Town Of Waynesville

What Town Of Waynesville does

The Town of Waynesville is a municipal government entity serving residents, businesses, and visitors within Waynesville, Haywood County, North Carolina. It administers core public services including utilities (water, sewer, electric, and garbage collection), public safety (police and fire), public works, parks and recreation, development services and permitting, and finance operations. Governance is provided through an elected Mayor and Town Council, supported by eight standing advisory boards and commissions with approximately 50 citizen volunteers, including specialized bodies for historic preservation, planning, public art, recreation, cemetery oversight, environmental sustainability, downtown development, and a task force on homelessness.

The Town's core offerings are organized through a Drupal-based municipal website portal and supporting SaaS platforms: Munisselfservice handles utility and tax billing, WebTrac manages recreation reservations, and Everbridge plus TextMyGov deliver emergency and public health notifications. Physical infrastructure spans Town Hall (9 S. Main St.), the Municipal Building (16 S. Main St.), the Hazelwood Finance Office (280 Georgia Ave.), Public Works (129 Legion Drive), two fire stations, the 64,000 sq ft Waynesville Recreation Center, the Old Armory Recreation Center, and 12 parks with associated greenways. The Town also owns and protects 7,340 acres of watershed land, originally purchased in the 1920s with conservation easements added in the 2000s, securing a long-term drinking water supply.

Revenue is generated through property taxes at a current rate of 47.90 cents per $100 of assessed value (billed annually based on Haywood County assessments), utility service billing, business license fees, and recreation programming — including memberships, facility rentals (picnic shelters, gymnasiums, pools, softball fields), and structured programs such as after-school care, summer camps, and aquatic instruction with tiered resident and non-resident pricing. The Town has set a Net Zero emissions target by 2050, formalized through an active Environmental Sustainability Board, and is currently executing a 10-year Parks & Recreation Master Plan in partnership with WithersRavenel. Recent operational disruption from Hurricane Helene (2024) is being addressed through infrastructure reconstruction and the planned conversion of the Public Works facility into a future Resilience Hub for emergency management.

Name

Town Of Waynesville

Legal name

The Town of Waynesville, NC

Website

https://waynesvillenc.gov

Company type

Private

Founded year

1810

Operating status

Operating

Headcount range

1–10 employees

Short description

The Town of Waynesville is a municipal government in Haywood County, North Carolina that administers utilities (water, sewer, electric, garbage), public safety, permitting, and a 12-park recreation system for residents, businesses, and visitors within its city limits.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Waste Collection (56211), Administration of Environmental Quality Programs (9241)

SIC

Sanitary Services (4950), Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Franchise / Contracted MSW Hauling (Public Sector) (EUAIAAAE), Municipal Wastewater Treatment Plants (WWTPs) (EUANADAA)

Keywords

• Municipal government services
• Public utilities administration
• Property tax collection
• Parks and recreation
• Public safety services

Headquarters

HQ city

Waynesville

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Property Tax Revenue: The Town of Waynesville generates revenue through annual real estate and personal property taxes. Tax bills are generated in September based on Haywood County's assessed property values and calculated using the Town's established tax rate.
2. Utility Services Revenue: The town provides water, sewer, electric, and garbage pickup services to residents inside and outside city limits, billing for usage.
3. Business Licenses: The Finance Department processes business license applications and fees for businesses operating within city limits.
4. Recreation Memberships and Rentals: The Parks & Recreation Department generates revenue through general and corporate membership options, facility rentals including picnic shelters, multipurpose rooms, pool parties, gymnasium, and softball field rentals.

Pricing tiers

Distribution channels5 records

Marketing channels9 records

Core offering

The Town of Waynesville is a municipal government that delivers essential public services to residents, businesses, and visitors within city limits, including water, sewer, electric, and trash utilities; police and fire public safety; parks, recreation facilities, and programming; building permits, zoning, and code enforcement; and finance, tax, and business-license administration. Services are accessed through in-person locations, an online portal, and drop-box/auto-pay channels.

Product overview

The Town of Waynesville operates a Drupal-based municipal government website that serves as the primary digital portal for residents to access all town services. The offering is a unified platform providing access to multiple government services organized by department: Administration (bids, clerk of court, jobs, register of deeds), Development Services (code enforcement, permits), Finance (bill pay, business licenses, tax lookup, utility applications), Police (crime tips, police reports, public records, special needs registry), Public Works (electricity, water, trash pickup), and Parks & Recreation (recreation center, pools, sports programs, camps, facility rentals). The website also provides access to live-streamed government meetings, advisory board information, and sustainability resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Services (Water, Sewer, Electric, Trash)
• Police and Fire Public Safety Services
• Parks and Recreation Programs
• Development Services (Permits, Code Enforcement, Zoning)
• Online Bill Pay and Tax Administration
• Emergency Notification System (TextMyGov / Everbridge)

Quantifiable outcome

• 60% solar energy offset potential identified for Recreation Center roof
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Visit HaywoodminorStrategic or Co-development PartnerVisit Haywood is a partner in the Parks & Recreation Master Plan initiative. The partnership supports tourism promotion and visitor engagement for the Waynesville area, contributing to the master plan's emphasis on tourism as part of the town's recreation vision.
• WithersRavenelminorImplementation/ SI/ Consulting PartnerWithersRavenel is the consulting partner for the Waynesville Parks & Recreation Master Plan. The firm is supporting the town in developing a 10-year vision for parks and recreation, conducting community needs assessment, and creating an implementation playbook.
• Haywood CountycoreOthersHaywood County is one of only two counties in the entire U.S. that is a headwaters-only county. All waterways originate within the county before flowing to other counties, creating unique water quality responsibilities and opportunities for collaboration between the town and county.
• Duke EnergyminorOthersDuke Energy offers multiple efficiency programs for their customers including discounts on weatherization and efficient appliance upgrades. The company also partners with Shell for EV charging stations at HCC Annex location.
• NC Clean Energy ProgramsminorOthersState of North Carolina energy efficiency programs including EnergySaversNC and Duke programs help low and middle income customers receive discounts on weatherization or efficient appliance upgrades.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Brevard, NC: Transylvania County seat with similar tourism exposure, parks system, and small-town municipal service portfolio comparable to Waynesville's operations.
• Town of Black Mountain, NC: Small western NC municipal government offering similar utility, recreation, and development services with comparable staff and budget scale to Waynesville.
• City of Hendersonville, NC: Nearby mountain town in western NC with downtown Main Street emphasis, parks and recreation programming, and full municipal utility services. Closely comparable in scale and service mix.
• Town of Sylva, NC: Jackson County seat with comparable downtown, parks/recreation, and municipal utility operations; relevant peer for small-town western NC service mix.
• Town of Boone, NC: Small western North Carolina mountain municipality with a similar mix of utilities, public safety, parks/recreation, and tourism-driven downtown economy. Comparable scale and operational scope to Waynesville.
• Town of Highlands, NC: Small western NC mountain resort town with tourism-driven revenue, downtown commission, recreation programming, and similar small-municipal operational profile.
• Town of Blowing Rock, NC: Small mountain tourism municipality with parks/recreation focus, downtown commission activity, and full municipal services — comparable scope and scale.

Broad incumbents

• Buncombe County Government: County-level government serving the broader western NC region with overlapping public services, environmental, and emergency management functions. Not a direct peer but adjacent governing entity.
• City of Asheville, NC: Larger regional municipality in western NC with overlapping utilities, sustainability programs (Net Zero commitments), and arts/recreation focus. Broader scale but same operating geography and category.

Regional players

• Haywood County Government: The county-level government in which Waynesville operates and with which it collaborates on water quality, emergency management, and regional planning. Adjacent jurisdiction with overlapping responsibilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/WaynesvilleWNC
• YouTubeyoutube.com/user/TownofWaynesvilleNC
• Facebookfacebook.com/WaynesvilleNC.gov
• LinkedInlinkedin.com/company/the-town-of-waynesville-nc

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Waynesville