Zagrebački Električni Tramvaj

What Zagrebački Električni Tramvaj does

Zagrebački Električni Tramvaj (ZET) is the exclusive municipal public transport operator for the City of Zagreb and surrounding municipalities in Croatia, operating as a limited liability company (d.o.o.) wholly owned by the City of Zagreb. Founded in 1890 alongside the world's shortest funicular (Uspinjača, 66 meters), the company runs a multi-modal network comprising urban tram lines, an extensive urban and suburban bus network (including Zone 2 services to Velika Gorica, Zaprešić, Bistra, and Stupnik), the Sljeme cable car, the historic funicular, and the seasonal Fulir free electric pedestrian-zone shuttle, plus specialized door-to-door transport for persons with disabilities. The company employs 1,001–5,000 staff and serves a metropolitan population of approximately 800,000 across a single integrated tariff zone.

ZET's operational backbone is a fleet modernization program largely co-financed by European structural funds, including a €55 million procurement of new low-floor trams (≈€44M from the European Regional Development Fund), a €7.8M electric bus charging station at the Podsused depot built by Končar, and a €7.2M comprehensive renovation of the funicular. The technology stack centers on the MojZET mobile application (iOS/Android) supporting QR code and NFC ticket validation, the Pretplatna karta reloadable season card (3.5-year lifecycle), Vrijednosna karta stored-value cards, and GTFS static and real-time open data feeds published under Croatia's Open Licence for third-party app developers.

The business model combines fare revenue (single-ride, multi-day, monthly, and annual subscription coupons) with substantial municipal subsidies covering free travel for at least eight categories of users — retirees aged 65+, persons under 18, the unemployed, persons with disabilities, blood donors, war veterans, and lower-income students — plus free Sljeme cable car access for Zagreb residents since May 2024. Distribution spans 15+ owned ticket offices, 300+ partner kiosks (Tiska, iNovine), on-board driver sales, and the MojZET app, with combined ticketing arrangements with Croatian Railways (HŽPP). Strategic capital programs are funded through a mix of EU grants (ERDF, ITU mechanism, National Recovery and Resilience Plan) and City of Zagreb budget allocations.

Name

Zagrebački Električni Tramvaj

Legal name

Zagrebački električni tramvaj d.o.o.

Website

https://zet.hr

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ZET is the City of Zagreb's municipal public transit operator, running tram, bus, funicular, cable car, and accessibility services across Zagreb and four surrounding municipalities. It serves approximately 800,000 residents via a fleet modernization program largely co-funded by EU structural funds.

Ownership category

akta.pro rank

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D

Revenue model

1. Passenger ticket and fare revenue: ZET generates revenue through the sale of single-ride tickets, multi-day passes, and monthly/annual subscription coupons sold at ZET ticket offices, partner kiosks, on vehicles, and via the MojZET mobile application. The entire Zagreb area has been a single tariff zone since 1 January 2006. Secondary areas (Velika Gorica, Zaprešić, Bistra, Stupnik) constitute a second zone.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

ZET operates the multi-modal public passenger transport network of the City of Zagreb and surrounding municipalities, providing urban tramway, urban and suburban bus, the historic Zagreb Funicular, the Sljeme Cable Car, the seasonal Fulir free electric pedestrian shuttle, and specialized transport for persons with disabilities. The service is sold through single-ride tickets, multi-day passes, monthly and annual subscription coupons, and stored-value cards, with subsidized free travel administered for eight categories of residents. Supporting the physical network are the MojZET mobile application and publicly available GTFS open transit data feeds.

Product overview

Zagrebački Električni Tramvaj (ZET) is a public transit operator providing a multi-modal urban transport network for the City of Zagreb and surrounding municipalities. Its core offering consists of a tramway network (operating exclusively in Zone 1), an extensive bus network spanning Zone 1 and Zone 2 (covering Velika Gorica, Zaprešić, and municipalities of Bistra and Stupnik), the Sljeme cable car, the historic Zagreb Funicular (the world's shortest at 66 meters), and the seasonal Fulir free electric pedestrian-zone shuttle. Supporting the physical network are digital ticketing products — the Pretplatna karta (season ticket card), Vrijednosna karta (stored-value card), and MojZET mobile application (for QR/NFC ticket purchase and validation) — alongside a specialized service for persons with disabilities. ZET also publishes open GTFS transit data feeds under Croatia's Open Licence. The company is undergoing a major fleet modernization program including new low-floor trams from Končar, electric bus deployment, and infrastructure electrification, co-funded by EU structural funds.

Differentiator

Problem solved

Functional benefit

Brands

• MojZET: Mobile application for purchasing single tickets, monthly and annual passes for buses, trams, funicular, and free cable car rides.
• Fulir

Products and services

• Tramvajski prijevoz (Tramway Transport) Urban tramway network operating exclusively within the first tariff zone of Zagreb, with multiple lines covering the central city. Includes the Sarajevska cesta extension, the first new tramway extension in 25 years, and a fleet being modernized with new TMK 2400-series low-floor trams.
• Autobusni prijevoz (Bus Transport) Urban and suburban bus network across the first tariff zone (entire City of Zagreb) and a second zone covering Velika Gorica, Zaprešić, Bistra, and Stupnik. Includes regular, express, and nighttime lines.
• Žičara Sljeme (Sljeme Cable Car) Cable car connecting Zagreb city to Sljeme mountain, approximately 4 km long with 40 cabins. Operating since 1963, free for Zagreb residents since May 2024.
• Uspinjača (Zagreb Funicular) Historic funicular connecting Donji Grad and Gornji Grad, with 66 meters of track, recognized as the shortest funicular in the world. Operating since 1890, with over 130 years of accident-free operation, fully revitalized in 2025–2026 with modern cabins and accessibility improvements.
• Fulir (Free Electric Pedestrian Zone Shuttle) Free small electric vehicle shuttle within Zagreb's pedestrian zone, connecting Ban Jelačić Square, Zrinjevac, Kaptol, Cvjetni trg, Tkalčićeva, and Teslina street. Operates daily 8–20 hours from April to October.
• Prijevoz osoba s invaliditetom (Transport for Persons with Disabilities) Specialized door-to-door transport service for persons with disabilities, providing accessible transit for mobility-impaired passengers.
• MojZET Mobile Application Mobile app on Google Play and App Store for purchasing single tickets, monthly and annual subscription coupons for buses, trams, and the funicular, and for free use of the Sljeme cable car. Supports QR code scanning, NFC tap-to-validate, online payment, real-time ticket activation, and the 'Mijenjam vozilo' transfer feature.
• Pretplatna karta (Season Ticket Card) Personalized reloadable transit card valid for 3.5 years, usable for monthly or annual passes across multiple user profiles (general, student, secondary school, primary school, senior, social). Also functions as a stored-value card with up to €132.72 balance for single-ride payments.
• Vrijednosna karta (Stored-Value Card) Reloadable transit card allowing pay-per-ride travel with 30, 60, or 90-minute validity in Zone 1 from €0.53 to €1.33. Transferable between users and usable for multiple passengers.
• Servis autobusa (Bus Maintenance Service) Bus maintenance and repair services provided to external customers from the ZET Bus Depot facilities.
• GTFS Open Data Feeds Publicly available GTFS static and GTFS realtime transit data published under the Open Licence of the Republic of Croatia, covering all ZET tram, bus, funicular, and cable car schedules and real-time updates.

Quantifiable outcome

• Fulir service transported ~17,000 passengers during a single season (April–October)
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• Zajednica saveza osoba s invaliditetom Hrvatske (SOIH)coreStrategic or Co-development Partner · 29 July 2026SOIH and ZET signed an agreement (July 2026) for systematic driver education on disability awareness, appropriate communication, and accessibility equipment use. SOIH will prepare and deliver training with expert instructors and experiential perspectives of persons with disabilities, starting in autumn 2026. Grad Zagreb coordinates implementation and program development.
• KončarcoreImplementation/ SI/ Consulting Partner · 25 March 2026Končar is the contractor building the electric bus charging station at ZET's Podsused depot. The project (€7.8 million, fully EU-funded) will install 67 dual fast chargers (134 total positions) for simultaneous charging of up to 134 electric buses, with planned expansion for solar-panel covered charging. Končar was highlighted as demonstrating Croatia's domestic expertise in energy transition.
• City of Zagreb (Grad Zagreb)coreStrategic or Co-development PartnerCity of Zagreb is the sole owner of ZET and provides the regulatory framework, subsidizes free travel for 8 categories of vulnerable users, co-finances fleet modernization (tram procurement, electric bus infrastructure), and coordinates social welfare eligibility determinations that ZET administers.
• HŽPP (Hrvatske željeznice)minorStrategic or Co-development PartnerMutual ticket acceptance arrangement: passengers with HŽPP rail passes can use ZET buses and trams as alternative transport during rail disruptions, and ZET ticket holders can use HŽPP trains. Combined ZET+HŽ monthly and annual subscription coupons are available for purchase.
• Mali dom (Center for Community Services)minorStrategic or Co-development PartnerMali dom, in cooperation with the City's social welfare office and ZET, installed AAC (augmentative and alternative communication) communication boards at the lower and upper stations of the Sljeme cable car. The boards are designed for children, youth, and adults with cerebral palsy, intellectual disabilities, autism spectrum disorder, hearing impairments, and other communication-limiting conditions.
• GNK DinamominorGTM or Marketing PartnerZET and GNK Dinamo football club ran a joint celebration for the 115th anniversary of both institutions (April 2025), with a specially decorated tram, children's rides, performances by the ZET Orchestra, and donations from Dinamo to purchase specialized strollers for a ZET worker's child.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• GSP Beograd: Belgrade's public transit operator managing tram, bus, and trolleybus networks in another former-Yugoslav capital — comparable in modal mix, regional context, and public-utility status.
• Wiener Linien: Vienna's municipal public transit operator running tram, bus, and metro in a dense Central European capital — the closest comparable in scale, modal mix (tram + bus + funicular-equivalent), and public-ownership structure.
• TMB Barcelona (Transports Metropolitans de Barcelona): Barcelona's municipal transit authority operating metro, tram, and bus — a comparable European city-owned multi-modal operator with publicly regulated fares.
• LPP Ljubljana: Slovenian capital's municipal bus operator — a regional peer serving a comparable-sized Central European capital with similar fare structure and city-owned model.
• BKV (Budapesti Közlekedési Vállalat): Budapest's municipal multi-modal operator with tram, bus, trolleybus, metro, and funicular — directly comparable to ZET in CEE context, modal diversity, and reliance on EU-funded modernization.
• Dopravný podnik Bratislava (DPB): Bratislava's municipal transit operator running tram, bus, and trolleybus — directly comparable CEE capital peer with tram-led modal mix and EU-funded modernization.
• Dopravní podnik hl. m. Prahy (DPP): Prague's municipal transit company operating tram, bus, and metro — comparable in multi-modal urban transit operations, EU-funded modernization, and city-owned governance.
• STIB-MIVB Brussels: Brussels' municipal transit operator running metro, tram, and bus — comparable European multi-modal municipal transit operator of similar scale to Zagreb.

Broad incumbents

• BVG Berlin: Berlin's municipal transit operator running tram, bus, metro, and ferries — a larger-scale European peer with comparable tram-bus multimodal structure but serving a much bigger population.
• MVV Münchner Verkehrs- und Tarifverbund: Munich's integrated transit network (tram, bus, U-Bahn, S-Bahn) — a larger European municipal transit reference point with comparable multi-modal integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100057544925564
• LinkedInlinkedin.com/company/zagrebacki-elektricni-tramvaj

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zagrebački Električni Tramvaj