New Hope Community Services

What New Hope Community Services does

New Hope Community Services is a privately held, for-profit outpatient behavioral health provider headquartered in Maysville, Kentucky, serving individuals, youth, and families across the Kentucky and Ohio Appalachian region. The organization delivers a comprehensive suite of mental health and addiction services, including depression and anxiety treatment, psychotherapy for adults and youth, trauma-focused CBT, intensive outpatient programs (IOP), substance use disorder treatment, DUI assessments and education, psychological and neuropsychological testing, forensic evaluations, and an 8-year youth mentoring program anchored at a community safe-haven facility called "The Roost." Clinical operations are led by a small leadership team of CEO Jeffrey Moran, Chief Clinical Officer Dr. Alicia M. Moran (PhD in Clinical Psychology, specializing in Neuropsychology, PTSD, and brain trauma), COO Donna Kerns Burke, and Dr. Catherine Permin (DNP, psychiatric nurse practitioner), supported by a staff holding 112+ licenses and certifications with 98+ years of combined experience.

The company's clinical technology consists of standard telehealth delivery (as a fully authorized KY Telehealth Network provider) and a broad battery of validated psychological and neuropsychological assessment instruments (MMPI-2, PAI-II, Woodcock Johnson, WISC, WAIS, WPPSI, KABC, Conners, Brown, and others) used for diagnostic, cognitive, and forensic evaluations; no proprietary AI or ML systems are evident. Services are delivered through two physical locations in Maysville (901 US HWY 68 and The Roost at 916 Forest Avenue) plus statewide telehealth within Kentucky, with intake handled via downloadable forms, phone, and email.

New Hope generates revenue primarily through insurance reimbursement from a broad panel of commercial carriers (Anthem BC/BS, Aetna, Cigna, Humana, United HealthCare, TriCare North, and others), Medicaid and Medicare managed care plans (Aetna Medicaid, Anthem Medicaid, CareSource, KY Spirit, Molina, Passport, Wellcare), and Employee Assistance Programs (New Directions, ComPsych, Magellan, Sheakly, Shepell). A sliding fee scale based on household income supports uninsured and underinsured patients. The go-to-market model is direct-to-consumer with strong reliance on community referrals, court and school referral pipelines, and word-of-mouth; no external funding rounds, institutional investors, or M&A activity are disclosed.

Name

New Hope Community Services

Legal name

New Hope Community Services LLC

Website

https://nhcs-ky.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

New Hope Community Services is a private outpatient behavioral health provider in Maysville, Kentucky, delivering mental health, addiction recovery, youth mentoring, DUI education, and psychological testing services to individuals and families across the Kentucky and Ohio Appalachian region via two physical sites and telehealth.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Behavioral health services
• Mental health treatment
• Addiction recovery services
• Psychological testing
• Outpatient mental health

Headquarters

HQ city

Maysville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Insurance Reimbursement: Revenue generated through billing commercial insurance plans including Anthem BC/BS, Aetna, Cigna, Humana, United HealthCare, Optum, and government programs including Medicaid and Medicare plans. The organization is a KY State Certified DUI facility.
2. Self-Pay / Out-of-Pocket: Sliding fee scale based on household income for uninsured or underinsured patients. Also accepts EAP (Employee Assistance Program) payments from providers including New Directions, ComPsych, Magellan, Sheakly, and Shepell.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

New Hope Community Services provides outpatient mental and behavioral health treatment, addiction recovery services, and psychological testing for individuals and families. The practice operates from Maysville, Kentucky, delivering clinical care through a small multidisciplinary team rather than through technology products or platforms.

Product overview

New Hope Community Services is a behavioral health organization offering a comprehensive suite of mental health and substance abuse treatment services. The organization operates as a single, unified practice providing core therapeutic services (Depression Treatment, Relationship/Family Therapy, Psychotherapy, Psychoeducation, Anxiety Treatment, Addiction Treatment) alongside specialized programs (Trauma Therapy, Telehealth Services, Youth Mentoring, Intensive Outpatient Treatment, DUI Services, Peer Recovery Support). The company also provides diagnostic Psychological and Neuropsychological Testing services and accepts various insurance and sliding fee payment options. Services are delivered through its main facility in Maysville, KY and The Roost safe-haven location, with telehealth capabilities extending reach across Kentucky.

Differentiator

Problem solved

Functional benefit

Brands

• The Roost: A community safe-haven location offering mentoring (Youth & Adult), community outreach/education, NA/AA meetings on site, recreation/crafts, and group supports. Located at 916 Forest Avenue.

Products and services

• Outpatient Mental Health Treatment Outpatient mental and behavioral health treatment delivered to individuals and families in the Maysville, Kentucky area.
• Addiction Recovery Services Outpatient addiction recovery and substance use treatment services for individuals seeking recovery support.
• Psychological Testing Psychological testing and assessment services administered to patients requiring diagnostic evaluation.

Quantifiable outcome

• 1,817+ patients served
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• KY Telehealth NetworkcoreTechnology or IntegrationNew Hope Community Services is a fully authorized KY Telehealth Network provider, enabling them to deliver telehealth services to patients at their convenience and location of choice. This partnership extends their service accessibility beyond physical locations.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• LifeStance Health: Large outpatient mental health platform offering therapy, psychiatry, and testing services across dozens of states. Comparable to NHCS's core outpatient mental health and psychological testing offering, but at significantly greater scale and geographic reach.
• Centerstone: Large nonprofit community behavioral health provider offering mental health, addiction, and related social services across multiple states. Comparable to NHCS's integrated behavioral health + community-services model but at much larger scale and broader service breadth.
• Pinnacle Treatment Centers: Multi-state addiction and mental health treatment provider operating outpatient and residential programs. Comparable to NHCS's IOP and addiction treatment services with similar payer mix including Medicaid contracts.

Direct peers

• Spero Health: Multi-state outpatient provider specializing in substance use disorder treatment combined with mental health services. Closely comparable to NHCS in offering integrated addiction and behavioral health care, though at substantially greater scale.
• Eleanor Health: Outpatient behavioral health provider delivering integrated addiction and mental health care using a community-based, multidisciplinary team model. Comparable to NHCS in combining therapy, psychiatry, and peer recovery support.
• Behavioral Health Group (BHG): Network of outpatient opioid addiction treatment centers offering medication-assisted treatment and counseling. Directly comparable to NHCS's IOP and substance abuse treatment services across underserved geographies.
• CleanSlate Centers: Outpatient specialty addiction treatment practice operating across multiple states, focused on opioid and alcohol use disorders. Mirrors NHCS's outpatient addiction model with similar payer mix including Medicaid and commercial insurance.
• Talkiatry: Telehealth-native outpatient psychiatry platform serving patients across multiple U.S. states including Kentucky. Directly comparable to NHCS's telehealth outpatient mental health services, with a stronger digital and technology stack.
• BrightView Health: Outpatient addiction treatment provider offering medication-assisted treatment, counseling, and mental health services across multiple states. Directly comparable model to NHCS's IOP and addiction services, scaled regionally.
• Groups Recover Together (Bicycle Health): Outpatient opioid use disorder treatment provider combining medication-assisted treatment with group therapy and peer support. Comparable to NHCS's PARs peer-recovery program and addiction IOP offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/new-hope-community-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Hope Community Services