Nuevosur S.a.

What Nuevosur S.a. does

Nuevosur S.A. is a regulated Chilean sanitary utility company headquartered in Talca (Planta San Luis, Monte Baeza S/N) that produces and distributes potable water, collects sewage, and treats wastewater for residential, commercial, industrial, and municipal customers across four administrative regions of central Chile: Maule, O'Higgins, Biobío, and Ñuble. Founded in 2006, the company serves more than 3 million people under exclusive territorial concessions granted by Chilean authorities, operating production plants, distribution networks, and treatment facilities as a natural monopoly within its service areas. Its product portfolio is anchored by a unified digital platform — the Sucursal Virtual customer portal — integrating bill management, electronic billing, payment processing, service requests, subsidy applications, meter reading submission, and feasibility requests for new connections. Supporting products include Pago Express for expedited digital payments via BancoEstado's Rutpay QR system, the Plan Suministro Alternativo real-time outage map (puntodeabastecimientodeagua.nuevosur.cl), and a six-step Feasibility Request Form with a 20-business-day response window for developers and builders.

The company generates revenue through usage-based monthly billing for potable water, recurring charges for sewage collection and wastewater treatment, and one-time fees for feasibility requests and new connection projects. Pricing is regulated by Chilean authorities and varies by consumption level and region. Distribution spans multiple payment channels including QR-based mobile payments, bank transfers through Santander, Banco de Chile, Banco Estado, and Banco Falabella, physical customer service offices across all four regions, and the online self-service portal. Strategic ESG initiatives include a Water Resiliency Plan, a Loss Reduction Plan targeting water-stress areas, a Carbon Neutrality 2050 goal through non-conventional renewable energy adoption, and Norma 3262 certification for gender equality and work-life balance. The company partners with regional governments and municipalities to support sanitation projects in urban and rural zones, and interconnects with Rural Sanitary Services (SSR) for contingency support during water scarcity.

Name

Nuevosur S.a.

Legal name

Nuevosur S.A.

Website

https://nuevosur.cl

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Nuevosur S.A. is a regulated Chilean sanitary utility headquartered in Talca that produces potable water, collects sewage, and treats wastewater for over 3 million residential, commercial, and industrial customers across the Maule, O'Higgins, Biobío, and Ñuble regions under exclusive territorial concessions.

Ownership category

akta.pro rank

Product category

Water and Sanitation Utilities

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Direct Potable Reuse (DPR) Utilities (Advanced Treatment & Blending) (EUANAGAC)

akta.pro secondary industry

Environmental Public Health (Food Safety, Water Quality, Sanitation) (BPAIAJAE)

Keywords

• Water utility services
• Sewage collection
• Wastewater treatment
• Potable water supply
• Sanitary services

Headquarters

HQ city

Talca

HQ country

Chile

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Water Supply Services: Monthly billing for potable water supply services to residential and commercial customers based on consumption levels.
2. Sewage and Wastewater Treatment: Charges for sewage collection and wastewater treatment services included in monthly billing.
3. New Connection Feasibility and Project Services: Fees for processing feasibility requests and project inspections for new water and sewage connections for residential, commercial, and development projects.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

Nuevosur S.A. produces and distributes potable water, collects sewage, and treats wastewater for residential, commercial, and industrial customers within exclusive territorial concessions across the Maule, O'Higgins, Biobío, and Ñuble regions of central Chile. The company also processes feasibility requests and new connections for property developers and builders, and supports regional governments on rural sanitation initiatives. Customer service is delivered through physical offices, a phone center, a virtual branch portal, and partner-bank payment channels.

Product overview

Nuevosur S.a. is a Chilean regional water utility company operating under the tagline 'Soy tu agua siempre' (I am your water always), serving approximately 3 million people across the Maule, O'Higgins, Bío Bío, and Ñuble regions. The company offers a unified portfolio of sanitation services centered on three core pillars: production and distribution of drinking water (Agua Potable), sewage collection (Alcantarillado), and wastewater treatment (Tratamiento de Aguas Servidas). Its digital product suite is anchored by the Sucursal Virtual customer portal, which integrates bill management, electronic billing, payment processing, service requests, and subsidy applications. Supporting digital channels include Pago Express for expedited payments with BancoEstado Rutpay QR integration, the Plan Suministro Alternativo interactive map for real-time outage and alternative water supply tracking, and the Formulario de Factibilidad for new customer onboarding. All services are delivered exclusively within the company's regulated service areas across four administrative regions of Chile.

Differentiator

Problem solved

Functional benefit

Products and services

• Agua Potable (Potable Water Supply) Production and distribution of potable water to residential, commercial, and industrial customers within Nuevosur's regulated service territory across the Maule, O'Higgins, Biobío, and Ñuble regions of Chile.
• Alcantarillado (Sewage Collection) Sewage collection service for residential, commercial, and industrial customers in Nuevosur's concession territory, billed as part of the monthly utility service.
• Tratamiento de Aguas Servidas (Wastewater Treatment) Treatment of collected sewage and return of treated wastewater to natural water bodies, delivered as part of Nuevosur's regulated sanitation portfolio.
• Sucursal Virtual (Virtual Branch Portal) Online customer portal where residential and commercial account holders can manage their water and sanitation account, view bills, subscribe to electronic billing, submit meter readings, request service changes, apply for subsidies, and arrange payment agreements.
• Pago Express Expedited bill payment service that lets customers pay Nuevosur invoices via credit or debit card through Unired, or by scanning a QR code through BancoEstado's Rutpay mobile application.
• Formulario de Factibilidad (Feasibility Request Form) Digital feasibility application for property developers, builders, and new customers to request sanitation service feasibility for drinking water, sewage, and wastewater treatment connections, with a guaranteed 20-business-day response window.
• Plan Suministro Alternativo (Alternative Supply Plan) Real-time interactive map service that tracks active water supply interruption events and shows alternative water distribution points and tank statuses for affected customers in Nuevosur's service area.

Quantifiable outcome

• Serves over 3 million people in Maule region and surrounding areas
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• BancoEstadocoreChannel Partner/ Reseller/ DistributorBancoEstado partnership enables Nuevosur customers to pay their water bills through the Rutpay mobile application using QR codes. This provides convenient digital payment options for customers.
• Santander ChilecoreChannel Partner/ Reseller/ DistributorSantander Chile bank partnership allows Nuevosur customers to pay water bills through Santander's online and mobile banking platforms.
• Banco de ChilecoreChannel Partner/ Reseller/ DistributorBanco de Chile partnership enables Nuevosur customers to pay water bills through the bank's digital and branch banking channels.
• Banco FalabellacoreChannel Partner/ Reseller/ DistributorBanco Falabella partnership provides Nuevosur customers with additional payment channel options through Falabella's banking services.
• Regional Governments (Gobiernos Regionales)flagshipStrategic or Co-development PartnerCollaboration agreements with regional governments to support and streamline sanitation projects in urban areas within and outside the company's operational territory, and in rural zones. Part of the company's commitment to universal water access.
• MunicipalitiesflagshipStrategic or Co-development PartnerPartnership with municipalities to support and accelerate sanitation projects in their jurisdictions, helping improve water access and infrastructure development in local communities.
• Rural Sanitary Services (SSR)minorStrategic or Co-development PartnerInterconnection of rural sanitary services near company infrastructure to provide support during contingencies or water scarcity periods, while maintaining their SSR status.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Sabesp: Brazil's largest state-level water and wastewater utility serving São Paulo state. Comparable regulated-monopoly water/wastewater utility model in Latin America with similar tariff regulation and capex-intensive operations.

Direct peers

• ESVAL: Regional Chilean water and sewage utility operating in the Valparaíso region under the same sanitary concession model. Direct peer given shared industry, regulator, customer segments, and tariff structure.
• Aguas Andinas: Chile's largest regulated sanitary utility (water and wastewater), serving the Santiago metropolitan region under similar SISS concession framework. Most direct domestic comparable to Nuevosur given identical regulatory regime, business model, and service offering.
• Aguas del Valle: Chilean regional sanitary utility serving the Coquimbo and Atacama regions, providing potable water, sewage collection, and wastewater treatment. Closely comparable in scale and business model to Nuevosur.

Broad incumbents

• Essential Utilities: US regulated water and natural gas utility serving multiple states. Comparable in regulated-monopoly utility structure, customer-segment mix (residential/commercial/industrial), and capex-driven growth model.
• American Water Works Company: Largest US-based publicly-traded water and wastewater utility. Comparable regulated-monopoly business model, regulated rate base, and capital-intensive infrastructure investment profile, though operating in a different regulatory regime.
• Veolia Chile (Aguas de Antofagasta): Veolia operates regulated water concessions across multiple Chilean regions (including Antofagasta). Comparable parent-backed sanitary utility model, though embedded within a global environmental services conglomerate.
• SUEZ (now ENGIE/Agbar): Global environmental services and water utility operator with regulated concessions across Europe, Latin America, and elsewhere. Broad incumbent in the same water/wastewater utility space, though operating at much larger scale and with broader service portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nuevosur

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nuevosur S.a.