What ZOOMenLinea does

ZOOMenLinea (legal name ZOOM International Services, C.A.) is a privately held Venezuelan logistics and financial services company founded in 1976 and operated under parent holding GRUPO ZOOM, C.A. The company runs four wholly owned operating subsidiaries: ZOOM International Services for express shipping, Casa de Cambio ZOOM for currency exchange and remittances, ZOOM Logistics Services for enterprise warehousing and distribution, and Fundación ZOOM for corporate social responsibility. Its core products are national express delivery within Venezuela (100g to 30kg), international export shipping to 200+ countries via a 2017 strategic alliance with DHL Express, money remittances through a Western Union partnership and domestic Pago Móvil and bank transfer rails, and Casillero Internacional — a Miami-based international mailbox service that receives US online purchases and consolidates them for air (7–15 days) or maritime (15–21 days) delivery into Venezuela. Supporting services include ZOOMTrack real-time tracking, Mi ZOOM customer portal, Servicio de Protección de Encomiendas (SPE) insurance, COD cash-on-delivery, currency exchange with daily published USD/Bolivar rates, and a public/private JSON/HTTPS API platform for enterprise integration.

The technology stack is an API-first platform with a BaaSzoom backend, public and authenticated private APIs for tracking, pricing, office lookup, and guide creation, plus mobile apps on iOS and Android and a self-service web portal. Distribution is hybrid: company-owned and authorized agent offices in all Venezuelan states covering 40+ cities, supplemented by a US footprint (Miami warehouse at 2240 NW 114th Ave and a Doral facility) and a Panama operations support office for global logistics. Marketing and customer acquisition run through the zoom.red website, WhatsApp Business, Instagram, X (@ZOOMenLinea), a call center (0501 9666 000), and seasonal promotional campaigns.

Revenue is generated through transaction-fee and usage-based pricing — pay-as-you-go unit rates on national and international shipments, per-transaction remittance fees (with a $1,000 Pago Móvil ceiling), per-cubic-foot maritime locker fees ($29), per-half-kilogram air locker fees ($6), fuel surcharges on international shipments, $2 package-consolidation fees, and SPE insurance add-ons (1%–5% of declared value). Enterprise customers access negotiated multi-year contracts with credit facilities, dedicated account management, and authenticated private API access. Customer segments span Venezuelan individuals and families (primary, persona), corporate clients (business unit), and e-commerce entrepreneurs who use COD and lockers to source and resell US goods (use case). ZOOM holds a Great Place to Work certification for 2025–2026 and complies with Venezuelan anti-money-laundering and counter-terrorist-financing law (LOCDOFT/LOD), UPU conventions, and self-attested GDPR and CCPA privacy regimes.

Name

ZOOMenLinea

Legal name

ZOOM International Services, C.A.

Website

https://zoom.red

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ZOOMenLinea is a privately held Venezuelan express shipping, remittance, and international mailbox company serving consumers and enterprises across Venezuela with offices in every state, plus US warehouse operations in Miami and Panama operations support.

Ownership category

akta.pro rank

Headquarters

HQ city

Caracas

HQ country

Venezuela

HQ region

Latin America

Offices39 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. National Shipments (Envíos Nacionales): Domestic package delivery services within Venezuela, including express shipments, COD (cash on delivery), and door-to-door services. Pricing based on weight and distance.
2. International Shipments (Envíos Internacionales): Export and import of documents and merchandise worldwide through DHL partnership. Covers 200+ countries and territories including Latin America, Caribbean, USA, Europe, Asia, and Africa.
3. Remittances (Remesas): Money transfer services allowing sending and receiving money securely. Includes Pago Móvil and bank transfer options for receiving remittances in Venezuela. Limit of $1,000 per operation via Pago Móvil.
4. International Lockers (Casilleros Internacionales): Miami-based package consolidation service for online purchases from US retailers. Services include air and maritime shipping, package consolidation, and door-to-door delivery to Venezuela. Customers receive a Miami address for US online shopping.
5. Currency Exchange (Casa de Cambio): Foreign currency exchange services with daily exchange rates published for USD to Venezuelan Bolivar conversion.
6. Logistics Services for Enterprises: Integrated logistics, storage, and distribution services for corporate clients. Includes global shipping and logistics in Miami and Panama, and last-mile delivery from Chile, Spain, USA, England, and Peru.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels8 records

Core offering

ZOOMenLinea is an integrated Venezuelan logistics and financial services company that delivers national and international express package shipping, money remittances, currency exchange, and a Miami-based international mailbox (casillero) service for U.S. e-commerce purchases. It also provides enterprise logistics, storage, distribution, and last-mile delivery under the ZOOM Logistics brand. Operations run through a proprietary physical office network covering every Venezuelan state, supported by ZOOMTrack tracking, an API-first platform, and self-service portals.

Product overview

ZOOMenLinea operates as a diversified logistics and financial services company offering three core product lines: (1) Envíos (National and International Express Delivery) for packages up to 30kg nationally and 70kg internationally across 200+ countries; (2) Remesas (Money Remittances) through Casa de Cambio ZOOM with Western Union partnership and domestic Pago Móvil/bank transfer options; and (3) Casillero Internacional ZOOM (International Mailbox Service) providing Miami warehouse addresses for U.S. online purchases with air (7-15 days) or maritime (15-21 days) delivery to Venezuela. Supporting services include ZOOMTrack shipment tracking, Mi ZOOM customer portal, SPE (Package Protection Service), ZOOM Logistics enterprise solutions, and ZOOM API for developer integration. The company operates across all Venezuelan states with a network of offices and authorized agents, holding a strategic alliance with DHL Express since 2017.

Differentiator

Problem solved

Functional benefit

Brands

• ZOOM API Platform: Technological platform providing APIs for tracking, price calculation, office locations, guide creation, and customer service case management.
• ZOOMred
• Casillero Internacional ZOOM
• Casa de Cambio ZOOM
• ZOOMTrack
• Mi ZOOM
• ZOOM Logistics Services

Products and services

• Envíos Nacionales (National Express Delivery) National express delivery service for documents and packages within Venezuela, handling shipments from 100 grams to 30 kg per package with options for office pickup, door-to-door delivery with three delivery attempts, and Cash on Delivery (COD) where freight is charged to the recipient.
• Envíos Internacionales (International Express Shipping) International express shipping service exporting documents and merchandise from Venezuela to over 200 countries and territories worldwide, delivering packages up to 70 kg with customs advisory services and real-time tracking to final destination via the DHL Express partnership.
• Remesas (Money Remittances) Money remittance service enabling users to send and receive money securely, operated under the Casa de Cambio ZOOM brand with Western Union partnership for international transfers and Pago Móvil (up to $1,000 per operation) plus bank transfer options for domestic collection.
• Casillero Internacional ZOOM (International Mailbox / Locker Service) International mailbox service providing Venezuelan customers with a Miami warehouse address for receiving online purchases from U.S. retailers, with consolidation, air (7-15 days) or maritime (15-21 days) shipping options to Venezuela, and door-to-door or office pickup delivery.
• Casa de Cambio ZOOM (Currency Exchange) Currency exchange service under the Casa de Cambio ZOOM brand offering USD purchase and sale at daily published exchange rates (e.g., BRL 737.23 buy / BRL 744.60 sell as of 21/07/2026 for USD to Venezuelan Bolivar conversion), accessible across the ZOOM office network.
• ZOOM Logistics (Enterprise Logistics, Storage, and Distribution) Comprehensive enterprise logistics, storage, and distribution services for businesses, including last-mile delivery for shipments originating from Chile, Spain, USA, England, and Peru, with custom negotiated pricing, credit facilities, and dedicated account management.
• ZOOM API Platform Public and private APIs in JSON format over HTTPS enabling clients and partners to integrate with ZOOM services for shipment tracking, price calculations, office locations, guide creation/printing, and customer service case management, with sandbox access and authenticated private endpoints for corporate clients.
• Servicio de Protección de Encomiendas (SPE - Package Protection Insurance) Standalone package protection insurance that indemnifies the declared value of shipments in case of theft, damage, or loss. Air coverage costs $1 for packages under $100 invoice value or 1% of declared value for packages over $100; maritime coverage is 5% of commercial invoice value (minimum $5), with maximum coverage of $2,500.

Quantifiable outcome

• Delivery to 200+ countries and territories worldwide
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• DHL ExpresscoreStrategic or Co-development Partner · 1 January 2017Strategic partnership signed in 2017 enabling ZOOM to offer international shipping services from Venezuela to 200+ countries worldwide. DHL handles export, import, customs, and distribution for international shipments, while ZOOM provides its extensive national network (ZOOMred) for last-mile delivery within Venezuela.
• Western UnioncoreChannel Partner/ Reseller/ DistributorAlliance for money transfer services allowing customers to send and receive remittances through ZOOM offices throughout Venezuela.
• E-Box Logistics, LLCcoreTechnology or IntegrationAuthorized logistics partner in the USA for exporting merchandise on behalf of ZOOM international locker customers. Handles package consolidation and export processes from the US warehouse.
• Banco ExteriorminorGTM or Marketing PartnerBanking partnership enabling customers to obtain prepaid dollar cards for international online purchases, facilitating e-commerce transactions through ZOOM international lockers.
• Banco Nacional de Crédito (BNC)minorGTM or Marketing PartnerBanking partnership offering prepaid dollar cards to facilitate international online shopping, integrated with ZOOM's international locker service.
• Banco ActivominorGTM or Marketing PartnerBanking partnership providing prepaid dollar cards for ZOOM customers to make purchases on international e-commerce platforms.
• ZinliminorGTM or Marketing PartnerDigital payment platform partnership enabling dollar prepaid cards for international online purchases via ZOOM's international locker service.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• FedEx: Global courier and logistics company serving Venezuelan and Latin American markets with express delivery, freight, and supply chain services. Operates as a broad incumbent with overlapping international shipping and logistics capabilities relevant to ZOOM's enterprise and international segments.
• DHL Express: Global logistics leader that is ZOOM's strategic international shipping partner since 2017. As a broad incumbent, DHL provides the international network backbone for ZOOM's cross-border services while also being a potential competitor offering direct international shipping to Venezuelan customers.
• UPS: Global logistics and package delivery company serving Venezuelan and international markets. Comparable to ZOOM in express delivery and supply chain services, operating as a broad incumbent with overlapping international shipping capabilities.

Emerging players

• Aeropost: Cross-border package forwarding and casillero service operating across Latin America. Directly comparable to ZOOM's Casillero Internacional service with Miami-based warehouse and consolidation services for shoppers buying from US retailers.

Regional players

• Estafeta: Leading Mexican courier and logistics provider with national coverage and international shipping capabilities. Operates in similar business segments to ZOOM (national delivery, international shipping, logistics solutions) within the Latin American market.
• Servientrega: Major Colombian courier and logistics company with Latin American regional presence. Comparable to ZOOM in offering national express delivery, international shipping, and logistics services across Latin America, providing a regional benchmark for courier business model.

Direct peers

• Tealca: Venezuelan courier and logistics company providing national package delivery services. Competes directly with ZOOM in the domestic Venezuelan courier market with similar service offerings and target customer segments.
• MRW: Venezuelan courier company offering national and international express delivery, with similar business model to ZOOM serving Venezuelan consumers and businesses. Operates as the closest direct competitor in the Venezuelan courier market with comparable service offerings.
• Western Union: Global money transfer leader that is both ZOOM's remittance partner and a comparable service provider. ZOOM leverages Western Union's network for cross-border remittances, making it a direct peer in the money transfer segment of ZOOM's business.
• MoneyGram: Global money transfer service competing directly with ZOOM's remittance business and Western Union partnership. Comparable peer for ZOOM's Casa de Cambio and remittance revenue streams, with similar cross-border money movement services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ZOOMenLinea
• Instagraminstagram.com/zoom_enlinea
• LinkedInlinkedin.com/company/zoomred

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZOOMenLinea