YWCA Billings

What YWCA Billings does

YWCA Billings is a 501(c)(3) nonprofit social services organization founded in 1907 (incorporated 1930) and headquartered at 909 Wyoming Ave, Billings, Montana. It operates a coordinated suite of emergency, transitional, and advocacy programs for survivors of domestic violence, sexual assault, and human trafficking in Yellowstone and Big Horn Counties. Core service lines include emergency shelter at Gateway Horizons, 24/7 phone and text helplines, hospital accompaniment during forensic exams, case management, on-site civil legal advocacy by a licensed attorney, Gateway Vista affordable apartments, and transitional/rapid re-housing assistance. The organization also co-hosts the Northern Lights Family Justice Center, opened in 2025 on its campus, which coordinates multi-agency services for abuse victims.

The underlying operating model is human-services delivery rather than technology — there are no proprietary software products, APIs, or AI/ML capabilities; case support is provided in person and via 24/7 helpline (406-245-4472) and text line (406-702-0229) by trained Victim Support Specialists. The organization is staffed by approximately 20-30 employees across an executive team (CEO Erin Lambert, Legal & Victim Services Administrator, Administrative Director, Community Liaison Director), administration, transitional services, and emergency services functions. Infrastructure is concentrated on a single Billings campus that has undergone repeated capital investment, with Gateway Shelter opened in 1998, Gateway Vista in 2018, and Gateway Horizons replacing the original shelter in 2023.

YWCA Billings is privately funded through a combination of individual donations, recurring pledges, honor/memorial and stock gifts, IRA rollovers, in-kind contributions, and government grants tied to its nonprofit status. All services are provided free of charge to survivors. The marketing and donor-engagement stack is modest and operational rather than commercial: website, Constant Contact email, DonorPerfect online giving, Microsoft Forms for volunteer recruitment, and a signature event (Purse-a-Palooza). Scale metrics reported by the organization include 15,787 shelter nights, 2,086 helpline callers, 1,302 survivors receiving tailored support, and 308 civil legal consultations per reporting period, with $378,888 in housing subsidies passed through to 287 families.

Name

YWCA Billings

Legal name

YWCA Billings

Website

https://ywcabillings.org

Company type

Private

Founded year

1907

Operating status

Operating

Short description

YWCA Billings is a Billings, Montana-based 501(c)(3) nonprofit, founded in 1907, providing free emergency shelter, 24/7 crisis helplines, legal advocacy, transitional housing, and case management to survivors of domestic violence, sexual assault, and human trafficking across Yellowstone and Big Horn Counties.

Ownership category

akta.pro rank

Product category

Domestic Violence and Survivor Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221)

SIC

Services-Health Services (8000), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro industry

PRIMARYBPADAHAF

Protection Services (GBV, Child Protection, Safeguarding)

Business & Public Services/International Organizations & Development/Refugee, Migration & Displacement Services

SECONDARYBPAGAAAC

Emergency Shelter, Camp Management & Non-Food Items (NFI)

Business & Public Services/Nonprofit, NGO & Social Services/Humanitarian Aid & Disaster Relief

Keywords

• Domestic violence services
• Sexual assault advocacy
• Emergency shelter services
• Transitional housing programs
• Human trafficking support

Headquarters

HQ city

Billings

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: YWCA Billings generates revenue through individual donations (one-time, monthly recurring, honor/memorial gifts), stock donations, IRA rollovers, and in-kind donations of goods and supplies. They also accept endowment contributions.
2. Government Grants: As a non-profit serving survivors of violence, the organization likely receives government funding though specific grants are not detailed in available sources.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

YWCA Billings delivers free, comprehensive emergency and transitional services to survivors of domestic violence, sexual assault, and human trafficking. Its core offerings are 24-hour secure emergency shelter (Gateway Horizons), 24/7 phone and text helplines, case management, civil legal advocacy by an on-site licensed attorney, hospital accompaniment during forensic exams, transitional and rapid re-housing assistance, and affordable housing at Gateway Vista Apartments, all delivered on its Billings, Montana campus.

Product overview

YWCA Billings operates as a social services non-profit organization offering a coordinated suite of programs for survivors of domestic violence, sexual assault, and human trafficking. The core services include Emergency Shelter (Gateway Horizons), 24/7 Help Lines, Case Management, Legal Advocacy, Gateway Vista Affordable Apartments, Transitional and Rapid Re-Housing, Hospital Accompaniment, and the Northern Lights Family Justice Center. These programs are designed to provide immediate crisis intervention through shelter and helplines, followed by transitional support including housing assistance, legal services, and case management to help survivors achieve long-term stability and independence.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter (Gateway Horizons) 24-hour secure emergency shelter for survivors of domestic violence, sexual assault, and human trafficking, providing refuge for individuals and families fleeing dangerous situations in Yellowstone and Big Horn counties.
• 24/7 Help Lines Round-the-clock phone (406-245-4472) and text (406-702-0229) helplines staffed by trained Victim Support Specialists who provide crisis counseling, information, and referrals to survivors of domestic violence, sexual assault, and human trafficking.
• Case Management

Quantifiable outcome

• 15,787 nights of safe shelter provided to 219 adults and 166 children
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Northern Lights Family Justice CentercoreStrategic or Co-development Partner · 1 January 2025The Northern Lights Family Justice Center provides safety planning, support, and coordination of free local services for victims of domestic abuse. It is co-located on YWCA Billings' campus and opened in 2025, creating a comprehensive ecosystem of services for survivors.

Scale indicators9 records

Recent moves14 records

Expansion highlights5 records

Broad incumbents

• YWCA USA: National umbrella organization for the YWCA movement. Operates as the broader incumbent network that YWCA Billings affiliates with for mission alignment, brand standards, and shared advocacy infrastructure.
• RAINN: Largest national anti-sexual-assault organization operating the National Sexual Assault Hotline. Comparable to the sexual assault hospital accompaniment and crisis line services offered by YWCA Billings.

Direct peers

• YWCA Missoula: Another Montana-based YWCA affiliate providing domestic violence, sexual assault, and homeless services. Directly comparable as a sister YWCA operating the same service mix in a different Montana market.
• Safe Horizon: Large NYC-based nonprofit providing domestic violence, sexual assault, and human trafficking services including shelter, hotline, legal advocacy, and case management. Closely analogous to YWCA Billings' integrated service model at greater scale.
• Sanctuary for Families: New York-based nonprofit providing shelter, legal advocacy, and counseling for survivors of domestic violence and human trafficking. Operates a comparable emergency shelter + on-site civil legal services + transitional housing model.
• Stepping Up Montana (Montana Coalition Against Domestic and Sexual Violence): Statewide Montana coalition coordinating domestic and sexual violence services. Directly relevant as a peer network supporting member programs including shelter and advocacy services.

Emerging players

• Polaris Project: National anti-human-trafficking organization operating the National Human Trafficking Hotline. Comparable as a survivor-services provider focused on the trafficking segment YWCA Billings serves.
• National Domestic Violence Hotline: National 24/7 crisis hotline for domestic violence victims providing intervention, information, and referrals. Comparable to YWCA Billings' 24/7 helpline/text line service component.
• Casa de Esperanza: National organization focused on domestic violence services in Latino communities with shelter and advocacy programs. Comparable as a community-rooted DV services operator with holistic service model.

Others

• National Network to End Domestic Violence: National advocacy and capacity-building organization for the domestic violence field. Relevant as a peer in policy, funding access, and operational standards rather than direct service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ywcabillings

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about YWCA Billings