VOIS

IT Services and Business Process Outsourcingvoiscentre.com

VOIS delivers technology transformation, managed services, and business operations to Vodafone and external enterprise clients across 22 locations and 14 countries, leveraging 30,000+ staff and GenAI/ML capabilities.

Company typePrivate
Founded-
HeadquartersLondon, United Kingdom
Headcount5,001–10,000
GTM typeB2B
OfferingServices

What VOIS does

VOIS (Vodafone Intelligent Solutions) is a UK-headquartered technology and business services provider operating as the in-house services arm of Vodafone Group. The company delivers end-to-end managed services, technology transformation, and business process operations across 21 service lines organized into two categories: Technology Services (software engineering, cloud and infrastructure, IT platforms and automation, cyber security, IT operations, and networks) and Business Operations (business process services, customer care, data analytics and insights, financial operations, HR operations, security operations, and supply chain management). Underlying capabilities include GenAI and machine learning solutions, the DAIS data analytics platform, cloud infrastructure management, and cybersecurity operations.

VOIS firmographics

Firmographics

Name: VOIS
Legal name: VOIS (Vodafone Intelligent Solutions)
Website: https://voiscentre.com
Company type: Private
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: VOIS delivers technology transformation, managed services, and business operations to Vodafone and external enterprise clients across 22 locations and 14 countries, leveraging 30,000+ staff and GenAI/ML capabilities.
Ownership category
akta.pro rank

VOIS industry classification

Industry

Product category: IT Services and Business Process Outsourcing
NAICS: Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611)
SIC: Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
akta.pro primary industry: Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
akta.pro secondary industries: Billing, Payments & Account Administration Centers (BPAAAAAF), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

Digital transformation services
Managed IT services
Business process outsourcing
Cloud infrastructure services
Enterprise technology services

Where VOIS is headquartered

Location

Headquarters

HQ city: London
HQ country: United Kingdom
HQ region: Europe

Offices1 record

Markets served

VOIS business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

Managed Services: End-to-end managed services for enterprise clients including IT operations, workplace services, and operational transformation. Revenue generated through multi-year contractual arrangements with enterprise clients.
Professional Services: Technology transformation and consulting services delivered through strategic partnerships and direct enterprise engagements. Revenue derived from implementation, integration, and ongoing operational support.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

VOIS product offering

Product offering

Core offering

VOIS delivers end-to-end technology, transformation, and business services through 21 service lines spanning software engineering, cloud and infrastructure, IT platforms and automation, cyber security, IT operations, networks, business process outsourcing, customer care (CARE), data analytics and insights, financial operations, HR operations, security operations, and supply chain management. The company serves as a Trusted Accelerator that powers Vodafone and external enterprise clients across 22 locations in 14 countries.

Product overview

VOIS (Vodafone Intelligent Solutions) is a Trusted Accelerator offering end-to-end, flexible and scalable solutions that transform mission-critical operations. The portfolio consists of 21 service lines spanning two main categories: Technology Services (Software Engineering, Cloud & Infrastructure, IT Platforms and Automation, Cyber Security, IT Operations, Networks) and Business Operations (Business, CARE, Data Analytics & Insights, Financial Operations, HR Operations, Security Operations, Supply Chain Management). VOIS delivers these services across 22 locations in 14 countries, powering Vodafone and serving enterprise clients.

Differentiator

Problem solved

Functional benefit

Products and services

Software Engineering Software engineering services for mission-critical operations transformation, delivered to enterprise clients across multiple verticals.
Cloud & Infrastructure Cloud computing and infrastructure management solutions enabling scalable enterprise operations across 22 global locations.
IT Platforms and Automation IT platforms and automation services designed to streamline and modernize enterprise business processes.
Cyber Security Cybersecurity services protecting enterprise assets and infrastructure through security operations and threat protection capabilities.
IT Operations IT operations services for managing and optimizing enterprise technology environments and infrastructure.
Networks Network services and solutions supporting enterprise connectivity, including the Centrica partnership covering 80 sites and 30,000 devices across the UK.
Business Services Business process outsourcing and operational support services for enterprise clients across functions.
CARE Customer care and support services delivered for enterprise clients and the Vodafone ecosystem.
Data Analytics & Insights (DAIS) Data analytics and insights services delivered through the DAIS platform to drive enterprise data-driven decision making and transformation.
Financial Operations Financial operations and accounting process services delivered to enterprise clients.
HR Operations Human resources operations and management services for enterprise clients.
Security Operations Security operations center services providing monitoring and threat response for enterprise environments.
Supply Chain Management Supply chain management and optimization services for enterprise clients.

Quantifiable outcome

€1.5B+ in value delivered to clients
+2 more outcomes

Companies that use VOIS

Customer profile

Named customers1 record

Segments3 records

Ideal customer profiles3 records

VOIS technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

VOIS partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core.

CentricacoreStrategic or Co-development Partner · 27 January 2026Four-year strategic partnership to deliver workplace services and connectivity to 80 sites and 30,000 devices across the UK. Enables Centrica's transition from traditional managed services to a data-driven enterprise using GenAI and machine learning. Also enables combined connectivity and energy offers for Vodafone, British Gas, and Hive customers.
AccenturecoreStrategic or Co-development Partner · 1 October 2024Major strategic partnership announced in October 2024, marking VOIS's first major strategic partnership prior to the Centrica agreement. Serves as a blueprint for enterprise digital transformation engagements.
CGIcoreImplementation/ SI/ Consulting PartnerTechnology and implementation partner in the Centrica deal, working alongside VOIS and Vodafone Business to deliver workplace services and connectivity solutions.
VodafonecoreStrategic or Co-development PartnerParent company and primary strategic partner. VOIS powers Vodafone through operational and technology transformation services. VOIS is described as 'Your Trusted Accelerator' that powers Vodafone. Operates within the Vodafone ecosystem with combined offerings for customers.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

VOIS competitors and assessment

Company assessment

Direct peers

Tata Consultancy Services (TCS): One of the world's largest IT services and BPO firms, with a comparable portfolio spanning software engineering, cloud, networks, customer care, and business operations outsourcing. Competes for the same multi-year enterprise transformation deals as VOIS.
Genpact: Pure-play digital transformation and business operations services firm, particularly strong in financial operations, customer care, supply chain, and data analytics — overlapping heavily with VOIS's Business Operations portfolio.
CGI: Global IT and business consulting services firm, and a direct co-delivery partner with VOIS on the Centrica deal. Comparable in IT outsourcing, systems integration, and managed services for enterprise clients.
WNS: Business process management and IT services firm with comparable customer care, finance & accounting operations, and analytics services. Targets similar large-enterprise BPO and transformation engagements.
HCLTech: Global IT services and engineering firm offering cloud, infrastructure, cybersecurity, networks, and digital transformation. Comparable in service breadth and enterprise B2B GTM motion.
Capgemini: European-headquartered IT services and consulting firm with strong capabilities in cloud, data, cybersecurity, and business operations. Directly comparable in geographic footprint, service mix, and enterprise transformation focus.
Infosys: Global IT services and digital transformation provider with overlapping offerings across cloud, data analytics, cybersecurity, and managed services. Targets large enterprises undergoing similar digital and AI-led transformation journeys as VOIS.
Accenture: Global IT services and consulting giant offering the same end-to-end digital transformation, cloud, cybersecurity, and managed services portfolio as VOIS, and is itself a strategic partner of VOIS. Comparable in scale, service breadth, and enterprise GTM motion.
Cognizant: Large IT services firm with strong digital transformation, cloud, data analytics, and operations services. Targets similar large-enterprise transformation engagements and operates comparable global delivery models.
Wipro: Global IT services and BPO company with a comparable portfolio including cloud, networks, customer care, finance & HR operations, and digital transformation. Competes for similar multi-year managed services contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

VOIS financial estimates

Financial estimate

Revenue estimate

Valuation estimate

VOIS leadership team

Management profile

Number of profiles

Profiles1 record

VOIS funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

VOIS M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VOIS

What does VOIS do?

Is VOIS a public or private company?

VOIS is a private company. It is classified as corporate owned and is currently operating.

When was VOIS founded?

VOIS was founded in -1. It employs 5,001 to 10,000 people.

Where is VOIS based?

VOIS is headquartered in London, United Kingdom, in the Europe region.

How does VOIS make money?

Two revenue lines are on record. Managed Services are the primary driver. The others are professional Services.

Who are VOIS's main competitors?

Direct peers on record are Tata Consultancy Services (TCS), Genpact, CGI, WNS, HCLTech, Capgemini, Infosys, Accenture, Cognizant and Wipro.

Does VOIS have an API?

No public API is recorded for VOIS.

What industry is VOIS in?

VOIS's product category is IT Services and Business Process Outsourcing. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations, with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 54151 and its SIC code is 7370.