gem jpn
GEM JPN Inc. is the Tokyo subsidiary of Vietnam-based GEM Corporation, providing onshore-offshore IT consulting, custom software development, ServiceNow implementation, and AI-integrated digital transformation services to Japanese enterprises in manufacturing, banking, logistics, and HR technology.
- Company typePrivate
- Founded2019
- HeadquartersShirakawacho, Japan
- Headcount1–10
- GTM typeB2B
- OfferingServices
What gem jpn does
GEM JPN Inc. is the Tokyo-headquartered Japanese subsidiary of Vietnam-based GEM Corporation, established in November 2019 to serve Japanese enterprise clients through a deliberate onshore-offshore delivery model. The firm provides IT consulting, custom software development, digital transformation (DX) support, and AI-integrated solutions, targeting large Japanese corporations and Fortune 500 firms across manufacturing, financial services, education technology, HR technology, and logistics. Approximately 20 staff in Tokyo handle client engagement, requirements definition, and proposal work through direct field sales, contact-form inquiries, and phone consultations; execution is carried out by GEM Corporation's development organization of 400-plus engineers in Vietnam, with the group overall claiming 500-plus IT experts.
GEM's technical stack pairs third-party platform implementations with proprietary AI products. The platform layer is anchored by an Official ServiceNow partnership covering ITSM, ITOM, HRSD, and SecOps. Proprietary AI products include a Bank AI Knowledge Management system built on semantic search, intent understanding, and RAG; a multi-agent AI Loan Review Support System with OCR-driven document intake, risk analysis, compliance checking, and Human-in-the-Loop review; a YOLOv5-based Logistics AI Image Recognition system for mobile pallet detection; GEM OCR for document digitization; and the GEM Data Platform for enterprise data management. AI modalities span NLP, computer vision, audio/acoustic processing, structured-data analytics, and multi-agent generative systems. Operations are governed by ISO/IEC 27001 (information security), ISO 9001 (quality management), and CMMI Level 3 (software process maturity) certifications, with Vietnam IT Association membership signaling industry standing.
Revenue is generated primarily through enterprise professional services sold directly to large Japanese clients. Two engagement models are offered: project-based contracts with defined scope, timeline, and deliverables (typically multi-year), and an Offshore Development Center (ODC) model with dedicated teams billed monthly. Pricing is quote-based, no public pricing is disclosed, and the firm has not raised institutional or venture funding per available records. Notable named customers span a major Asian commercial bank, a leading Japanese logistics solutions provider, a major Japanese HR platform company serving four million users and sixty-three thousand corporate clients, and long-term client H&T (in its third year of collaboration). Strategic positioning is anchored on the cost-and-quality arbitrage between Vietnamese delivery rates and Japanese enterprise billing rates, augmented by AI-productized value rather than pure services labor.
gem jpn firmographics
Firmographics- Name
- gem jpn
- Legal name
- GEM JPN Inc.
- Website
- https://gem-corp.jp
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GEM JPN Inc. is the Tokyo subsidiary of Vietnam-based GEM Corporation, providing onshore-offshore IT consulting, custom software development, ServiceNow implementation, and AI-integrated digital transformation services to Japanese enterprises in manufacturing, banking, logistics, and HR technology.
- Ownership category
- akta.pro rank
gem jpn industry classification
Industry- Product category
- IT Consulting and Offshore Software Development Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
- akta.pro secondary industries
- Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization) (BPAEAFAG), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), IT Service Management (ITSM) Platforms (HDAEALAA), Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)
Keywords
Where gem jpn is headquartered
LocationHeadquarters
- HQ city
- Shirakawacho
- HQ country
- Japan
- HQ region
- Asia
Offices5 records
Markets served
gem jpn business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Offshore Development Services: Vietnam-based offshore software development with BrSE bridge engineers in Japan. Project-based contracts with defined scope and deliverables, as well as dedicated team (ODC) monthly billing model.
- AI and Digital Transformation Consulting: Digital strategy consulting, enterprise architecture redesign, advanced technology implementation (AI, IoT, blockchain), and ServiceNow implementation services.
- Managed Cloud Services: 24/7 cloud operations management, incident handling, performance optimization, and regular reporting, functioning as an internal IT team for clients.
- Project-based Software Development: Custom software development, application modernization, low-code/no-code development, mobile app development, and website development with clear scope and deliverables.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Project-based engagement with defined scope and deliverables |
| Other | Monthly | Offshore Development Center (ODC) model with dedicated team |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
gem jpn product offering
Product offeringCore offering
GEM JPN provides IT consulting, custom software development, and AI-integrated digital transformation solutions to Japanese enterprises through an onshore-offshore delivery model. BrSE bridge engineers in Japan gather requirements and coordinate with Vietnam-based GEM Corporation development teams to deliver ServiceNow platform implementations (ITSM, ITOM, HRSD, SecOps), industry-specific AI solutions (banking loan review, logistics computer vision, NLP chatbots), custom application development, and managed cloud services.
Product overview
GEM JPN is a Vietnam-based global technology partner providing comprehensive IT services and AI-powered solutions for Japanese enterprises. The core offering combines ServiceNow platform modules (ITSM, ITOM, HRSD, SecOps, CSM) with proprietary AI solutions and custom software development. Key proprietary solutions include Bank AI Knowledge Management for financial institutions, AI Loan Review Support System for automated loan processing, and Logistics AI Image Recognition for pallet detection. The service portfolio spans AI & Automation (NLP chatbots, computer vision, RPA, generative AI), Data Services (data platform, warehouse, governance, analytics), Cloud Services (multi-cloud management, migration, DevOps), Application Development (custom, modernization, low-code), and Digital Transformation Consulting. The company operates an onshore-offshore model with BrSE (bridge SE) professionals in Japan coordinating with GEM Corporation development teams in Vietnam.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceNow ITSM
Quantifiable outcome
- Truck waiting time reduced by 30% in logistics case study
- +5 more outcomes
Companies that use gem jpn
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
gem jpn technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability13 records
Feature9 records
gem jpn partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ServiceNowcoreGEM JPN is an Official ServiceNow Partner specializing in ServiceNow ITSM, ITOM, HRSD (HR Service Delivery), and SecOps implementation and consulting. The company provides requirements definition, design, implementation, and operational improvement support for ServiceNow deployments in Japan.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
gem jpn competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
gem jpn social profiles
Digital presencegem jpn compliance and trust
Trust signalCompliance3 records
gem jpn financial estimates
Financial estimateRevenue estimate
Valuation estimate
gem jpn leadership team
Management profileNumber of profiles
Profiles2 records
gem jpn subsidiaries and ownership
Company hierarchySubsidiaries2 records
gem jpn funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
gem jpn M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about gem jpn
What does gem jpn do?
GEM JPN provides IT consulting, custom software development, and AI-integrated digital transformation solutions to Japanese enterprises through an onshore-offshore delivery model. BrSE bridge engineers in Japan gather requirements and coordinate with Vietnam-based GEM Corporation development teams to deliver ServiceNow platform implementations (ITSM, ITOM, HRSD, SecOps), industry-specific AI solutions (banking loan review, logistics computer vision, NLP chatbots), custom application development, and managed cloud services.
Is gem jpn a public or private company?
gem jpn is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was gem jpn founded?
gem jpn was founded in 2019. It employs 1 to 10 people.
Where is gem jpn based?
gem jpn is headquartered in Shirakawacho, Japan, in the Asia region.
How does gem jpn make money?
Four revenue lines are on record. Offshore Development Services are the primary driver. The others are AI and Digital Transformation Consulting, managed Cloud Services and project-based Software Development.
Does gem jpn have an API?
No public API is recorded for gem jpn.
What industry is gem jpn in?
gem jpn's product category is IT Consulting and Offshore Software Development Services. Its primary akta.pro industry code is BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.), with a secondary code of BPAEAFAG, Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization). Its NAICS code is 54151 and its SIC code is 7373.