Serco
Serco Inc. is the North American subsidiary of UK-listed Serco Group plc, providing managed and professional services — including defense mission support, Medicare program integrity, citizen services, and transport security — to federal, state, and provincial government clients across the U.S. and Canada.
- Company typePrivate
- Founded-
- HeadquartersHerndon, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Serco does
Serco Inc. is the North American operating subsidiary of UK-listed Serco Group plc (LSE: SRP), headquartered in Herndon, Virginia, and is a government services contractor serving federal, state, and provincial clients across the United States and Canada. The company employs over 10,000 people in North America and delivers a portfolio of managed services and professional services including acquisition and program management, citizen services, defense operations, digital solutions, engineering and integration, human capital transformation, mission support and training, and transport security.
Its portfolio is anchored by a 12+ year incumbency with the Centers for Medicare & Medicaid Services as the CERT Review Contractor, most recently renewed via a $109 million, seven-year award that uses AI-supported intelligent document processing to review stratified samples of Medicare claims. The defense and space vertical was materially expanded in May 2025 through the $327 million acquisition of Northrop Grumman's Mission Training and Satellite Ground Network Communications Software Business, adding proprietary immersive training and satellite ground network capabilities to the warfighter-readiness offering alongside the U.S. Army's Holistic Health & Fitness (H2F) System. Additional offerings include the USX-1 Defiant autonomous vessel and the Distributed Mission Operations Network.
Serco generates revenue exclusively through government procurement — competitive bids and direct awards under multi-year contracts — with no commercial or consumer channel. The business model is therefore structured around long-cycle managed services contracts (e.g., seven-year CMS engagement), technology-enabled service delivery, and capability acquisitions funded by the parent group, with the recently appointed CTO (May 2026) formalizing executive-level technology leadership. Customer concentration is high, anchored by a small number of large federal and defense agencies including CMS, the U.S. Army, and the U.S. Air Force.
Serco firmographics
Firmographics- Name
- Serco
- Legal name
- Serco Inc.
- Website
- https://serco-na.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Serco Inc. is the North American subsidiary of UK-listed Serco Group plc, providing managed and professional services — including defense mission support, Medicare program integrity, citizen services, and transport security — to federal, state, and provincial government clients across the U.S. and Canada.
- Ownership category
- akta.pro rank
Serco industry classification
Industry- Product category
- Government Services
- NAICS
- International Affairs (92812), Computer Systems Design and Related Services (54151)
- SIC
- Search, Detection, Navagation, Guidance, Aeronautical Sys (3812)
- akta.pro primary industry
- Defense Software, Mission Applications & Open Architecture (MOSA) Systems (IMABAOAM)
Keywords
Where Serco is headquartered
LocationHeadquarters
- HQ city
- Herndon
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Serco business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Government Healthcare Contracts: Long-term managed services contracts with federal healthcare agencies. Serco serves as CERT Review Contractor for Medicare claims validation, extending a 12+ year partnership with CMS under seven-year contract terms.
- Defense and Space Mission Support: Acquisition of Northrop Grumman's Mission Training & Satellite Ground Network Communications Software Business for $327 million enhances capabilities in U.S. defense and space mission-readiness solutions.
- Transportation Security Services: Privatization initiative involving replacement of federal screeners with private security personnel at airports, positioning Serco for expanded TSA-related services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Government contract-based pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Serco product offering
Product offeringCore offering
Serco is a government services contractor that provides federal, state, and provincial government clients in the U.S. and Canada with mission-critical services spanning defense mission support and training, healthcare program integrity (Medicare claims review), citizen services, transport security, acquisition and program management, digital solutions, and human capital transformation. The company leverages AI-enabled document processing for healthcare claims review and operates advanced autonomous maritime technology through the USX-1 Defiant vessel.
Product overview
Serco is a government services company operating a portfolio of interconnected service offerings rather than a unified software product platform. The core offerings include: Defense services (Mission Training and Satellite Ground Network Communications Software acquired from Northrop Grumman for $327 million in May 2025, plus Mission Support and Operations via a $90 million Army contract); Healthcare services (CMS CERT Review Services via a $109 million seven-year contract supporting Medicare program integrity with AI-powered claims review); and Citizen Services (including employment services and transport security). Supporting capabilities span Acquisition and Program Management, Digital Solutions, Human Capital & Org Transformation, and Next-Generation Solutions including the USX-1 Defiant autonomous vessel. Serco's value proposition centers on bringing together people, technology, and partners to create innovative solutions for government clients rather than selling a packaged software product.
Differentiator
Problem solved
Functional benefit
Brands
- USX-1 Defiant: America's most advanced and first-of-its-kind autonomous vessel of this size, designed with no provision for people.
- H2F System (Holistic Health & Fitness)
Products and services
- U.S. Army Holistic Health & Fitness (H2F) System A defense readiness program supporting the U.S. Army by enhancing soldier physical and non-physical performance, reducing injury rates, and streamlining rehabilitation post-injury.
- USX-1 Defiant Autonomous Vessel A next-generation autonomous maritime vessel representing cutting-edge unmanned maritime technology for defense and government applications.
- Mission Training and Satellite Ground Network Communications Software Immersive mission training and satellite ground network communications software capabilities for warfighter preparedness and space mission-readiness, acquired from Northrop Grumman.
- CMS CERT Review Services Medicare claims review and program integrity services for CMS, using AI and intelligent document processing to validate compliance with coverage, coding, and billing rules and identify improper payments.
- Citizen Services Government citizen-facing services including employment services and other public sector support programs delivered to state and provincial government clients.
- Defense Mission Support Defense capabilities including mission support, training, and personnel readiness solutions for U.S. military customers.
- Transport Security Services Transportation security and related services for government clients, including potential support for TSA privatization initiatives at smaller airports.
Quantifiable outcome
- 12+ years of experience supporting CMS and large-scale government healthcare programs
- +2 more outcomes
Companies that use Serco
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
Serco technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
Serco partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Northrop GrummancoreSerco Inc. acquired Northrop Grumman's Mission Training & Satellite Ground Network Communications Software Business for $327 million in May 2025. This acquisition enhances Serco's capabilities in U.S. defense and space mission-readiness solutions, significantly expanding its technology portfolio and market position in the defense sector.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Serco competitors and assessment
Company assessmentDirect peers
- Maximus: Direct peer in federal health and human services, including Medicare and Medicaid program-integrity work for CMS. Overlaps with Serco on citizen-services delivery and large multi-year healthcare contracts with the U.S. government.
- ICF International: Direct peer providing digital, IT, and program-management services to federal civilian and defense agencies. Comparable in scope to Serco's Acquisition & Program Management and Digital Solutions lines.
- Peraton: Private-equity-backed federal IT and mission services company with deep DoD and intelligence-community exposure. Closely comparable to Serco on defense mission training and satellite/ground communications.
- ManTech International: Federal IT and engineering services firm now under CVC/H.I.G. ownership with concentrated DoD and intelligence work. Closely comparable to Serco's defense and mission-training portfolio, particularly post-Northrop Grumman acquisition.
- CACI International: Federal IT and engineering services provider focused on DoD, intelligence, and homeland security. Directly comparable to Serco's defense mission-support and digital solutions practices.
Broad incumbents
- KBR: Global government services and engineering firm with U.S. defense mission support and federal civilian work. Comparable in its mix of professional services and managed-services contracts for federal customers.
- SAIC: Major federal-IT and engineering services prime competing for DoD mission support and federal civilian programs. Closely comparable to Serco's defense and digital solutions portfolios.
- Parsons: Federal solutions and critical-infrastructure services provider with defense, intelligence, and federal civilian business. Comparable to Serco on defense engineering and mission-support programs.
- Leidos: Large federal-IT and defense integrator with deep DoD, intelligence, and federal civilian business. Overlaps with Serco on mission support, digital solutions, and healthcare technology, but at significantly greater scale and breadth.
- Booz Allen Hamilton: Premier federal consulting and technology services firm with substantial defense and civilian agency work. Comparable to Serco's mission support, digital, and AI-enabled federal services offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Serco social profiles
Digital presenceSerco compliance and trust
Trust signalCompliance3 records
Serco financial estimates
Financial estimateRevenue estimate
Valuation estimate
Serco leadership team
Management profileNumber of profiles
Profiles1 record
Serco subsidiaries and ownership
Company hierarchySubsidiaries1 record
Serco funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Serco M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Serco
What does Serco do?
Serco is a government services contractor that provides federal, state, and provincial government clients in the U.S. and Canada with mission-critical services spanning defense mission support and training, healthcare program integrity (Medicare claims review), citizen services, transport security, acquisition and program management, digital solutions, and human capital transformation. The company leverages AI-enabled document processing for healthcare claims review and operates advanced autonomous maritime technology through the USX-1 Defiant vessel.
Is Serco a public or private company?
Serco is a private company. It is classified as corporate owned and is currently operating.
When was Serco founded?
Serco was founded in -1. It employs 5,001 to 10,000 people.
Where is Serco based?
Serco is headquartered in Herndon, United States, in the North America region.
How does Serco make money?
Three revenue lines are on record. Government Healthcare Contracts are the primary driver. The others are defense and Space Mission Support and transportation Security Services.
Who are Serco's main competitors?
Direct peers on record are Maximus, ICF International, Peraton, ManTech International and CACI International. Broad incumbents are KBR, SAIC, Parsons, Leidos and Booz Allen Hamilton.
Does Serco have an API?
No public API is recorded for Serco.
What industry is Serco in?
Serco's product category is Government Services. Its primary akta.pro industry code is IMABAOAM, Defense Software, Mission Applications & Open Architecture (MOSA) Systems. Its NAICS code is 92812 and its SIC code is 3812.