cards and enterprise-grade FTTH tiers (ULTRA MAX 300 Mbps, PRIME 450 Mbps, ENTERPRISE 600 Mbps at $400/month) targeted at medium and large enterprises in Haiti.
• VAS (Value-Added Services) Additional value-added mobile services beyond basic voice and data, including entertainment and content services.
• My Natcom Mobile App Mobile application available on iOS and Android (App Store id 1567217223; Play Store com.vtg.app.mynatcom) providing self-service account management, bill payments, and usage monitoring.
• International Roaming Services International roaming services for Natcom subscribers while traveling outside Haiti.

Quantifiable outcome

• 93% national coverage with 1,550 base stations and 6,000+ km fiber optic cable
• +1 more outcomes

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Viettel Group: Viettel Group is Natcom's parent company and Vietnam's largest telecom operator, with operations in 10 countries across 3 continents. Comparable as a proven emerging-market telecom operator applying a similar infrastructure-heavy, value-segment business model that Natcom replicates in Haiti.
• América Móvil: América Móvil is the largest telecommunications operator in Latin America, operating the Claro brand with significant Caribbean presence. Comparable as a broad incumbent wireless/wireline carrier serving similar emerging-market consumers in overlapping geographies.
• Digicel Group: Digicel Group is the parent of Digicel Haiti and one of the largest mobile operators in the Caribbean with presence across 30+ markets. Comparable as a regional telecom incumbent with similar mobile and broadband business model serving similar emerging-market consumers.
• Telefónica: Telefónica is one of the world's largest telecommunications operators with significant Latin American presence across mobile and fixed-line. Comparable as a broad incumbent telecom with mobile, broadband, and digital services in emerging markets structurally similar to Natcom's footprint.
• Millicom International Cellular: Millicom operates the Tigo brand across Latin America and Africa, providing mobile, broadband, and fintech (Tigo Money) services in emerging markets. Comparable as an emerging-market telecom with a similar mobile-money-plus-broadband strategy to Natcom.
• Liberty Latin America: Liberty Latin America operates the Flow and Cable & Wireless networks across the Caribbean, providing mobile, broadband, and entertainment services. Comparable as a regional telecom incumbent with overlapping Caribbean market presence and similar product mix.

Direct peers

• Bitel (Viettel Peru): Bitel is Viettel's mobile operator in Peru, offering 3G/4G services in a price-sensitive emerging market. Comparable as a sister Viettel operation targeting similar value-conscious Latin American consumers with a challenger positioning against incumbents.
• Digicel Haiti: Digicel Haiti is the primary mobile competitor to Natcom in Haiti, offering mobile voice, data, and broadband services to overlapping consumer and enterprise segments. Both operators compete directly for the same subscriber base in the Haitian market with parallel product offerings.
• Halotel (Viettel Tanzania): Halotel is Viettel's mobile operator in Tanzania, serving millions of subscribers with mobile voice, data, and mobile money services (Halopesa). Comparable as a sister Viettel operation with similar emerging-market mobile and fintech focus on value-conscious consumers.
• Movitel (Viettel Mozambique): Movitel is a Viettel subsidiary operating mobile and broadband services in Mozambique with similar 2G/3G/4G infrastructure and emerging-market consumer focus. Comparable as a sister Viettel operation applying the same business model in a low-income African market with parallel mobile money ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/natcom-s-a

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NATCOM.SA